Opodo Reviews

Name: Opodo
Address: -, - -, London
Rating: 1.04

1.0 Rating 1,896 Reviews

1 %

of reviewers recommend Opodo

1.0

Based on 1,896 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Opodo:

Opodo.co.uk is part of the Opodo group; the first truly Pan-European online travel company. Opodo UK gives travellers one-stop access to flights with over 500 airlines, 80,000 hotel properties, travel insurance, city breaks, Eurostar breaks and car hire.

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Opodo 1 star review on 18th September 2025

Anonymous

Opodo 1 star review on 12th September 2025

(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

106

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Everything went wrong! Terrible service and No answers to our questions regarding tickets, bagage and seats. Dont know if We even have got the tickets :/”

Helpful Report

Posted 6 years ago

“Very bad customer service. Took me 5 calls from abroad until they picked up. Kept me waiting for 30 minutes on the phone. Charged me 100 pounds extra compared to the airlines to change my flight.”

Helpful Report

Posted 6 years ago

“Booked a Hotel and Flight with Opodo but i booked the wrong week by mistake. I instantly called them within 10mins to asked to change the date. They said they wanted another £255 to change the flight which is twice as much as other websites so i canceled the flight but i only got a partial refund. He told me he could not cancel the Hotel and that he would send a email. After 3 days with over 10 calls to them they have turned round and advised the Hotel in non refundable even though it said free cancelations in 24hrs (see picture) They are refusing to accept this or refund. Lost £900 for a simple silly error that if id of gone elsewhere could of been fixed. Dont use them!”

Helpful Report

Posted 6 years ago

“on 27, June 2019, I saw he price was show €280 something from NYC to LAX so I booked it. But when I looked the details on the flights non of them showed the price. So I thought, I wanted to try to see the price total before I confirmed purchase, but one I click purchase, it show me a confused bundle of insurance, and other add on with more charge. I try to take one and one of them automatic check for me and I can’t take it out. Then I click purchase, but I was confuse why €280 to way for two person was ended up over €890 plus €50 free. “Wtf” I was trying to fine the setting to change from € to $. The website didn’t have it! Then I tried to click purchase to see the summary page before confirmed my review, which I was hoping all about I didn’t tick mark add on stuffs would reduce the price. Well, the website went on charge my money more than €280 and €50 website free. What is a ripped off.”

Helpful Report

Posted 6 years ago

“Booked and paid for a holiday in November and received confirmation then in June, 19 days before our holiday date received an email saying my flights had not been confirmed with airline. When I called Opodo I was told flights were cancelled and they wouldn’t transfer flights, I was expected to do it ( flights now triple price I’d originally paid). No one would return a call or email back although everyone promised to. After more than a week of waiting for a solution I agreed to refund but even with that I’ve to wait 10 days . Very poor service, customer service are polite but useless obviously just following a script. Definitely wouldn’t try again”

Helpful Report

Posted 6 years ago

“1 Star is too good - DO NOT think about using them - they took my money for a return flight and without telling me that they decided they couldn't book the outward flight just the return flight - what use is that !!!! worse than that they charged admin fees for NOT doing it and 6 weeks later I haven't got a refund (less admin fees !!!) - not sure I will as I can't get anyone at Opodo to reply - I will NEVER NEVER NEVER use them again - CARE !!!!!”

Helpful Report

Posted 6 years ago

“If i could give less than 1 star i would! I booked my flights to Vietnam through Opodo and it was the worst experience ever. My friend made a mistake when booking and missed a letter out of my name, i called opodo straight away who insisted on charging me £450.00 for my name to be spelt correctly, they said this had come direct from the airline. I spoke with Thai Airways direct who told me this was not the case and they had trouble like this all the time with Opodo. I tried telling Opodo that Thai airways said they could change the booking and all Opodo needed to do was charge me a admin fee of £50.00 This took five days and 16 phone calls, 5 live chats to try and fix, up to the day before i flew with Opodo still insisting on charging me £450.00. I did not speak to a single person at Opodo who actually understood me or spoke English - which was partly why this took so long. At one point i was charged £50.00 that i didn't agree to and the customer service guy actually tried to tell me i had just asked him to charge it!!!! I was continuously lied to and spoken to terribly by the guys there. I finally spoke to the only one helpful guy in 5 days and ended up putting me on a conference call with Thai air ways who had to tell them 6 times to not charge me £450.00 the agent at Thai airways ended up hanging up on Opodo out of frustration. Finally they charged me £80.00 admin fee and a i received my correct ticket. I then received over 35 emails in three days from Opodo with an email that just said 'please check in' every 5 minutes for the first three days of my holiday...i assume i received more than 35 but at that number i blocked them!! Absolutely disgusted with this company and after researching it would appear they try and scam people alot! PLEASE DO NOT USE THEM”

Helpful Report

Posted 6 years ago

“Never use Opodo, I’ve been trying to get a refund since December. They’re the worst company I’ve ever dealt with, crooks of the highest order. They don’t care about their customers”

Helpful Report

Posted 6 years ago

“A booking went wrong and I have been asked to contact a specific telephone number. The automated ansering service stated: You are in a cew, your call will be handled in more than 5minutes .... Real waiting period more than an hour and still no service?!”

Helpful Report

Posted 6 years ago

“Tried to add luggage, the site said there was an error so the payment didnt go through, tried again on my partners booking for the luggage and same error happened. 3 days later 2 charges appear on my credit card. I ring customer services, they refuse to refund, I ask to speak to Team Leader, they refused twice, I asked for an email to email to and they refused to supply one saying they would send me an email with the replyto details and case number. The email they sent me had no details, just a "we are unable to assist you further". This Company is a joke and treats customers with contempt. Really appalled!”

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Posted 6 years ago

“I have used this company before but I was not impressed this time. I tried to book a flight, and before I could say yes a note came up that the airline had increased the price as and there were only a few tickets left. I panicked and brought the ticket. A few days later I went on the airlines direct booking service only to find there was plenty of tickets available and at two thirds the price of Opodo. I will say no more!”

Helpful Report

Posted 6 years ago

“They are a joke, truly. You can only accomplish paid-for services by calling them - at 2 euros per minute! AND then IF you get through - because you must enter a booking number which is often “not recognized by the system” and you cannot speak to a person AT ALL - you will have an hour wait!!! 60 minutes at 2 euros per minute! So you pay 27 euros for a “change your travel date service” which allows you to “flexibly and easily change your travel date”, plus 120 euros to call them (if you’re lucky and it’s only 1 hour) plus a 50 euro change fee!! Truly - skip this scam of a company and go directly to the airlines or use a REAL travel agency.”

Helpful Report

Posted 6 years ago

“Its this simple, DO NOT USE OPODO I literally cannot stress this enough. 0 Support. Right now I'm without flights and without any refund. its been over a month. They do not care about you. They do not care about your travel. If something goes wrong - THEY WILL NOT HELP YOU. Heed my advise, do.not.use”

Helpful Report

Posted 6 years ago

“I booked flights with Opodo, the booking system left my reservation with errors, which they would not take responsibility for. It omitted my surname, which I would have needed to state to proceed. Opodo was not willing to resolve this after weeks of dispute. Please do not book with Opodo, or if you have to, screenshot your booking details.”

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Posted 6 years ago

“Zero stars would be too many for this company. Due a refund for baggage when the airline was changed a few days before flying to Geneva. I have made about 10 (long and frustrating) calls to try to get the refund paid. I have been lied to constantly but ignorant, robotic like agents, have had to give my bank details 3 times and over a month later still no refund. This company must be run by criminals going by the number of similar and worse stories. AVOID AVOID AVOID”

Helpful Report

Posted 6 years ago

“I sent this to Opodo this morning but no response. “Five of us arrived at Birmingham Airport at 4am for a BA 6am flight to Florence for a family wedding on Sat 25 May 2019. The app said flights confirmed and on time. But noone at the airport knew anything about this flight saying that BA no longer flew from Birmingham to Florence!!!!! Two children, one of which was due to be a bridesmaid at the wedding and a lady in her late 70s. All very tired. Then the long process of speaking to Opodo which took hours. We were just transferred from one person to another but it was useless. They said it was the fault of B A and that WE shd speak to them at 10am when they opened. We said they should speak to them but they said it was not their responsibility. We asked several times for alternative flights but were told this was not possible. Nothing was possible. We started to look for alternative flights. We did not have much choice. We either went to Manchester for a flight later in the afternoon or miss the wedding. There were no flights the following day. So we booked the last seats on the Manchester flight at 14.40. This was £1102 plus £125.55 for train fares. It took hours and two trains. You can imagine how we felt. We had to spend more money on drinks and meals because we had to wait for many hours for our flight. We were due to meet family for a day in Florence but we didn't arrive until evening and it was dark so we missed all that and were too exhausted to do anything. We missed the pre booked evening meal so a further Deliveroo food delivery €23.27. I have been in touch with BA who say it is the responsibility of Opodo and not them. We returned yesterday on a Jet 2 fight. Jet 2 informed us that the flight was delayed by 45 mins but the Opodo app still showed the original time!! I started to try to get this sorted out this morning at 09.45 and at 10.45 and after being transferred to three different people I realised it was no good. They said they had to speak to BA. I said I had already done that and they told me it was not their responsibility as they have said from the start. I had to hold on for a long time while this happened. I was still told that BA was responsible for the flight being "cancelled". I stressed that it was not cancelled. They no longer flew to Florence from Birmingham. I wanted to speak to a senior person but it didn't happen. I am a little concerned that I had to transfer money from a savings account and have lost interest. I thought i wd be reimbursed immediately I got back but it now seems I have to seek legal help. Opodo have made it completely impossible to get any help. Is this really how we should be treated. It is now 13.33 and I have been trying to get help since 09.45 this morning. I don't know what to do. I have called a firm of solicitors to seek advice PS. The first 5 tickets I paid for cost £1,617.76 and then a further £1,102.00. Our trip was ruined. I need this money refunded quickly. “”

Helpful Report

Posted 6 years ago

“Hi, I have bought last night a flight from Stansted London to Billund Denmark. I have choose the date of departure with return, I have paid everything online and I discovered on email that Opodo changes the date of departure?!? Scam Company!?! I have bought many times my flights with Opodo few years ago but I knew they was ok! Now it’s different; they are acting like a scam and they charge you for everything! Probably is better to buy direct to Airline Company instead to use Opodo!!!”

Helpful Report

Posted 6 years ago

“A nightmare! I booked 2 tickets last week with them without even realising that it was Opodo. I searched through Skyscanner for a deal to Corsica. I ended up on Travelgenio, which I searched after not receiving any confirmation. It turns out it is a dodgy company so I got worried when I still didn't get no confirmation whatsoever via email. Then I received a TEXT MESSAGE???? the next morning with suspicious looking links on it, saying that it was Opodo. I contacted my bank and they confirmed that I had two pending transactions from Opodo uk, and Opodo Barcelona. They caused me so much anxiety that I decided to cancel the whole thing, I cannot trust a company like this. I called them and had a rather heated discussion with customer service. I opted for a flexible cancellation option when booking the ticket just to be on the safe side. It turned out that out of £547 I only get about £350 back. It is supposed to be 80%. Turns out they do not refund seat reservations or any other charges.. it's in Terms and conditions but nobody reads that when booking and they know this. I exchanged a few emails with a customer service representative but just after I posted a review online. They contacted me the same day. Turned out that I could get the seat charges refunded too, because AIR CORSICA FAILED TO ALLOCATE MY SEATS ????? At this point I was very happy that I cancelled the trip. What if I expect this journey to happen but I find that I do not even have any seats reserved on this flight? I read other reviews where customers say that They ended up without seats and they only found out at the airport. DO NOT USE THIS COMPANY!! They are a joke.”

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Posted 6 years ago

“my flight will be 2nd June . but haven't got boarding pass yet on 31th May . Cos Opodo did not give seat in flight which never happened whole my life before . Scammer !! Even I really did not know about this opodo . why they appeared on Ryanair site all of sudden . Ryanair said that opodo is thirdy party which is unauthorised. Opodo is screen scraping website . Therefore Ryanair currently engaged in litigation with opodo . Opodo still running business in Uk ? they are robbery . I really do not understand in UK Business system . A lots of customer scammed by this corn artist . but literally who care ??? What a Shame .”

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Posted 6 years ago

“Avoid avoid avoid. Booked my flights and within 24 hours was told my flights cannot be confirmed and if i want to confirm them i have to pay the new increased price . disgusting”

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Posted 6 years ago

Opodo is rated 1.0 based on 1,896 reviews