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Samsung Reviews

1.2 Rating 4,744 Reviews
5 %
of reviewers recommend Samsung
1.2
Based on 4,744 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 31%
Accurate And Undamaged Orders
Greater than 54%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.2 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Samsung Reviews
Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Samsung 5 star review on 6th December 2025
Riley Cooper
Samsung 1 star review on 8th October 2025
Mukhtar Attarwala
Samsung 1 star review on 20th September 2025
I Got Help From Martinsusan10032atgmail.com When I Was Deceived By Online Scam
Samsung 5 star review on 20th September 2025
Fletcher B Warren
Samsung 1 star review on 3rd September 2025
Zaib
Samsung 1 star review on 26th July 2025
Anonymous
Samsung 1 star review on 12th June 2025
William
480
Anonymous
Anonymous  // 01/01/2019
I have been in talks with sumsung about getting my TV repaired as it seems to cracked on the inside in one corner. Have only had it since April and still has the plastic stickers on it. Absolutely the worst customer service and customer satisfaction experienced. The agent kept insisting that we have pysically damaged the tv ourselves. I mean if i was to do that why would i choose a corner on a new TV. Surley it would be more worth while to do this on a older TV. Anyway, samsung have really left a bitter feeling for me. I have many samsung electricals but im afraid your customer skills let you down. No valid explanation. I will be sharing this info with others as they made no attempt in resolving the issue but instead called me a liar. Well done samsung, maybe we need to work on making your customer service staff HD.
Helpful Report
Posted 9 years ago
Customer DIService!! If I could have given a minus score I would have. My mobile which is under guarantee went into a loop after a samsung update. Took it to Samsung shop who couldn't fix it, said I needed to call UPS to arrange for them to collect it for repair which would take 7-10 days. When it wasn't returned in 14 days I called Samsung and was told it was still being repaired. To cut a very long story short, it us now 6 weeks since sending it to Samsung and they have finally admitted that my mobile was never received from UPS and is lost. They had the cheek to ask me to chase UPS even though they organised the collection and UPS will only deal with Samsung direct. I have called Samsung 12 times, wasted hours being pushed from person to person, none of whom have a clue about how to resolve the issue and they never call me back when they say they are going to. I am left with no phone and am still having to pay the contract fee - an absolute disgrace. I will never ever use a Samsung product again and would strongly advise others to do the same.
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Posted 9 years ago
After taking weeks to replace a microwave that started melting I was eventually offered a replacement product. I was given 3 model numbers and was asked which I required. I chose 1 without being able to see the product. 10 days later the new microwave arrived and is totally unsuitable for me as it has a very unresponsive touch screen and I suffer with my hands and cannot use a touchscreen I require push buttons. I immediately contacted samsung customer services and explained the problem and requested a change of model but was told in no uncertain terms that they will not exchange it for me. I am now left with a product I cannot use
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Posted 9 years ago
Terrible customer service! I called two weeks ago to report a problem with my Smart TV not connecting to the WiFi. After about a 30 minutes conversation with no resolution, the CSR confirmed my phone number and told me he would call me back once he did some more research to my issue. Of course he never called back... I called again tonight and talked to a very incompetent CSR. His only idea was to factory reset my TV which made the problem worse and caused another problem. He then told me to call my ISP because he couldn't help anymore. Problem is that the problem he caused by resetting the TV will not allow for any support from my ISP as the network settings and network support menus time out and 'close out' before I can do anything. CSR rep just told me he would send out a Samsung service tech and of course I would be charged for it. Terrible company with terrible support. Will never buy another Samsung product due to their lack of care and help with issues.
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Posted 9 years ago
As usual extremely poor customer service from Samsung, once they've had your money they don't care! The support team have very poor product knowledge, the Technical team don't even have basic Technical skills. The fix for the Samsung cloud service was meant to be on 21st of December, still waiting! They've now changed the goal post and are saying "just keep waiting"!!
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Posted 9 years ago
If anyone is thinking of getting the Samsung edge phones based on the fact they are water proof/resistant don't get them they are not! and they won't replace it under warranty even though the advert clearly shows them in a sink of water and still usable false advertising or what!!! Oh and their engineers break your phone further then lie about it to cover their own backs disgraceful!!!!
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Posted 9 years ago
Had Samsung tvs for many years, intact we have 4 Samsung tvs in our house. I got a new one for my sons ps4 which shows blue flashing lines every time you switch the tv on when using ps4. Samsung helpline are useless and don't listen. I've plugged two ps4 consoles into it with blue lines a pic with blue lines. I tried to other Samsung tvs in the home with not a problem. I've sent pics to Samsung and now a month on they want video footage. They said its my console even tho I've told them what ever I plug into it, it causes blue flashing lines, with same cables and devices in any other tv and no problems. Never again will I buy from samsung, I will be taking legal action
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Posted 9 years ago
That's the forth and last time I buy a Samsung product. You shouldn't sell products you can't install, when clearly it says you do. I tried 5 times to buy a Samsung hwj8590. I wish I'd bought a Panasonic tv. Now that are a proper product. Stick with Apple they don't catch fire and they do as they say
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Posted 9 years ago
I have tried to order a hwj8500 4 times now. The first out of stock. The second after paying again, put of stock The 3rd they send with missing bits. The 4th they say they will install and I pay again, only after two days they tell me they don't install. I am totally sick of samsung and it's shop. I will never buy a Samsung product again. They are a joke. Their shop is a joke. They say they'll install them they don't. I swear I will never touch a Samsung product again. Total joke of a product. The hwj8500 is a joke. I have cancer and after being promised they'd deliver and install they let me down again. I will only buy apple from now on. I will throw my phone away and buy a apple, who aren't a joke
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Posted 9 years ago
Worse Customer Service. Wasted by money buying an S7edge. Having so many issues with but samsung does't even care about it. They won't replace it at any cost. Once you have got the device its your, Doesnt matter what happens to it, they wont replace it. They can only repair it which will not make any difference and takes ages to get it back. Never ever waste your money buying samsung phones
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Posted 9 years ago
My Son's Galaxy S7 went wrong after two months which was a disappointment. I was very concerned with all the negative online reviews for the service centres. We went to the Samsung Repair Centre at the Wembley Outlet Centre in London and Sonia helped us. She was straight to the point, made things clear, took the phone for repair and then within a day the phone was fixed with a new motherboard. Tested and handed back and covered by warranty. Very good customer service.
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Posted 9 years ago
Worst Customer service since Cingular became AT&T over 12 years (or so) ago. This Service number is horrible!!!!! No one cares to help and all are not in the United States...guess no one cares enough to get satisfaction. I have had my Samsung Note 5 ($850 investment) that sucks!!!! I brought it to Best Buy (where I have insurance and where i bought it) and they said i had to get it mailed to Samsung. What a horrible experience I have had...over a weeks worth of calling and still no phone and no expectation of getting my phone back even....I am SSSSSOOOOOO FRUSTRATED WITH THEM!! Still no phone since 4 months now-NO HELP!
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Posted 9 years ago
Had Gear S3 Frontier on pre-order weeks ago. I had to ask where my order was rather than being kept updated. After asking for a fourth time was told that my payment hadn't gone through and told to replicate the order so I could use original payment method. The S3 Frontier showed as being in stock on the website so I place another order and the payment appeared on my account, but the web site crashed and I didn't get an order number or confirmation email. I spoke with two people from support who told me to wait an hour as there have been technical issues - nothing - the second said wait a couple days and if I didn't get an order confirmation the payment would be cancelled, and also said there was no stock anyway! How can there be no stock if they tried to take payment for the pre-order? My situation is now worse as I have been charged and have nothing to show for it. I have sent more emails to support today but nothing / no-one is getting back to me. This is appalling service and am questioning my loyalty to Samsung products - I have had Samsung phones for the past few years and have two Samsung tablets. Very concerned, dismayed and upset by this whole mess :(
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Posted 9 years ago
Visited the samsung repair/support shop on Park Street in Bristol and the guy in there was miserable very unhelpful and quite rude in my opinion!!!!! will never ever buy a samsung again my 1st and last think I will stick with the I phone never had any problems with them ever!!!!!!
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Posted 9 years ago
The first thing to say is that I have been a loyal Samsung customer for the last 10 years. However, in the last few months, barely have I ever received such poor service from such a reputable company. Firstly, I bought the new galaxy note 7. The exchange process for this took many a weeks and I was relayed between different teams numerous times and had to call on about 10 different occasions to reach anywhere. Then the phone got recalled. Again, I faced numerous delays and many phone and email conversations until I reached anywhere. Suffice to say, this case has been going on since the start of September (it is now mid-December), and I don't have the phone and nor do I have a refund yet. But I am an understanding customer and accept things can go wrong (they evidently did with the note 7 and it was an unprecedented scale of an issue. Fine). However, then I ordered two gear s3 classic smartwatches as part of a black Friday deal. One was shipped. One was not. Again, over 2 weeks later, and after many phone calls and email conversations, I am still left with only one watch and charged for the price of two. I would be understanding if one was shipped as soon as Samsung accepted that only one was sent. However, not the case and I have not been sent any information regarding the status of the order. And when you try calling to find out, only 'the superiors' know, but you can't directly talk to them. Lastly, I ordered a s3 watch strap the day after I ordered the watches. It never came. This was in fact an issue with UK Mail (the couriers). It said it was signed for, even though nobody was in. After raising this issue with Samsung - who first accepted it was true and a refund will be issued, then said it wasn't - I am still left with no strap and the money out of my account. I still believe Samsung make quality products. However, the service and structure of the online store is shambolic for such a large scale company. I must admit, the last person who I have been in contact with from the customer service team has tried to be very helpful. Nonetheless, EVERYTHING I have ordered from Samsung over the last few months has had issues and is taking many a months to resolve such basic issues.
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Posted 9 years ago
Delays, delays, delays. Constantly need chasing up.
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Posted 9 years ago
I bought my Samsung s6 just 8 months ago, and one month ago I brought it at the Samsung centre in Oxford Street for a charging problem,it has been fixed but I had the same problem 4 days ago. My phone doesn't charge. I went back and they said the phone has been manipulated so my warranty is invalid and I have to pay 190£ to fix it. Unbelievable.. last contract phone, last time with Samsung and last time with three, for the help they are giving me. Thieves and frauders.
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Posted 9 years ago
Bought an expensive Samsung Washing machine which went wrong after 2 years. Samsung stated it was out of warranty, although I had a 5 year extended warranty. Despite many phone calls, letters and emails they refused to respond, effectively turning their backs on the issue. I have a number of Samsung products, but in light of the very poor customer support, I will never ever buy a Samsung product again. You can see how poor they are by their feedback [which doesn't seem to bother them] I wouldn't have given them a 1, but there was nothing lower.
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Posted 9 years ago
My last 2 phones from Samsung have had problems and both times I've tried to get them fixed they have found a reason to void my warranty absolute disgrace and as fit the Samsung stores they are great at selling there products but any problems they are quick to point out there nothing to do with Samsung they are carphone warehouse so I have 2 new phones over £1200s worth that they won't repair with out it costing over £400 my new Samsung s7 edge speaker is broken just buzzs when taking calls but the SIM card tray is broken still works fine so this voids warranty???? So if I pay £270 pound to replace motherboard so a new sim tray will fit in then they will repair speaker. Looks like I'm heading over to the dark side IPhone who Samsung could learn a great deal off
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Posted 9 years ago
They done a big repair and the staff were nice.
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Posted 9 years ago
Samsung is rated 1.2 based on 4,744 reviews