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Samsung Reviews

1.2 Rating 4,744 Reviews
5 %
of reviewers recommend Samsung
1.2
Based on 4,744 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 31%
Accurate And Undamaged Orders
Greater than 54%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.2 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Samsung Reviews
Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Samsung 5 star review on 6th December 2025
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Samsung 1 star review on 8th October 2025
Mukhtar Attarwala
Samsung 1 star review on 20th September 2025
I Got Help From Martinsusan10032atgmail.com When I Was Deceived By Online Scam
Samsung 5 star review on 20th September 2025
Fletcher B Warren
Samsung 1 star review on 3rd September 2025
Zaib
Samsung 1 star review on 26th July 2025
Anonymous
Samsung 1 star review on 12th June 2025
William
480
Anonymous
Anonymous  // 01/01/2019
Had to send my phone for repair, they lost it in transit they have left me 42 days without a phone while they pretend to investigate, when i ask them they just say waiting for UPS to reply they could not care less about there customers NEVER BUY A SAMSUNG
Helpful Report
Posted 9 years ago
New Galaxy 7 advertised as "waterproof" or water resistant whatsoever is just bullish. Just bought is and it got liquid damaged. Their customer services is not well trained and are giving you wrong information - after various attempts I managed to get in touch with them they advised to go to the nearest Samsung support where nobody was able to offer any advice/assistance at all so I had to contact Samsung Support again and they arranged for an UPS courier to come and collect my parcel. The UPS driver arrived at a different date and time scheduled, and once the engineers have completed their examination I have been told that the liquid damage was considered too severe for them to proceed. So £600 spent in a phone that hasn't the advertised features and that I have to threw it in the bin. Shame on you Samsung. I am of course moving to your competitors. Apple is a different planet!!!
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Posted 9 years ago
I put a claim for gear fit 2,everything was fine till the product was couriored to me.I was emailed with the delivery date.I waited the whole day for the delivery but no delivery.I contacted samsung courior company couriors who told me had been but there was nobody home which was a patient lie because I was at home and contacting samsung I was told they could not do anything about.This is a party situation but it just show how unreliable a company like samsung is.
Helpful Report
Posted 9 years ago
A dreadful experience with a faulty Galaxy S6, returned from their sub-contracted repair service operation, A-Novo of Norwich, with a heavily scratched screen the screen having previously been perfect. This came just after I left a one star review for their lack of fixing a phone under warranty, their failure to answer the phone after thirty minutes of music, or their capacity to respond to emails. Worse was Samsung's own customer service telephone 'support,' which consists of Ali G-style 'rude boys' whose interest in helping the customer is 'I is sorry, but I ain't able to help you'. My experience with this now-failed £450 still-in-warranty (although clearly of no value) phone has persuaded my family to skip Samsung high-end phones due to this experience. The so-called escalations person on their telephone Customer Service told me to call samsung,co.uk to complain. When I called Samsung UK the switchboard person told me they 'don't have customer services,' beyond the 'rude boys' I dealt with. After the exploding Note phones, I guess losing thousands of pounds of future business from loyal customers is unimportant to Samsung UK. At least I've learnt.
Helpful Report
Posted 9 years ago
I have bought a Samsung 70 inch tv from curry. because of the building work going on in my house I did not open the box .but when I opened it after 2 months of buying , I found the back panel of tv was opened from one corner. complained to Samsung about this . they sent an engineer .to my surprise he try to fix it with 2 sided sticky tape which did not work. I reported this to Samsung they apologized for this and took my tv to service center for repair which I am still waiting for 1week. never buy Samsung the worst customer service .And new products from factory come faulty.
Helpful Report
Posted 9 years ago
Fridge freezer did not work rang help line no joy had to go back to currys , customer sevice at currys great , yours need i say more got a bosch instead .
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Posted 9 years ago
New s7 Edge lasted 2 weeks and the screen died, the replacement lasted a few months and wouldn't stop freezing and needed repair, I was so fed up with it I sold and got a decent phone that actually works!!!
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Posted 9 years ago
Bought a Samsung TV and noticed it had a manufacturing fault the seam where the front of the TV joined the back at the top left corner wasn't sealed properly and padding was showing. Samsung gave me a reference number to contact the service centre for them to pick it up. ... brilliant yes but my problems just started from here. Got it back faulty! phoned Samsung said to phone Service Centre which I did they wouldn't continue call as had no new service order number and to contact Samsung again so phoned Samsung back they evenually said they would look at photos which I sent by email immediately and they got back to me 4 days later to say it was physical damage which I can't see anywhere, altho plastic still on TV. I blame delivery company as i wasn't in for delivery they took it back to depot for 4 days and re-delivered. Anyway they said to phone service centre which I did and service centre said i was outside of the 48 hour complaints time. I tried to explain i had contacted both them and Samsung day of delivery and they couldn't deal with my call as no service number. Numerous calls and being put on hold later by Samsung who won't take any responsibility for this who just say there is no time limit with servic centre. I tried to explain to service centre Samsung wouldn't give me a order number til they checked the photos which takes 4 to 5 days and long past their 48 hour window how does that work? Phoned Samsung today again as they didn't phone me put on hold said they'd phone me back still waiting. Terrible customer service have spent so long speaking to people who don't give a damn will never ever buy Samsung again.
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Posted 9 years ago
Our friends and us both bought evobubble washing machines each just over two years ago. Both have broken down a month or so after the two year warranty. Both reasons for the break downs are different! Ours won't spin and theirs had the motor go. Very poor considering the washing machines cost over £600!
Helpful Report
Posted 9 years ago
Bought Samsung TV and packet of screws missing to put TV on stand. Took 3 weeks to get the screws. Had to take a day off work to take delivery of the screws as they wanted a signature and they delivered screws to the wrong address. Complained and they just not interested stating "they don't recompense customers" and offered £20 Amazon voucher. I won't be buying an Samsung product again. Be warned!
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Posted 9 years ago
Never come across such cavalier attitude towards customers. Too busy playing on their phones to bother with customers or chatting to friends. Had to ask for help twice. Also asked if it used marshmallow or noughat was told that they ran on nougat. When I bought one the girl was busy shouting out the back she had a customer. She got the colour wrong so had to take it back later in the evening, not impressed with the service I received!
Helpful Report
Posted 9 years ago
I've had a washing machine faulty for over 3 weeks. It took 2 weeks for me to convince them to send me an engineer out who believed he had fixed it only for it to fail again 3 days later. The worst part of this whole experience is a call centre somewhere at the other side of the world manned by people who speak shockingly terrible English and can't understand a word of what I say to them. I will not recommend another Samsung product to a single person after this experience.
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Posted 9 years ago
We bought an expensive Samsung eco-bubble washing machine with the hope it would give us the 5 year warranty it was sold under. This has not turned out to be the case and the warranty is not wriggle proof and Samsung have wriggled out. This will be the last time I spend anything on Samsung products. BE WARNED AND DONT BUY SAMSUNG
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Posted 9 years ago
After my Samsung Galaxy s7 edge nearly catching fire next to my daughters moses basket when on charge and the charger melting inside the charging port, I contacted Samsung for it to be fixed under warrenty. I had problems from day 1! I was waiting in for days as couriers being a no show as Samsung had given them tge incorrect address! Finally it got collected 4 days later. I was told it was covered under warrenty and that I would receive my phone back within 7-10 working days. 3 weeks later, after many phone calls... I had an email to say that it wasn't covered under warrenty ad they detected moisture in my charging cable and that I would be given a quote within 24-48 hours to how much it was going to cost me to fix it! For starters I know full well my phone or charger has NEVER been wet or even near water! 4 working days later (6 days in total) and again, MANY phone calls to Samsung, being passed from one dept to another I had a quote of £166 plus VAT! I have been messed around from day one, from being told it would be resolved within 7-10 days, I've now been without a phone for nearly a month and have had no phone to take photographs of my new born baby. I've had no official apology or offer of compensation off Samsung just "there's nothing we can do" as a reply to all of my complaints! I am appalled at how they have dealt with my case and I am disgusted that they haven't taken the fact that their product could of led to fatalities serious enough!!
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Posted 9 years ago
Regarding my Samsung galaxy note 7 refund, am chasing Samsung since October 2016 , despite more then 70 phone calls n emails still no sign of any refund or money. Samsung don't care about customers safety n care,Samsung representative laying n giving false excuses n empty promises. U can't trust Samsung, even last time they e-mail with confirmation that am going to receive my refund in two to three working days bt now even that also not materialize. Pls think 100 times before buying any Samsung products. Samsung customer service n complaint department not even exist. No help from anyone.
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Posted 9 years ago
Never buy from Samsung.com again. It has been 1 months since I ordered my products online and still have not received them. I call to ask and they tell me that its on backorder and that I should wait! After I hang up I get an email that the product is on backorder. Lack of communication, not until I called them, then they immediately send me a status email. 2 months later I still don't have my product, call to get my money back, but I can't because I used a $50 promo code that I redeemed using My points from SamsungPay. They are only allowed to return the difference that was charger on my creditcard. I was placed on hold for an hour to see if they could some how help me, called back, transferred around from department to department and I never once raise my voice or anything that would show my frustration and they placed me on hold again. Five minutes later they just hung up. NO support from them every time I call. Just transfers and then they hang up. Worst customer service. This happens every time I call for support on any of my product that I own they are very bad with customer service.
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Posted 9 years ago
Tv has light bleed samsung customer services is just shockingly bad bad bad and they will not send engineer and i am or was a loyal customer not anymore they dont return calls and there uk office is just as unhelpful will slowly start changing all my tech to sony or panisonic you have been warned
Helpful Report
Posted 9 years ago
I called them to get a engineer to come repair my washing maching waited ages on ohone then eventually got through to a foreigner who mumbled somthing needless to say he cut me off
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Posted 9 years ago
Sent my phone off to Samsung repair centre to get the screen replaced as was cracked, cost £206 and apparantly, somehow, the creators of Samsung galaxy s7 don't keep the LCD screens in stock, so once you've paid you have to wait 1 for it to be delivered to them which can take up to a week, and then for them to fix it. How can Samsung not keep Samsung screens in stock, bloody stupid. Ridiculously expensive and a ridiculous amount of time to wait.
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Posted 9 years ago
The worst online retailer i have used, they had some silly delivery policy so asked for it to be sent back and i get refunded. This was 2 weeks ago and apparently even though i never received they have somehow lost an item and i have not been refunded, so they have stolen my money.
Helpful Report
Posted 9 years ago
Samsung is rated 1.2 based on 4,744 reviews