Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.26

1.3 Rating 4,614 Reviews

6 %

of reviewers recommend Samsung

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Questions

Metrics

1.3

Based on 4,614 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week

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Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Samsung 1 star review on 3rd September 2025

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Anonymous

Anonymous // 01/01/2019

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“My 4K smart tv developed a problem after 10 months. So far I've spoken to 2 American reps who couldn't understand me, emailed them twice, messaged them on Facebook, spoken to an English rep, supplied evidentential photographs of the issue twice, and have been waiting for a call back to finally arrange for an engineer to visit me for nearly a week. The whole process has nearly taken about a month now, to be honest I'm fighting a losing battle here. Samsung have the WORST customer service I've ever experienced, and will never ever be buying anything from them again!”

Helpful Report

Posted 10 years ago

“I have had a ticket to replace my phone on file for over a month. I was told my replacement had shipped next day by someone named 'Erica' about 4 weeks ago. She assured me it had been sent. Never got anything. Then I was told I would be getting it soon. Then I was told no information updates were available for the ticket. Every agent told me.. we will let you know when more information is available. I never heard any information back from anyone on any status changes of the ticket... In the past 2 years, I have purchased 8 Samsung phones. I won't be purchasing a 9th..... .. and I will be sure to let anyone I can tell know of my experiences with Samsung.”

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Posted 10 years ago

“This is about Samsung.co.uk. Made an order online, they cancelled it because they don't deliver to the address and never updated the order. I was waiting 8 days for it to arrive when it didn't I checked and nothing there. When I inquired about the order it was only then I was given an explanation. I won't have what I need for my end of college year exhibition due to the incredible lack of customer service from Samsung UK. Stay away from it, buy Apple!”

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Posted 10 years ago

“I brought a Samsung eco bubble washing machine as it came with 5years parts and labour. When I brought it there was no mention of registering within 90 days, even when I called them out shortly after buying it as a problem occurred was it said I hadn't registered. So be careful as their customer service is appalling, as is their marketing department. Such a large company offering this 5 year service but you are not told of the conditions attached. Have spent the whole week phoning, emailing documents, only to be told that they won't do anything. Dreadful company. Only interested in their profits. Samsung is without doubt the worst company I have had dealings with.”

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Posted 10 years ago

“Bought my Samsung ecobubble washing machine on 3rd May2016, delivered 4th May 2016, used 3 times and it broke, the door jammed so I rang the call center to be answer by a far eastern lady who spoke very little English, explained what happened, followed the user manual for trouble shooting still to no avail, she was very less than helpful, so I decided to go into the shop, I purchased the machine online, the shop staff were so very helpful, they actually made the call for me as I was incredibly cross, but yet again the call Venter staff couldn't understand why I didn't have serial number, it's behind the door and door jammed, have I tried to move it, well I was laughing a 8 kg washer full of wet things wouldn't be easy for a man to move never mind a lady on own, so after an hour of speaking with several people an appointment was set up for today 10th May 2016, but they would ring me 4 hours before to tell me time, so at 3 pm I went down to said shop, explained the door opened yesterday 4 days after I first rang Samsung up explained no call from engineer, straight away they swapped my machine, I've gone back to LG, Samsung your call center staff are shocking, repeating questions 6 times, not understanding what we were saying to them, fear not I've already put off two potential washing machine buyers off your product, as a company you should be ashamed of this behaviour, I will never buy your brand again, oh I've got the operators I'd number and a full complaint will be send to the customer services, shocking,terrible service”

Helpful Report

Posted 10 years ago

“I called Samsung support as I was having some problems with my phone. They arranged a courier to collect my phone. The next day I rang Samsung to ask what time my phone will be collected, they told me to ring ups with and ask them so I did. Ups informed me that Samsung should know the time as they arrange the pickup. So I did, I told the employee what's happened he apologised, he then told me that he couldn't find my details on the database this meant Samsung weren't expecting my phone and that apparently ups won't be collecting my phone today. Where as ups told me that they are going to collect my phone but didn't have a exact time. Shocking right. The Samsung employee told me not to give my phone to the courier. This really was the worst customer experience I've experienced. What made it worst he said I wouldn't get my phone on time before my flight, he told me that the previous people who dealt with me gave me misleading information, he advised me to call up oxford street Samsung as they have a express repair service instore. So I tried calling them multiple times not once did they answer their calls despite me holding the lines for over 30 mins. I would not recommend Samsung to anyone, the after sales is quite frankly ridiculous. This is why I have switched to Apple.”

Helpful Report

Posted 10 years ago

“My phone stopped charging.. Took it to the Samsung store in Leicester which had only 2 members of staff working, the guy plugs it in to charge when i've told him what will happen, anyway he carries on cleaning stuff while he tells me to sit around for 5 mins, then he checks it and its basically doing what i said it would. Then he tries the wireless charger which works fine, and that is the only decent thing i received from samsung...that the dude at the store managed to rule out a battery issue,, and it is a charging port issue. I'm flying out in 7 days and need this fixed. He's said to go to Oxford st London, (i live in leicester) as they do same day fixes. I call the Samsung store in london only to end up talking to a carphone warehouse guy in Lancashire! who goes through a bunch of unnecessary stufff and then tells me the oxford st will taken 3-5 days anyway.. however from some internet research there is news that they mght be able to fix it on the same day.. that leaves me massively confused, receiving different news from samsung reps..whyyy? 1- Why do i have this problem on my s6 which is less than a year old in great condition 2- why am i in stress looking for solutions,,why cant the solution be given to me i= 3- samsung customer experience terrible, and unhelpful. i doubt anythnig like this woud happen on Apple, which i will be moving to as soon as my contract ends.”

Helpful Report

Posted 10 years ago

“I had a problem with my phone - called in fo the repair service to be arranged. Made sure that the pick up adress for the phone will be my work place, while the return would be home adress. Called them 4 times about it, they always said that it wont be a problem, up untol when it was on it's way and suddenly they could not change the adress (UPS requires samsung and not the cutomer to make the changes, especially if it is a business adress that is on the parcel). Not only that - the adress was wrong! They cant get it to my work , I am not home to pick it up the next day.Their soultion - go pick it up from a depot... Which is in another city. I will be filing an official complaint for the amount of misinformation they have provided.”

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Posted 10 years ago

“Just bought the S7. What an amazing phone! It's simply the best device I've ever had. Superfast and the pics are amazing.”

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Posted 10 years ago

“I recently ordered the Samsung Galaxy S7 Edge. I decided to order it directly from Samsung rather than a third party because the offer was exactly the same and it should be easier to get the product from the supplier surely. The order said next day delivery. It has been 3 days and I still don't have the phone. The response from Samsung is that I should contact the courier directly which I did. I was then told that Samsung specifically requested the later delivery date. I responded to Samsung with this and was sent a template response saying that according to their T&Cs I would get the phone the next day if ordered before 7pm but they can see on the tracking that I should get it soon so thanks for understanding. Firstly, it still hasn't been delivered. Secondly, why are they telling me that they should have delivered it? Of course I know that, that's why I am complaining. No response for my complaint to be escalated to a manager. Appalling service from both Samsung and UK Mail who they used for delivery. Manpreeth at UK Mail was very rude from the minute she picked up the phone.”

Helpful Report

Posted 10 years ago

“Brand new laprop, faulty harddrive dropped at Samsung repair centre Birmingham... Received 12 weeks later. During this time I was promised two and three days on every phone call, lost count of phone calls made.. Verdict a company that doesn't really care about the customer but more focused on the initial sales. Although good enjoyable technology quality of products and services is poor to OK but I would not say reliable. Any one who sticks to Samsung phones may agree”

Helpful Report

Posted 10 years ago

“26 March 2016 Have now been waiting 10 days for replacement charger for Tab 4 from Samsung. Seems that staff Very poorly trained as my replacement order has been already put through their System TWICE. Each time there was an agent clerical error. Third phone call has assured me that agent AND supervisor have double checked order and it IS Correct this time. I cant wait for the Easter holiday period to be over to see what, if anything, is delivered as promised on Thursday/Friday next week 31st March/1st April, OOPS I see I have put April 1 as expected date, Is this tempting fate???? Brian M”

Helpful Report

Posted 10 years ago

“Ordered a Galaxy Note 2 and after 3 weeks of usage the wi-fi was disabled. Sent to Samsung for repair with correspondence in between to keep me updated. Received the phone back without repair where blame appears to be attributed to myself. "...subjected to severe physical damage" So there is no damage to any other parts of the phone but I have an almighty power to damage the phone so severely on the internal components yet leave the protective casing and all other external components in the same condition. I never knew my psychic abilities were so strong! Word of advice, never shop with Samsung because if someone is found to be faulty they will never admit liability.”

Helpful Report

Posted 10 years ago

“You need to invest in money in teaching your telephone advisors some customer care skills. Slagging a customer off without putting them on hold isn't the way to go. Stop promising to call customers back and not doing so.”

Helpful Report

Posted 10 years ago

“DO NOT BUY SAMSUNG WASHING MACHINE PLEASE!! We bought samsung washing with dryer a year ago.It was faulty after 3 months repaired, two months later it was faulty again repaired. We have a new born baby now the machine short down the entire eletricity in the house. We have to call an emergency engineer to restore the light and this affected our boiler. We call samsung customer service centre, the next day Monday,they said an engineer will call us. We got a call on Thursay while we at work that the enginneer will come between 2-4Pm Ileft work to rush home. I arrived at home . One hour later the engineer call that he has got an emergency call from call centre that he can not come again until Monday again. I call the call center,VERY RUDE,IMPOLITE, BAD COMMUNICATION He said If the Engineer did not come there is nothing they can do. I try to explain to him that we have a new born baby he said "SO WHAT DO WANT ME TO DO" THE MACHINE IS UNRELIABLE , THE SERVICE AND SUPPORT IS BAD. PLEASEDO NOT BUY.”

Helpful Report

Posted 10 years ago

“We bought a new Samsung Washing Machine that was delivered last Sunday. It broke on 1st time of using. We were promised a call from an engineer within 24-48 hours but heard nothing. I followed it up 72 hours later and was eventually called back to be told that no engineer was available to visit until Monday - fully 7 days after I had reported the fault. This is a major problem for us and I got no sense whatever that the engineer had any interest in resolving the issue more quickly. We cannot get a replacement (probably not a Samsung after this experience) until the engineer has confirmed that the machine won't work. Just going round in circles”

Helpful Report

Posted 10 years ago

“Worst customer service ever - sounds like the UK has the same problems we have in the USA. The rep actually said "I can't stay on the phone with you because I'm just staring at my computer screen and I can't do that...". Isn't that your job description?? Be on the phone helping people? You can maybe play solitaire while I bore you with my simpleton questions. Lesson learned - don't buy Samsung.”

Helpful Report

Posted 10 years ago

“I pre-ordered the Samsung Galaxy S7 on March 7th, 2016. I subscribed to the Samsung upgrade program and paid £56 deposit. I never received an order confirmation or anything from samsung. I had to send a copy of my passport to Pay4Later who are the finance people to verify my identity. They rejected my I.D even though it was clear to read all information. I then had to contact them several times and eventually received a response on the 11th (which was the day I was supposed to received the device and the FREE Gear VR). The email explained that they had received my order and that it would be with me tomorrow (March 12th). I returned home from work to see that it had not been delivered but instead an email sent to me saying they were out of stock and the "good news" is that it will be back in stock after the 22nd March. I then email them again explaining my concerns and that I was expecting it on March 11th as this is what they stated when I ordered. I received a response 2 days later. The email explained that they were out of stock and that they expect to receive more stock around March 22nd, 2016. This is NOT GOOD ENOUGH!!! I pre-ordered the phone to ensure I had it for my 6 week holiday in America as I currently have no other phone and it is not going to be here in time. I contacted customer services again to which they informed me that it will not be at my door before I leave and that I would not receive the FREE Gear VR which was part of the order - Their excuse for this is that the order was not processed until the 11th even though payment was taken when I ordered! Disgusting! I explained my situation and asked if I could collect it from a Samsung retailer and they said no! So unless I go directly to a retailer and purchase the phone from them I will not be receiving my device before I leave. This is absolutely disgraceful from Samsung - The "leaders of innovation and technology". They need to focus on "average customer support" then they would actually help instead of lying to customers stating that they will receive a product when they clearly know that hundreds, if not thousands will be left disappointed and deflated. Avoid!”

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Posted 10 years ago

“I have now used samsung products,mobile phones and tv's for a few years.And find other reviews are not very pleasing.How ever I cannot fault your quality goods,as I was bought one of your tablets for Christmas.Keep up the good work.I use a galaxy s6 for work,it was a good choice.MIles In front of the iPhone,can't wait to get the s7. Of which I will in 15 months.Once again samsung keep up the good work.And please use this emai for your sales.MR D Griffiths sales manager justtyres.”

Helpful Report

Posted 10 years ago

“Your software distribution process is unacceptable. The recent TV software release for my Samsung UE40JU6500 , caused my SMART TV features to become inoperable on Catch up TV options. There wasn't a problem before. I reported the problem to the support team & I was told it would be fixed in approx. 2 weeks, that was over a month ago. Professional software distribution organisations ensure adequate testing of software before it is released. Also they have a reversion plan to back out faulty new versions to restore previous stable versions. Reversion is normally quicker and easier than waiting for the next version being fixed. Traditional hardware companies need to get into the 21st century and adopt professional practices common elsewhere in IT.”

Helpful Report

Posted 10 years ago

Samsung is rated 1.3 based on 4,614 reviews