RIAS Reviews

Name: RIAS
Rating: 3.98

4.0 Rating 1,474 Reviews

76 %

of reviewers recommend RIAS

Company Reviews

Questions

Metrics

4.0

Based on 1,474 reviews

Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

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customerservice@rias.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I rang RIAS twice to ask how adjustments to my cover would affect the quoted premium, such as altering my voluntary excess and removing the separate optional excess insurance. On both occasions the person I spoke to was unhelpful and condescending. In the end the only way I could tailor my quote was by going online and seeking an entirely fresh quote. In the end I did stay with RIAS although they were not quite the cheapest option, mainly because starting afresh with them also offered me the bonus of an online account with them that hopefully will give me a better renewal experience next year. Also their web site is clear and straightforward. In short, the web experience was good, the humans less so.”

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Posted 9 years ago

“Verry good service .All required cover given in clear & easy to read format.”

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Posted 9 years ago

“Queries dealt with via`phone efficiently and professionally.When told that a `phone call back to myself would be made it was. The only criticism is why send two copies under separate post of the insurance details?”

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Posted 9 years ago

“I was struggling finding quotes on comparison websites where so many impossible questions were asked, such as rebuild figure or nearest tree to property boundary. I'd almost given up when a friend suggested RIAS. So I looked and felt comfortable with your website, straight-forward, easy to navigate. Once I'd decided I rang to finalise my insurance and spoke to John who was charming, very helpful and understanding. You sent the paperwork within a week. It might have been nice to receive an email confirming that my insurance was in place but apart from that I am happy. The quote was competitive, not the cheapest, but better value than Aviva . I just hope renewal in 12 months' time will be equally competitive. Thank you. I shall get a motor insurance quotation from you when the time comes next year.”

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Posted 9 years ago

“excellent on price”

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(Home Insurance) - Posted 9 years ago

“Purchasing anything on the telephone makes me a little nervous especially when things do not happen as promised. At the conclusion of my transaction I was told that I would be transferred to an automated message which contained more information. Although the line was ringing for some time I did not hear any message. I eventually had to hang up. I called RIAS directly and my call was redirected. I did finally hear the information. otherwise very satisfactory.”

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Posted 9 years ago

“Very helpful, great price! just what i wanted. Please dont forget i did this through compare the market. thank you”

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Posted 9 years ago

“Very friendly operator, answered all my questions and explained options clearly Called back when he said he would. I'm very satisfied with the service I have received so far.”

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Posted 9 years ago

“I chose RIAS as it offered a comprehensive cover at a reasonable price.”

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Posted 9 years ago

“Quick quote for required cover provided. Website access to manage the account works well for information and for uploading / downloading documents.”

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Posted 9 years ago

“The young man on the the telephone was very helpful and managed to reduce my house insurance premium quote which I received from my previous insurers.”

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Posted 9 years ago

“The follow up contact from RIAS was first class”

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Posted 9 years ago

“All I wanted to do was change my car details. It took all day & approx 4 hours on the phone. Was transferred to 3 different people. Was told I would be called back 3 times and wasn't. Had my policy cancelled by accident & was charged a cancellation fee of £35 as well as an admin fee of £25 for the initial change over. In the end everything was cancelled and I got a cheaper quote online! Started this at 9am and was finally covered by 7pm!”

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Posted 9 years ago

“This is the first year I have used Rias for insurance. Up to now; I believe they give exceptional value, espectially over my previous car insurance provider. I have only experienced one query and this was sorted out without any problems and very quickly.”

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Posted 9 years ago

“I found your Home Insurance very competitive and easy to obtain. When you get to over 80 and a fixed income it is good to find a good reasonable insurance, thankyou for your help.”

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Posted 9 years ago

“I purchased the policy over the phone, tho' my details were online, via the 'compare the market' site but I was having problem online. Michelle was very prompt and efficient so I hope that the service, should I need to use it??? Is as efficient. The premium was one of the cheapest on the site, so all in all, I was very pleased with the policy”

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Posted 9 years ago

“I have no evidence that I have purchased Legal Protection. When I 'phoned on the 24th after I had bought the policy to ask for an email to be sent to me for confirmation I was told that an email would not be necessary because Legal Protection would appear on the documents that I can read in my online account within 24 hours of buying the policy. It is now 2030 hours on the 26th and I still don't have conformation that I have Legal Protection! My Schedule tells me to look at my Summary to see all the cover I have. The Summary tells me to look at the Schedule (!!). It also tells me to look at the quote, but when I try to do that I'm told that there is no access to the quote once it has been accepted! Also, before I phoned I filled in the online query form to ask the same the question but when I clicked the "Submit" button nothing appeared to happen. I'm beginning to worry about how you deal with claims.”

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Posted 9 years ago

“For myself, this site is immediately off putting as the title list is inadequate. It doesn't provide the option to list myself as a Rabbi, and to get listed as a Rev. I had to go to the telephone. This created a poor impression right from the start.”

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Posted 9 years ago

“Very easy to ring and get a quote”

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Posted 9 years ago

“I was extremely happy with the overall service, help and assistance provided. In particular I was satisfied with effective and very fast communication with the team; all my enquiries were dealt with promptly and to my full satisfaction. Submission of required documents also went very smoothly indeed. Thank you very much and I trust you will maintain the quality of service and customer care.”

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Posted 9 years ago

RIAS is rated 4.0 based on 1,474 reviews