Roman Originals Reviews

Name: Roman Originals
Rating: 1.81

1.8 Rating 869 Reviews

18 %

of reviewers recommend Roman Originals

Company Reviews

Questions

Metrics

1.8

Based on 869 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0121 314 3573

Email:

reece.wallis@romanoriginals.co.uk

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Roman Originals 1 star review on 8th April 2025

Anonymous

Roman Originals 1 star review on 24th July 2024

Mandisa Nozulu

Roman Originals 1 star review on 15th July 2024

Disgruntled

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Yes just like these other ladies i have not had any response from three emails that i have sent. Returned items have not been refunded , but yet the company takes your money quickly enough. I have bought from Roman for a long time and spent lots with them but just recently from beginning of May things seem to have gone pear shaped with their returns and refunds policy. Customer Service is so bad now. I am very disappointed with Roman and for sure will not order anything else until things improve. Come on Roman sort yourselves out.”

Helpful Report

Posted 3 years ago

“Terrible lack of customer services. Can't ring and Emails ignored. Do not buy from this company.”

Helpful Report

Posted 3 years ago

“Absolutely disgraceful,same as other customers still awaiting a refund ,dont reply to emails ,cant speak on phone to them,feel they are just stealing your money,wont refund at one of their shops,will never buy again from this company,shame on you.”

Helpful Report

Posted 3 years ago

“I returned 2 items almost immediately after delivery on the 23 May 2022 had no response whatsoever I’m disgusted, as a pensioner every penny counts . Phone doesn’t appear to work and sending emails isn’t doing any good either. Fast enough to take your money but not to refund it. Disgraceful. Still waiting for refund.”

Helpful Report

Posted 3 years ago

“I am joining forces with these other ladies to complain about the latest issues with returning items. This all seems to have started happening recently - around May. I am waiting for a refund on 3 items (2 separate parcels). Like most people, I have proof of return & the Royal Mail tracking service confirms Roman have received my parcels. They actually tell you not to respond an email because it will delay a response. Huh - not getting a response anyway. A bit miffed now that they have over £100 of my money!!”

Helpful Report

Posted 3 years ago

“Still waiting on my refund from Roman and I’m unable to contact them by telephone, as I have always done in the past! I have used this Company over the years, but will not order from them again. Shocking customer service and I am concerned that I will not receive any refund, as many other reviewers have described the same issues.”

Helpful Report

Posted 3 years ago

“Returned item received by Roman on 18th May, after many, many phone calls & emails still no acknowledgement or refund ! what is going on with this company - I know I am one of many in the same position !!!”

Helpful Report

Posted 3 years ago

“I have been really happy with my purchases from Roman the quality and price are great, in the past my refund has come back within a week but i returned a parcel on may 20th have emailed a couple of time and nothing, I cant afford to reorder until i get my money back, its worrying lots of rumours about them going out of business.”

Helpful Report

Posted 3 years ago

“UPDATE return was received by Roman Originals on 11 May. Tracked by Royal Mail. 2 emails sent. No reply. I received an email on 7 June to say refund being processed. Refund received 9 June. Postage NOT deducted which I suppose is a plus. However no appology. Not sure if I would buy again. Very poor refund procedure and outwith 14 day legal time frame. Also a lower amount than others £22.40”

Helpful Report

Posted 3 years ago

“I bought from them for years with no problems but recently returned some items on 19th may and still no sign of a refund. have emailed, messaged on instagram. they have turned off every mode of getting in touch with them. it is disgraceful; i will not be buying from them again. I have no idea where we can go to complain”

Helpful Report

Posted 3 years ago

“Sent two dresses back for a refund and ordered one of the dresses in a smaller size. Despite Roman receiving these items on 18th May and several followup emails to chasee my refund/order I still have not heard anything nearly 3 weeks late.”

Helpful Report

Posted 3 years ago

“Appalling refund policy...unable to return online purchases in their shops so have to return by mail. As with previous reviews, unless chased no acknowledgement of return or refund forthcoming. The only way I have managed to make contact is via Facebook messenger. This was purely by chance, when I left a poor Facebook review. This, however, did provoke a positive response and refund.”

Helpful Report

Posted 3 years ago

“Returned 2 dresses on the 13th May and still awaiting a refund despite sending 3 emails with no response. Also tried to call but telephone lines apparently there is a network error at the minute. Won’t be purchasing again from them”

Helpful Report

Posted 3 years ago

“Returned two separate items to Roman via Post Office which proves they have received them four weeks ago., I have tried phoning but a recorded message states they are having trouble with their phone provider??? Tried e.mails and again an automated reply. This is disgusting customer service I will never buy from them again.”

Helpful Report

Posted 3 years ago

“Never ordered from this company before and certainly won't again! Have been waiting nearly a month for a refund and have had no response from customer services after contacting them 3 times. Have got paypal involved now.Disgraceful company.”

Helpful Report

Posted 3 years ago

“What the hell is going on with Roman? Same issue as most of other reviews . Seems we can say goodbye to our money ! SHOCKING”

Helpful Report

Posted 3 years ago

“Customer service phone line not available and no replies to emails. I returned items over 3 weeks ago and have had no acknowledgement let alone my refund. Very disappointing. I have proof of return and confirmation that it was received by the company.”

Helpful Report

Posted 3 years ago

“Do not buy from this company. Unbeliveable refund policy. Returned items speedily on 9th May still waiting for refund now 7th June. Cannot connect via phone some B*****t about 'systems down' (for weeks btw). They are keeping hold of your money until your chase and chase them, effectively getting interest on YOUR money. I am writing to CEO. I will NEVER buy from this company again - BE WARNED.”

Helpful Report

Posted 3 years ago

“Buyer beware! No emails answered! No contact! No refund, returned items tracked and delivered back to them on 21/5 Still no refund! Disgusting way to do business. They still manage to email me 5 promotions on their products per day though. A totally rubbish set up.”

Helpful Report

Posted 3 years ago

“Shocking customer service! No response from emails. Owed £96. Can’t phone as apparently there is an issue with the phone line. Do not purchase from this company!”

Helpful Report

Posted 3 years ago

Roman Originals is rated 1.8 based on 869 reviews