Roman Originals Reviews

Name: Roman Originals
Rating: 1.81

1.8 Rating 875 Reviews

18 %

of reviewers recommend Roman Originals

Company Reviews

Questions

Metrics

1.8

Based on 875 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0121 314 3573

Email:

reece.wallis@romanoriginals.co.uk

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Roman Originals 1 star review on 8th April 2025

Anonymous

Roman Originals 1 star review on 24th July 2024

Mandisa Nozulu

Roman Originals 1 star review on 15th July 2024

Disgruntled

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a dress, staff very informative and helped me choose size. Also arrived promptly and fits perfect.”

Helpful Report

Posted 3 years ago

“I've recently placed my first online order. Really pleased with the quality and delivery. I needed to return two items for replacement and, having read all of the negative reviews here, I was concerned the service would be poor. However, pleased to report that it has been excellent!”

Helpful Report

Posted 3 years ago

“I have bought a lot of clothing from Roman and have not been disappointed by the quality and designs however , the delivery and availability is the issue I have. Rarely does anything arrive within the time stated as expected , I don't like waiting for over.a week .sometime close to 2 weeks . Availability issue - select size , says its in stock , order and pay , and get an email message to say its out of stock, do I want an email when it's back in stock , no I don't when its paid for and there are no guarantees of when it is back In stock. I did agree to this option once but waited months never got it so had to pursue the refund , if I hadn't called wonder if I would have ever had received the email. Out of curiosity I tried to order the item whilst I was waiting for stock and it still let me order despite customer services saying it was out of stock. I am writing the review today whilst waiting for latest order placed on Monday its now Saturday and no sign of or info on tracking. Shame as it is putting me off and is certainly not somewhere you would order from if you want to shop for a short notice occasion. If you don't mind waiting and don't need to return, I would give a much better review.”

Helpful Report

Posted 3 years ago

“I sent a Red Glitter Hanky Dress back to them which I purchased from Ebay absolutely brand new labels attached. However the glitter kept shedding on other clothes in the wardrobe so I contacted customer services ( Re Messenger) who gave me the returns address so they could seemingly see the problem at the returns department. This was on the 21st June and I of course kept the certificate of posting. I now have heard from them and they say as the dress was an ebay purchase the problem lies between myself and the ebay seller. My argument is that this dress is a Roman Original and its the garment that I am complaining about as I needed to pack it in a suitcase and couldnt possibly as the material sheds glitter on everything else. they say they cannot help me at all and WHEN they have located it they will return it to me. I would have been happy to exchange it for another dress but no communication at all. I tried to phone them but on numerous occasions was 40th in the queue last time”

Helpful Report

Posted 3 years ago

“I've ordered a few things from this company and had to send a couple of things back. After reading some of these reviews I was not expecting a refund any time soon but full refund received within a week. Love the jungle print dress by the way, a great fit. Well done Roman.”

Helpful Report

Posted 3 years ago

“I have been ordering clothes from Roman for many years, I have never had a single issue. I ordered £384 worth of clothes back in June, and I’ve not received a single item. I have had no reply to emails or contact form. I have tried ringing but each time I have not got through as I am 79 in queue , 80 in queue, 30 in queue et cetera et cetera”

Helpful Report

Posted 3 years ago

“I have been waiting since the 4th May for a refund. There has been no response to my emails and the phone is permanently engaged. I will not buy from Roman again. I'm on a pension so can't afford to be out of pocket.”

Helpful Report

Posted 3 years ago

“Got off to a bad start as no communication, e mail, phone etc until I mentioned taking to Trading Standards (not what I wanted to do), regarding order. Anyway prompt response when I mentioned TS, order dispatched and now recieved blouse. Really pleased. If Roman had communicated firstly then I wouldn't have needed to mention taking it further. Anyhow I was pleased with the prompt reply and order is what I normally expect from Roman. Just please keep customers in the loop and although not easy, take the time to reply to customers.”

Helpful Report

Posted 3 years ago

“Their customer service is shocking. I buy a lot of their products but recently purchased a top which fell far short of usual standards. In fact after a few washes it was fit for nothing but the bin. Sent a complaint via website but weeks later no reply despite it saying they will respond in 48 hours. Not impressed at all.”

Helpful Report

Posted 3 years ago

“I order a lot from Roman and overall i am really happy with them. Reading all the reviews and having had to send back items for refunds i suggest using Klarna as the payment option. Choose "Pay in 30 days" which gives you the time to receive, try and send back if not suitable. Once you have sent the items back register the return on the Klarna app. Klarna will mark the payment as on hold and will not take the payment from you. I find that return refunds are taking around a week doing it this way. hope this helps”

Helpful Report

Posted 3 years ago

“After waiting nearly three weeks for a refund on two dresses, 14 working days, I rang today and the long queue soon went down very quickly. A very nice lady took my order numbers and processed the refunds immediately. After reading all the bad comments, I was pleasantly surprised”

Helpful Report

Posted 3 years ago

“Never received order. Took several a days for response to email and they confirmed lost in transit. Instructed them to resend - more days of absolute silence - then a partial refund sent to my account; a partial refund for an item they confirmed lost in transit.”

Helpful Report

Posted 3 years ago

“Why don't I get a reply and a refund on my 2 dresses I've returned I've written 2 emails given reference number etc supposed to receive a reply in 2 days of sending mail nothing!!! This is not customer service would not use again .its so unreliable.”

Helpful Report

Posted 3 years ago

“Wish I'd read the reviews regarding refunds. The same as all the other reviews, dreadful service will definitely NOT be ordering from this company again.”

Helpful Report

Posted 3 years ago

“I was sent the wrong size but only realised after I had cut labels tags off. According to website they reply to emails within 2 working days….6 days later and I’m still waiting. I’ve now been waiting to speak to someone for 37 minutes and I’m in position11. I really wish I’d checked reviews before ordering from them. They certainly won’t be getting any more business from me.”

Helpful Report

Posted 3 years ago

“The goods supplied were fine but their customer service is abysmal. The first time I contacted them, on the 15th June asking for an invoice was promised a response within 2 days. A reply was finally received on 28th Jun after being on hold for 56 mins on the 'phone to speak to a person. They sent an e-mail giving me another copy of my order. I again replied that I wanted a VAT invoice. No further contact has been received from them”

Helpful Report

Posted 3 years ago

“Lovely clothes and good delivery but phone line always engaged, no response to email. Sent an item back -due back £15 - know by tracking they have received it, but don't think (especially after reading other reviews) they will be refunding. I can't afford to lose money like this - WON'T be ordering again which is a shame, but if they are stealing folks money....”

Helpful Report

Posted 3 years ago

“The clothing at Roman is great no problem but they are a dreadful Company when it comes to refunding items sent back and communications from them are dreadful. I am still trying to get a refund from an item that I purchased middle of May that never was sent and sending them correspondence twice a week. Never known another Company that is SO BAD AT COMMUNICATION AND REFUNDS!!!! Definitely making me feel I should stop buying from them!!!!”

Helpful Report

Posted 3 years ago

“Won a dress on live yesterday 4th 12 30pm not into technology but ladies sorted out for me to choose item was going to pass on win but helped me out so I could choose so appreciated can't fault the girls I'm 79 so pleased thank you wish there was an easier way than Internet xx”

Helpful Report

Posted 3 years ago

“Still awaiting refund on item returned on 16th June. They do not reply to emails and phone is constantly engaged. Smacks of possible financial difficulties. Will definitely not be ordering from them again, especially after reading all the other reviews.”

Helpful Report

Posted 3 years ago

Roman Originals is rated 1.8 based on 875 reviews