Roman Originals Reviews

Name: Roman Originals
Rating: 1.81

1.8 Rating 869 Reviews

18 %

of reviewers recommend Roman Originals

Company Reviews

Questions

Metrics

1.8

Based on 869 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0121 314 3573

Email:

reece.wallis@romanoriginals.co.uk

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Roman Originals 1 star review on 8th April 2025

Anonymous

Roman Originals 1 star review on 24th July 2024

Mandisa Nozulu

Roman Originals 1 star review on 15th July 2024

Disgruntled

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been waiting since the 4th May for a refund. There has been no response to my emails and the phone is permanently engaged. I will not buy from Roman again. I'm on a pension so can't afford to be out of pocket.”

Helpful Report

Posted 3 years ago

“Got off to a bad start as no communication, e mail, phone etc until I mentioned taking to Trading Standards (not what I wanted to do), regarding order. Anyway prompt response when I mentioned TS, order dispatched and now recieved blouse. Really pleased. If Roman had communicated firstly then I wouldn't have needed to mention taking it further. Anyhow I was pleased with the prompt reply and order is what I normally expect from Roman. Just please keep customers in the loop and although not easy, take the time to reply to customers.”

Helpful Report

Posted 3 years ago

“Their customer service is shocking. I buy a lot of their products but recently purchased a top which fell far short of usual standards. In fact after a few washes it was fit for nothing but the bin. Sent a complaint via website but weeks later no reply despite it saying they will respond in 48 hours. Not impressed at all.”

Helpful Report

Posted 3 years ago

“I order a lot from Roman and overall i am really happy with them. Reading all the reviews and having had to send back items for refunds i suggest using Klarna as the payment option. Choose "Pay in 30 days" which gives you the time to receive, try and send back if not suitable. Once you have sent the items back register the return on the Klarna app. Klarna will mark the payment as on hold and will not take the payment from you. I find that return refunds are taking around a week doing it this way. hope this helps”

Helpful Report

Posted 3 years ago

“After waiting nearly three weeks for a refund on two dresses, 14 working days, I rang today and the long queue soon went down very quickly. A very nice lady took my order numbers and processed the refunds immediately. After reading all the bad comments, I was pleasantly surprised”

Helpful Report

Posted 3 years ago

“Never received order. Took several a days for response to email and they confirmed lost in transit. Instructed them to resend - more days of absolute silence - then a partial refund sent to my account; a partial refund for an item they confirmed lost in transit.”

Helpful Report

Posted 3 years ago

“Why don't I get a reply and a refund on my 2 dresses I've returned I've written 2 emails given reference number etc supposed to receive a reply in 2 days of sending mail nothing!!! This is not customer service would not use again .its so unreliable.”

Helpful Report

Posted 3 years ago

“Wish I'd read the reviews regarding refunds. The same as all the other reviews, dreadful service will definitely NOT be ordering from this company again.”

Helpful Report

Posted 3 years ago

“I was sent the wrong size but only realised after I had cut labels tags off. According to website they reply to emails within 2 working days….6 days later and I’m still waiting. I’ve now been waiting to speak to someone for 37 minutes and I’m in position11. I really wish I’d checked reviews before ordering from them. They certainly won’t be getting any more business from me.”

Helpful Report

Posted 3 years ago

“The goods supplied were fine but their customer service is abysmal. The first time I contacted them, on the 15th June asking for an invoice was promised a response within 2 days. A reply was finally received on 28th Jun after being on hold for 56 mins on the 'phone to speak to a person. They sent an e-mail giving me another copy of my order. I again replied that I wanted a VAT invoice. No further contact has been received from them”

Helpful Report

Posted 3 years ago

“Lovely clothes and good delivery but phone line always engaged, no response to email. Sent an item back -due back £15 - know by tracking they have received it, but don't think (especially after reading other reviews) they will be refunding. I can't afford to lose money like this - WON'T be ordering again which is a shame, but if they are stealing folks money....”

Helpful Report

Posted 3 years ago

“The clothing at Roman is great no problem but they are a dreadful Company when it comes to refunding items sent back and communications from them are dreadful. I am still trying to get a refund from an item that I purchased middle of May that never was sent and sending them correspondence twice a week. Never known another Company that is SO BAD AT COMMUNICATION AND REFUNDS!!!! Definitely making me feel I should stop buying from them!!!!”

Helpful Report

Posted 3 years ago

“Won a dress on live yesterday 4th 12 30pm not into technology but ladies sorted out for me to choose item was going to pass on win but helped me out so I could choose so appreciated can't fault the girls I'm 79 so pleased thank you wish there was an easier way than Internet xx”

Helpful Report

Posted 3 years ago

“Still awaiting refund on item returned on 16th June. They do not reply to emails and phone is constantly engaged. Smacks of possible financial difficulties. Will definitely not be ordering from them again, especially after reading all the other reviews.”

Helpful Report

Posted 3 years ago

“Customer service is non-existent. They don’t reply to emails and there is always an issue with the phone line. It took a month to get my refund. They also sent a faulty dress where the seams were sometimes showing on the right side of the garment - no response. I had already removed the tag before noticing so I didn’t want to send it back and lose out on a dress and the money I paid. Another dress shrunk 2 sizes. I left reviews for all 3 dresses and they were removed from their website within minutes, even though they were honest and polite reviews. The whole company screams “scam”, I’d avoid them at all costs!”

Helpful Report

Posted 3 years ago

“Returned an item but had to go through Paypal resolution centre to get a refund. Roman didn't reply to emails although page states they will respond within 2 days. I tried 3 times. Phone line directs you website to send email. Took 6 weeks to get refund.”

Helpful Report

Posted 3 years ago

“The top I had ordered was very shoddily finished off around the neckline with obvious tension problems and loose threads. In light of other reviews I have read I am going to keep the item as I’ve got Covid at the moment and have little energy todo anything about it. I will certainly not be ordering online from them again though and am very disappointed with this brand that used to be top knotch for quality. They need to get their act together before they lose more customers.”

Helpful Report

Posted 3 years ago

“Eventually received my refund after 4 weeks, no email, no apology, no contact at all just by bank account credited. Don't know if it was the threat to report the issue to Trading Standards. Extremely poor customer service.”

Helpful Report

Posted 3 years ago

“I too have the same issue. I ordered some items and returned 1 as it did not suit got an e-mail confirmation that a refund was being processed (dated the 8th June), as of yet no refund received. On the 8th of June I ordered 3 dresses which were all returned on the same day as none of them suited. No confirmation that Roman received them but Royal Mail delivered to Roman on the 13th June, no refund. I reported them to trading standards (they keep sending me e-mails to buy goods but have not refunded returned goods) as like other no response to phone call as the have had a phone outage since May!! And only an automated response no follow up. I also contacted my bank and raised it with them, my bank has temporarily credited my account while they investigate the matter. I am really disappointed as I have been ordering with Roman on almost a weekly basis for over 3 years and have never had any issues and any refunds were generally credited to my account very promptly. I look back all the reviews and this issue seems to have started in April this year. I wonder if they have been taken over by another Company or whether they are going into administration.”

Helpful Report

Posted 3 years ago

“Still waiting for my refund. Roman should not be allowed to trade. They are keeping customers money on returned goods. I have now got to contact citizens advice to see what I can do. PLEASE DO NOT ORDER FROM THIS COMPANY. Appalling customer service”

Helpful Report

Posted 3 years ago

Roman Originals is rated 1.8 based on 869 reviews