Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.26

1.3 Rating 4,628 Reviews

6 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.3

Based on 4,628 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“SAMSUNG CUSTOMER SERVICE IS NON EXISTENT! Wish I would have read reviews before purchasing Samsung items for my new kitchen. They may look nice but when a problem arises, you're screwed...it's that simple! The fact that the customer service centre is based good knows where and you're speaking with people who are reading off a script and know zilch about Samsung products is despicable! We have purchased a Samsung microwave, oven and fridgefreezer costing a lot of hard earned money and this is what we get for it?? Put off for LIFE!!”

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Posted 11 years ago

“TV developed lines after 4 months. Tesco directed me to Samsung customer service centre. Was told to take to service centre 55 miles away for repair. Argued it was too far. Arranged a collection for Saturday. 1130am. Waited, no one showed up. Rang Samsung. They gave me engineers number , rang number and said closed on weekends. Grrrr. Unbelievable incompetence. I would give zero stars if i could. Terrible phone lines. They can't here what u are saying - possibly using VoIP on their end. Worse customer service ever. Samsung - avoid at all costs.”

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Posted 11 years ago

“Do NOT BUY Samsung product! As easy as that advice. Bought amercan style fridge freezer, straightaway there was a problem with it. Reported that imidietely to the shop ( AO), which keep transfering me to Samsung with no interst at all. Samsung custemer service is shockingly poorly. They will tranfer you from person to person to tell you after 30-45 that they will call you back (Dominic) and guess what, they never do!!! One, Nikita, very rude, cutt me off because she could not find my post code on her system! Their lines are poor, their peple are very unpleasant. Over couple of months and hours on the phones, they managed to send 3 different engineers. I requested product replacement but their simply refused. I will NEVER buy anything from Samsung and will NEVER recomend their products.”

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Posted 11 years ago

“Having a fridge freezer less than a year old to be told by Samsung service that the failed part only had a 28day warranty is outrageous. I was subsequently given the telephone number of a local spares outfit and told to go and buy the part myself! Fortunately the original supplier (Currys / PC World) were more helpful and offered to sort out the issue with Samsung directly on my behalf. The Samsung call centre was unhelpful, wrong in their advice (the warranty is two years not 28days) and frankly useless! On this basis I'm very unlikely to buy anything branded Samsung in future.”

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Posted 11 years ago

“Despite numerous phone calls I have now been waiting 5 weeks for Samsung to repair my american style fridge freezer. The Customer Services are very polite but nothing ever gets done and nobody rings you back. I would not buy anything again from Samsung.”

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Posted 11 years ago

“Useless products”

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Posted 11 years ago

“I was considering buying a Samsung freestanding washing machine. I had a simple query re whether the top came off so that the machine would fit under a kitchen worktop, and if so whether a special kit was required. I phoned their customer "service" number, but the person I spoke to had a very poor grasp of English and was totally unable to understand a) That I hadn't bought the machine yet and b) What the question was. He kept putting me on hold and then coming back and answering a completely different question. Eventually he just cut me off. Samsung, sadly this experience has tipped the balance between two machines I was considering, and the one I buy won't be yours ...... If the customer service is this bad before I've even bought the thing, I had to think what it would be like after I'd shelled out my money :(”

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Posted 11 years ago

“Absolutely shocking customer service I have gone all the way to the top writing 4 letters to be sent back down to the customer sales support saying that the MD Andy Griffiths asked them to deal with it. So asked to escalate it all the way to the top to be sent to the bottom.. WILL NEVER BY SAMSUNG AGAIN.. They have lost a very loyal customer and I will also make sure I continue to give them negative press due to this ..Has taken hours worth of letter writing and phone calls for no help what so ever just pass the buck.”

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Posted 11 years ago

“SAMSUNG YOU GUYS SUCK.. samsung is the worst company ever. i have 3 tablets and 2 samsung handsets. I will be going back to apple. I will never buy samsung again. I had a problem my tab 3.. the poor usb charging port got damaged. So sent it to samung who asked for £92 to repair.. i kicked off but i could not get anywhere so i got it repaired and it was up and running. But then the mother board went on it so i took it to samsung shop in manchester who say its been repaired elsewhere i said yes cos you lot wdnt repair it. So now they want £15 to give me my tablet back. So i just rang up samsung and i spoke to some idiot who cant speak english and he started putting me on a warning when i mentioned Apple iphones are the best. And apples customer service is better... he goes im sorry but i have yo cut the call off cos you mentioned apple!!! so i gave him a mouthfull and hes gna remember it for the rest of today... idiot.”

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Posted 11 years ago

“Service is appalling I am waiting to get a report done on a tablet that caught fire on my deaf mute brother we are very lucky it was through the day and not at night. I have found samsung very unhelpful on this excuse after excuse .”

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Posted 11 years ago

“Hopeless, really terrible. They barely speak English, and I'm fairly sure they don't know what a television is. I spent a full half hour reading out serial numbers and trying to explain what the problem was only to get cut off. I called back with the reference number and the operator's name to be told rather rudely that there was no one by that name in the department and I had to start all over again, which I did. After a full 45 minutes the same thing happened, and guess what! When I called back again I couldnt speak to the same operator, so had to start all over again! Third time lucky though, this time I spoke to someone who knew what a tv was and knew how to do his job (Marvin) and we got the problem fixed. If Samsung ever read this feedback I would suggest: 1. linking the operator to the reference number so that if you get cut off you can speak to them again 2. Employing people who speak English good (or maybe even English people!) 3. Employing people who know what a tv is Samsung you owe me 2 hours of life”

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Posted 11 years ago

“Bought a samsung galaxy S5 brand new and after 2 months charging point cover broke off ( down to flimsy design ) and noticed the phone developed issues with charging which meant the phone took longer and longer to fully charge. Eventually it stopped charging all together so called the Samsung repair centre to get it booked in for warranty repair as it was still less than 6 months old. However they informed me that the charging point had cracked and there would be a charge of £92 to repair it.. Seems very unfair and points more to an issue with the phone and its design. Uncompromising .. Unhelpful .. And after using samsung phones for the last 8 years will definately not be replacing this one with another. If a star would be given it would be a 0 star rating as its a terrible service as you are in the hands of a repairer who can say whatever they want to and are expected to pay up or have your broken phone returned back to you.”

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Posted 11 years ago

“Send my Samsung galaxy 4 for repair, the consumer service is next to nil, nobody seems to understand the correct procedures.”

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Posted 11 years ago

“Bought a tv, within 4 months had issue with back light. Called arranged a 4pm appointment for a Wednesday. Then get a text from service centre to say they needed to arrange a visit between 10am and 2 pm.I work wife works, however I can do any day of the year after 3:30pm surely I am not the only person who works? They won't budge and I'm not taking a day unpaid to fix their faulty product! Surely as a customer I can arrange a time that suits? Especially when the service centre is 10 min drive. Complaint was raised not contact back so complained again. The whole customer service us poor I'm not unreasonable just want the product I paid for to work after 4 months”

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Posted 11 years ago

“Purchased a Samsung LCD TV from Curry's in 2004. In 2011 it developed a fault. Telephoned customer services who asked for the serial number and purchase date. Wasn't expecting much as the set was 7 years old - They arranged for an engineer to visit and rectify. Turned out to be the capacitors, and he told me that it would have cost £150 if I'd called him directly. Samsung footed the bill. Name me another TV company that stand by their products 7 years later..”

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Posted 11 years ago

“After sale customer care amounts to zero. God forbid for my vacuum cleaner to go dead on me during my five year guarantee. I have sent them three emails regarding over sensitive remote switch and all I got was instruction on not having any electronics on. I responded and asked for a replacement and no response since. My remote handle is not working correctly. Suddenly it lowers the suction and does not increase when pressing the plus button but will reset after switching it off completely. Learn something from Morphy Richards company. Excellent customer service with using just one contact detail, unlike yours. Wanted to purchase a replacement 2100W vacuum from Morphy Richards but they do not sell them now. This is the reason I decided to use Samsung company for my next purchase but never again will I purchase anything from Samsung nor will I recommend their products to my friends. They have a long way to match the service of company like Morphy Richards.”

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Posted 12 years ago

“Bought a Samsung 32" LCD screen from Amazon. Arrived badly damaged due to shipping, but returned and was replaced. Great turnaround and the quality of the screen is solid. Generally happy.”

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Posted 12 years ago

“Samsung has the worst customer service!!! I've been trying to get service in my new microwave for 3 weeks now!!”

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Posted 13 years ago

“all I can say Samsung customer service sucks, for a replacement charger for the Galaxy Gear. That's defective.”

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Posted 13 years ago

“absolutely disgraceful & disgusting customer service from Samsung UK. 2 months without my tablet, disgraceful”

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Posted 13 years ago

Samsung is rated 1.3 based on 4,628 reviews