Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.26

1.3 Rating 4,627 Reviews

6 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.3

Based on 4,627 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Samsung 5 star review on 21st August 2026

I Got Help From Martinsusan10032atgmail.com When I Was Deceived By Online Scam

Samsung 5 star review on 20th September 2025

Fletcher B Warren

Samsung 1 star review on 3rd September 2025

Zaib

482

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I do not recommend buying from Samsung. I exchanged my Samsung device, the S22 Ultra for the S23 Ultra, and returned it via FedEx. They received the carton empty, as they say, and now they will force me to pay $800. I asked them to review the weight when I gave it to FedEx and the weight of the empty carton. This will prove to them that I sent the phone because I think it will be Different, but they did not do anything to solve the problem. Be careful in dealing with them”

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Posted 2 years ago

“Call samsung two weeks ago to cancel my warranty on the phone I traded in . After two weeks of not hearing anything I call again and again over one hour on phone and seven people later. I final got some one to help me I think again I will here from samsung in 48 hours.”

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Posted 2 years ago

“Promo bogus Bogus promo of the Samsung S23 cell phone. I'm trying to purchase the Samsung 23s ultra more than a week without success. "No availability" So what's the promo worth for? Nothing”

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Posted 2 years ago

“Have new POS galaxy tab S9 FE. Doesn't support HDMI , no jack to plug into car radio to listen to downloads, (guess I have to buy new tv/car radio?). Only case I can find does not cover corners/sides. Means I have to be careful using it in my oilfield duties. Why do you have to make menus different every item? Leave them alone Only ever had android/Samsung seriously doubt I buy again”

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Posted 2 years ago

“1 star is only because I can give you minus 5 stars. I'm going through an issue with an S Pen Pro. I received a package today that was empty, but the label on the package indicates that it was a regular S Pen. This issue has been going on since October 23, and I was promised a pen pro within 20 days. Today is December 2nd, and you still haven't resolved the issue. I got hung up by many Samsung representatives and lied through the whole process. Now the last representative hung up bluntly, and after I called again, the new representative can supposedly hear me. You guys stink.”

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Posted 2 years ago

“Pointless to wrote review. U can see by the many low reviews how much Samsung cares and that customer support doesn't exist. Just wanted to switch my account to delete my old phone number...it's a problem that has persisted for YEARS and still can't be resolved. Imagine this: u are having trouble logging in, but when u try to get customer support, u can't use it until u log in. See the issue here?”

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Posted 2 years ago

“Bought a 1400 refrigerator it stopped worked 16 months after owning it- the repair is 400$ Samsung says the limited warranty on cooling equipment doesn’t cover fans sensors or anything… really. They referred me to a local repair service, and then they canceled the service. Then they tell me the ticket was escalated to a service rep. They then denied the warranty- and I was left literally at point zero. No repair. No warranty… no one having any idea what was going on. It was the worst experience ever. I would not recommend this brand EVER”

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Posted 2 years ago

“I wanted to return my TV for a refund and order a new TV. I contacted customer support and they confirmed me that the collection of my first TV and the delivery of the new TV would happen on the same day on 29th of November. During the checkout process, it was mentioned next-day delivery and was not written anything about delays. So on the 29th of November, they came, they collected my first TV nad they didn't deliver my new TV. When I contacted customer service again, I was informed that the delay was due to the weight of the TV, allegedly 135 kilos, and that I would now have to wait until the 25th of December to receive it. This is absurd, as a TV cannot possibly weigh 135 kilos (shouldn't weigh more than 20 kilos); I ordered a TV, not a car! When I said that it is not possible for a TV to have 135 kilos weight the agent pretended that I was not responding and ended the conversation. So now I have to be without a TV for at least a month and made fun from the customer service. My advice? DON'T EVEN THINK OF BUYING FROM SAMSUNG! Even if you want to buy a Samsung TV buy it from a trustworthy and reliable retailer like Amazon and avoid Samsung shop!”

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Posted 2 years ago

“We have had over 9 Samsungs in the last 8-10 years. We purchased a 75” NEO-QLED less than a year ago. The sound system is not working. We have worked with their online and telephone support techs for over a month now. Nothing worked. They said they weee sending a repair crew from a local store. We told them we wired out if the state u to December 4. Of course they schedule it for November. Once we finally are able to reach scheduling they reschedule to Friday December 4. Friday is December 1. Once again we try to reach them. The service shop does not ever answer the phone nor do they return calls. Samsung said this is the only service center. We have a non working television and it’s under warranty. The BBB had filed numerous complaints against Cone appliance their rating is F. We will Never deal with Samsung again. The issues is still not resolved.”

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Posted 2 years ago

“Very poor after sales service in Jalgaon, Maharashtra. Engineers appointed by Samsung are not able to repair Microwave. Company should appoint technical persons and should start giving after sales service in Jalgaon. ------ Prem Lahori 8956111160”

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Posted 2 years ago

“Terrible terrible. I returned a device two weeks ago to Best Buy for over 1200 dollars still not refunded since they can't confirm that Best Buy has processed the return. On top of that, they charged me an additional 650 dollars for a trade in that they are not entitled too since I returned the original device two weeks ago. No resolution, no accountability and still no money”

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Posted 2 years ago

“I have had two Samsung refrigerators go bad within 5 days of each other. I have been calling Samsung weekly for almost 3 months without any resolution. Each call is as though I have never called before. If you decide to buy a Samsung product, you will get what you deserve, if you already own one…… good luck getting any resolution or service! Samsung ticket# 4173793473 has been open since September. Absolutely the worst company/ customer service I have ever experienced for such a costly appliance.”

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Posted 2 years ago

“Worst phone ever!!!!!!! Do not buy. I was talked into it by paid metro employees even when I asked for another phone. Worst mistake. Save your money.”

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Posted 2 years ago

“DO NOT BUY FROM SAMSUNG UK.”

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Posted 2 years ago

“Was on hold for over a hour. Never helped just hung up on. Was under manufacture warranty but told I couldn't get my phone fixed or replaced after taking it to a Samsung store that was a manufacturing problem that I needed a new phone. I called in like advised an was hung up on by rep hazel i.d 2296438678.”

Samsung 1 star review on 25th November 2023

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Posted 2 years ago

“I have wasted 60 minutes trying to get simple information on service. My Galaxy Tab 8a was bought 19 months ago. It is dead. I tried "service " on the web site. None of the links to find a service center worked. The "live chat "was unresponsive. I called "service" twice. The first time there was so much echo on the line that communication was impossible. The second time the agent texted me a link that did not work. She was hard to understand but tried to be helpful. She did text me information on the repair center. A tablet should last more that 19 months of careful usage.”

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Posted 2 years ago

“We have bought fridge a year ago, we have made 2 years service contract,but now after 1 year we are facing noise issue very much, complaint also been registered 10days before but no proper response & also they asking charges for service. Very Worst Service, no proper response, very irritative!!! Its useless for contacting Service for any Samsung Product”

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Posted 2 years ago

“Useless customer care. It’s like a punishment for choosing their product. No channel of communication is good: WhatsApp chat is simply useless. They aren’t able send a OTP . No one picks up the customer care phone if you call for the second time . Everyday I would receive a message in WhatsApp stating “we have received a request for cancellation of your service request “. This is the only communication I get from them. Simply annoying!”

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Posted 2 years ago

“Ordered a monitor through their website, they did not give me a date that it would be delivered so I was unable to be there. They did not email or attempt to contact me when it wasn't able to be dropped off to me. I waited for 2 weeks before contacting support to where I had to reexplain the situation numerous times and they said they'd reschedule a delivery and reach out with a date. It's been 2 days and I have not got any update or email on the matter. I would recommend going through bestbuy or any other 3rd party site for their products since they do not value their customers nor delivery.”

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Posted 2 years ago

“Case id 4382756108, the issue was occurred when the Samsung engineer(which they are not) repaired the fridge and it stopped working after three months. Know they are asking me to pay the charges for gas. Stating that it is only have three month warranty 1) My only concern is that if the fault occurred due to improper installation by the last engineer why i have to pay. 2) Even you got something repair from the local vendor they assure you that product will work more than that and if something happened they will repair. 3) What is difference in Samsung engineer(as they called themselves otherwise they are trainee which learn on customer products) and local engineer(they are more qualified”

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Posted 2 years ago

Samsung is rated 1.3 based on 4,627 reviews