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PC Specialist Reviews

4.8 Rating 3,477 Reviews

96 %

of reviewers recommend PC Specialist

Company Reviews

4.8

Based on 3,477 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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PC Specialist 5 star review on 10th May 2024

PC Specialist 5 star review on 9th May 2024

PC Specialist 5 star review on 7th May 2024

PC Specialist 5 star review on 7th May 2024

PC Specialist 5 star review on 7th May 2024

PC Specialist 5 star review on 7th May 2024

PC Specialist 5 star review on 29th April 2024

234

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Overall the PC I ordered and received was great. The games I want to run, work perfectly. However, it took longer than I expected before my PC was worked on, plus when I received my PC, it was still in the testing stage. I had to reinstall windows 11 in order to get it working properly. Once I had set up the operating system however, it worked perfectly. Its fast, quiet and stable.”

Posted 11 months ago

“Package in pefect condition. I waited 15days to receive it, it was a bit longer than expected but the price was interesting and the computer is working perfectly well. The disk was not partitioned as requested but it's fine... I recommend. Thank you”

Posted 11 months ago

“I'm very happy with my purchase, PC seems to be working all fine. Only downside is that it takes a fairly long time between ordering and receiving the PC.”

Posted 11 months ago

“I've used PC Specialist for several years now. My latest build has an AMD 7800X3D, RTX 4090 and 32gb ram. The ordering process was easy as always and if anything was not compatible they let me know straight away. There was a backlog of orders for the CPU which is to be expected as it has just launched at this time of writing so a bit of a wait before work could begin. The communication has always been good for me and updates were provided every few days right up until it was delivered. The PC itself was well packed and the components were well protected. Only issue I had was one of the small feet at the base of the fractal case was busted during transit, nothing major but these things can happen. The build itself is of good quality so all in all its been a good experience.”

Posted 11 months ago

“The computer came on time and has been working like a dream. The whole consumer process has been painless. The only thing I would say is that it would have been appreciated if they had been proactive and contacted me about the AMD AM5/ASUS BIOS issue relating to 7000 series X3D/EXPO issues that came to light just before my computer was dispatched. If I hadn't been a viewer of tech videos I wouldn't have been aware that I needed to update BIOS and not use EXPO until issue fully resolved - and could of ended up with a burnt out/damaged components. If there was an issue I'm sure PCS would have assisted me but would be best communicated to avoid issue in first place.”

Posted 11 months ago

“Friendly and helpful staff, only critique would be the time it took from order to delivery. Everything else was perfect, had no issues with the build so far!”

Posted 1 year ago

“Really happy with my PC, especially how whisper quiet it is! Great build quality, good customer service and great selection of components. I was notified immediately when a part I'd selected was unfortunately not available. The only thing that could have been better is that it would have been nice if the amendment fee had been waived when I had to change my order due to my selected SSD being unavailable but still selectable as an option on the website”

Posted 1 year ago

“I wanted a gaming laptop that would play games on the highest settings, this was accomplished at a very competitive price. manufacture and delivery was prompt and I was kept informed every step of the way. I thoroughly recommend PC specialist.”

Posted 1 year ago

“Great Service, However build time took a while from taking payment, and it wasnt until i called up to query it that we got any updates.”

Posted 1 year ago

“It took a while getting to me but they make no secret of that before you buy. PCS give you the choice to add top quality components to make the PC you would be making yourself. I’d love to have seen NZXT cases like we used to but aside from that the build is top notch and I’m very happy with it. Would recommend.”

Posted 1 year ago

“Ordered a mid-range system for general home computing, home cinema and mid-level gaming. Configuration and ordering process was clear however it took slightly longer than usual to prepare and build the order. Although order status updates were not always forthcoming customer service were helpful and quick to respond when contacted. The delivery was really fast after dispatch and the computer was mostly straightforward to set up. The main issue (hence not 5 stars) is a lack of clarity around the onboard motherboard 5:1 surround sound setup - I assumed that there would be dedicated jack sockets for the rear and centre/sub spearkers. I had to contact PC Specialist and then do some online research to reconfigure the Mic and Line In sockets to output the surround sound. This required me to download additional software. The software and instructions on how to set this up should be included and there should be a warning that this is required when configuring the setup online before ordering.”

Posted 1 year ago

“The computer worked”

Posted 1 year ago

“As someone who has no knowledge about pc building, PC Specialist were a great service for me because it took away the fears/concerns of handling expensive PC parts while allowing me to completely customise and hand pick parts (to an extent due to availability). In terms of price, I reckon there was at least a 20 - 25% price markup vs if I were to build it myself, but I'm happy to accept this when considering how quickly it was dispatched and again, eliminating the risk of me breaking/mishandling parts were I to do it myself. They were quick to process my order, kept me updated, and overall offered a great service.”

Posted 1 year ago

“Windows was installed weirdly and caused problems when trying to do a fresh install, the front headphone jack works for audio but not microphone. i have not yet fixed the issue but i will be in contact with someone at somepoint but overall amazing product would 100% purchase from pcspecalist again.”

Posted 1 year ago

“After a great deal of research I decided to order my next small form PC from PCSpecialist based on the excellent website, reviews and competitive cost. I must admit after placing the order and using their buy-now and begin paying in 12 months, I found the following few weeks going very slowly, viewing every day the progress of my build. I did receive timely emails updating me of progress and at times some which advised me that a delay could be possible due to high demand but everything went according to the original timetable. Once the PC was completed and tested it was despatched the next day and I received it within 24 hours. The PC works as expected and it still surprises me how something so small can be so powerful. The only issue I had to consider is the purchase of a docking station to allow more and varied ports. In conclusion I am very pleased with the way in which I could customise the build, the ease with which I could follow the build and the communication and can have no hesitation in recommending PCSpecialist.”

Posted 1 year ago

“Took slightly longer than originally told, but that was because a part i had requested wasn't in stock and i needed to change my order to reflect that, very happy with the build overall”

Posted 1 year ago

“They kept me updated on the progress of my PC throughout each stage of my order. The PC arrived very well packaged and was easy to set up. My only small complaint that a "normal" PC user would not even realise is that they installed my M.2 NVMe drive in the wrong port, which means I am getting slower transfer speeds, and because of my visual impairment, I don't feel comfortable changing it myself. The mistake is nothing big, and honestly, it should not put you off using the site. I am happy enough with my PC. I am sure if I contacted them about it, they would offer a resolution for my issue, but I am too happy using the PC to send it off.”

Posted 1 year ago

“Excellent progress reports and the instructions were good enough. Having installed it the dayglo lighting (box on my desk) is distracting as I didn't know it had lights except one at the from. It seems quit noisy compared to my last computer but not unduly so. The price fitted well into my budget and programmes I have loaded all work perfectly. Overall I rate the Company very highly for their efficiency and delivery and perceived quality. Now to the task of installing all the rest of the programmes again.”

Posted 1 year ago

“orders easy to track and the website is clearly laid out, however my order spent a long time in the earlier stages. pc performs well. would recommend”

Posted 1 year ago

“Lovely kit. The time from order to delivery, terrible.”

Posted 1 year ago

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PC Specialist is rated 4.8 based on 3,477 reviews