Opodo Reviews

Name: Opodo
Address: -, - -, London
Rating: 1.04

1.0 Rating 1,896 Reviews

1 %

of reviewers recommend Opodo

1.0

Based on 1,896 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Opodo:

Opodo.co.uk is part of the Opodo group; the first truly Pan-European online travel company. Opodo UK gives travellers one-stop access to flights with over 500 airlines, 80,000 hotel properties, travel insurance, city breaks, Eurostar breaks and car hire.

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Opodo 1 star review on 18th September 2025

Anonymous

Opodo 1 star review on 12th September 2025

(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

106

Anonymous

Anonymous // 01/01/2019

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“I don't usually write reviews, however I need to vent a little frustration after trying to deal with Opodo. Ironically I actual checked out a couple of reviews prior to booking and they seemed ok. Clicked on the website and booked return flights from Tenerife, booked flights no problem for 4 people, confirmation email with booking reference promptly followed. All good, email landed 4 days later to tell me that unfortunately my booking had "failed"? although they will offer me an alternative flight at no extra cost or charge to me, great I contacted customer services to get conformation of our alternative flights. " yes no problem sire, new cost will be an additional £595, no sorry I say, my email states alternative flight at no extra cost. Ah no sorry sir this was only available on the day we sent you the email????? What an absolute disgrace of a company, they are completely miss selling products and then ripping customers off when they try to resolve issues. A complete lawless rouge company, fraud at its best, avoid at all costs, Europe's largest and most despicable travel agent!!!”

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Posted 6 years ago

“super sketchy, went on there website since it stated you can get exclusive deals if you book through the phone. the flight price to corfu when I wanted to go was averaging £150 to £200. I called up and a guy called abishek tried to rip me off. saying the cheapest ticket is £500. and being super adamant. I understand why this company is doing this trying to rip off people who don't know how to use a computer. avoid this company super sketchy!!!!”

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Posted 6 years ago

“Opodo is really bad company to book flights. No customer service, I was on the phone for over 2 hours each time try to get help, witch they made mistakes in first place. I have to pay additional £160 more to issue me tickets because they have cancelled my original ticket with out Notify me! Please don’t use this company end up will cost you lots more and no where get help😡😡😡😡😡😡”

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Posted 6 years ago

“I paid 55 pounds for a booking. A small amount of it was to ensure I get a refund which i then requested. I eventually was told I can get 25 pounds but this was during a phone call that cost me 6 pounds. So, so far I'm getting 19 pounds back but I haven't received it so I have to contact them again. I can only get talking to a bot and it only tells me how much I've been refunded and when the refund was issued so I'll probably have to ring again so it'll be 13 pounds I will have gotten back. The man on the phone obviously was dragging out the phonecall. Honestly, do not book with this company.”

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Posted 6 years ago

“Really poor service , booked the flights 3 days ago, not confirmed yet. Called the help line no answer for 45 mins twice. And now I got them on phone India based call centre , spoke to maneeski , requested to speak to the supervisor kept on hold for 20 mins before disconnecting the phone call.i am really stressed The hotel room is confirmed non refundable and no flight confirmation. I will not recommend anyone to go this pathetic website.”

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Posted 6 years ago

“I strongly recommend staying away from this company!! Not only that they have stolen my money and given me no car, but their customer support is really the lowest I have ever seen! I rented a car from them in Glasgo, when I got there the car rental place was quite a long way from the airport and they had no car for me because I arrived 1 day later. So yes that is my fault, but I have rented the car for 7 days and it was fully paid!!! I asked them to give me another car they did not want to, and I ask to at least give me a discount on renting another one, not even the smallest intention from the customer service people over the phone to try to help. Basically, they were looking foreword to just cash that money from me, as the rental company has already rented the car to someone else, so they make more money like this. If you want a company that just looks for reasons to pull money out of your pocket and devalue you as a customer go ahead! You may pick your cart in time, but I am sure they find other reasons to be as they are. After that, I had a high standard customer service with renacar.com, who were very kind to help me find a car and even refunded me the price of a car that I have booked without reading that they do not rent cars with people that have penalty points on the license, Their customer support staff were very nice and respectful and ran the extra mile to find me a company that will rent me a car. I didn't mind paying double the price as I have got what I needed and I have been treated with respect!!!!”

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Posted 6 years ago

“I did my booking and didn't get the confirmation then I booked another flight with a higher price because they want me to wait 24 hours and I don't know whether they will confirm the booking or not I called them and they let me hold on line 55 minutes. Don't recommend if there is 0 star I will rate 0”

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Posted 6 years ago

“Before you will paycheck price twice! Price before you add your card information is totally different comparing with the price after you add your information. It can be 50€ more expensive after. Be careful.”

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Posted 6 years ago

“DO NOT USE DO NOT USE! If anything goes wrong with your booking, whether it's Opodo's fault or the Airline you are booked with. Opodo will lie, cheat and delay any refund that you are owed. You cannot speak to anyone other than their call centre, who will regurgitate the same lies and stalling tactics over and over again. I have been waiting on a refund for nearly two months from Opodo even though the Airline have refunded my money back to them. They are a scam of a company. AVOID AVOID AVOID”

Helpful Report

Posted 6 years ago

“I was overcharged and they did not book the correct flight tickets for me. They were then extremely unhelpful on the phone, and wanted nothing to do with the issue. Thank goodness the airline were subsequently so understanding - but I have lost a lot of money and time. I have now been waiting (and chasing) for three weeks - and still no contact from them. I do not recommend this company.”

Helpful Report

Posted 6 years ago

“AVOID they are scam - FRAUD I booked a flight with Opodo, they charge me more then showed in their website, had to change the dates, and they charged more, unfortunately I have to cancel my trip for personal reasons, and I asked them for the refund, they said they will refund me 80%, in 10 days, but they didn't I contact them lots of times, they tell different stories, each time I called I waited at least 40 minutes, their customer service is overseas, and they don't care, they don't have an email, or UK customer service, Honestly Opodo is the worst on earth, Avoid them, simply check their feedback here or search online, they are NIGHTMARE, I wish I have NEVER dealt with them. I am still trying to get my money back from them, :(”

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Posted 6 years ago

“A warning to potential customers - practically impossible to get a refund! Have been trying to obtain one for a failed car hire booked via Opodo for 6 weeks now and they don't want to know! It's become a full-time job on my days off to get anybody in their customer service to take an interest. They just fob you off with standard responses and are the worst example of a call centre "nobody cares" practices. Avoid!”

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Posted 6 years ago

“The most appalling customer service I have ever experienced, lack of communication between teams, and the agents on the phone do not listen, just merely recite whatever rubbish is on the script. I called because one of my flights was changed rather inconveniently to 24 hours later, i spoke to a lady who phoned the airline and told me that i could change the connecting flight free of charge so I wouldn't be waiting around for 26 hours- she then said I had to phone back to confirm this as she couldn't get through to the airport a second time. I called back another day and spoke to a man who did not listen at all and tried to charge me £360 to change the connecting flight- when they were the one to change the flight to begin with. One agent will tell you one thing and another will completely go back on that and tell you something completely different- avoid like the plague.”

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Posted 6 years ago

“I am so stressed as I write this review I booked flights to Bali with Opodo and added their App and entered the passport details for online boarding cards The system took the info and then sent an email saying I needed to enter details their system is crap I re-entered the info and exactly the same happened So yesterday I rang them and after 40 minutes got through to someone who manually entered the details and I asked him to double check, he assured me all ok but the App is still saying passenger details outstanding It’s now 2 days before my flight and I have no idea if I’m going to receive boarding cards Just avoid them”

Helpful Report

Posted 6 years ago

“I wish i had the option of giving zero stars. this is the worst service possible with no proper customer service. i made a complaint on 17th April and its been 3 months but i have still not heard back from anyone from their team. I have made numerous calls but the only reply I get is that we have escalated the case and you will get a call shortly, but no one bothers to call back. please do not use their services.”

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Posted 6 years ago

“I will never ever use this site and I will tell every single human I know not to use this site, and everyone reading this comment. I use Opodo to save money form my 2 tickets but I ended up paying way more than I can get from the airline directly or from any local agency office. 1 the 2 ticket was for 200 each, when I pressed buy it gone up in 5 minutes to 217, and I had to pay $7 support to get a confirmation email, there was no instruction about the support and if you would get an email with no support service, plus they charged in gpd or so no other option was available so I had to pay a 3.5% rate to USF so I ended up paying instead of 400 I payed $480 so extra 80$ this never happened with Expedia and MEA this is the worst online ticket purchase experience I ever had. I used this site to save money not to pay more. the support is very very bad, there is no support only a robot answering.”

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Posted 6 years ago

“NEVER BOOK WITH THEM, YOU'RE BETTER OFF BOOKING WITH THE AIRLINE DIRECT My experience with Opodo is a bad one, unfortunately. tl;dr book directly with the airline of your choice, don't go through Opodo. Not worth the worry, not worth the booking fees, not worth the wasted time/energy, not worth a one hour wait/phone call with their helpline. I'd bought tickets for my parents as a present, and upon purchasing them i found that it takes "up to 24 hours" to process my tickets. It rang alarm bells when after 24 hours, i still had NO confirmation on my tickets despite already having PAID for them! I phoned their helpline, and was on hold for 50 minutes! after a hurried conversation with the person, i basically was told to wait yet ANOTHER 24 hours for processing and confirmation. Here's where it gets fishy. The Opodo person told me to wait 24 hours, and if it's still processing, they'll release my tickets to me straight away. I asked how come they can't just release my tickets to me now, what's the difference between waiting 24 hours and having them processed now? He couldn't answer me and simply said "the process might be too confusing for you to understand" !!! How patronising! As expected, another 24 hours later (Mind you, it's now been 48 hours or more!) it still says "processing" on my booking (both on Opodo's website and mobile app). I phoned the airline directly and was told by the airline that even they wouldn't recommend Opodo. The airline person said that they would always discourage people from booking with Opodo because often times, Opodo will hoard all their bookings and release/process tickets in one go, not as and when they come in. This means that i would have had to wait at least a WEEK for my tickets without phoning to chase them! this is why so many people don't get their tickets if they book last minute and some don't get them at all! I phoned Opodo right after speaking to the airline, and they hurriedly released all my tickets. Why couldn't they have done this before?! i fly fairly frequently and i have never experienced this with any of my ticket bookings. They are always processed IMMEDIATELY. this is the first i've heard/experienced a booking that needed so long to process. It's ridiculous! My advice, and the airline's advice, is that instead of booking through Opodo, travellers should book directly with the airline of their choice. or just choose another service provider that's more reliable. It took me almost a week to sort my tickets out, had i booked with the airline, it would have taken me less than a day to get all my documents processed and ready to check in. thankfully i booked early. i feel horribly for all those who book with Opodo and don't get their tickets due to their "processing procedure" of accumulating bookings only to process them all at once, thus delaying everyone's ticket release. BAD experience, NEVER AGAIN! i checked the prices and it'd been the same if not cheaper if i booked directly with the airline because Opodo has hidden fees (admin fees, booking fees, etc.) PLUS the TWO HOURS i was on the phone to them needlessly added to my phone bill as well. They're not cheaper, and even if they were, it's really not worth the hassle!”

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Posted 6 years ago

“Terrible service. They just do not answer my mails and you have a waiting time on the line from at least 15 minutes.”

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Posted 6 years ago

“Awful. I paid for baggage check-in, which they didn’t pass on to the airline and didn’t tell me, so I had to pay extra, and queue twice, at the airport. I rang Opodo immediately after I checked in the baggage and they admitted they had not been able to pass it on to the airline as it was a codeshare flight, and asked me to send them the receipt for the £45 I had just paid at the airport. What should have been a simple, immediate refund of £45 took constant chasing over 3 weeks - at least 8 calls, 8 emails, and most outrageously, for me to send them my bank statement to prove I hadn’t already received a refund from them. They jump straight to demanding bank statements before checking issues at their end - they said their first attempt at a refund had ‘been rejected’ from my bank (nope, I’ve no idea what this means either). Avoid at all costs.”

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Posted 6 years ago

“Do not use Opodo! I booked flights & paid extra for ‘cancel for any reason’ insurance. Unfortunately I had to cancel the flight due to a change to cruise itinerary. That was the start of 3.5 weeks of chasing up to get the refund (they only refund 80% of the cost) my original email said they would refund within 7-10 days- it took 23 days & I have a huge phone bill as waited up to an hour each time to get through to someone. Will never use this company again.”

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Posted 6 years ago

Opodo is rated 1.0 based on 1,896 reviews