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PC Specialist Reviews

4.8 Rating 5,910 Reviews
97 %
of reviewers recommend PC Specialist
4.8
Based on 5,910 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
98%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
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PC Specialist 5 star review on 3rd July 2026
Mrs Twyning
PC Specialist 4 star review on 6th March 2026
Anonymous
PC Specialist 5 star review on 2nd March 2026
Anonymous
PC Specialist 5 star review on 17th January 2026
Scott
PC Specialist 3 star review on 14th December 2025
Julian
PC Specialist 5 star review on 6th December 2025
Anonymous
PC Specialist 5 star review on 8th October 2025
Dunc
330
Anonymous
Anonymous  // 01/01/2019
Able to create exactly what was needed for a good price. Good communication and delivery. Would use again
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Posted 3 years ago
I'm 5-star happy with my laptop! The online ordering to select the components I require was a breeze & exciting - having previously had to compromise with off-the-shelf, budget laptops, lacking DVD drives, etc. The build, layout and improvements I was able to choose are great. The delivery time was within the expected / predicted time frame. There are a couple of things I would hope to have in future computers: 'Caps lock' & 'Num lock' keys with a light to indicate that they are on. Better speakers (My hearing has recently deteriorated & the speaker/s on my old off-the-shelf laptop were better) That said, I did have pretty much the basic 17.3" laptop with extra RAM. So yes, I will definitely be ordering from PC Specialist again.
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Posted 3 years ago
PC appears to be well made and runs well, I don't know much about PCs and this was bought on behalf of my son and my only gripe is a 2GB graphics card has no place in a modern gaming PC from what I read online and from current game specifications games need to run. Maybe it's my fault for not reading up before I purchased or maybe a 2GB graphic can't shouldn't be in a PC titled a gaming PC.
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Posted 3 years ago
Super helpful staff which helped me create a build for my laptop, with the build quality being very good!
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Posted 3 years ago
Having used PC Specialist multiple times I used to think this was a professional company. However, since the failure of a RAM stick in a laptop manufactured by PCS (2 years ago) my opinion is now at the opposite end of the spectrum. The initial reject went ok. Returned the part and a new part was sent out. From here it goes downhill... The replacement RAM stick arrives, in 2 standard bubble wrap bags. For anyone who knows the risk of electrostatic on electronics this is an absolute no-no! Against my better judgement I decide to fit the part. Only to then find PCS have sent me the wrong part. What should have been 16GB was in fact 8GB. On reporting the issue along with my concerns regarding potential static damage and the unsuitable packing. My complaint is met with the response that RAM sticks are not affected by ESD events. Utter rubbish (based on my personal experience of 25 years working in the electronics manufacturing industry)!! Not to mention a complete lack of apologising for the inconvenience of being sent the wrong part. A further replacement part was sent out via courier to deliver the correct part and collect the incorrect one. My partner is met with a delivery where she is handed a RAM stick with no packing at all!!! Throughout all of this I have been requesting for my complaint to be escalated. Twice, so far this request has been refused. In short, while everything is fine this company appears good. However when things go wrong they show their true colours. A complete lack of customer service. Not to mention a complete apparent lack of understanding of the risk of static and how to ship static sensitive assemblies safely. I now wonder under what conditions all of the PCs, laptops etc are assembled and what longevity they really have. Safe to say no longer will I be using PCS, nor can I possibly recommend them to others.
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Posted 3 years ago
Just as 11 years ago when I bought my last computer, I was very happy with the ease of ordering, communication, tech support and final product. Thank you PC Specialist.
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Posted 3 years ago
Excellent service, flexible, great delivery
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Posted 3 years ago
Very happy with the buying process, but so many options to choose from it can be daunting. However, I have no complaints because it allows you to choose exactly what you want and it's worth spending the time to get it right. My order arrived in around 3 weeks which was fine for me, well packaged and the couriers kept me properly informed (DPD). The system is great, and I'm very happy with everything about it. (Can't say the same about Windows 11...., I wish I'd ordered it with Windows 10 instead, but hey-ho...)
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Posted 3 years ago
Quick and easy, great service had my computer within 20 days and its perfect thanks!
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Posted 3 years ago
Speedy build and delivery time again. Didn't arrive as quickly as the first time but still within their promise window of a couple of weeks. Will use again!
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Posted 3 years ago
The website was easy to use to choose the parts I wanted for my pc! They delivery service was great, didn’t take long at all for my pc to arrive.
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Posted 3 years ago
Very good quality, and made sure all components matched Delayed shipped compared to quote
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Posted 3 years ago
Amazing service! So happy with my new machine!
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Posted 3 years ago
Computer arrived in good condition and appears to be working fine after some teething issues. PCSpecialist provide good feedback on order progress. Their having done testing prior to receipt is reassuring. Production was a little longer than the 10-12 days advertised, but not significantly so.
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Posted 3 years ago
I have bought a laptop from PC Specialist from before and their quality builds are excellent. So when it was time for an upgrade, I decided to purchase another laptop from them. I've had it for a few weeks and I love it. I did have a minor issue over my speakers but chatting to customer service sorted it out within minutes.
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Posted 3 years ago
Excellent communication during build process and great technical support when we had a small issue after receipt
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Posted 3 years ago
Though it took a little longer then expected for everything to be finished and delivered. However every thing arrived well and worked perfectly :3
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Posted 3 years ago
Got my pc to me with 3 weeks and now I can happily use it and it works well.
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Posted 3 years ago
Well priced and well built would definitely recommend slight delay in the building process but made up for it with a free upgrade to next day delivery 9/10
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Posted 3 years ago
Rubbush laptop and company, laptop is in for its 3rd repair in as many months, 1 a repeat issue poor communication. Which I could have given 0 stars
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Posted 3 years ago
PC Specialist is rated 4.8 based on 5,910 reviews