Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.26

1.3 Rating 4,626 Reviews

6 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.3

Based on 4,626 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Samsung 5 star review on 21st August 2026

I Got Help From Martinsusan10032atgmail.com When I Was Deceived By Online Scam

Samsung 5 star review on 20th September 2025

Fletcher B Warren

Samsung 1 star review on 3rd September 2025

Zaib

482

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Text Samsung to repair my 1 year and a half dishwasher overflowing most of the time a computer is answering and when you talk with an actual human they are useless directing you to TV unlimited inc company that does not answer their phone nor call you to fix the problem Samsung keep connecting me to different human being who each time seems to repeat the same sentence over and over this is the last time I will ever have a Samsung device in my home”

Helpful Report

Posted 2 years ago

“Absolutely the worst customer service I've ever engaged with. Do yourself a favor and avoid purchasing anything from Samsung. I so much regret it.”

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Posted 2 years ago

“Not worth to buy from Samsung. I ordered a Tablet with thier help wasted 2 to 3 hours to make sure I'm getting the right one. But when I received it I couldn't activat it. And no help from whats so ever”

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Posted 2 years ago

“BOOKED CUSTOMER SERVICE ON 3 DAYS BEFORE ON ONLINE BUT NO ONE CAME TO HOME FOR ANY SERVICES”

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Posted 2 years ago

“Don't buy Samsung products they treat you like a number and there people are trained to just keep saying the same things. I bought a 2000 dollar refrigerator that lasted a week. So I call Samsung for a refund after finding out they are rated at the bottom for reliability I didn’t want an exchange. So I jumped though all these hoops. I wonder how they would feel if I bought in the same manner. I had to buy another refrigerator because their proses is so slow it’s been over a month now apparently this doesn’t matter to them. And they say to hang on to your old one that stinks to high heaven because everything rotted in it. So after a month they say they are going to reimburse and the kicker is they aren’t getting the refrigerator ether. Never again they have policies they say another way of saying you’re a number to us . well I do to it’s called not buying your junk. I haven’t decided what I’m doing with the refrigerator I’m looking for where some of the boards of directors live I don’t care if it’s thousands I’m going to dropping it at their place”

Helpful Report

Posted 2 years ago

“I bought a Samsung S23 ultra in the black Friday sale from the Samsung online store. It had £250 off the regular price. It was due to arrive 2 weeks later but the day before it was due, I had an email confirming my cancellation and refund. When I contacted them, the said that they had cancelled the order due to a system error and I would need to reorder however, they wouldn't be able to give me the black Friday discount as It was no longer black Friday. I have contacted them about this serveral times but they will not change their mind. Absolutely revolting behaviour. I will never buy another Samsung product”

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Posted 2 years ago

“The tv Aue60 55 inch which I bought is just 2.5 years old age the display isn't working. I am being told that I need to change the display which is another 16 thousand. Pathetic product and service. I would never recommend anyone to buy samsung products”

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Posted 2 years ago

“I have brought a S23 phone.The camera gallery has a folder Recents which just picks up all photos and puts them in one folder all jumbled up.All my photos are in diff albums.When i delete from recent folder the photos get deleted from other folder also.Un necessarily the folder is using up space My advice if you need to preserve space DONT BUY S23.Ihave been a SAMSUNGfan for a long time but i guess I will have to move on to other brands which actually come up with useful updates”

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Posted 2 years ago

“Absolutely the worst customer service. Been given the run around about having to repair this garbage s22 ultra that I received from my warranty claim. The staff are not KnowledgeBase about their product and have horrible attitudes. I've been a loyal client since the note 2 and have literally purchases samsung almost my whole life. Will be looking at other options as I rather be treated properly for spending money on such an expensive device and getting the proper treatment I deserve. Their devices have been nothing but trouble. Having major issues with dropped calls and people that can't hear me on the other End.”

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Posted 2 years ago

“the worst customer service you could have if you purchase any of there products.”

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Posted 2 years ago

“Literally the worst customer service I have had from any company. I had a Galaxy Flip and the hinge failed within 9 months but Samsung just made excuses not to cover it and dragged it out for MONTHS where they would just "forget" to contact me. In the end I just gave up and bought a new phone. Would never buy a samsung product again based solely on the service. Everything is fine til something goes wrong”

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Posted 2 years ago

“They offer manufacturer warranty and they don't follow threw with it. I paid 1200 for my flip 4 and my screen in a few months is splitting apart. My husband has the same phone and we will be junkies these phone at income tax time and never ever by a samsung product again.”

Samsung 1 star review on 9th December 2023

Helpful Report

Posted 2 years ago

“I received a damaged Samsung product. After contacting Order Services (through Samsung's website) and providing a photo (upon request) of the damaged product, I was told that I would receive a $150.00 discount and an email that confirmed this agreement. The next I received an email from Samsung stating that "Unfortunately, we are not able to process your request for the refund for the damage..." So that others are duly warned of Samsung's dishonest customer service practices, I intend to share my experience with everyone I know, plus every online review opportunity I can find for this company.”

Helpful Report

Posted 2 years ago

“If I can give Sansone a zero, I would’ve gave them a zero. They have been the worst delivery dates and times they can hold to their promises. Their customer service is even worse. they definitely are reading from a script and they are not able to help out the customer at all even when asking for a supervisor they say they emailed the supervisor and they will get back to you shortly and then you never hear from them again. They are unable to help out customers. This will definitely impact, my future purchases with Samsung. Very disappointing.”

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Posted 2 years ago

“The damage on my tablet was minimal & Samsung is garbage for not covering it due to scratches from the charging cable! And so is Samsung Care for having to pay for a $99 deductible after paying $49 for insurance. The last Samsung product we'll purchase - if we can help it.”

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Posted 2 years ago

“Extremely worst customer service. They are treating customers like beggars. Their only motive is getting money by selling the product after that these executives will treat like we are beggars. No politeness no humbleness they don't even try to solve customers problem.”

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Posted 2 years ago

“It's a pity you even get one star. Absolutely appalling customer service. We paid to have our television installed. They could not do it, admitted they could not do it and would not refund the installation charge. DO NOT PAY FOR THE INSTALLATION SERVICE. Be warned. Terrible terrible after service.”

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Posted 2 years ago

“I bought samsung top load 11 kg , within 2 years something went wrong . I like to say about samsungs custmer support. It's really worst , nearly one month I m waiting but of no use . My advice is not to buy samsung products specially wash machine . Since many years I was using ifb really they had given good service. This time I made a mistake after changing brand.”

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Posted 2 years ago

“Disaster completely distressed to the stage when I have to to the theraphy !! I’m waiting for my hover replaicment 2,5 month Ignored on every stage of the process lack of communication and professional way to deal with disabled people . Empty promises you have to chase them to get hover you paid for . 2,5 month and hover not with me still and no any information when I will get it!???????? Unbelievable !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!”

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Posted 2 years ago

“I do not recommend buying from Samsung. I exchanged my Samsung device, the S22 Ultra for the S23 Ultra, and returned it via FedEx. They received the carton empty, as they say, and now they will force me to pay $800. I asked them to review the weight when I gave it to FedEx and the weight of the empty carton. This will prove to them that I sent the phone because I think it will be Different, but they did not do anything to solve the problem. Be careful in dealing with them”

Helpful Report

Posted 2 years ago

Samsung is rated 1.3 based on 4,626 reviews