PC Specialist Reviews

Name: PC Specialist
Rating: 4.76

4.8 Rating 3,485 Reviews

96 %

of reviewers recommend PC Specialist

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4.8

Based on 3,485 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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PC Specialist 5 star review on 10th May 2024

Adam

PC Specialist 5 star review on 9th May 2024

Anonymous

PC Specialist 5 star review on 7th May 2024

Ash

PC Specialist 5 star review on 29th April 2024

James Key

234

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely kit. The time from order to delivery, terrible.”

Helpful Report

Posted 1 year ago

“PC specialist service was great however their delivery company DPD awful (they are normally good to be fair). DPD somehow managed to lose a 5K pc in their depot! Now I have to wait a number of days before PC specialist will build a new one. Not their fault I understand and up until the pc was given to DPD I would fully recommend them. Great comms throughout and really quick dispatch considering everything I ordered. Fingers crossed DPD don’t lose the second one they’re likely to have to build! Despite my issue with delivery I would still use them again as I’m sure this is isolated. Would have given 5 stars if not for the problem.”

Helpful Report

Posted 1 year ago

“Customer service was great, I found the website easy as a first time buyer and not knowing much about PC’s in general and having to do research the fact that they tell you what works together and what’s best for what you need really helps!! The pc I got visually is amazing!! I love the look, everything is clean in terms of actual cleanliness and how the wires were organised. The setup was not too much trouble, but when I started up the pc applications were not working and it felt like windows was perhaps not installed properly… I had to get support from Microsoft themselves which was annoying as even though they ran through it with me & it was eventually fixed, I had to do a full reinstall of windows 11 and a lot of their fixes I could not do as the pc would not allow me to until after… that’s where it loses that star for me as that was very troubling… without that hiccup I would give this 5 stars!! I’d give it more if possible because I’m really enjoying it.”

Helpful Report

Posted 1 year ago

“Very happy with the overall build value and quality. Only issues have been lack of Bluetooth and 5Ghz wifi capabilities, which I assumed would be standard in a modern pc and was not immediately clear were missing from the build customisation page. Similarly, I couldn't find any info on how noisy the fans would be, which many other brands display.”

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Posted 1 year ago

“Arrived packaged well, my only negative was it took longer than expected from order to being delivered. But after emailing I was informed of the delays. Great service”

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Posted 1 year ago

“Laptop came on time, to spec, in good quality. All around great service”

Helpful Report

Posted 1 year ago

“Easy to design and order a pre-build custom machine. Delivered when I needed to to be with tons of comms around the time. No issues and machine is running great. Could have done with a bit more of communication in the pre-production stage as this is by far the longest, but on the grand scale of things everything went well.”

Helpful Report

Posted 1 year ago

“They helped me from the get go to figure out what type of pc i would need to specific tasks. ie video editing design work and streaming. They are quick at replying to messages about enquiries including any tech problems after receiving the pc. Only bad things i would say it basically took nearly a month from payment, build to delivery. Also the delivery company DPD had a van breakdown during transit so i thought they had lost the pc due to PC Specialist saying its been dispatched from site and DPD saying they haven't even got the parcel yet so i was trying to figure out what was going on after they missed the delivery date set. I then emailed PC Specialist asking what's going on they then replied saying a van breakdown had happened. The pc was then with me the next day after this problem happened. Also the cable management in the back of the pc is cable tied down very tight and the cables going to my gpu could be less tight as my cables are basically doing a 90 degrees into the back of the pc. So from that i might have to go into the pc at some point and change the cable management and loosen certain cables to put less stress on the cables. Apart from these problems i am completely happy with the service from PC Specialist i would recommend to friends etc.”

Helpful Report

Posted 1 year ago

“the quality and price is exceptional as always, as is the customer service. The only thing I can fault is the length of time it took which was 3 times longer than the previous times.”

Helpful Report

Posted 1 year ago

“Since I ordered the product the website told me that the build lead time was 15 - 17 days but my friends that ordered from there before have said that it says that but it usually only takes 5 days before it gets to you. So with that my expectations were really high. That in mind after the first week I bought the pc it was still in processing, I thought it was a little odd because the money was taken from my bank and everything was confirmed and recognised. So I decided to call them up to see why it hasn't moved to the next stage and I got absolutely no communication back from them and all they said was when I bought the pc it said the lead time was 15-17 working days and said that it will be in building by the end of next week. So I waited and the end of next week came and got an update! It went into pre production... so I rang pc specialist up again and spoke to a different person they said the exact same thing as if it was on a script, they said it will be in building next week. So I waited a few days the following week as it was still in pre production, bare in mind this step is preparing the components ready for building. So this is the second week 14 days since I paid for it and its only in pre production at this point I was pretty annoyed considering what they told me on the phone multiple times. I rang them again amd they then made a different excuse saying that the website just re enabled premium build time so my pc has got delayed!! What a joke. At this point it was completely unacceptable and so I rang them again and said either give me an exact date that it will go into building or I will take my money elsewhere, as the main reason that I didn't build the pc myself is that I wasn't confident enough but at this point I really wished I had done it myself. Which then takes us into the third week coming up to the dead line they gave me and my pc finally went into building and then it went really smoothly and got was dispatched just after the 17th working day. It then arrived within 2 days which I was happy with and when I eventually opened up the box and set it up it worked just fine. That was until I turned it off in the night, I booted it back up the next morning and had an error on the motherboard. A white led light came on and my motherboard started beeping 1 long beep and 3 short, I googled it and its a problem with the gpu/ display. So I basically waited an entire month for my pc to arrive only for it to not be working 100% correctly. I wanted to write a review of this company and the experience I've had of it anyway but they have emailed me recently to get 3 months extra warranty for writing a review so hey may as well. Customer service was an absolute joke, I must have spoken to 5 or 6 different people and only 1 of those were useful in the fact that they actually gave me some good information. So I would rate customer service a 1 star out of 5. The price was really good if I'm honest, I got a 3060 gpu and an I5 13600 cpu with 16gb of ram and a pretty modern motherboard ddr4, a corsair 750w gold cooler master cpu cooler and a decent case which all came to £1244 which if I had built it myself would have came to the same roughly. So the price I would rate 5 stars out of 5. Delivery I would rate 5 stars out of 5 no complaints with packaging and delivery time. Return and refunds I havnt had to return it yet but I may have to soon if I can't sort out the issue with the gpu light turning on on the motherboard then I will have to. All in all I would rate the entire experience 3 and a half stars out of 5.”

Helpful Report

Posted 1 year ago

“Perfectly communicate, tracked and ergonomic service, with a great and quality result for price. Just a small issue regarding stock but was quite simply resolved. Very appreciative.”

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Posted 1 year ago

“Delivered the product quickly.”

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Posted 1 year ago

“They made a fantastic PC. The only issue is it took longer than expected. Email correspond was answered within 5 days also, and the staff I'd spoken to over the phone were very friendly. In their defence they did have a back log so had a lot of work to get through however this could have been made more clear. Overall a great service and I'd absolutely buy again.”

Helpful Report

Posted 1 year ago

“Had some start up issues with my new gaming PC requiring a full windows reinstall, but the technical support was excellent, they remoted in and helped immediately when called. now its working like a dream. ive order with them since 2011 (my family also) and even though you hope things like this dont happen its reassuring you have this level of support at all times. will continue to buy from them in the future.”

Helpful Report

Posted 1 year ago

“Nice to get machine with the specs I want rather than what the marketing department thinks.”

Helpful Report

Posted 1 year ago

“Basic built machine and monitor to play games I enjoy (Bannerlord, Total War) All arrived beautifully packed and easy to set up. Only issue is the build time stages seemed inordinately long, starting with a long delay post payment before the order was ready for production. Better explanations for what the hold up is rather than generic phrases. Otherwise I would rate 5*. Will definitely use again. Issue over delivery was sorted out by helpful online customer service team and set up queries where dealt with by the tech team. After sales seems to be on the ball.”

Helpful Report

Posted 1 year ago

“I bought my gaming laptop a few weeks ago, only to have myself informed that the chassis I had selected was unavailable indefinitely. This should have been displayed on the website. The call handler happily changed the chassis, but I had to pay more for this as a down payment. They did however, offer me a discount on this extra down payment. The delivery method allowed me to select exactly when I wanted my delivery and because my neighbourhood is a selection of flats, I could have the courier call me before delivery. Windows 11 decided to corrupt itself upon installation and I luckily there was a solution. The team combined of Tom and an unknown call handler, were extremely helpful and understanding of my frustration, and the caller understood that I am mentally disabled and walked me through the entire process. After 2 hours, the system was up and running and I am now loving the quality of it and able to complete my game development and gaming goals. Fab product, very hard working team! :)”

Helpful Report

Posted 1 year ago

“Overall very happy. Docked one star as requested windows 10 pro but it came with windows 11. Quality of build great - really tidy with cables clipped back. PC works great. Would recommend to anyone and will be using them again for my next build!”

Helpful Report

Posted 1 year ago

“You're gonna need a hair cut by the time your machine arrives (hence the four stars), but it will be worth the wait! My machine works perfectly, is really quiet and fast....and arrived very well packed! When needed....I will be back!”

Helpful Report

Posted 1 year ago

“Pre-production phase took too long but building/delivery steps improved. Build as required at a good price.”

Helpful Report

Posted 1 year ago

PC Specialist is rated 4.8 based on 3,485 reviews