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Opodo Reviews

1.0 Rating 1,612 Reviews

1 %

of reviewers recommend Opodo

Company Reviews

1.0

Based on 1,612 reviews


Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Read Opodo Reviews

About Opodo:

Opodo.co.uk is part of the Opodo group; the first truly Pan-European online travel company. Opodo UK gives travellers one-stop access to flights with over 500 airlines, 80,000 hotel properties, travel insurance, city breaks, Eurostar breaks and car hire.

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Opodo 1 star review on 9th April 2024

Athanasios Ragias

Opodo 1 star review on 7th April 2024

Opodo 1 star review on 4th April 2024

Opodo 1 star review on 30th March 2024

Opodo 1 star review on 28th March 2024

Opodo 1 star review on 28th March 2024

Opodo 1 star review on 28th March 2024

78

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If I could give them no stars I would. After just over a week of our flights been cancelled we still haven't recieved a penny back. We booked through opodo as we had heard great things but what a disappointment. Our flight was cancelled 20minutes before take off. No fault of opodo but I expected them to help/refund us something. We were prime members. Made no difference. We paid cancellation fees when booking. Made no difference. We even told them what the airport/airline told us to do. Made no difference. Overall I will never use this company again and anyone that goes to will regret it if something happens to their holiday through no fault of there own. Just shy of £900 we have lost and all we recieved was an email apologising as the airline hadn't got back to their email and there was nothing more they could do regarding the matter. Laughable is an understatement.”

Posted 7 months ago

“They are the worst car rental with not accurate price. The car seat for toddler was totally different. Way more expensive”

Posted 7 months ago

“My bank sent me a text w frau alert as opodo deducted money for my prime membership without informing me via email before. I try to cancel now since yesterday without success. The numbers they have available on the webpage are not working. Complaints/contact to custumor service seems to be just possible w booking reference which I obviously don't have I tried to leave a feedback and got an auto response / Email no longer monitored If you want to life chat and type in cancel member ship it's a chat bot which explains how to do it but it does not work as the website/app is not giving the option described by the chatbot or on various internet webpages. I probably might have to get in contact with the government fraud service as it appears lots of people have the same issue and my bank advised me to report this to the police.”

Posted 7 months ago

“They charged me for a 10kg bag which when I came to check in disappeared and I would have been charged again by the airline. I decided I would wear little instead! Prime membership rip off… charging for BS service. Can’t cancel it. Had to put a stop on it at the bank! No web chat … not impressed!”

Posted 7 months ago

“Booked 2 flights using prime Opodo and after few days received a call from them to be told that there has been a change in the outward flights and afterwards continued with a complete overhaul in the return flight too which had a night stay without a hotel or lounge provision. We were given no choice except that we cancel the flights which was very unfortunate and unacceptable as the prices for the same tickets had doubled. We have been trying to tell them that my husband can’t take the 20 hour stay at the airport as he has severe back problems but they just say that we can cancel the tickets.”

Posted 7 months ago

“...........”

Posted 8 months ago

“Opodo is a fraudsters gang run by pakis. They canceling tickets and making you to buy new one by double prices. They are associated with pegasus and sharing froud money. Avoid both companies. Value your money and time!”

Posted 8 months ago

“Absolute scam of a company I booked a BA flight through them and BA cancelled my flight . However Opodo only refund you the flight part and not the insurance or their ‘admin’ fees which equates to half the flight. So basically you get a flight cancelled which is out of your control and they won’t give you a full refund regardless of the circumstances. there is no reason whatsover to use them so don’t bother and book direct”

Posted 8 months ago

“I got scammed by opodo… I bought a flight ticket. To my surprise, 30 days later, I was informed that I was billed for an ‘opodo prime membership’ using the credit card I used to buy the ticket. The message does not even tell me how much the membership is. I believe it is around US$ 70. I was never offered and never applied for this membership. I immediately cancelled the automatic renewal in 12 months. I tried to remove my credit card information from my opodo account. It does not seem to be possible. I do not trust opodo with my credit card information anymore and will now have to cancel the credit card. My recommendation, never give your credit card information to opodo. It is a stupid business approach. I am retiring in a few months and will travel extensively but will never use them again.”

Posted 8 months ago

“SCAM! DO NOT USE OPODO OR EDREAMS!!!!!!!”

Posted 8 months ago

“Total Scam. I booked a flight from Bangkok to Manila return. I also booked the hotel in Manila through Opodo. Apparently Philippine airlines cancelled both my outward and return flight. I was offered a different flight that was totally unsuitable. Opodo told me they had another flight for me. They told me confirmation would be within 48 hours. Time for my flight was approaching fast - I kept contacting Opodo they kept telling me to wait. Finally on the day I should travel there was no confirmation of this promised flight so I couldn't fly. This totally messed up my visit to Thailand and the Philippines. I ended up travelling back to Bangkok a couple of weeks later from where I was staying 3 hours away and then had my short trip to the Philippines. As it turned out Opodo claimed they were trying to book me on a flight that actually doesn't even exist. Since then back in July I have received no refund for either flight or the hotel.”

Posted 8 months ago

“terrible aftersales service ... they put same name down twice on the booking .. with easy jet and hotel ... and then cannot correct the error .. the booking is a mess.”

Posted 8 months ago

“Awful experience. Did not state at the time that I needed a Covid vaccination to fly, got to the airport and was told I could not fly and would need to speak to Opodo to book a direct flight that would avoid stopping via Miami. When speaking to 3 separate agents, I was told I needed to speak to the airline, I explained how important this flight was as it was for a funeral. They apologised and said there is nothing they could do. I even offered to pay extra, I actually pleaded at this point and was in tears, they said sorry I need to speak to the airline as they cannot change my flight or help. I have never felt so let down by a company and there is nothing they could say or do at this point that would make me ant to book with them ever again, I was also a prime member, imagine that. Imagine telling someone you cannot help them and they are going to miss a funeral, how do they sleep at night, you literally couldn’t make it up, it was like a living nightmare, I almost lost £800 and was told if I didn’t make the flight then I would lose my money, all I wanted to do was book a direct flight but they made this absolutely impossible. Virgin Atlantic advised to ALWAYS book direct with the airline as they would have been able to help so much more but can only do so much when booking via 3rd party, that experience put me off for life. I’m a fair person and in situations like that, regardless of my job I’m going to get that person on a flight to the funeral as I have morals! Awful company standards, no ethics or empathy for their customers. AVOID AT ALL COSTS. FYI I made the flight in the end with the help of the lovely virgin Atlantic attendant. Word of warning ALWAYS BOOK DIRECT WITH THE AIRLINE! There is so much more they CAN and WILL do for their customers!”

Posted 8 months ago

“This company is a scam! They rob me selling me a ticket fake. Careful! I have already reported it and I hope these criminals are caught”

Posted 8 months ago

“DON'T USE OPODO IF YOU EVER WANT TO SEE YOUR MONEY BACK!! Opodo and their insurance partner company eDreams have the worst customer service in the world!! If you buy an insured ticked, don't ever expect to see your money back, because you won't! However, they will make sure that you lose tons of your time and nerves while they are shifting responsibility, making you talk to idiotic chatbots until you go insane and finally give up, letting them keep the money they owe you, so you can have your peace of mind again. This is criminal and I am wondering how much money they stole from their customers so far. Probably billions. Criminal companies both Opodo and eDreams. STAY AWAY FROM BOTH!!”

Posted 8 months ago

“Never use Opodo!!!!!”

Posted 8 months ago

“I took the option of “cancel at any time and get a refund” option, but of course there is ALWAYS something in the terms and conditions which allows them not to refund you. Needless to say, I had to cancel my trip and was not refunded one cent even though I took the guaranteed refund option.”

Posted 8 months ago

“Never but from.opodo.scam.they just took money and no tiket do not trust !!!after they took my money they cancell rezervațion and no refound”

Posted 8 months ago

“I am choked! Opodo is a scam! Don’t book with them! Within a few hours they took $196 for a rental car I booked for five days and paid all the amount with my Revolut card. Arriving to the car agent, they inform me that they don’t take bookings made with the Revolut card, only bank issued cards. She kindly handles me the phone and gives me the customer service of Opodo to find a solution. In short after an hour on the phone with the employee Mahmoud he concluded that they will not provide me with any dealers to rent the car because I used Revolut and even worth they will take the full amount of the 5 days booking for them and not return any money! Can’t understand why they did not decline my payment with that card when I made the order on the first place!!! It’s a disgrace! I am choked and feel completely robbed and helpless!”

Posted 8 months ago

“It is an organized scam. They subscribe you to their prime service and charge you 60+$ after your holiday. They would take your order, charge your credit card and then send you a mail that one of the connecting flights got refused. If you then try to cancel the whole trip, you lose 20% even if you have checked the refund option. I hope that the large airline companies stop working with these guys.”

Posted 8 months ago

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Opodo is rated 1.0 based on 1,612 reviews