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Samsung Reviews

1.3 Rating 4,782 Reviews
6 %
of reviewers recommend Samsung
1.3
Based on 4,782 reviews
Shipping & Delivery
Delivery Methods
Courier
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Read Samsung Reviews
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Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Samsung 5 star review on 19th June 2026
Anonymous
Samsung 5 star review on 6th December 2025
Riley Cooper
Samsung 1 star review on 8th October 2025
Mukhtar Attarwala
Samsung 1 star review on 20th September 2025
I Got Help From Martinsusan10032atgmail.com When I Was Deceived By Online Scam
Samsung 5 star review on 20th September 2025
Fletcher B Warren
Samsung 1 star review on 3rd September 2025
Zaib
Samsung 1 star review on 26th July 2025
Anonymous
481
Anonymous
Anonymous  // 01/01/2019
Good shipping. Free preorder gifts.
Helpful Report
Posted 9 years ago
Took my phone in for repair in Samsung hanley support centre, told next day repair for them to say I'll receive a text when it's done so there was no text so I went into the store itself for them to tell me that the part hasent been ordered yet, and will be the next day, horrible service with no communication!!!
Helpful Report
Posted 9 years ago
I purchased Galaxy Tab E last November began having problems turning it on then the screen went totally black, rang them and they suggested a few things that did not work so arranged fir UPS to collect last Friday however after taking day off work they did not turn up. Rang Samsung next day and was told UPS had a back log hence no collection rearranged for tomorrow Monday now I am told they don't know when collection will be so I'm expected to have more days off just waiting for courier terrible attitude to take. Very disappointed with Samsung they should take a leaf out of Apples book who truly care about their customers.
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Posted 9 years ago
The worst company to deal with. I spent $3500 for fridge, two years later needs parts that company discontinued...... they said I can buy new one..... the absolute worst refrigerator on on market!!!!!!!! Spent hours on the phone talking " zombies"
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Posted 9 years ago
Worse customer service EVER. I have purchased a S7 Edge with the Fitbit2 promotion and NEVER received my item. Your pro.otions team has shocking customer service and I have literally been lied many times now. About to take legal action. Thank you Samsung. A once loyal customer now isn't.
Helpful Report
Posted 9 years ago
I bought my s7 edge a 7 months ago and in five months already has issue... bad service in romford Samsung center. They left the dust inside the canera. Now phone some issue . Some times battery defies quick. Getting very hit. And some time back camera getting hot. I sent complaint letter to Samsung in Sheffield.and there answer did not help and they do not want help. They ur phone under warranty as a crab. Do not buy Samsung phones. Do not buy new phones.. They need improve there service if they want sell expensive pho e. Do not buy Samsung. U will regrate in future.
Helpful Report
Posted 9 years ago
Awful Customer service. I pre-reordered Galaxy s8+ directlu from Samsung n the 12th and they rejected my payment on the 19th not telling me anything. Handset was to be delivered 20-21st and I only found out they have done that on the day. They did not let me know and it took them 6 days to sort out. CS is almost non-existing never replied to email. Secondly my s5 burnt while charging it was all melted I mentioned that to them and they said to send the handset to them as they treat these kind of issues very serious. Few days later they sent me a message that the phone has been water damaged and it will be returned to me. REALLY?
Helpful Report
Posted 9 years ago
one of the best companys ive delt with after a problem with my new phone they replaced it withing hours of calling them no questions asked and called me up to chech if everything is ok with my new phone
Helpful Report
Posted 9 years ago
Wembley service center said my Galaxy s-tab battery charging problem was a faulty motherboard just by pluging in a charger & without any examination whatsoever. I subsequently discovered the charger was faulty although it still charges any phone perfectly. These so called experts wanted over £150.
Helpful Report
Posted 9 years ago
Dreadful company. Phone (Galaxy S7 Edge) developed a diagonal crack across screen after overheating and they wouldn't repair under Warranty. They want £202 to repair a phone that developed a fault. Guess they presume any cracked screens result from user dropping. Now selling my Gear S2 watch and Gear VR headset and will never purchase another Samsung product again. Have informed family,friends and colleagues and they too won't be purchasing from Samsung. Theyv'e lost some S8 purchasers here.
Helpful Report
Posted 9 years ago
Samsung ecobubble washing machine caught fire and their customer care, which they say is very important to them, was awful! The machine was 3 years old and thankfully we were at home when the smoke first started. The machine had a 5 year warranty which Samsung denied because the machine wasn't registered with them, even though this was necessary to receive the cashback which was completed within a week of the machine being delivered with the serial number. Regardless, of the serious nature of the failure, they initially showed no interest whatsoever, "call an engineer at your expense" was the response! In shock at the total lack of support, I requested escalation and some time later the penny dropped that this was serious safety risk! To cut a long story short: - Without a washing machine for 3 weeks - after jumping through lots of hoops, they replaced the machine - Refused a different model even after expressing worries about the same fault occurring again - Take it or leave offer; £50 or like for like machine :( - Made to sign a disclaimer or wouldn't receive replacement Having being an advocate of Samsung for years with everything electrical bought in the last 5 years being Samsung when available, my experience has complete put me off! Great products, when they don't catch fire, but Customer Service diabolical. Does anyone want to buy a 3 week old washing machine?
Helpful Report
Posted 9 years ago
Sent off phone for repair. Came back winthin 5 days. They called double checking why it needed repairing. Although they couldn't find the problem, there seems to be no further issues possibly because they took a quality check and the latest update. Staff were very helpful and UPS collection was very efficient.
Helpful Report
Posted 9 years ago
My husband and i went to the Liverpool one store and was served by Peter B. Peter not only knew his stuff he was so also friendly and helpful. I think people are quick to report bad service, but not good service. Peter is a credit to this store.
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Posted 9 years ago
I had an S5 before which is nearing the end of the warranty period, then my lcd started fluctuating.I rang Samsung support and was book for check up and service at my local Samsung serv. center here in Warrington. They inspected the phone and within 30 to 40 mins, it cameback with a new LCD... One happy customer and because of that experience, Samsung has an edge every time I'm due for Mobile upgrades.
Helpful Report
Posted 9 years ago
I was having some technical difficulties with my phone. I took my phone to the Samsung store in Liverpool 1 I was supported by Keith who dislayed excellent customer service skills; nothing was too much trouble for him. Keith is an asset to Samsung Thankyou Keith
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Posted 9 years ago
Very poor customer service, they are ill-informed about new products they just keep passing you off to someone else who knows even less
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Posted 9 years ago
I love Samsung Products but be careful ordering mobile phones from Samsung as they use a poor delivery service called UK Mail, which could not even find my address.
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Posted 9 years ago
Came to the store on Oxford St. In London. Was helped by Helal. Was most helpful. Patient and knowledgeable
Helpful Report
Posted 9 years ago
Went to Samsung Experience Store Chapelfield yesterday and spoke with Sam the Manager. THIS IS WHERE WE BROUGHT THE PHONE FROM. Sam, was delighted to inform us that its not his or the stores problem as the store is no longer part of Carphone Warehouse. We stated FACT AFTER FACT of the poor service we had to endure from both the store and his staff and was met with BELLIGERENCE SHRUGS OF THE SHOULDERS A COULDN'T CARELESS LESS ATTITUDE AND EXCUSE AFTER EXCUSE. FOR EXAMPLE: why did the engineer we reported not then put any notes on the job sheet for the correct repairs to be carried out - SAM ANSWER "Ah well Gary is only a level 1 engineer. Question 2. Why was the repair not carried out then - Ah well at that time we did not have a proper repair center/a fully equipped repair center so repairs could not be completely carried out. Question 3 So why did the phone returned back to us in a worse state then when it went in for repair - Well this can sometimes happen. Your Assistant Manager Ben said it would be better for us to go through Anova your Service Centre - why did he not say or anyone else say before hand to take it to Carephone Warehouse as you are doing now. I then proceeded to show him copies of other customer's reviews that I had printed off from this site only for them to be chucked back at me across the table & a "WHAT AM I EXPECTED TO DO WITH THEM" Act - Learn - and respond in the correct and professional manner would be a good start. It doesn't matter who you speak to with regard to Samsung 95% will come back with the same answer which is AVOID AT ALL COST. I have tried to lodge a complaint with Samsung and again this is not something you can do with them. HOWEVER, for all you out there PLEASE PHONE THE FOLLOWING NUMBER 03454 040506 TO FIND OUT YOUR CONSUMER RIGHTS as like me you might be pleasantly surprised.
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Posted 9 years ago
Manchester store was 10/10 excellent service online support and sent it to their site in Essex 1/10
Helpful Report
Posted 9 years ago
Samsung is rated 1.3 based on 4,782 reviews