Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.26

1.3 Rating 4,614 Reviews

6 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.3

Based on 4,614 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Samsung 1 star review on 3rd September 2025

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482

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Purchased a Samsung LCD TV from Curry's in 2004. In 2011 it developed a fault. Telephoned customer services who asked for the serial number and purchase date. Wasn't expecting much as the set was 7 years old - They arranged for an engineer to visit and rectify. Turned out to be the capacitors, and he told me that it would have cost £150 if I'd called him directly. Samsung footed the bill. Name me another TV company that stand by their products 7 years later..”

Helpful Report

Posted 11 years ago

“After sale customer care amounts to zero. God forbid for my vacuum cleaner to go dead on me during my five year guarantee. I have sent them three emails regarding over sensitive remote switch and all I got was instruction on not having any electronics on. I responded and asked for a replacement and no response since. My remote handle is not working correctly. Suddenly it lowers the suction and does not increase when pressing the plus button but will reset after switching it off completely. Learn something from Morphy Richards company. Excellent customer service with using just one contact detail, unlike yours. Wanted to purchase a replacement 2100W vacuum from Morphy Richards but they do not sell them now. This is the reason I decided to use Samsung company for my next purchase but never again will I purchase anything from Samsung nor will I recommend their products to my friends. They have a long way to match the service of company like Morphy Richards.”

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Posted 11 years ago

“Bought a Samsung 32" LCD screen from Amazon. Arrived badly damaged due to shipping, but returned and was replaced. Great turnaround and the quality of the screen is solid. Generally happy.”

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Posted 12 years ago

“Samsung has the worst customer service!!! I've been trying to get service in my new microwave for 3 weeks now!!”

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Posted 12 years ago

“all I can say Samsung customer service sucks, for a replacement charger for the Galaxy Gear. That's defective.”

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Posted 12 years ago

“absolutely disgraceful & disgusting customer service from Samsung UK. 2 months without my tablet, disgraceful”

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Posted 12 years ago

“my note still not sorted, been in 4 repair 3 times and Samsung customer service is useless, problem since june & still ongoing”

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Posted 12 years ago

“u hav the worst customer service in the world!! Samsung”

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Posted 12 years ago

“Samsung, if you want a good feedback , you gotta give good customer service. sort it”

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Posted 12 years ago

“I would not reccomend a samsung product to anyone, customer service sucks. Stove caught fire due to mfg defect and they don't care”

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Posted 12 years ago

“Very unhappy with Samsung customer service. First time buyer for new tablet.. Should have stuck with apple's ipad”

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Posted 12 years ago

“times like this im gutted im not with apple, samsung youre limited stores in which you offer customer service to mobile phones is TERRIBLE”

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Posted 12 years ago

“That's what customer service is all about. 8.15pm Samsung Service team arrives to fix my fridge. commitment as always”

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Posted 12 years ago

“will never buy Samsung again. Terrible service.”

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Posted 12 years ago

Samsung is rated 1.3 based on 4,614 reviews