“Awful... Sold an Item on Ebay, sent the item in good faith to the buyer. It's been well over two weeks and the Item never arrived. Had to refund the buyer over £100 and my Ebay reputation is now in tatters because of this incompetent lot. Had to wait gawd knows how long and eventually the Royal Mail website allows you to make a claim. After filling in an enormous amount of information it states that I will be lucky to get £20 refund if at all! Unbelievable...I have now waited days since putting in the claim and heard nothing, put in a complaint as well, still heard nothing. Like so many companies they indicate Covid is causing delays etc, yet they lost my mail on a previous occasion way before Coronavirus and they will carry on loosing!?!? mail way after there is a Global Vaccine available. You give your stuff in good faith to this lot via the Post Office, not wanting to let your customer down and they cause nothing but deep frustration...I would give '0' stars if I could because they completely failed in their duty to deliver my Parcel and gave me 0% Customer Service when trying to deal with the situation...Awful”
“Very disappointing service. I’ve sent a parcel to Austria for my best friends birthday, used the more expensive tracking service. Nice to see where my parcel was going: from the UK to Bosnia Herzegovina?!?, back to the UK, left UK again and is now..... somewhere unknown. 🤷🏼♀️
No reply if you send emails using their contact function, no refund, no nothing. Not the first time but always disappointing when you put a lot of love and time into a parcel to surprise someone and Royal Mail does not even have the time to answer (waiting for 5 weeks now).”
“There tracked 24,48 hour service shockingly bad. I’ve had deliveries take 2-3 weeks. Don’t be fooled by the name either. You get a tracking number but it does not track where the item is. It’s only for final proof of delivery! . You have to wait 10 working days before they regards a package as lost. Avoid if at all possible. Also question any shop etc why they insist on using such a poor service”
“Royal mail failed to deliver my order yesterday, they said it will be delivered today, but they failed again. No card left, just an email saying"sorry we couldn't deliver your parcel". They will try next working day, which is Monday. What a joke!”
“Parcel posted to Portugal 17th of July, been in Belgium since July 20th. Generic response to messages, ignored on the Royal Mail Twitter account. This is many time over years that mail has gone missing! I’m not giving up this time! Letter now sent to Sally Ashford, chief HR officer! I promised my grandkids a parcel, it’s now been three weeks when it takes two hours on a plane!”
“Ive Used Royal mail for my eBay items for years your better off sending it in a safe, I would say 2/3 items out of 10 will get damaged, example posted item last week boxed enough bubblerap to sink a boat and still got damaged. And don't even think about getting a refund its a joke, come on royal mail get your act together.”
“It's bad enough having to sit in your house not knowing what time royal mail will turn up but they won't even update your tracking number or say it's out for delivery one day they come at 10 am then they don't come to 3.15pm 🤬🤬🤬”
“Rubbish service. Have twice filled out a form to request parcels delivered to neighbour if not in and again I have had a card left asking me to collect from sorting office. Sorting office only open 7-9 am which is not on the card left which still has original times. Wasted journey, no-one to complain to and random delivery times so no-one knows when they will turn up. No wonder they are losing business. When I know that something is being delivered by Royal Mail I know it will cause me stress. Trying to avoid going out unless essential.”
“Genuinely are the worse delivery service I have ever encountered. Anything sent to me by royal mail ends up at the delivery office. They often don't leave a card but require one to be produced to allow you to collect your parcels. The local deliver office is currently open 4 weekdays a week between the hours of 7am -9am which means if you work you have zero chance if actually getting the parcel.”
“Had honestly enough of this place shirking their responsibilities with the excuse of corona epidemic. They were poor at their duties before but now this takes the cake. My specific issue is with the Great Malvern Barnards Green branch where Drop & Go business items simply linger there for days without being sorted and dispatched and when you HAVE TO go there in person and ask about them - they just flail and that's that, no apology, no excuses. Just a thousand yard stere, can't be bothered to even go in the back and check. I can't trust a service like this and from now on I will be considering couriers. This is the final straw, I'm not taking any more losses thanks to incompetence. This is nonsense and it is abhorrent to know that this is how things are run.”
“How Royal mail get away with calling themselves Royal i don't know. Their tracking app is garbage. Their service is garbage. By the time you've ticked all the fire hydrants, crossings, buses, traffic lights etc and get through to the tracking it then says we can't provide tracking until we've attempted delivery!
Whats the point of that?
Parcels quite often not getting delivered then when I rearrange delivery it turns up a day late.
Whenever I order something online and I see royal 🥳 mail are the courier I fear the worst.
I have now installed a box with a padlock and a notice saying if no answer put in box and secure with padlock. They can't even do that and even when they do they don't lock the box.
Terrible Terrible service.”
“Collection offices Only open for two yours due to Covid. Very clever. Royal Mail make a habit of “non delivery” and now all the customers who failed to have their mail, they paid for!!! deliveries to their homes, are now in huge queues compressed into the ludicrously short daily pickup times. Just pack it in and hand it over to a carrier who does the job properly ( which is most of them). !!!”
“Pile of dritt. The website has serious login/password issues, and im conversant computer/site user. It says password has been restok, but then it never works. add to that when you click on a link in SMS that a parcels in on the way the link doesn't work. they dont seem to test anything. don't care, don't invest in the systems.. USe HERMES, brilliant servcie, brilliant app and website..”
“sent small package on June 15, told it would take up to 15 days because of Virus issues. However, 45 days later, tracking tells me it has just reached the Royal Mail Site. This is truly awful service. I need to know when I can reasonably expect this item to be delivered or will it be returned. It was sent tracked, to Mississippi and clearly addressed.”
“Parcelforce OMG followed tracking number and expected delivery on
31.07 stayed in all day and no parcel checked tracking and told delivery had been attempted. It must have been the invisible man as I have CCTV ON MY DRIVE and nobody came through. Second attempt Mon 3rd Aug. LOL. Stayed in all day and no parcel. Checked CCTV and nobody entered the drive. Tues 3rd the parcel arrived but they are not interested in my emails or any action against the invisible man. Do not use them they're useless.”
“Awful service,
Mail redirection doesn’t work. When i complained they extended chose to extend my redirection for a month. Why!? By that point I had changed all my addresses and no longer needed the service, just avoided refunding me.
Specifically asked for mail to be left in a safe place, and that was ignored, apparently my instructions came through too late when royal mail emailed me the night before at 10pm! The instruction needed to be with them by 3 am!
Then you phone customer service and are asked if you want to leave feedback after the call, absolutely! But if you’re phoning up to complain, the operator won’t hang up to redirect your call to the survey! (Try it I guarantee they are doing this)
Absolutely awful company”
“Royal mail employ dishonest thieving scum. My padded envelope arrived ripped open and stuffed into a Royal mail plastic bag with the words (sorry for the inconvenience) written on it, the item (an ankle bracelet), had been stolen and replaced with a lolly pop stick and a screwed up bag of crisps. It was not the Ebay registered seller so was obviously Royal mail having some fun. I will be returning the favor to their vehicles.”
“Good day my item RU757345334GB was processed at office MPC PMIH (KLIA) on the 9 June 2020. Please can you advise when it will be forwarded on to its final destination Seychelles. It was sent with Royal Mail from the UK but was misdirected to Malaysia and is currently still there. Can we please arrange to have the item sent back to UK or to Seychelles. We have emailed and sent in the investigation form but have not heard back. This is unacceptable.Thank you Kindly Tamara”
