Roman Originals Reviews

Name: Roman Originals
Rating: 1.81

1.8 Rating 875 Reviews

18 %

of reviewers recommend Roman Originals

Company Reviews

Questions

Metrics

1.8

Based on 875 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0121 314 3573

Email:

reece.wallis@romanoriginals.co.uk

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Roman Originals 1 star review on 8th April 2025

Anonymous

Roman Originals 1 star review on 24th July 2024

Mandisa Nozulu

Roman Originals 1 star review on 15th July 2024

Disgruntled

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst company I have ever dealt with. Impossible to contact, they probably haven't paid their phone bill. My return was received by them on 27th April, confirmed by them on 4th May, thats the last I've heard from them. Absolutely disgusting service.”

Helpful Report

Posted 3 years ago

“Returned an item for an exchange on the 16th May still no exchange or reply to three emails.I will never buy from Roman again it’s disgusting the way they are treating customers.”

Helpful Report

Posted 3 years ago

“As with many other reviews, i am still awaiting a refund from the beginning of May. Phone lines are inoperative, no response to my emails, even tried contacting them via messenger but just got an automated reply! Strangely i have ordered and paid for another item and that has been despatched so it looks like its just returns and tefunds that are affected!! Come on Roman, what is happening? This complete lack of communication for this length of time is totally unacceptable!!”

Helpful Report

Posted 3 years ago

“No refund for clothes sent back on 7th May 2022. It was received to them on 8th may 2022. Can't ring as phone line down due to network fault. Sent 4 emails to be totally ignored. I have bought many times before and no problems until now. But no idea what's going on except I'm out of pocket and they have the goods back. I feel they are a become a bunch of thieves now and innocent people are still buying from them. Carron”

Helpful Report

Posted 3 years ago

“Same as others.. returned dress, tracked as delivered back to Roman 18/5/22. Two chaser emails , no refund , no response. Have purchased a lot of items especially since demise of Debenhams.. running out of places to shop !”

Helpful Report

Posted 3 years ago

“Return a dress £70 on 14th May and still no refund no phone number working looks like I’m Now out of pocket!!!!”

Helpful Report

Posted 3 years ago

“I have tried repeatedly to speak to customer service and as others state phone line has a 'fault'. I have sent numerous emails... No response and just sent another.. Got immediate response saying email has been blocked. So so fed up with this company.”

Helpful Report

Posted 3 years ago

“Having read all the reviews below, it is clear that my attempts to get any level of customer service and refund will be wasted. I have spent £200 on 3 dresses. One is fine, one is faulty and one is not required. The latter was as a result of the online ordering system overriding my request and sending me a dress I do not want. Like others, I have had no joy in getting any response from the message portal, despite it saying a response will be made within 48 hours. Clearly, this is a company which is either in trouble or is only interested in sales. Customers are definitely not important to them. A profitable company is one that has returning customers. Sadly, Romans is not one of them and customers like me will not be returning.”

Helpful Report

Posted 3 years ago

“Returned 3 Items on 11.5.22 no refund and no answer to any emails .I have bought Roman clothing for years in store - I will never buy online again Does any one have any idea how to contact them ?”

Helpful Report

Posted 3 years ago

“Love the clothes have ordered many items..don't know what's happening now with refunds or exchanges still waiting a month now for exchange carnt get in touch with anyone by phone or email..now so very disappointed with this company”

Helpful Report

Posted 3 years ago

“Used this company fir years the first time I complained product faulty. I E mailed even sent a complaint through resolver ..nothing no reply at all will not use again Lorraine goidwin”

Helpful Report

Posted 3 years ago

“I have also returned over £200 of clothes and not received a refund. Have filled in the contact form,and had no reply, the returned parcel was tracked as being delivered on 18/5. Cannot contact by phone either ,message saying a phone outage with provider..what is going on.”

Helpful Report

Posted 3 years ago

“Unfortunately like many other people I'm still waiting for a refund for £120 from this company. Customer service do not response to any communication. So will not be buying from them in the future and wish to take further action if I do not receive my refund soon”

Helpful Report

Posted 3 years ago

“Terrible customer service return made still nothing refunded after one month and 4 chaser emails . Disgusting service”

Helpful Report

Posted 3 years ago

“Still waiting for a refund from 9th May. No response to emails and "network outage" on phone lines. Will never buy from this company again.”

Helpful Report

Posted 3 years ago

“Bought and returned 2 items, have received confirmation items received on 22 April I'm still waiting for refund.”

Helpful Report

Posted 3 years ago

“I have been waiting months for a refund. Company is next to useless.”

Helpful Report

Posted 3 years ago

“I returned items over 3 weeks ago and still no sign or even acknowledgement of a refund. When I try to call, apparently they have a network outage with their telephone company. Will never order items again.”

Helpful Report

Posted 3 years ago

“Just as others have said, shocking way to treat customers.. unable to speak on phone and don’t respond to emails. Why are they allowed to get away with this?”

Helpful Report

Posted 3 years ago

“Returned items 4th May. Filled in contact form and heard nothing back from them. I have been buying Roman original clothes for many years , usually in store. I wont be using online again.”

Helpful Report

Posted 3 years ago

Roman Originals is rated 1.8 based on 875 reviews