Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.26

1.3 Rating 4,614 Reviews

6 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.3

Based on 4,614 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Samsung 1 star review on 3rd September 2025

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have a Samsung upright vacuum cleaner (SU2912) & I need a replacement filter for the cyclone system. I have tried emailing Samsung customer service at least 4 times, tried online chat twice & each time I get to the last step it won't let me go ant further no matter what I try. I have also tried calling customer support twice & then after going through their automated system & told I'm being transferred to an adviser the phone rings twice & then cuts off. All I want to know is where I can purchase a replacement filter & the cost. I am not impressed with Samsung & thank god it's only a vacuum that I'm having a problem with & nothing more expensive.”

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Posted 10 years ago

“Appalling customer service. Failure to feedback on countless occasions and relinquished any responsibility for false advertise BEWARE!”

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Posted 10 years ago

“I brought a Samsung eco bubble washing machine as it came with 5years parts and labour. When I brought it there was no mention of registering within 90 days, even when I called them out shortly after buying it as a problem occurred was it said I hadn't registered. So be careful as their customer service is appalling, as is their marketing department. Such a large company offering this 5 year service but you are not told of the conditions attached. Have spent the whole week phoning, emailing documents, only to be told that they won't do anything. Dreadful company. Only interested in their profits. Samsung is without doubt the worst company I have had dealings with.”

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Posted 10 years ago

“For anyone looking at this page for recommendations - don't ever buy a Samsung Dishwasher. Have one nine months old, and the thing has packed up. Have done all the self-help videos, to no avail. But customer service, well they don't know what a customer is, and they don't provide any service. Four days in, still not managed to get an engineer to come out at all. Still under a one-years Warranty, acknowledged, but not acted on. And we bought the five year Warranty too, which Samsung won't acknowledge, even though we have a receipt. Sigh. Last Samsung product of any description I will ever buy.”

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Posted 10 years ago

“The worst customer service experience ever. I bought a $2000 TV only to find out that the 3D is not working, I called the customer support, got transferred many times, talked to many agents who could barely speak or understand English, the total duration of my call was 2 hours and still the issue remained unsolved. I called again, this time to find a super rude supervisor, again who could not understand English, he promised to call back the next day which never happened. As of now, I am chatting with this support guy who has repeatedly asked me the same questions multiple times, let me mention that we have been chatting for almost 30 minutes now and he has not come to a conclusion yet. Thinking about returning the TV and publishing this review on all possible public forums.”

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Posted 10 years ago

“A new TV was replaced after 3 weeks as it was malfunctioning.. The replacement was no better. Trying to get someone at Samsung at Customer Support who knew what they were talking about was an exercise in futility. Promises to have a senior person ring me at a specified time failed - no calls were received. Speak to UK Head Office and they just stonewall, despite explaining that their agents agreed they couldn't help and had agreed the forementioned call-back the response was 'I can't put you through to a manager, you must go through our agents who will then escalate the matter'. I have told them that I have been there, and the response is, 'Well, that's how it is, I cant help you'. Any employee of mine who had initiated such a stupid system would have found themselves out the door in no uncertain terms. Has Kim Jong-un taken control here?”

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Posted 10 years ago

“Very Poor Service, Purchased product during their sales, sale continued for a further 8 hours saying they had stock of products. TOrder acknowledgement stated prodduct was in stock. Lied to on multiple occasions....and admitted, they never had any stock on at time of my purchase!!!!! No stock date in sight still....refuse to commit to a date!”

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Posted 10 years ago

“I don't know why so many reviews bad for customer services, I bought a 55 suhd tv 3months ago and the stand started to discolouration on the chrome effect in the middle, I phone Samsung up sent photos and proof off purchase from curry's, within 4 days I had a new stand delived f.o.c. Thank you for sorting this so promptly. Jamie, from Hull”

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Posted 10 years ago

“Customer service is shockingly bad. They do not care about customers and do not care if they upset and lose the loyal ones. Majority if electrical items in my house are Samsung but after my experience with a new £800 washer dryer, the seriously poor build quality and customer "lack of" service I'd never buy Samsung again and have cancelled an order for a £7000 TV. They are a joke if a company.”

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Posted 10 years ago

“Just about the worst ever !!. Months wating for any kind of reply. Problems not resolved after sveral months.”

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Posted 10 years ago

“I have purchased all my major appliances from Samsung under a year ago. Our fridge was dead under a year and they were not willing to send me a new fridge or give me a loaner. I lost all my food (costing about $500-$600 overall). My stove/oven broke down on Sunday. I immediately contacted them because the electricity was being sparked and not only was the staff telling me play around with it but they did not care about my safety. This is very unprofessional. The staff from customer service to customer relations were very rude and disrespectful. The staff hung up on me as I was explaining the issues I was having with the product. I have never met a company that did not back up their product or their warranty policy. It is now Thursday and I still do not have a stove! Samsung has the worst customer service I have ever experienced that does not care about the way in which they treat their customers or the conditions of the products they sell. Customer loyalty means nothing to this company!”

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Posted 10 years ago

“I bought the latest all singing all dancing £3000 smart TV after 4 weeks it's a dud and guess what Samsung offer one promise after another. I have always been shy of Samsung after my mothers TV lost half the picture however I was assured they are now best in class and those batd times had all been fixed what utter rubbish.... Don't buy Samsung their customer service/customer care is basically once you have the product in your home it's your problem needless to say it will be my last product And I will do everything possible to convince friends and family not to buy from Samsung.”

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Posted 10 years ago

“Bought Samsung Galaxy S3, in 2013 and Note 4 in 2014. totally rubbish, both stopped working after few months. Customer services are the biggest liar, trained cheater, and expert deceivers. They will blame you for wrong doing and will not honour warranty claim or even repair almost lost £1000, will never ever buy Samsung product. If you like just call customer services you will realise from 1 minute they are trained to deceive you. Totally disappointed.”

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Posted 10 years ago

“I have multiple Samsung products in the house, but luckily never had a problem with them UNTIL NOW. TESCO suggested I get in touch with Samsung directly but what a soul destroying experience that has been. everyone works in the phillipines and although they never say the wrong thing the experience leaves you with the strong impression that their masters at SAMSUNG HQ give them so little latitude when things go wrong that they are totally in affective. no wonder TESCO passed the buck, they probably get short changed by Samsung in exactly the same way, so what chance had I got?”

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Posted 11 years ago

“Poor service and uncaring people. When you buy an item in my case a Samsung galaxy note 4 and they repair it you expect it to be repaired not come back with the same fault. As you can imagine after travelling a 140 mile round trip to what is suposed to be my local Samsung repair center you can image how pee'd off I was t be told I would have to do it all over again. No lets get you another phone, no replacement offered just anothe 2 weeks. MY ADVICE AVOID BUYING SAMSUNG I will.”

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Posted 11 years ago

“Bought a Samsung Wireless Audio Speaker - cost £399.95 on 2.7.15 from John Lewis - took it back today for a full refund. Had loads of trouble trying to set it up (even though the Samsung guy in the store said 'dead easy'), kept dropping out, had to keep resetting it - lost about 6/7 hours of my life messing with the thing. Emailed Samsung but am still waiting for a reply - very poor customer service!!”

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Posted 11 years ago

“Samsung service is a joke the departments do not communicate the correct in formation my tablet is in for a free repair and they would not do it unless I paid £63.30 I got on to customer relations to sort it out 2 days later I had to call the repair department to find out if it was ready only to be told that it is a chargeable repair yet again I had to go back to customer relations but I could not speak to a manager and was told they are the team to deal with problems yet they failed to do so the last time I contacted them, if you want to take a complaint higher you have to write to them which is what I intend doing.”

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Posted 11 years ago

“One of the worst experience of customer service. Agent unhelpful, uninterested , refused to put me through to a supervisor or manager and refused to give me her name. Was only interested in opening an account not at all in the problem I had. Will be putting a formal complaint to their Head Office but having spoken to three different people there, I am not sure that this will change anything as this unprofessional approach and poor mentality seem to be deeply anchored in this company.”

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Posted 11 years ago

“Having problems with sound bar. Requested a call back hadn't heard anything so contacted them after 2 weeks. Been on the phone for over 2 hours speaking to multiple people who give different answers to the same questions. Not one person seems to know what they are doing.”

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Posted 11 years ago

“I purchased a Samsung RFG23UERS fridge freezer in November, which was delivered in December on the completion of the newly fitted kitchen. The appliance looks lovely, and has great storage space. However, be very wary of buying this appliances, unless - should yours develop a fault - you are blessed with an infinite degree of patience! I eventually got through to the service centre, and had a frustrating twenty five minute conversation with an operator who had great difficulty understanding what I said, and equal difficulty making herself understood to me. She had no knowledge of the product at all, and eventually read from a troubleshooting script, even though I had already told her that I had followed this myself prior to the call. The fault that has developed on this appliance, is that it will not now make or dispense any ice. Within the user instructions, it clearly states that this is a problem which requires an engineer visit/inspection. This is not a cheap product, and I will reserve judgement as to whether I made the right decision. The last american fridge freezer I purchased is still going strong after ten years - the manufacturer of that one is LG. So if you are considering the samsung model, have a look at the alternatives just in case.”

Helpful Report

Posted 11 years ago

Samsung is rated 1.3 based on 4,614 reviews