PrettyLittleThing.com Reviews

Name: PrettyLittleThing.com
Rating: 2.59

2.6 Rating 2,348 Reviews

37 %

of reviewers recommend PrettyLittleThing.com

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Metrics

2.6

Based on 2,348 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“ABSOLUTE DISGRACE OF A COMPANY! Do not order from here. I placed an ordered on 31st jan with supposedly “next day delivery” it is now 9th February and I have received nothing! Not even an proper apology. All I get told is that my parcel has been lost and I should look out for my refund. I will be sticking to Boohoo in the future. I will not buy from PLT again.”

Helpful Report

Posted 6 years ago

“The sizes and measurements provided on the website are one thing but then when you receive the item, it’s way too big! Not because I ordered the wrong size, but because a size 12 does not have a waist of for example 77cm but actually measures to be 81cm.”

Helpful Report

Posted 6 years ago

“I ordered 3 dresses, when they arrived I was absolutely appalled at the condition of the products I received. Dress one: Fawn white feather skirt bodycon is so poorly made, the feathers on the bottom are barely hanging on, the top is completely see through which did not appear to be in the pictures and was not described to be “cheap mesh” in the product description. To top it off the silica package that was packed with the dress had broken open and there is little brown stains all over the white dress.. it’s not even worth saving. Dress two: White satin frill detail long sleeve.. omg it looks like someone was murdered in this dress! It’s completely ripped, there is brown makeup allll over the front of it, black greasy handprints all over the back of it and the zipper is barely hanging and broken! Who the hell packed that up and shipped thinking that was okay!??? My dog was freaking out trying to smell it because it stunk... like seriously what the heck did you send me?? Dress three: White strappy sequin straight neck... ummm “sequin” was not the correct term, the dress is so cheaply made, it looks like someone just dumped a bucket of glitter on some cheap see thru material and called it a day. The glitter was flying all over the place, maybe 10% of it was actually sticking to the dress. Not sure I’m whag situation this “dress” could ever be worn. My question is how do I get a refund and how do I ensure that these horrible “dresses” won’t get shipped off to some other poor soul. Such a tragedy, I certainly will NEVER be ordering from this site again. The product I got was such a joke I thought I was being punked. Please tell me you don’t expect me to pay more money to ship this garbage back to you, trust me you don’t want it.”

Helpful Report

Posted 6 years ago

“Do not buy from them! You will not get your money back! My story: I returned items worth 122€. PLT sent me a correct return verificaton saying they received the items and will send me back my 122€. Then they sent only 88€. I contacted them: They claim, they sent me 122€ which is easy to claim as false. The customer service just kept ignoring me, so I opened a PayPal case. Only there, they first pretended to care, pretended to finally see they did a mistake and promised me to send me the remaining money. BUT they said they can only do this when I close the PayPal case. I believed them, closed it, and now... still no money. PLT is ignoring my messages since 1,5 months and now PayPal can't help me anymore (because I closed the case). They did that on purpose. This company is an absolute scam. It's only public or when PayPal is involved when they pretend to care. Behind the curtains, they take your money and laugh about you or send you BS messages hoping eventually, you'll just give up.”

Helpful Report

Posted 6 years ago

“You didn't deliver my order and didn't refund my money either..disappointed”

Helpful Report

Posted 6 years ago

“Honestly, I ordered my stuff on Jan 25th and never expected to get them delivered within 2 weeks since I live in the US,but THEN ,their email said I’d get my clothes on the 29th so I got excited. Suddenly I get this message that clothes get here on feb 1 which is fine what are 2 extra days anw? Feb 1 came, my package is “being packed” then I get a text today (feb 2) that my package is on its way. Well, I’m still waiting? Tomorrow is Sunday so I doubt I’ll get it. I wouldn’t mind the long delivery process in general again cz I’m in the US but don’t give false promises if you don’t intend to keep them. I got clothes from NA-KD before (which is also UK based FYI) and they got here in like 3 days so pretty sure the problem is with PLT. JUST TELL US WHEN THE CLOTHES ARE REALLY SUPPOSED TO BE HERE. And btw, you should work on your shipping fees, NA-KD delivers for free Worldwide. PS: I am not a partner of NA-KD but I speak from experience. They send your packages via DHL express for NO fee whereas PLT charged me 5 or 6$ for regular delivery and cannot keep a deadline. Will re update you about the quality of the clothes.”

Helpful Report

Posted 6 years ago

“Always great sales on the website, and really easy to order the items I want.”

Helpful Report

Posted 6 years ago

“I agree with all the bad experience reviews. They said my order got lost so they had to proceed to a refund. Unfortunately, I never got fully refund and the customer service didn’t helped me with that issue. Moreover, I had to ask the customer service to send me an email confirmation of my purchase because I didn’t received it automatically. To excuse this error, they told me that they would refund my shipping fees. They didn’t fully refund me for that either !”

Helpful Report

Posted 6 years ago

“I ordered a size small in a dress from them and when it came it was more like a xxs. The material had no stretch to it. I am quite petite and I could barely get the size S over my head it was brutal. If as dress has no stretch to it put a damn zipper or something on it.”

Helpful Report

Posted 6 years ago

“Terrible ! Never got my item, & they refuse to refund me . They are asking that I do all the work with staying on hold for 2 hours with UPS! Customer support is rude . Give me my refund ! Or give me my damn item”

Helpful Report

Posted 6 years ago

“Terrible customer service! Once they have your money they are no help at all”

Helpful Report

Posted 6 years ago

“I have been trying to get my refund back from PLT for over 2 months now. I keep contacting customer service and I get the same reply every time "sorry to hear that you have not yet received your refund" instead of them actually doing the job. I have still not yet been refunded $70. I have sent them proof of the refunds, canada post tracking numbers of the return, even screenshots of my bank statement and still nothing from them yet. Horrible customer service. If you think of ordering something from PLT think twice because if you don't like the item, goodluck getting your money back. Such a scam. Would not recommend to anyone.”

Helpful Report

Posted 6 years ago

“Took 13 days for my package to arrive. If you need a reliable company to ship your clothing, PLT is not an option. Every time I order from them shipping is way past the standard shipping time.”

Helpful Report

Posted 6 years ago

“They have the screen shots, date and order number of the missing items but refuse to send them to me. I even asked if they would issue a store credit or offer me free shipping but they are not doing anything.”

Helpful Report

Posted 6 years ago

“Absolute rubbish”

Helpful Report

Posted 6 years ago

“I wanted to share my horrific experience with Pretty little thing. I ordered a pink size 8 faux fur coat. On the first delivery I was given a brown coat. I had to send it back for them to refund me. On the second order I received the correct colour but the wrong size. After emailing there customer service about this they apologised and refunded next day to re order the coat. Unfortunately I received a black coat in size 10. I have emailed them again and contacted them on Facebook. I was given a code to receive 40% off the coat but it didn’t work. When I told them it didn’t work they told me the code is not valid for sale items and I could save the code for use within 6 months. That is disgusting service as I want to use my discount to order the coat they have delivered wrong 3 TIMES! If you receive the wrong order from this company DO NOT bother re order it is a waste of time and they obviously don’t care about there customer loyalty as I explained I didn’t want to go elsewhere to order the coat and they still have not compensated me.”

Helpful Report

Posted 6 years ago

“very impressed both with quality and speed of delivery given reasonably priced”

Helpful Report

Posted 6 years ago

“Dont even waste your time... customer service wont help you change your order, they wont cancel it... I cant even change the shipping address before it is sent to the carrier.. and they tell me to deal with the carrier when it's just a few hours after ordering.”

Helpful Report

Posted 6 years ago

“love the products, you soon learn what size you will be with different fabrics on their site. great sale prices”

Helpful Report

Posted 6 years ago

“Excellent customer service from Saira at PLT. Sent a query via FB messenger. Saira replied and resolved in less than 30 minutes.”

Helpful Report

Posted 6 years ago

PrettyLittleThing.com is rated 2.6 based on 2,348 reviews