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PC Specialist Reviews

4.8 Rating 5,732 Reviews
97 %
of reviewers recommend PC Specialist
4.8
Based on 5,732 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
98%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
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PC Specialist 5 star review on 30th March 2026
Beto
PC Specialist 5 star review on 30th March 2026
Roddy
PC Specialist 5 star review on 30th March 2026
Roddy
PC Specialist 4 star review on 6th March 2026
Anonymous
PC Specialist 5 star review on 2nd March 2026
Anonymous
PC Specialist 5 star review on 17th January 2026
Scott
PC Specialist 3 star review on 14th December 2025
Julian
332
Anonymous
Anonymous  // 01/01/2019
Great service and build arrived quickly for a completely custom system and have had no issues would recommend.
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Posted 2 years ago
I made a slight modification to my original order without any problems. The customer service was very good. I have a laptop with good specifications at a good price. The delivery was very quick. No gripes whatsoever.
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Posted 2 years ago
great service, price and options
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Posted 2 years ago
Overall, it's been a mixed experience buying my new PC from PC Specialist. I'm very happy with the performance of the PC (now that it works) But there have been some setup issues, and quality control oversights, which I'm not happy about considering the price I paid for this PC. Firstly, I've owned the PC for 10 days, and the GPU (worth £800) is already beginning to "sag" or "bend" because it's installed without any support at the front end of the PC case. Massive oversight, GPU support brackets should be included as standard in all PC builds. Support brackets are so inexpensive it's trivial, PC Specialist should know better. This GPU in particular is very "chunky" and requires support at both ends. It's extremely annoying, it looks ridiculous after just 10 days, and I'm worried that my expensive GPU is going to become damaged (if it isn't already) Secondly, Windows was badly corrupted on arrival, I was unable to update anything at all. I had to do a complete re-install of Windows to rectify the problem. Third, none of the RGB lighting controller programs were installed on arrival, and the RGB lighting cannot be controlled by a single program, you need at least 2 separate programs (Corsair iCUE & ASUS Armoury Crate) to get the RGB lighting to match up. Both programs had to be downloaded manually, nothing was pre-installed. The dust filters on the PC case were also fitted incorrectly. After owning the PC for just 7 days I had to disassemble the whole case myself to install the dust filters correctly. And lastly, this PC case (Corsair 280X) doesn't have any exhaust fans fitted, and there's no option to have them fitted, despite there being space for 2 exhaust fans. Again this is a huge oversight, as the PC case suffers badly from trapped heat. Good stuff: The PC is extremely powerful, it plays 4K games at 120+ FPS without breaking a sweat. Now that I have rectified most of the problems myself, it's a good PC and I'll be keeping it for a long time. In my opinion, my build was "rushed" by PC Specialist because I selected the "3-day fast track" option, several things were missed or overlooked to get my build out of the door on time. I would have preferred a delay to make sure it was built properly, rather than spending 10 days rectifying problems myself. I didn't pay extra for a "rush job".
PC Specialist 2 star review on 14th August 2023
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Posted 2 years ago
Having ordered from PC Specialist before, I knew they provided great customer service and quality products, hence I wanted to order my son's birthday gift from them. I fast tracked the order to 5 days which was fulfilled, however, I was called halfway through by their customer services to change the case to a more expensive one as the components wouldn't fit in the chosen one. This, despite the online configuration tool not picking this up, plus I had to pay the difference! Also, I was sent a 360 degree image of the PC during building, but found the CPU fans were not in the requested place. They were not changed after another phone call, which ended up being fine, but there was no feedback from the engineer to say it was better or more compatible in their current position. On arrival the PC didn't load into Windows properly the first time, then we were greeted by the engineer's diagnostic tool software, all over the desktop. On 2nd boot up, we managed to register my son as the sole user, but there was a more pressing issue...the RGB lighting. The Corsair RGB fans aren't even detected by iCue and instead Asus armoury crate has detected them. Whilst we can select their colour, every so often during use, they flash a bright bluish white which is incredibly distracting. My son now uses the PC with most of the LEDs switched off, which kind of defeats the purpose.
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Posted 2 years ago
Top quality and quick delivery. 2nd time we have used PC Specialist having always used Dell. Much better value and quality in our opinion.
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Posted 2 years ago
Great service, great price, well made, very happy with the laptop. thanks
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Posted 2 years ago
Overall, great experience, and very fast delivery. There were a few minor hick-ups with the software installed, but the customer service was very prompt and helpful. I am happy with my purchase.
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Posted 2 years ago
They try hard and clean with the jobs . If you have some problem they fix it .
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Posted 2 years ago
great customer service very helpful online chat
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Posted 2 years ago
kept me constantly updated ,fast response to queries ,deliver the product in time and impeccable
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Posted 2 years ago
Amazing PC, absolutely zero issues with it and built quickly.
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Posted 2 years ago
Great website, easy to design the PC build and useful advice and tips such as recommended PSU wattage. After ordering, the order was in processing and pre-production stages for a couple of weeks without much update (my only negative from the experience). Once the build started, it was quite quick to be built, dispatched and arrive. The PC itself meets every expectation I had, very happy with it, would definitely recommend.
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Posted 2 years ago
This is my 3rd computer from PC Specialist, 2 laptops and one Tower over 5 years. The products have all been fantastic, the oldest laptop is still playing recent games fine. The configuration process for the gaming tower was brilliant, it lets you know which components are and are not compatible. We did have to get one out of warranty repair, and the process there was really good. The deliveries happen when they say they will, you can track on the website or via DPD.
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Posted 2 years ago
Very satisfied. Excellent customer service
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Posted 2 years ago
The pc arrived in perfect condition and works great but it took more than two weeks to deliver which was a little annoying but it was worth it in the end.
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Posted 2 years ago
Good service all working well done
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Posted 2 years ago
Great service,no complaint's....Fab...Fab...Fab.
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Posted 2 years ago
Great order progress tracking, helpful team and very clear instructions with delivery. Aftercare options are a great safety net.
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Posted 2 years ago
My original laptop purchase was sent back 4 times for repair in as many months and when I requested a refund I was refused as they claimed to be unable to replicate the latest fault. A week later, as they were testing the unit to send back to me, I was contacted and told that they had identified an entirely unrelated fault and was therefore now eligible for a refund. Wanting to keep me as a customer, they offered to send a replacement unit of equal value with similar or better specification, classed as a new purchase using a credit note so that I would still be eligible for the 14 days return period should I change my mind. When this new purchase arrived it had been sent with a European plug instead of a UK plug and I had to wait an additional 4 days for the correct piece to arrive. I can at least report that there have been no issues with the new laptop once I was able to start using it.
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Posted 2 years ago
PC Specialist is rated 4.8 based on 5,732 reviews