Opodo Reviews

Name: Opodo
Address: -, - -, London
Rating: 1.04

1.0 Rating 1,842 Reviews

1 %

of reviewers recommend Opodo

1.0

Based on 1,842 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Opodo:

Opodo.co.uk is part of the Opodo group; the first truly Pan-European online travel company. Opodo UK gives travellers one-stop access to flights with over 500 airlines, 80,000 hotel properties, travel insurance, city breaks, Eurostar breaks and car hire.

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103

Anonymous

Anonymous // 01/01/2019

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“OPODO seems to be a kind of scam. No any support, both website and phone support robots only adjusted to move you around. Do not expect any support for example if you need a refund or anything... It is incredible that such "companies" are allowed in Europe to operate. Seems to be EDREAM part but even worse than that... 2h lost, 600 Euros lost. website full of fake links and infos. think twice.”

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Posted 3 years ago

“Opodo continue to tell lie after lie they are the biggest scammers going never book with this disgusting scam company so many people have lost there hard earned money including pensioners they should be closed down PLEASE BE WARNED THEY ARE LIARS THIEVES CHEATS never use them for anything”

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Posted 3 years ago

“Just been conned out of 59.99 by Obodo Prime " annual subscription " Never even used them they got my details from My Trip.Com which is part of Edreams. Bank refuses to help so ive lost the money”

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Posted 3 years ago

“I am so disgusted and disappointed with your service opodo!!! You never thought twice about subscribing me to opodo prime without even asking me and were the first to take my money for your subscription but when it comes to helping your clients, you’re disgustingly horrible and should be ashamed of yourselves!!! I’ve called a million times and was told that I will get a call back each time until my flights date finally arrived and what do I do now?? “Oh now you have to pay extra” or “oh sorry we can’t do anything about it”. How extremely disgusting. I’ve been trying to contact you for 2 weeks to change my flight. It is 1. Impossible to get a hold of you & 2. Extremely annoying that when you do get a hold of your shitty company, you get told to wait and you never actually do anything to help your clients. I am unsubscribing and never working with you again. Everyone should know that you are the biggest scammers there is out there. I was never given such a hard time to change a bloody flight. OPODO - DISGUSTING!!!!!!!!”

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Posted 3 years ago

“Worst company out there! I strongly advise you not to use it. I had so many issues with them, all related to efficiency, customer service, and lack of professionalism. Extremely disorganized that results in a lack of action from their side. The app looks great, IT is definitely strong for them, but when it comes to solving issues and human efficiency, it's below zero!!”

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Posted 3 years ago

“They could not give me a refund for a COVID induced cancelled flight. Also failed to respond to several emails. A dodgy agent it appears”

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Posted 3 years ago

“Horrendous. Would strongly advise others not to buy any ticket from Opodo. Bought a package for a friend with 32 hours duration from Dhaka to Montreal (7/9/2021) with Doha and Rome transits. After payment the email they sent and the details contained in their site againt the ref they provided the flight duration 42 hours (can buy something with duration for £330 cheaper)! It was booked yesterday (21/8/2021), the 32 hours package is still available, for the same price from Opodo, but now £50 cheaper at other places. Called Opodo about 20-30 from yesterday, they hang up saying due to large number of calls they are only dealing with departures earlier than my friend's. No way to email them. Contacted by app, chat and facebook - which are responded by bots, left messages for them to get back, which they haven't done yet. Bought flexi ticket, so we have the option to change ticket free of cost, but their system isn't allowing to do that. They are asking to make a call to change ticket and they don't pick up the bloody phone. Unbelievable.”

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Posted 3 years ago

“I received only £67 refund from £367 spent on plane tickets after 10 months of waiting. Is this normal? TOTAL SCAM!!! EVOID!!!”

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Posted 3 years ago

“Site malhonnête. Le 10 août 2021, nous avons été sur opodo pour acheter 4 billets pour un vol domestique aller simple Athènes Santorin. Nous en avons trouvé à 200 €. Nous avons choisi ce vol et nous avons rentré les informations de notre carte et validé le paiement. Et ben figurez vous qu’en attendant la validation par le site, un message s’est affiché disant que la compagnie a modifié le prix et lequel a augmenté de 50 euros ! La se sont des pratiques commerciales douteuses indignes”

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Posted 3 years ago

“I booked a flight that I subsequently had to amend. I had already paid Opodo for the flexible ticket option yet changing my flight and getting my money back has proved to be impossible and extremely inconvenient “by design” (for example, the only way of doing so is by phoning customer services and waiting for a rather lengthy amount of time each time to speak to a customer representative). 19th Jul 2021: I phone customer services to change the dates of my booking but I am told I have to make a new booking (not change via the opodo website) and then claim my money back retrospectively. I go ahead and do that but when I ask for a confirmation of refund I do not get anything back in writing. I am told the refund will be processed shortly. 21st Jul 2021: I phone customer services back and I am reassured I will get a refund shortly as well as an email confirming this. 26th Jul 2021: I have yet to receive my money back (or at least a notification of refund). I call back and I am reassured by customer services I will get my money back within 2 weeks. 19th Aug 2021: I have yet to receive my money back (or a notification of refund). Instead I see a charge in my bank account for an Opodo Prime membership (54 euros) despite having cancelled it. I call customer services back and I am now told that the refund will not be paid before the airline first pays Opodo back. This is the FIRST time I am told that the refund is not coming any time soon or that I will have to wait until that point. Had I known I would have obviously chosen to book directly with the airline and buy a flexi ticket with them. In addition, I ask why I have yet to receive a notification of refund and I am told that this is because I phoned a “recorded line” and that they are unable to send emails. Clearly not good enough! I can only assume this is a typical experience for Opodo customers and indeed the outcome of systemic lack of customer care (to put it very mildly) and complacency within the organization.”

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Posted 3 years ago

“worst company ever don`t use it, they cash in refunds from airlines companies that don`t give to customers”

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Posted 3 years ago

“Opodo should never be Trusted, Avoid at all times using this company. They will promise the world to rip you off. Don't buy any ticket's or anything from this company. They are a bunch of corrupt people. My partner both a ticket From London Heathrow to Manila then final destination Cebu. We both this ticket on Opodo website we pay £604.00 immediately, she couldn't fly because of this Covid-19 and since then HELL started. We call then maybe 1000 times, we email them 100's not to say more, we wait for them to response they never do, we wait for there call that never happen, we wait for there email's never get any, we wait for the processing team to reply never happen, we wait for A, we wait for B, We wait for C, and on and on and and nothing from OPODO is correct no matter who you talk too, They said was the Airline fault, they said that the Airline takes 6 months to get the money, they said that airline did not pay them, they said the money is in process, they said for us to send the confirmation of the ticket when we both the ticket from them, They ask us for the reference for the ticket when they have all the details, They said the person who is dealing with your request is not working today, they said that to call back next week, they said to call back in 2 week's time, they said we did not have any reply from the Airline, they said to try in 7 week's, they said that Airline is refusing to refund the money back... They don't answer the phone for hours, for day,s, we email them and never get a reply, we spend our time calling them for nothing day's, week's , month's and now over a year. They keep forgetting you, your call's, your email's and all what you do. You waste your day's your week's, month's and now over 1and half year. We are going to take this company to court that should be the way to get our hard working money back. It is unbelievable that this action's from OPODO still going on day after day and no one does anything about them. We contact many organisations but so far nothing happen, How can a company so CORRUPT operate in UK??? We will do at we can to make sure that we recover our money and also compensation for all what we spend our time calling and all the work that we have done to try and get our money back. WARNING Don't buy anything from OPODO, They will rip you off.”

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Posted 3 years ago

“Do not use these scammers! They charged me nearly £300 more than I would have paid had I gone directly to the airline. Their phone is not working and they give standard answers to any questions. They will charge me if I try to cancel.”

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Posted 3 years ago

“Avoid at all costs. I made a booking for 2 people. Obviously there was supposed to be 2 different names on the reservation, which I entered while booking. But they made the reservation under the same name. I did not notice that in the confirmation email and now I have to deal with paying extra to airlines on updating this. The tickets ended up costing 50% more and there is no help from Opodo on this whatsoever. No responsibility for messing up my reservation.”

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Posted 3 years ago

“Another victim of this scam paid 550£ got cancelled by opodo claiming airlines cancelled flight this is an out and out lie as my mother is booked on same flight wth different merchand travelocity and flight still on Impossible to contact customer service numbers do not exist I wish I had read reviews how can a government allowed a company to freely scam people you wonder lesson learned Will never book wth these thieves . My only hope to see my money back is through my visa bank protection claim and let them deal with these horrible people.”

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Posted 3 years ago

“this is the biggest scam site going please tell as many people as you can on social media on opodo reviews please help other people not to get scammed and robbed they lie steal cheat and never talk or communicate with you once they have your money please spread the word about this scam so called travel agent i still dont get my refund like so many more people almost one year good luck to you all we have to stop this scam”

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Posted 3 years ago

“Total scam. Once you pay there’s no way of managing your booking in any way. There’s no customer service. This company should be shut down and fined.”

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Posted 3 years ago

“am worrying so bad, here there is no option for 0 ratings to Opodo. I booked a flight on August 10th, 2020, it showed a not working fight combination and i booked because of the cheap price. then i realize that I can not able to travel with that combination due to covid 19 situations. immediately the next day i call to Opodo team and asking for a cancellation with a partial refund. today 12 th august 2021. till now i havent got refund. i call to opodo team nearly more than 50 times. noting to show about cancellation details in opodo website. when i call today they told takes another 6 months. its a f--king reason they are giving. please please please dont book on this website and loose your money. my booking reference number is : Opodo booking reference: 6858660782 - Airline booking reference: ZCT76, QYGM6D. please contact me if you have doubts i can explain: mareddi140atgmail.com thanks, its not only for me, my friend also have same situation. they wont return money. i wrote these because of their cheating people. my intention is only about poor people won't lose money with this f--king site. thanks, any time you can contact me : mareddi140atgmail.com.”

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Posted 3 years ago

“This is From far the worst experience I had ! I advise you to run and never ever book through OPODO! Here is my experience: I book 4 refundable tickets with a national airline company for august 8th through OPODO. Due to unforeseen circumstances I had to cancel my flights 3 days before departure. I called the airline company that guarantees me they will reimburse the whole amount ( minus penalty 150 euros for the 4 tickets which is totally acceptable ), but as I booked thought OPODO I had to cancel through them. I called OPODO and asked them to cancel and reimburse me. They told me they will reimburse not even half of the amount I have paid because of their taxes! How is it possible to steal people in such a horrible way! I am extremely unsatisfied by this company and will never trust them again!”

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Posted 3 years ago

“Liars and thieves. My flight canceled by airline and the Opodo do not answer or refund and do not give another ticket. This company is a disaster”

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Posted 3 years ago

Opodo is rated 1.0 based on 1,842 reviews