Opodo Reviews

Name: Opodo
Address: -, - -, London
Rating: 1.04

1.0 Rating 1,842 Reviews

1 %

of reviewers recommend Opodo

1.0

Based on 1,842 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Opodo:

Opodo.co.uk is part of the Opodo group; the first truly Pan-European online travel company. Opodo UK gives travellers one-stop access to flights with over 500 airlines, 80,000 hotel properties, travel insurance, city breaks, Eurostar breaks and car hire.

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103

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible experience Unbelievable terrible, unreliable company. Stay as far as you can. After 1 year have got a refund of 8% from the amount that was payed. No answers, no explanations, no way to contact..... Stay away from this company as far as you can, save your time and money.”

Helpful Report

Posted 4 years ago

“AVOID,AVOID,AVOID! Edreams/ Opodo are a cheat, as travel agents they control your booking so you lose all your rights as a customer. If there are issues you have to call an Indian call center where nobody helps or they keep you on the line for hours (i had at least 3 calls of over 7hours). ALWAYS BOOK WITH AIRLINE and AVOID THE OPODO/ EDREAMS SCAM!”

Helpful Report

Posted 4 years ago

“Flight cancelled 11 months ago. Still no refund. Spoke on live chat over 30 times told the same bull every single time. They say thia airways haven't paid them so they can't pay me. Thai airways won't even discuss it with me. I need my money back :'( never using opodo ever again”

Helpful Report

Posted 4 years ago

“Horrendous Opodo. I booked a flight but has been cancelled by Opodo. I ask for the refund and Opodo refuse it for no reason. They also try to take more money from my credit card. Avoid avoid avoid. HORRENDOUS OPODO. THERE IN NO WOST THEN THAT. Horrendous customer servise and post sale, horrendous website!! SAVE YOUR MONEY. DON’t use it!”

Helpful Report

Posted 4 years ago

“Worse flight provider ever, they guarantee services they cannot even offer.”

Helpful Report

Posted 4 years ago

“Dodgy company never use again”

Helpful Report

Posted 4 years ago

“Don't buy here you're tickets!! My flight was cancelled 2th February and I can't understand the woman who I talk with UK!! I want my money back!!”

Helpful Report

Posted 4 years ago

“I have called many times and I had promised to contact me. No any contact. No any help. I lost so much energy snd money too. I will tell everyone that do not trust Opodio. If some difficulties will appear they do not help.”

Helpful Report

Posted 4 years ago

“WORST COMPANY EVER!!!!!!!!!! AVOID AT ALL COSTS. WAITING FOR OVER A YEAR FOR MY REFUND!!!!!!”

Helpful Report

Posted 4 years ago

“No refund despite assurances.please don’t waste your money on this company.previously used them and no problem but as soon as there’s a problem,forget it.not 1 single line of personal communication in 20 months!”

Helpful Report

Posted 4 years ago

“I advise you NOT to use OPODO under any circumstances! I requested a refund on 12 April 2020( after my flights with Virgin Atlantic were cancelled due to Covid) & have been waiting now ONE YEAR!! I have called countless times & each time they have PROMISED me I would receive my refund within a few days & I am still waiting!! They have lied to me again & again! I would give NO STARS if that were possible.Their treatment of their customers is disgusting & I will NEVER use OPODO again!”

Helpful Report

Posted 4 years ago

“First they mileaded by booking flight without luggage then refused to change and refund. I wasted my hard earned money 💰. Seems all they did was intentionally. Secondly, to call them is very expensive”

Helpful Report

Posted 4 years ago

“Avoid at all costs. We have not recieved our money since last year when they cancelled our holiday. They have kept our money and we are taking them to court now. Disgusting customer service. Will neve use them again.”

Helpful Report

Posted 4 years ago

“do not go through opodo , the have got my money from june 2020 , i ask them for my refund, they told me to wait for 3 months , its now 10 months and still no refund , they are a bunch of crucks , bull shixx that they are waiting for the airline to pay them , well i spoke to the airline and guess what , they told me that there is no outstanding moneys due to opodo KEEP WELL AWAY FROM THEM”

Helpful Report

Posted 4 years ago

“The last two times I’ve called asking for a manager because the wait has been over the inially agreed sla of 5 business days (back on the 23rd Feb) the agent hung up the line! AVOID AVOID AVOID. My manage booking section has my cancellation request at step 3 of 7 for the past 3 weeks. Right now while typing I asked for a manager and the person literally hung up the phone on me again! So now it’s the third time! I cancelled my hotel (I booked a package deal) the day I arrived at the hotel Never checked in, called Opodo the same day to cancel and have been waiting ever since for a refund. Every time I call I’m told 7 days, 7 days. When I ask for a manager I’m hung up in. At this point I want my refund and money for emotional damage.”

Helpful Report

Posted 4 years ago

“Appalling customer service. Online chat takes you around in circles. Unable to speak to anyone to help when I needed to cancel hotel and flight. Took my money and ran. AVOID AT ALL COSTS”

Helpful Report

Posted 4 years ago

“I made a Spelling mistake when booking flights. Airlines can’t help because booked through Opodo. Opodo say they can’t help contact airline. 4 weeks/ 10 phone calls/ 5 emails/5 web chats..... told something different every single time by Opodo Just need to know how I can pay fee to correct typos.”

Helpful Report

Posted 4 years ago

“Awaiting refund but like everybody else getting no contact with opodo would advise people not to use this company OPODO for holid”

Helpful Report

Posted 4 years ago

“Stay away from ordering air tickets from Opodo! The price you are offered through the online portal is lower than what you actually pay. Extra charges are added! I also experienced an added payment of 30% charged from my credit card without my authorization. Since you don't get a booking confirmation prior to the online payment step, at least take a screenshot so you can process your price reduction claim. It has proved very difficult to file a claim with Opodo.”

Helpful Report

Posted 4 years ago

“What a slizzy company. They don't reply to messages, chat, emails, calls... They do not refund me for canceled flights. Don't use Opodo!!!”

Helpful Report

Posted 4 years ago

Opodo is rated 1.0 based on 1,842 reviews