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Poetry Fashion Reviews

2.8 Rating 105 Reviews

38 %

of reviewers recommend Poetry Fashion

Company Reviews

2.8

Based on 105 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

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Poetry Fashion 5 star review on 13th August 2020

Poetry Fashion 5 star review on 13th August 2020

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“An order never arrived; it was returned (unbeknownst to me); I was credited for my original purchase, but told that I would have to order the items again AND pay the shipping again! The customer "service" agent said that he "cannot refund the $15 shipping fee as this was attempted for delivery." (In other words, I was charged for a service that *I did not receive--delivery of the package.) I find it difficult to believe that a company that generates revenue of hundred of thousands (millions?) of pounds a year, cant be more understanding and supportive of its customers.”

Posted 3 years ago

“Ridiculously misrepresented clothing. I ordered a boxy fit size small top. Size small came ... 56 inches wide and an inch shorter than advertised (only 22.5 inches from nape to hem. My husband wears a men's large. Wrap a piece of material around a size large man's chest and it will not be boxy, it will be drapery. But as a size small for a woman? Seriously? Back it goes and never will we order from Poetry again. Oh, and, the pictures of the ultra skinny models in the catalog wearing this item? Now that I have the item in hand, I can see that only half the embroidery on the front of the garment is in the picture. They would have had to pin a full half of the garment behind each model.”

Posted 3 years ago

“Do not buy from Poetry. They discriminate against plus size women. If the quality and size options matched their catalog, they would have a great clothing line.”

Posted 3 years ago

“No Email address quoted in catalogue. No answer to the telephone, nor in either Store this afternoon. - Impossible to contact. How do they do business. Disastrous other than the holding piano music.”

Posted 3 years ago

“Do NOT UNDER ANY CIRCUMSTANCES ORDER FROM THIS COMPANY!!!!!!!! THEY CHEAT YOU OUT OF EVERY DIME YOU SPEND! They wanted to charge me 10% of my total to try and cancel my order...so I went ahead and let them fill it. TWO MONTHS LATER, I received two of 3 items ordered, only to have neither come even close to fitting. When I asked how to return the items for a refund, I was told I had to pay the shipping charges to CHINA and when they received the items, they would refund my money!! THEN, when I checked on what those charges would be, the address they gave me isn’t even recognized by the Post Office and I was told a package with that address couldn’t be accepted. This is a rip off company of the first magnitude! I have been cheated.”

Posted 3 years ago

“Horrified that trousers I have just bought have been made in China. I am amazed you can still risk the good name of your company. I for one will be checking all sourcing before buying in future.”

Posted 3 years ago

“They are impossible to speak to, on the phone so, I sent 2 emails and all they said was it might take a little longer to reply. 2 months! They still have not responded even though I paid for a taxi to take my returns parcel, paid £8 for next day delivery, totaling £22 to return at item and still they have not even told me if they have received it and I cannot reach them. Rubbish customer service.”

Posted 3 years ago

“Not able to contact you . The website freezes and the telephone is unavailable. Very frustrating .”

Posted 3 years ago

“I loved the catalog items and was ready to place a $750 order - then read the reviews. I have no desire to risk the hassle so many others have discussed. Too bad as I really liked the styles. Linda C”

Posted 4 years ago

“There will never come a time that I pay $135.00 for a top through which my undergarments can be seen. Both tops were paper thin. Sending both back.”

Posted 4 years ago

“I too wanted to place an order, as your line of clothing looks wonderful, but after reading what most have gone through with their orders/returns, I've decided not to place an order.”

Posted 4 years ago

“JUST AWFUL PEOPLE..NO REFUNDS even when returned and I had waited months to get the product and then they got it back and I can't get my money back..a 3 month run around...disgusting”

Posted 4 years ago

“HORRIBLE!!~!!!!! Took over a month to get the order "held up at customs and they couldn't' find it" when hit finally came I returned it, they received it but will not process a refund with one excuse or another. Still haven't received and this has been non stop back and forth emails w/bulls**t. Months now, NEVER BUY FROM THEM...clothes not cut well either! what a mess...it's like they've stolen $500 from me.”

Posted 4 years ago

“I had good luck with my first order. It was perfect. I placed another order and half arrived. The other half has now taken a month. It has been stuck in New York. I tried emailing Poetry to no avail. I will not be ordering again, which is a shame as I like their clothing.”

Posted 4 years ago

“Really disappointed with your customer service. My mother bought me a Christmas present from you in the knowledge that it could be exchanged for something else if it wasn't right, as it clearly stated in your terms and conditions 'If you would like to exchange for something different from our collection, please call Customer Care'. I have tried to do this only to be told by Customer Care that your systems don't allow this. And when I asked if I could have a credit note or gift voucher as most other companies will do in this situation apparently your systems 'can't be manipulated to accommodate these requests'. So a note to customers - if you are thinking of buying something from Poetry as a present, think again as if it is not right you will be stuck in their rigid systems, despite what they say in their own catalogues.”

Posted 4 years ago

“Really disappointed with your customer service. My mother bought me a Christmas present from you in the knowledge that it could be exchanged for something else if it wasn't right, as it clearly stated in your terms and conditions 'If you would like to exchange for something different from our collection, please call Customer Care'. I have tried to do this only to be told by Customer Care that your systems don't allow this. And when I asked if I could have a credit note or gift voucher as most other companies will do in this situation apparently your systems 'can't be manipulated to accommodate these requests'. So a note to customers - if you are thinking of buying something from Poetry as a present, think again as if it is not right you will be stuck in their rigid systems, despite what they say in their own catalogues.”

Posted 4 years ago

“The company doesn’t keep the promise of delivering ordered items within the timeframe given on their website. Moreover, they have only emailed me that my items were dispatched (10 days after the order was placed) after two interventions from myself and eventually the PayPal resolution centre contacting them. In my emails, I did ask to cancel the order because I haven’t heard form them, however, they decided to dispatch my order anyway (I assume dealing with the return will be another hurdle to go through). The clothes are quite expensive, so I am a bit perplexed by the lack of customer care...I live in the UK and the company is based in the UK. Delivery shouldn’t take longer than 5 days”

Posted 4 years ago

“These are such sad reviews. I too was to be a potential new customer but as others have stated, I’m too scared to have a nightmare of an experience. Bye beautiful sweater, so would loved wrapping up in you.”

Posted 4 years ago

“Beware - there is NO customer service with this company. I ordered an item from the website - it did NOT say that it was not in stock. Emailed to request an update - no response. Had to telephone only to be told it would not be in stock until 2 August!! Have now cancelled receiving any more catalogues as I will not be ordering anything from this company again.”

Posted 4 years ago

“I was ready to make my order, first time ordering, and thought I would check reviews before doing so --wow-- I am afraid to order now due to the negative customer service reviews and shipping problems -- you lost a new customer even though I was loving your catalog and looking forward to the clothing”

Posted 4 years ago

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Poetry Fashion is rated 2.8 based on 105 reviews