Opodo Reviews

Name: Opodo
Address: -, - -, London
Rating: 1.04

1.0 Rating 1,842 Reviews

1 %

of reviewers recommend Opodo

1.0

Based on 1,842 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Opodo:

Opodo.co.uk is part of the Opodo group; the first truly Pan-European online travel company. Opodo UK gives travellers one-stop access to flights with over 500 airlines, 80,000 hotel properties, travel insurance, city breaks, Eurostar breaks and car hire.

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103

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“now Opodo have a new tactic when i call for my refund status the message says your refund has been successfully processed and you should receive within 3 to 7 working days then they send me a email saying that they are waiting for Qatar airways to autherise my refund to them yet Qatar airways say they have refunded to Opodo this is a big scam travel agent if you are thinking of booking a flight with them please do not you will loose your money be warned”

Helpful Report

Posted 4 years ago

“Please guys don’t buy tickets from them, please, please don’t waste your time, the worst agency ever”

Helpful Report

Posted 4 years ago

“Absolutely beyond useless. My flight was cancelled several times, they never once contacted me, over the course of 10 weeks, i was calling or messaging them most days. I had to start at the beginning every time, explain my issue and wait for them to tell me that they couldn't help. They were unable to offer new flights, I was looking on their website and telling them what was available because they couldn't find anything! They don't update the status on "my trips" online, so you are always in the dark. Honestly i have no idea what we pay these people for. I did all of the chasing up at every stage. I was twice charged additional fees for a flexible flight. Eventually i contacted and sorted it out through the airline themselves. If i could swear on here, i would be writing for another hour telling you what i really think. Just never use them, you will be stranded like I was.”

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Posted 4 years ago

“NEVER EVER use this company! you will never get a refund if cancelled. 14 months and still no refund for myself!”

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Posted 4 years ago

“Bad service, hard if not impossible to get refund or your problem sort it. Never use them again”

Helpful Report

Posted 4 years ago

“DON’T USE Like everyone else, had a flight March 2020 that was cancelled and still awaiting refund. They are now giving me the run around telling me to wait for the airline to pay when I know it has been authorised for payment by them. They say not refunded. Don’t answer my queries, just send same poorly constructed email response time after time telling me to wait.. wait how longer.. now 15 months after flight date! Appalling company!”

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Posted 4 years ago

“Fraud travel agency please avoid my flight has been cancelled by the airline opodo hold my money for 6 months and deducted without reason now no communication just ignoring me avoid”

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Posted 4 years ago

“Horrible! Been in contact with Opodo for 3 weeks, keep on calling them for hours only to hear that they will get back to me which they never do. I simply need information on my flight as their system printed something wrong on my ticket. Communication is horrible, they do not give me any information and just let me wait in line for ever. Most stressful booking fo tickets I ever experienced.”

Helpful Report

Posted 4 years ago

“Absolutely appalling service from this company. Flight cancelled in March 2020 and still waiting on a refund despite the airline (Qatar Airways) saying they have sent the monies to Opodo. Customer service is non existent. Would give a no star review if I could.”

Helpful Report

Posted 4 years ago

“i am reporting Opodo to the competitions and markets they are a complete fraud take peoples money then just ignore them SCAMMERS never use this so called travel agent”

Helpful Report

Posted 4 years ago

“No refund after 1 year. No communication neither progress in the refund process. I am really shocked with the way they are doing it.”

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Posted 4 years ago

“trying to change a booking....no help should have read the reviews before booking with opodo!!!”

Helpful Report

Posted 4 years ago

“I have booke a flight to Portugal with Opodo. Non of their contact numbers work they don’t reply to emails. This is a fraud company that needs to be investigated!!!!!! THEFT!! THEFT!! SCAMMERS!! SCAMMERS!!!!”

Helpful Report

Posted 4 years ago

“I have my flights cancelled in March 2020. To date just unable to get through to Opodo. I emailed the airline and was told I should claim from Opodo. Useless Opodo online services and phone calls were not answered or unavailable. Loss my trust in them. Never book any tickets through them”

Helpful Report

Posted 4 years ago

“NEVER book with opodo, 3 months since flight was cancelled, still awaiting refund despite the fact airline refunded my money 2 months ago...”

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Posted 4 years ago

“They sell me a ticket and send booking number. But airline company says there is no booking on my name.”

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Posted 4 years ago

“DO NOT USE THIS APP DO NOT USE THIS APP They are making a fraud, taking money from accounts as long time they have a card detailed without using the app HORRIBLE HORRIBLE HORRIBLE”

Helpful Report

Posted 4 years ago

“8 months since flights cancelled, still awaiting g refund, won't reply to emails, phone numbers listed are not answered DO NOT USE...”

Helpful Report

Posted 4 years ago

“Rubbish travel agent. Never book with them. You’ll never get hold of their agents and if you do you’ll get nothing buy false promises.”

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Posted 4 years ago

“Never buy ticket from them ...”

Helpful Report

Posted 4 years ago

Opodo is rated 1.0 based on 1,842 reviews