Opodo Reviews

Name: Opodo
Address: -, - -, London
Rating: 1.04

1.0 Rating 1,896 Reviews

1 %

of reviewers recommend Opodo

1.0

Based on 1,896 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Opodo:

Opodo.co.uk is part of the Opodo group; the first truly Pan-European online travel company. Opodo UK gives travellers one-stop access to flights with over 500 airlines, 80,000 hotel properties, travel insurance, city breaks, Eurostar breaks and car hire.

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Opodo 1 star review on 18th September 2025

Anonymous

Opodo 1 star review on 12th September 2025

(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

106

Anonymous

Anonymous // 01/01/2019

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“Not transparent payment process with Opodo: I made a booking with opodo. I have not "opodo prime membership", so I did not introduce any information regarding my membership like log in with a password or introducing a membership number. Even though I did not set any information regarding membership, so, (what they call normal fare applies), the final price did not show the final ticket price without the prime membership discount, taking into account the fact that I am NOT a prime member. The "Gesamtpreis" in German or "Amount to pay" did not clarify to me with a warning that even though I did not introduce Prime membership information the shown amount was still the prime fare (NONSENSE). My credit was charged around 50 euros more of what I clicked. This is definitely not a transparent company practice. As in ANY payment platform, the final amount has to be what you finally pay. They should update their payment platform properly to show the correct amounts since it is extremely confusing for customers. It can not be as it happened to me, that you click to pay one amount and it charges your credit card another. It is a really questionable practice not to be transparent in the payment process with the customers. I contacted their customer support (first through a chat in which you get reply from a chat robot on Facebook and later on with a person through their Call Cente, the phone number was given to me by the chat robot!, incredible that on their website they don't include as contact information an email address, the contact phone numbers for each country are not listed either). The person I talked to, gave me (finally) a contact email address. I wrote an email with a formal complaint (including print screen prove of what I agreed to pay) and received no reply. Summing up, definitely not a nice experience with Opodo! Sorry for the long review, just wanted to tell my experience so that other people are more careful when you book with them!”

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Posted 6 years ago

“At last an extra €35 was unexpectedly charged for unknown reasons. I still didn't have my confirmation or an ticket.. When typing my name, I hope it went ok, because my whole name is very long. I did receive an email to confirm my flight by phone, when I read these reviews I hope this will.go right... When I have read all these experiences, I would not have booked with opodo......there is still a little change that this all will turn out well, I am curious... if it does, I will write another r review... for this moment, after one-and half day of stress, I only grant Opodo 1 star”

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Posted 6 years ago

“scammer . they sold ticket without seat . I do not have reservation seat which I did aware before so I could not print out my boarding pass due to no reservation number . I discussed with Ryanair customer service regarding my boarding pass issue . they told me that I do not have seating on flight . flight ticket price should be including seat . what a corn artist . do you think I have to buy seating ticket as well ???? sham on your trick . third party mean is scammer .”

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Posted 6 years ago

“Really terrible customer service..no support regarding refunds, misleading information given by the advisors and supervisors. Made a very big mistake in booking with opodo !! Something that is simple to sort out in 30 mins they advisors dragged on to 8 days and still no resolution My ADVISE IS PAY EXTRA POSSIBLY €20-30 AND GET A GOOD SERVICE”

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Posted 6 years ago

“They say free cancellation in 7 hours. O did in an hour I am still waiting my back it has been 16 days now. And there is no reply to my emails.”

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Posted 6 years ago

“accommodation with Opodo in November 2018. All seemed fine... they sent endless emails about everything from choosing seats to checking in online. When I followed the link to check in online a few weeks before we were due to fly they said this option was no longer available. But still, the emails continued. They advised me to download the Opodo app, so I did: big green tick and message saying "Booking confirmed! Congratulations, enjoy your trip!" The day before we were due to drive to Stansted from York for our flights, my boyfriend rang the airline to check baggage allowance...the airline knew nothing about us. We rang Opodo a few times and got the same response each time: they rattled off all the booking details, but then said the flight was overbooked and unfortunately we didn't have seats. I asked why and the guy hung up. Another staff member went through all the same guff again before telling me I'd get a full refund within 48 hours. Of course I didn't, and we were left with no holiday at all. A small amount of research showed that they've been doing this to people for years, so congratulations if you're one of the lucky ones who gets the place on the deliberately overbooked flight, and screw you if you're not. I logged a claim with PayPal, who I made the payment with, and they escalated it on my behalf. Opodo didn't respond, so over a month later PayPal found in favour and have just given me a full refund which is a massive relief. Opodo's behaviour was calculated and criminal, and I would urge people not to take the risk. Book directly with an airline and save yourself the stress, and potential loss of money.”

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Posted 6 years ago

“Not only are they TERRIBLY invasive, but their prices arent nearly as good as MANY other sites. Now they have the guts to "offer" this "prime" price, which means you pay a yearly fee... what in the name of f are they thinking? "Let´s show inflated prices unless they pay a fee"... suuure.”

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Posted 6 years ago

“absolutely awful customer services! despite deducting £826 cancellation charges for 4 passengers, its been over three weeks, still not received the refund yet, every time I call, they say it will be refunded, but never received the money. Don't trust them, avoid using them at any cost!! they are only good at booking your tickets, once something goes wrong, they are awful. Customer service has no clue what to say!!”

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Posted 6 years ago

“Absolutely awful customer service. Completely refuse to Listen. I cannot explain how bad the customer service is”

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Posted 6 years ago

“They stole my refunded ticket money and I ll post on all similar sites what they did with me and I ll write on an all social media”

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Posted 6 years ago

“Booking with Opodo is straight forward and easy and so is their app as long as everything is smooth sailing. Once there is an issue it's a whole new ball game. Get ready to wait for a minimum of 30 mins and get to speak to a front line team that lure you into a false sense of they are doing something only to escalate your call to a senior team who seem to get worse. They take no real responsibility and have no clue what they are talking about as they use scripted responses. My example was where my flight was cancelled and the airline offered to repay the cost of booking my flight home on any airline within the same class or hotel stay till they were able to book me on the next available flight. Their only request was to do this through the Opodo as they booked the ticket. None of which Opodo new about or acknowledged and only to be told by the agent that I should not argue with him as he knew better on what the airline rules were. Luckily I went down to the airport anyway and the airlines took care of everything for me and rebooked me on the next flight, ensured I was ok and called mine just before boarding. I later got an email from Opodo telling me that my flight had been rebooked several hours later when I was already checked in. Never again - I would rather pay a little extra and book directly with an airline . Thank you Opodo for you terrible terrible service.”

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Posted 6 years ago

“I have been dealing with Opodo regarding a refund that was sent to Opodo from Easyjet. I have been on chats with their customer service 3 times so far and each was about 2 hours long. When I ask a question, they took about 5 minutes to respond. Each time typing "please wait" every few minutes. When it came to loading the supporting documentation, they said it was taking too long and ended the chat. BTW, I was not loading it slow at all. By the third chat session, I had their tactics figured out and sent documents within 2 seconds because I had everything pre-loaded and ready to go. Their response was then that they never received them, or I sent it to the wrong email address. My response to that tactic was to send them screen shots that were indisputable that not only were the documents sent, but to the correct email address. They even went as far as to say that I could not forward an email to them (which what they originally asked for) but had to print it out, scan it, and attach it to an email that they sent... all in an effort to say that I was not responsive fast enough so they could end the chat. Unfortunately for them, that tactic did not work as I had all the documents and emails scanned as well. When all their tactics no longer worked, they resorted to saying the email and invoice from Easyjet, which clearly showed a refund was sent to Opodo, was not adequate. Easyjet had previously emailed me all the proof that they had that a refund was sent, as well as written an email that stated a refund was sent. On this third chat session, at the 1 hour and 40 minute mark, the very rude customer service rep realized he had no other delay and avoidance tactics left and quickly typed "is there anything else we can help you with" and immediately ended the chat as I was typing "yes". The best way to deal with this HORRIBLE company and their EVEN MORE HORRIBLE customer service it to call your bank and cancel all credit card charges or open a dispute. I called my bank and the charges were reversed in 1 day. I should have saved my time, effort, and aggravation by not dealing with these crooks to begin with, but once I did, should have resolved the problem with my finance company. Opodo obviously had no intention of deal with it honestly. My advice - STAY AWAY FROM THIS COMPANY. I travel quite a bit and this has got to be the worst travel company I have EVER dealt with in my life!!!”

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Posted 6 years ago

“Terrible customer service, not following through with what they advertised on the web site”

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Posted 6 years ago

“horrible, horrible company extremely bad service they are incompetent and their website gives misleading information the employees give misleading information - they do not care about the client - each time you contact them they reply using a template email without even reading what clients ask them they lied to me - they told me i would not get charged but i did. They do not let clients make complaints - their website doesnt work NEVER USE OPODO EVER STAY AWAY AT ALL COST”

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Posted 6 years ago

“DO NOT BOOK WITH OPODO the most horrible customer service”

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Posted 6 years ago

“Booked with opodo only to get an email 4hrs later to say they couldn't provide the flight I had booked, but could offer another "lower class flight, different airline and different times"??? I called straight away and said I didn't want this as I could get it £1500 cheaper elsewhere...then the fun starts, passed from dept to dept and eventually being told that I would have to wait 10 days for a refund even though nothing had actually been booked. Searched again the next day for the flights and guess who's still selling them the cheapest "Opodo" I guess they do this so they can hook you in and then sell you different flights, wouldn't use again!!!”

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Posted 6 years ago

“I missed my flight because of opdo's customer service incompetence. They ruined my family holiday last year ☹️☹️... I will never buy anything from them.”

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Posted 6 years ago

“Unquestionably the worst company I have ever dealt with. I have been passed from pillar to post by this firm trying to get a refund for a ticket for which I paid an extra fee to be able to change. I have been waiting a whole month for the refund, and the amount is far less than what I paid. The extra money that I paid in order to have a flexible booking is not due to be refunded, in spite of the fact that it's been a whole month and I still haven't got my money back. The customer service is dreadful; one often has to spend over an hour on the phone and no resolution is possible. I think their incompetence is intentional in the hope that customers eventually give up and the money is kept. I seriously doubt the authenticity of the positive reviews. Avoid this sham of a business.”

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Posted 6 years ago

“Use opodo if You want to waste hours waiting for your phone to be answered and being redirected to god knows who who cannot provide any information. If Your flght is delayed they will cancel Your vehicle booking and You will not be able to find out what is going on because nobody will answer Your calls and in the end You will be standing with Your family by the desk in Palma waiting for another car that You book yourself from scratch. And forget about any refunds. waste of time and not a good idea to start Your journey.”

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Posted 6 years ago

“Will offer alterations at one price then deny with a different agent/department and quote you through the roof for cancellations. £310 stolen. Avoid avoid avoid”

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Posted 6 years ago

Opodo is rated 1.0 based on 1,896 reviews