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Samsung Reviews

1.2 Rating 4,742 Reviews
5 %
of reviewers recommend Samsung
1.2
Based on 4,742 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 31%
Accurate And Undamaged Orders
Greater than 54%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.2 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Samsung Reviews
Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Samsung 1 star review on 4th March 2026
Jessica
Samsung 5 star review on 6th December 2025
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Samsung 1 star review on 8th October 2025
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Samsung 1 star review on 20th September 2025
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Samsung 5 star review on 20th September 2025
Fletcher B Warren
Samsung 1 star review on 3rd September 2025
Zaib
Samsung 1 star review on 26th July 2025
Anonymous
481
Anonymous
Anonymous  // 01/01/2019
I had a problem with my phone - called in fo the repair service to be arranged. Made sure that the pick up adress for the phone will be my work place, while the return would be home adress. Called them 4 times about it, they always said that it wont be a problem, up untol when it was on it's way and suddenly they could not change the adress (UPS requires samsung and not the cutomer to make the changes, especially if it is a business adress that is on the parcel). Not only that - the adress was wrong! They cant get it to my work , I am not home to pick it up the next day.Their soultion - go pick it up from a depot... Which is in another city. I will be filing an official complaint for the amount of misinformation they have provided.
Helpful Report
Posted 9 years ago
26 March 2016 Have now been waiting 10 days for replacement charger for Tab 4 from Samsung. Seems that staff Very poorly trained as my replacement order has been already put through their System TWICE. Each time there was an agent clerical error. Third phone call has assured me that agent AND supervisor have double checked order and it IS Correct this time. I cant wait for the Easter holiday period to be over to see what, if anything, is delivered as promised on Thursday/Friday next week 31st March/1st April, OOPS I see I have put April 1 as expected date, Is this tempting fate???? Brian M
Helpful Report
Posted 9 years ago
Your software distribution process is unacceptable. The recent TV software release for my Samsung UE40JU6500 , caused my SMART TV features to become inoperable on Catch up TV options. There wasn't a problem before. I reported the problem to the support team & I was told it would be fixed in approx. 2 weeks, that was over a month ago. Professional software distribution organisations ensure adequate testing of software before it is released. Also they have a reversion plan to back out faulty new versions to restore previous stable versions. Reversion is normally quicker and easier than waiting for the next version being fixed. Traditional hardware companies need to get into the 21st century and adopt professional practices common elsewhere in IT.
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Posted 10 years ago
Bought a Samsung Wireless Audio Speaker - cost £399.95 on 2.7.15 from John Lewis - took it back today for a full refund. Had loads of trouble trying to set it up (even though the Samsung guy in the store said 'dead easy'), kept dropping out, had to keep resetting it - lost about 6/7 hours of my life messing with the thing. Emailed Samsung but am still waiting for a reply - very poor customer service!!
Helpful Report
Posted 10 years ago
Samsung is rated 1.2 based on 4,742 reviews