Play It Koi Reviews

Name: Play It Koi
Address: 18411 36th Drive Southeast, Bothell, Washington
Rating: 4.89

4.9 Rating 3,727 Reviews

98 %

of reviewers recommend Play It Koi

4.9

Based on 3,727 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

About Play It Koi:

Play it Koi makes it easy for you to turn your dream of a backyard watergarden into reality! From initial planning & design, through the build, all the way to sustainable long-term care and enjoyment of your thriving natural oasis - we have you covered every step of the way. These full-service offerings are available to greater Seattle area residents only at this time. In our online store, you'll find the best selection of quality Koi pond supplies, including pond kits, pond pumps, pond liner, pond filtration, water plants, koi food and other water feature supplies. We carry only the highest quality pond and waterscape supplies so you can rest assured your Koi fish and other pond inhabitants are safe and sound.

Visit Website

Phone:

(206) 350-7580

Email:

support@playitkoi.com

Location:

18411 36th Drive Southeast,
Bothell
Washington
98012

Play It Koi 5 star review on 31st March 2026

Eric

Play It Koi 5 star review on 14th December 2025

Beverly

Play It Koi 5 star review on 17th November 2025

Marie

Play It Koi 5 star review on 22nd October 2025

Alasdair

785

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ben made picking out our first batch of koi an awesome experience. For each one we picked out, Ben explained the variety and pointed out interesting features. What a fun time!!”

Helpful Report

Posted 4 years ago

“Nobody likes to look at their pond and feel like they are staring into a week old bowl of pea soup. Are those koi I'm there or is that a re-used ham-hock from Easter leftovers? With water that green, it's hard to tell. In comes the UV clarifier, working like the offspring of the Energizer Bunny and Mr. Clean to get that water sparkling again. To top it off, working with Play It Koi was a refreshing change of pace from most other e-commerce companies. I was able to talk to a person before making my purchase (Derek - very nice to speak with and sounds handsome too) which was helpful since I had no idea what UV unit would be the best fit for my pond. Thanks Play It Koi!”

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Posted 4 years ago

“It was wonderful to be able to contact playitkoi and "talk" on line with real people who were responsive, helpful and had personality. We are using the UV-B54W in our 2000 gal rain harvesting tanks and they are working great.”

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Posted 4 years ago

“My experience with Play It Koi was excellent. The item was shipped quickly and well packaged. It is easy to use and seems to be working just fine. I am very happy with the service and the product.”

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Posted 4 years ago

“The team at Play It Koi were very helpful and responsive to my questions. And did I say friendly? Yep they are! I haven't received my pond liner, yet, but am looking forward to the new life it will give my pond. To get 6 stars they would have to do all the work for me...wink, wink...”

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Posted 4 years ago

“I was so happy to have discovered Play It Koi. It had exactly what I needed for my two fish ponds in my back yard. It was easy to order on line, and the plants I needed arrived quickly and in perfect shape. I plan to visit the store in person to selected some additional items to keep my fish happy and healthy. Thank you for your terrific customer service.”

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Posted 4 years ago

“Just like to thank play it Koi for there excellent service even though it was a small order.”

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Posted 4 years ago

“Excellent customer service !!!!! My plants arrived in excellent condition. I will order all my pond needs from you only !!! I am so pleased with your excellent service and great products !!! Thank you so much !!!”

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Posted 4 years ago

“This is the 2nd year I have used this company and will continue to do so. The plants arrive healthy and ship well. The submerged potted plants I purchased last year did very well and are thriving. I'm so glad your company made it through the Pandemic year. Thanks for you prompt response to my order.”

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Posted 4 years ago

“These Cattails that I pickedup from Play It Koi are awesome for my pond. I'm going to order 6 more!”

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Posted 4 years ago

“To early to tell about the effectivity of the product but Play It Koi is top notch in every way. Very helpful and supportive.”

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Posted 4 years ago

“Our first experience with Play It Koi was fast and easy. Even a welcome note from owner !!! We will be ordering again and look forward to it. Thank you for friendly service and high quality items.”

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Posted 4 years ago

“Play it Koi had what I needed and delivered it quickly. Thank you!”

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Posted 4 years ago

“Play It Koi provides great customer service and help in identifying the right parts to order. You won't be disappointed.”

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Posted 4 years ago

“I haven’t used it yet but your service was far better than I expected, I am very pleased the way you helped me Thankyou and am planning to do more business with you! Thanks again!”

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Posted 4 years ago

“Truly great service that you rarely experience these days... especially when ordering online. Will definitely order all of my pond equipment from Play it Koi from now on. Ordered a spare part for my PondMax filter and they treated me as if I spent >$1,000. Will undoubtedly spend that this season and I will be sure to do so at Play it Koi.”

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Posted 4 years ago

“I Just wanted to thank you for fulfilling my order and for prompt shipping. I couldn't be more pleased with my transaction with you. This was my first time ordering from you and it won't be the last. I will turn to you first for any of my future pond needs. Thank you so much again, it has been a pleasure doing business with you. Enjoy the remainder of your weekend and stay safe.”

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Posted 5 years ago

“Play It Koi is just about the only fish and pond supply store that will ship USPS. This isn't a big deal unless you live in Alaska, Hawaii or any Zip code not attached to the continental US. This personalized care supervised by an actual owner is just the way many of us like to do business. Thanks”

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Posted 5 years ago

“Play It Koi is clearly a business committed to their industry and customers, as was evident by the friendly response and quality products I received. I will gladly use them again.”

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Posted 5 years ago

“I like to support a small business and Play it Koi delivered in a timely manner and was exactly as ordered.”

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Posted 5 years ago

Play It Koi is rated 4.9 based on 3,727 reviews