Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.24

1.2 Rating 4,719 Reviews

5 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.2

Based on 4,719 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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480

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I spent 60 minutes and 3 phone calls regarding a replacement part for a French door refrigerator. My calls were routed to the phillipines. The customer service rep. Said they don't have a part number for a bi shelf for my product. Obviously they dont want me to shop around. He suggested to call samsung parts. Is it unbelievable that they would not be able to find a part number. I called ABT appliances, and they gave me a part number wi th in two minutes. Unfortunately they want $100 dollars for a plastic bin. I am done with samsung.”

Helpful Report

Posted 4 years ago

“DO NOT BUY ANYTHING FROM SAMSUNG. They have the WORST customer service, EVER. Bought a gas range, it was delivered on Jan 22, 2021. Tried using the air fryer only to discover that the oven doesn’t work. Stove top and broiler work, but the oven does not. Tried to return it only to be told that this oven is on back order and won’t be available until March. Samsung cancelled my work order for repair but I didn’t find that out until the day of the previously scheduled repair date, when I called to find out what time they would be here. Called Samsung again to schedule another repair date, but they never contacted the repair company to set up an appointment. Again, didn’t find that out until I called the repair company two days after I called Samsung. Finally got another repair date, only to be informed on the day of repair that the part arrived damaged, and now I have to wait ANOTHER week for repair. I’ve had this thing for a month and still have not been able to use the oven. I purchased this thru Home Depot, but they have been totally unhelpful too because they are merely the middle man between the customer and Samsung. WORST EXPERIENCE EVER. Do yourself a favor ... go to an actual appliance store, and do NOT buy a Samsung product!”

Helpful Report

Posted 4 years ago

“Purchased a Samsung 21 Ultra only to discover it does not come with a wall charger! It did come with a charging cord that will not work with a USB charger, it's a male to male C cord. After spending 1200.00 on a phone they could not supply a charger. And told "that's what happening now" We have been using Samsung products throughout our household so over the weekend when we bought a new 75 inch flat screen, it was NOT a samsung. And we are using our future purchases to vote no to samsung. Any company this cheap I wonder how they would try to screw us in the future. All over 0.5% (6.00) of a $1200.00 sale.”

Helpful Report

Posted 4 years ago

“I bought a TV and sound bar back in the end of August 2020. The TV stopped working in early/mid January of 2021. Repairmen came out 3 times and couldn't fix the issue. On their second attempt I asked that they makes sure they have the part before coming over, as I am working from home and had meetings interrupted. They came and didn't have the part. They came again and it still wouldn't work. That weekend was Super Bowl.....so I missed that. Since then I've had numerous calls with them. Finally, I thought a refund was the best option. While I waited for work on the refund I received several more calls about repairing the TV......I let them know each time that last I heard I would receive a refund, and they would then check their records and see that. I don't know why no one was ever on the same page there. Eventually I was told they would refund the TV and soundbar since I have no use for the soundbar without the TV. I received a link this morning for the return......and only the TV was eligible and not the soundbar. I then spent the next 45 mins on hold and talking to 2 managers. They won't refund the soundbar. I'm extremely frustrated.with their customer service. Stay far far away people!”

Helpful Report

Posted 4 years ago

“Recently purchased a Samsung watch. The watch did not come with a complete charger "as advertised". It comes with a charging dock, this in turn does not come with a wall adapter. I contacted the company. Although there rep was nice she was not able to help, I suspect was due to company policy, which only turned into a huge waste of time. It seemed like an easy problem for a multi billion dollar company to resolve. If they cannot resolve a small problem like this what good is their customer service. This is a terrible company. I recommend to never purchase anything made or distributed by them. There are many other companies out there, that are reputable.”

Helpful Report

Posted 4 years ago

“buying at samsung.com, get the product for a month? srlsy”

Helpful Report

Posted 4 years ago

“Disgusting customer service from Samsung. Leaving me without a phone for over a month - when the phone is only 4 months old. Attempted repair which then failed quality control - and instead of replacing the handset - are further delaying me having my phone by replacing every part of the phone instead. This is ridiculous. I have recently lost my job and I am unable to find a new job whilst I don’t have a phone for people to contact me on.”

Helpful Report

Posted 4 years ago

“we have samsung fridge and samsung dishwasher. Both did not work as they should, right from the day one. Now my dishwasher is not working and i tried few repair service, they all said , "we do not repair Samsung products because they do not support in supplying spare parts needed for repair" This is ridiculous situation. My dishwasher is just 5 years old and now i have no choice than to buy a new one.”

Helpful Report

Posted 4 years ago

“I have a Samsung Tab A tablet. It is only about a year and a half old and I only just started using it pretty often. However, the stupid thing won't charge anymore. I've had it on the charger ALL DAY today, and it is only at 43%. I've started using it more, primarily as a way to make my life a little greener. Apparently, that was a bad decision. But now, I have almost everything on it, but I can only use the piece of garbage for a couple hours in the day. I also have a Samsung Note 10 phone. It has so many glitches and feels so generic. Also.... garbage. I also have the Samsung Active 2 smart watch. It doesn't actually do anything that's worth anything. I haven't worn it in about 3 months, because it was really getting in the way (e.g., everything I bumped it, it would activate my phone in some weird way. I also have the ear buds - I can't remember what version. They turn on whenever they want to and don't keep a charge either. Finally, I started using a number of the Samsung apps, y'know to be consistent. Every single Samsung app I have used is TRASH! How does this generic company stay in business. Whatever you do, do NOT waste your money on Samsung. I would have put this review on their website, but when I clicked the button to start the review - surprise, surprise - I got a message that the page was down. Unbelievable! Samsung - give up!”

Helpful Report

Posted 4 years ago

“The stovetop is impossible to clean. No matter what cleaning product I use, I cannot remove grease from the surface, even after using a professional grease removal product. The surface remains streaked and spotty. Run away from this product.”

Helpful Report

Posted 4 years ago

“HI ALL SPENT OVER $4000 DOLLARS ON SAMSUNG SOUND BAR BLUE RAY PLAYER AND SMART TV AND THIS IS THE GARBAGE YOU GET 1 THE SMART TV CAN NOT HOLD THE PIN AND U HAVE TO ENTER A13 DIGIT PIN FOR IT TO LOCATE A ROUTER AND THEN WHEN IT FEEL'S LIKE IT IN SOME CASES TO TEASE U IT WILL CONNECT ON COMAND. 2 TO SWITCH CHANNEL CAN TAKE UP T 3 SECS AND TO TURN THE VOLUME UP AND DOWN 10 SECS ITS LIKE WATCHING PAINT DRY. 3 THE SOUND IS GARBAGE THE SOFTWARE IS GARBAGE ITS JUST A BIG SCREEN GOOD FOR NOTHING. 4 THE SOUND BAR FREEZES AND HAS BEEN BACK FOR REPAIR STILL THE SAME. 5 U WOULD THINK THE SOUND BAR AND TV BEING THE SAME BRAND WOULD WORK WELL TOGETHER BUT U ARE DICEAVED THESE 2 UNITS HATE EACH OTHER. 6 THE SOUND BAR WILL NOT CONNECT 2 THE TV. 7 THE REMOTES WITH ALL THOSE BUTTONS ARE NOT WORTH SPIT AS NONE OF IT WORKS. 8 SO MY ADVISE IS TO BUY SOME CHEAP GARBAGE AS U KNOW WHAT TO EXPECT AND GIVE THE SAMSUNG A MISS.”

Helpful Report

Posted 4 years ago

“In November of 2020 I purchased a samsung galaxy note 20 and when it arrived I had a issue with signal not working and the screens display fluctuating a lot so I contacted samsung the same day and notified them. I was planning on returning the device and was told someone would contact me once the return button on the order was enabled. It has now been 4 months. I spoke with 14 Samsung reps since then and no one contacted me now its too late to return and was asked to use the warranty to repair it im assuming greedy samsung wanted to keep my money. Once i took it to get repaired i was told the internal motherboard was damaged like if someone crushed the board. the out side of the phone wasnt bent or cracked so it had to have happen while it was being build. samsung refused to honor the warranty and refused to accept my return even the repair agent said it was impossible to cause that much damage on such a small part with out damaging the outer casing. So samsung offered i turn in the phone and get a new one for the low low price of $1200 with a $300 credit on a note 20. i looked online and the basic return fore a note 20 on their page through normal means is 700$ on a 1200 phone. I would highly recommend using google phones instead of samsung since especially if you are running a small business. 3 out out of the 14 samsung reps left me waiting on hold for almost an hour hands down samsung doesnt care unless you make a youtube video or tiktok video explaining what you experience with their customer service. I had to pay back 500 to return the device and get a new one via the trade in process since they refuse to fix the issue so they are getting back the device one way or another and im going to resell the device for 900”

Helpful Report

Posted 4 years ago

“We bought a fridge and stove on black Friday of 2020. With the delivery date being 1/26/21. That date came and went then they called and said would be delivered 2/18/21. Now to get a phone call that says they will not be showing up that date. Terrible 4 months for appliances is rediculus.”

Helpful Report

Posted 4 years ago

“Our washing machine started making a terrible noise and smoke was coming out. Call logged on 1/2/21. Repairer said needs replacing too many parts needed to fix it, whole drum and bearings need replacing. Machine still under warranty but Samsung refusing despite repeated requests. Still no resolution 13 days later. Don’t buy Samsung their customer service is dreadful”

Helpful Report

Posted 4 years ago

“I bought a Samsung s20fe, 3 weeks later stopped working. No data at all. I call Samsung customer care they told me to do factory reset it didn't work. I shipped the phone to texas phone came back and IT WAS NOT FIX. I took it to Samsung palo alto store and they say it was not the phone. It was my carrier. My carrier said the service was just fine. Samsung this is BS, a phone with less then 2 months old stopped working. You could fix it neither replaced it. Is that how you treat your customer?.”

Helpful Report

Posted 4 years ago

“Samsung has the worst customer service and no follow up at all. Bought my Samsung TV July 2020 and it stopped working but is still in warranty. Now I’m jumping threw hoops just to get someone to come out to repair my tv. No one called me to let me know my area was not serviceable. They offer a refund and then make me jump through more hoops after sending my receipt and serial decal number. Just ridiculous. I’ll never buy Samsung again.”

Helpful Report

Posted 4 years ago

“I am so fed up with my phone shipping to and from their Plano, TX. faclility. The employees and even techs are so useless and can never help you at all. You talk to someone different every time and they don't know a phone from a hole in the ground. I have been back and forth with them fixing my phone since Oct. 2020 & it is now mid Feb. I sent my Samsung phone to them with no visible cracks and only a Google maps gps issue, they send me a bill for $457 to replace the caase from a supposed crack I did not see and didn't ask for. It turns out, Google Maps had the problem with intermittent GPS, not my phone probably. I got back my phone "fxed" a few times then a refurb after. It still had the GPS problem becuase as I said, Google maps had the problem. Then they send me a refurb with a crack in the screen, when I never had a crack in my screen. It took a month to finally get them to tell me UPS will pay for it when clearly they sent it to me that way. So again, without my phone, I send it back, wait 5 days for them to "reveive it in", then the next night without a word, they create the label to ship it back with no warranty repair of my screen like I was told to send it in for. So the label gets created, hasn't even shipped, then they make me wait another week to get it back to send it right back again, instead of taking the phone box back to fix it before they let UPS pick it up. This place is useless. No discount for all this hassle. I've had 5 temporary phone plans and been without a phone this whole time. Way more time and money spent than repairing this old phone is worth but I couldn't afford another Note! Bottom line, I will never send in anything to Samsung again. Waste of gray hair, cortisol, years off my life, TIME *& MONEY! They might actually be a decent company if they had better Customer Service or Techs who gave 1 damn & knew what they were doing! They sure aren't there to help me, just frustrate me even more! Now instead of them just replacing the screen like I was told they were going to do, I will have to wait weeks again for them to send me a replacement I didn't ask for! If you ask for a manager, they make excuses and still do nothing! I am so FURIOUSSSSS!!!!!!! I regret the day I made that decision to send my "broken" phone there! Uneconomical & overpriced as well. They won't budge on the prices. I don't care if you know who this is, this is Lori from San Antonio!!!!!!!!”

Helpful Report

Posted 4 years ago

“Absolutely terrible tv. Can’t use any of the apps. The remote is absolutely terrible. You can’t select which app to use with the remote. The tv constantly disconnects from the internet and has some issues with reconnecting. I would not buy another Samsung”

Helpful Report

Posted 4 years ago

“I am using Samsung washing machine, The main issue is while you are drying the clothes in it, It will generate the sound again and again after 4-5 time we need to set the clothes in the dryer. If i am placing the complain for the same, They said it is your mistake you are not setting the clothes correctly in the it. I was using LG washing machine before it, There was no such issue we were facing, @higher authority, Please look into it.”

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Posted 4 years ago

“So I bought a washer JANUARY 1st of 2021!!! My motherboard went out in the unit. I have called and been yanked around for two weeks now. They don’t want to help fix it. The washer is only a month old. So I will NEVER GO BACK WITH SAMSUNG! The call center knew what was going on because I had to submit a ticket. Well they ask me why I need customer service. I tell the story each time. It’s so freaking aggravating.”

Helpful Report

Posted 4 years ago

Samsung is rated 1.2 based on 4,719 reviews