Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.24

1.2 Rating 4,744 Reviews

5 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.2

Based on 4,744 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Samsung 5 star review on 20th September 2025

480

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Trying to get a tumble dryer still in warranty repaired - after sales terrible - never get back to you - 2 weeks now and still no further forward - will never buy Samsung again”

Helpful Report

Posted 9 years ago

“Battery has over heated and bloated, customer service collected it and it was supposed to be returned in 10 days. I phoned customer service last week and was told it was repaired and being returned... 5 days later and no phone I call the repair line and no answer i hung up after 40 minutes and called customer service, that lady told me that the phone hasn't been repaired and wont be until I pay because a small crack on the camera lens (completely unrelated to issue) invalidates any warrenty. Also that I should have held on phone because 45 mins is usual waiting time. No one from the repair centre has been in contact at all through out process and I am back to 30 minutes wait time so far as I write this...”

Helpful Report

Posted 9 years ago

“Been trying to place an order for a tab s2 9.7 in back for 4 days! Unable to place the order due to problems with the website order system and customer service unable to enter the details for me as they have no work around for this. Confirmed as a website issue by Samsung staff. Apparently the system only has 1 method to enter data.. real clever! Finally I manage to get my order in via bank transfer with evidence of completed transfer, and have it escalated as urgent as I am away on the 1st December and Im told I will have it as I have had to wait so long and it wasn't my fault. Having spoken to 6 people at Samsung over 4 days I call today (30th November) to find nothing has happened, no emails at all, staff completely useless and jsut reading off a screen, I am not receiving my tablet and they refuse to arrange delivery on a later date when I will be in. Order canceled, demand a refund and don't bother, use a proper retailer! Never experienced such poor customer service. ****Also be warned, if you place an order online and it does wrong, even if you don't confirm or authorize the payment Samsung will still take the money from the account and you will have to wait apparently up to 30 days to have it back.**** Disgusting retail experience”

Helpful Report

Posted 9 years ago

“Customer Service no help”

Helpful Report

Posted 9 years ago

“Galaxy S6 Edge overheating, dropping calls, no internet, no battery life, unable to use phone really. Sent for repair, no call no contact after 6 business days, rang call centre, gave me a number to call for the repair centre itself 01603-269217 40 minutes waiting on the line someone just picks and puts the phone down! so had to call again, but decided to complain to customer services 0330-7267864 to give non-sense excuses and advice me to "call again tomorrow when they are less busy", so called again the 016 number just to find out they don't work on a weekend! absolutely useless. Based on other customers experiences I won't be getting my phone back any time soon! Only thing they told me is that there appears to be a problem with a fix that is out of warranty (probably a little crack at the back) and it might need to be repaired first before they fix the phone itself, and need to get quote from that hopeless repair centre, absolutely poor, pathetic, unacceptable service. I WILL NEVER BUY ANOTHER SAMSUNG PRODUCT EVER AGAIN!! >:(”

Helpful Report

Posted 9 years ago

“If your thinking your Samsung 5 year warranty is valid within the 5 years, you will be disappointed when they fob you off with someone who reads excuses from a screen. My washing machine came with a 5 year Warranty and failed after 2 years. They told me to try the fuse because it's not covered. I mean it people. It's a sales trap..”

Helpful Report

Posted 9 years ago

“II have a Samsung LCD TV, which I bought a few years back and is by now out of warranty. Recently, for some reason I have been unable to update the TV software, as advised (the instructions say that this can be done either on line or by USB, neither of which worked). I contacted their customer services. Initially, the operator claimed that the TV was not even LCD (he got the wrong model!!), eventually I got instructions of how to upgrade the software, which was the same as the instructions I had already followed (I had found these on their website). Eventually, a couple of weeks ago, I was told that I would be sent a USB with the software to enable me to update. However, today I received a phone call by someone at Samsung saying that “they were advised by their engineers” that my TV was faulty (no idea how they decided this from a distance) and so they had cancelled the dispatch of the USB. She helpfully gave me the phone number of “their local agent” who would be able to help me, but, of course, for a price. It is not the first time that I have had problems with support and customer service with Samsung: they seem to be of the attitude of selling you an item and then ignoring you: appalling and unacceptable behaviour by such a large company that wants to be taken seriously”

Helpful Report

Posted 9 years ago

“Poor, no help”

Helpful Report

Posted 9 years ago

“Bought the Samsung s6 , and was fine for 2 months , I am careful with my device and bought a case and protector for it , woke up one morning and it made whistling noise and turned off , so it started over heating ,and making wired whisteling noises , when plugged in to a charger it's fine , take it off and it goes meant all again , so sent it off for repair as they said it sounded like a hardware problem .... Wait three weeks for them to tell me they lost my package , then when it was at the repair center got told that it had water damage ! How ? I didn't have it damaged or in the rain or anywhere where it could have gotten damaged ! I now get told I have to sit with this phone and there isn't anything they can do , I'm so angry as the phone is new and It shiukdnt be like this so what do I do ?! Worst phone ever , back to iPhone I go ????????????????????????????”

Helpful Report

Posted 9 years ago

“I am so disspointed in samsung big company like you are yet no one seems to want to help been lied to 5 times in the last 3 week s sent emails had no replies even write to complaints team but never heard back definitely unacceptable my phone which u was promused would be back with us in 5-7 days its nearly 28days and still no phone trading standards beed to see these review and sort this company out its terrible”

Helpful Report

Posted 9 years ago

“I must record the wonderful service I received from the staff at your Northumberland Street NewcastleuponTyneStore last week. I had a fault with my Galaxy TabS. In particular I'd like to say that both Sabrina and Elvin deserve praise for their helpfulness and friendliness. They took time to help a 66 year old Luddite like me and would recommend their services to anyone.”

Helpful Report

Posted 9 years ago

“We are completely disappointed in our Samsung fridge and to top it off....their terrible customer service. We have been calling in to Home Depot and Samsung regarding issues with our fridge about a month after we bought it brand new from Home Depot. Now, almost a year later, we continue to have problems with it and the freezer handle broke which is one of the complaints we expressed from the beginning with the handle coming loose. It finally broke off and Samsung refuses to help us fix this issue but will actually charge us a significant amount of money to replace it. I find this unacceptable that this is not replaced under warranty and that this is called a cosmetic issue. I will be sure to go online today and post comments about this fridge on as many sites as I can to alert potential buyers as to what they might face purchasing a Samsung product. Before purchasing this fridge, I was under the impression that Samsung was a higher quality item but I can see that it is not.”

Helpful Report

Posted 9 years ago

“send to fix my Samsung s7 edge to samsung support day 28.092016 ..and today 4.11.2016 no can back last 3 week ring to samsung support tell me wait 7 days e no can back to my yesterday ring again to samsung support tell me again for my wait more 14 days for delivery my samsung support very bad company”

Helpful Report

Posted 9 years ago

“I wish I had the option to give them 0 stars. This is the worst customer service I ever recall receiving from a major company. Here follows my experience of dealing with Samsung support.. My S6 phone has a faulty battery which results in incorrect reporting of the battery level leading to the phone running out power prematurely. In summary, I have sent my phone 5 (five) times to them for repair for the same fault. After the third repair, they sent the phone back with a letter saying there was "no fault found". I called them up (waiting in their queue for 30 minutes) and asked for the phone to be replaced since it had taken them 3 attempts to fix it and failed each time. I was told to send it back in for testing, after which they would "escalate" the issue. I sent the phone in, comes back with the same letter as before. I call them up again and ask about the escalation they had mentioned. They tell me there was no fault found so they can't do any more. I then have to explain the whole history to them. They "escalate" the issue and tell me someone will call me within 5 days. 6 days pass, no one has called me. I call them up on day 7, they tell me the previous person I had spoken to did not escalate the issue. They apologise and tell me the issue has been escalated and someone will call be back in 3 days. Day 4 comes, no one has called me. I call them up again and demand to be put through to the escalation team. I'm told they are busy and someone will call be back. I refuse to hang up and am eventually put through to the escalations team. I have to explain the whole history of the problem to the escalations team. I am told the phone will need to be sent back to their service centre for more extensive testing. If there is no fault found they will consider replacing it. After I send my phone in for the 5th time, someone calls me get more details about the problem. I explain to them that the problem is seen every few days, so they need to keep hold of it for more than one day if they want to find the problem. I ask them what will happen if they can't find the problem, I'm told I will get a phone call from someone. A few days pass, no one has called me back (surprise, surprise) but my phone arrives. In eager anticipation, I open the package and unfold the letter…. No fault found. I am now at melting point. Having felt that I had made progress with this issue, I have been pushed back to the start. I phone up Samsung demanding that they put me through to the escalations team. The poor guy dealing with my request tries several times to put me through to their escalations team. No one will talk to me. I ask him what is going to happen next, he says I will need to send the phone in for repair (seriously, how he could say that with a straight face). I tell him that I am not going to do that and he needs to put me through to someone who has authority sort this issue out once and for all. No one is free, but I am told someone will call me back in 24 hours. I tell him that I bet my house that no will call be back and I will just go through this endless loop. You can probably guess… no one has called me back. The thing that strikes me about all of this is that hardly anyone in Samsung thought that this level of service was un-acceptable. I had written a letter of complaint pointing out all the issues I had experienced. The wrote back stating that they had followed their procedures nothing more could be done. Fair play to Samsung, they have broken me. I have given up all hope of getting my phone fixed and will get rid of it as soon as possible, despite the so called 2 year warranty. Samsung is a joke I will never buy another product from them again.”

Helpful Report

Posted 9 years ago

“They were unable to deliver a TV after 2 weeks due to persistenly giving the delivery company the incorrect address. No urgency to rectify the issue, emails being responded 48 hours after they were sent. At week 3 of this delivery saga I cancelled the order and asked for my money back.”

Helpful Report

Posted 9 years ago

“Well where do we start. Umpteen calls, emails to technical, emails to support regarding a broken French fridge freezer, £2,500. Supposedly the best on the market at the time sold by a Samsung rep in Currys. Does not keep correct temperature. Engineers 3 times, unit still failing. Called support (lost count the amount of times) who tell me I've only had 1 engineer visit and now the unit is out of warranty!!!!!!!!!!!!!!!!!!!!!!!!!!! because its taken so bloody long to fix the problem. Lost the contents of the unit 3 times and was heading for a fourth. Daughter had food poisoning which was the last straw. Been on the phone today for 2 hours 40 minutes and then guess what they cut me off!!!! Shocking service. Daylight robbery, frustrating isn't the word. Please please don't buy Samsung. Even if you try to email the CEO Mr Sang Ho Lo the email errors!!. says it all. They don't care!”

Helpful Report

Posted 9 years ago

“Been waiting 7 weeks now for my s6 to be fixed,I have phoned up at least 10 times now just to be fobbed off all the time,2 weeks ago was told the phone had been posted out,surprise surprise no phone,phoned customer service up again only to be told they have no record of phone being sent out I don't know what else I can do.”

Helpful Report

Posted 9 years ago

“My phone was taken for repair in Surrey quays and was told i will get a text message with 7 working days once is repaired, I didn't get any respond, I called them to confirmed if is ready all messages I was getting on the phone is their opening time and how to get there and will cut off, I went there the following day only to be told that the phone cannot be repaired but I will get message with 7 to 10 working days from the headquarters for a replacement. After 10 day I called them I was told is still waiting for authorisation, since then that's what I have told, and no supervisor to speak with when I asked to speak with one of them. .it is not a good experience at, the customer care is appalling, it is my first time of using Samsung phone and probably the last time, I will stick with Apple, based on the review on this site this is their beginning of the end if they continue this way.”

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Posted 9 years ago

“I have only ways use Samsung for my phone and now using the s7 edge got to say this will be the last one I buy use to cost of repairs just got a quote for screen fixing and they say it's going to be £300 to get it fixed s6 edge was £129 and now gone up to £165 and that's on top of the cost of ur phone very unhappy with Samsung and there service”

Helpful Report

Posted 9 years ago

“I had an issue with my Galaxy S7 where the camera would freeze when going into selfie mode - went through all the possible fixes (factory reset, clearing cache, etc) but nothing worked - finally contacted Samsung support and they gave me instructions to return the phone to them for diagnostics and repair - they paid for shipping both ways - long story short - they replaced the camera and I got my phone back in the time-frame they promised so all is good - only setback would've been loss of my phone for 2-3 weeks, but I had a spare.”

Helpful Report

Posted 9 years ago

Samsung is rated 1.2 based on 4,744 reviews