Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.26

1.3 Rating 4,614 Reviews

6 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.3

Based on 4,614 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Samsung 1 star review on 3rd September 2025

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482

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I cannot give even 1 star after the problems Im having.But I have to put 1 on there. 31/5/2016 brought a washing machine in Currys, delivered 3/6/2016. 5/6/2016 issues with spin cycle. 6/6/2016 rang samsung, explained problem said they would ring back in 15 mins, no call. Rang them back was given reference number and told an engineer would come on 8/6/2016. He came and said there was no problem. Worried about using machine so used launderette. 21/6/2016 complained again another engineer booked. 27/6/2016 engineer confirmed machine irrepairable needs replacing. Rang Samsung who said I would have a code number within 48 hours to replace machine. 29/6/2016 no code so rang again customer services difficult, would have to wait another 48/72 hours for code. 4/7/2016 still waiting................................ now going to trading standards and solicitor for advice, will never buy or recommend Samsung again they do not care about customers no matter what they say!”

Helpful Report

Posted 10 years ago

“Very unprofessional staff at Samsung Support, Surrey Quays. Gave my phone for repair second time and I was told that they will repair it within 7 days and deliver it at home. On 7th day I rang up to ask what the update is on the phone. One of the staff spoke very rudely and said "ITS NOT 7 DAYS YET. There 5 days in a week, We will inform you when your phone is done.." On the 10th Day I phoned Samsung Support and they said they cannot deliver it to your home address, you will have to go and pick it up from the Support Center, Surrey Quays. Went there and they had NO CLUE where the phone was. Eventually after a half an hour search they said that they don't know where the phone is and told ME to call THEM next week. TERRIBLE TERRIBLE service. On top of that they told me to call the third part company and find out the updates from them... WORST Service ever experienced/ Rude staff members/ very unprofessional as one of the staff left half way rushing to go home as his shift finished. I would give them 0 star service.”

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Posted 10 years ago

“I had a Samsung A3 which was only 3 months old and send for repair as it suddenly got switched off.Received it back now with a letter saying that the repair is not covered under manufactur's warranty,and asking as to buy a New phone.We basically lost more than 600 pounds for a Samsung product which is just 3 months old.Never trust this company.We regret for choosing Samsung.”

Helpful Report

Posted 10 years ago

“I have an Samsung Eco bubble 12 kg washing machine. Utter rubbish. Bought in June 2012 and had to have a new motor in March 2014. English customer service were very good, quick response from their approved engineers who were 100 miles away!! Here I am in June 2016 and the machine has a motor fault (3E) again. Also other problems showing up. The customer service is hopeless and is now in India. Giving operators English names does not mean they can speak or understand what I am saying and I certainly cannot understand what they are saying, until I ask to speak to a manager or complaints team. In this case they understand very well and tell me they do not have any contact numbers whatsoever. They are only a call centre. Luckily I have a valid 5 year warranty. However as these motors only seem to have a life of less than 2 years, when it breaks down in 2018 the warranty will be out of date. Yes, the motor has a 10 year warranty, but that does not include labour. Also if a motor is replaced the 10 year warranty runs as if the original motor is still fitted. A new motor does not automatically have the 10 year warranty. This is the most expensive washing machine I have ever bought and it is without doubt the worst washing machine I have ever bought. Since I bought this, Which has given this machine a do not buy rating. The only washing machine to receive this accolade!! The rating is more than justified. Beware. I do not know when somebody will call me back or come to see the machine.”

Helpful Report

Posted 10 years ago

“Brought Samsung smart TV 18 months ago. Just turned off and won't turn back on. Called the help line and they were useless .unhelpfull . Basically told us to go and buy a new one .”

Helpful Report

Posted 10 years ago

“Phone S7 received scratched, talk about quality control. Their customer service is incapable of listening. They are one verse script for responses. Don't care what I wrote, their responses were of no relevance. Not even worth one star. Going back to apple.”

Helpful Report

Posted 10 years ago

“I wish it could be -100. They replaced my charger with a faulty charger and won't give me a new one. Because they have a policy where it can only be replaced once. What a joke. This is not the only time where samsung has let me down. I am definitely going back to Apple.”

Helpful Report

Posted 10 years ago

“I bought a Galaxy A3 which only had a "quick start up leaflet" for other things I had to refer to the manual (which was not supplied). I rang my provider and they put me through to Samsung support who told me I could not have a hard copy as I had access to the internet. I explained I travelled a lot with my job and didn't always have access to the internet nor a printer. The guy spoke to a supervisor who came back with an emphatic no. When I asked to the supervisor they cut me off! I e mailed the customer service team and 3 days later have had no reply. All I want is a manual for the phone I am paying for - not much to ask!!!!!!!!”

Helpful Report

Posted 10 years ago

“My vacuum cleaner broken 3 times. Poor customer service”

Helpful Report

Posted 10 years ago

“In November 2015 AI purchased a Samsung etab, now in June 2016 the charger has developed a fault. I have lost my receipt but have the date of purchase and company bought from on my bank statement but no mention of the item. I have phoned Samsung and spoken to several people from different countries and been told different things. But the end result is that they will not accept my bank statement as proof and that my charger is not covered for any length of time under the guarantee, which after phoning a couple of companies that sell Samsung products that this is not the case. The end result is I have to buy a new charger cable. If I was asked to rate Samsung customer services I would give them a minus 5.”

Helpful Report

Posted 10 years ago

“Rang customer service on +44 330 726 7864 to complain why my phone was sent back unrepaired with a no fault found message I wanted to demonstrate the problem to him. He just was not interested in solving my issue. When I asked about feedback for my customer experience for the call he said that i would get an email after the call NO EMAIL !!!!”

Helpful Report

Posted 10 years ago

“I purchased a Samsung Galaxy S7 Edge at the end of April 2016, within 2 weeks I found the home key button paint had worn off and the phone did not recognise the Sim card. I took the phone to Samsung support in the Trafford Centre to be told it's cosmetic damage and is not under warranty. They put me in touch with Samsung Help Centre and they agreed to check the phone for me. On the Monday a UPS driver knocked at the door at 9:10am and I finished a phone call removed the Sim card and handed him the phone, which was boxed and sealed. I then got an email from ANOVO with a repair cost of £240.00 for a new screen as my brand new phones LCD was badly damaged inside. Apparently this was my fault......I use to swear by Samsung products and now I think I look elsewhere. Anyone else sending phone for repair I suggest you take timed and dated photos as evidence.”

Helpful Report

Posted 10 years ago

“Had a new Samsung fridge freezer delivered to day scratches on front and side rang costumer service was not helpful the agent words were what do you want us to do about it then said they would call back in a hour no phone call back worst service ever and couldn't even talk to a manager”

Helpful Report

Posted 10 years ago

“This is by far the WORST WORST WORST support service I have ever received on any product. PLEASE PEOPLE BE CAREFUL”

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Posted 10 years ago

“Great customer service and helped me so much thanks to Donna solving any issues that popped up”

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Posted 10 years ago

“I sent my Samsung A3 to repair for Samsung repair centre 4 times still they cant identify the faults. They keep sending the phone back with the same faults”

Helpful Report

Posted 10 years ago

“Shocking customer service and warranty repair schedule. Reported my 5 month old tumble dryer as defective (HE code on start up) was told it may be a minimum of 2 weeks before they could visit my home to effect a repair. These items aren't cheap, you pay extra for what you believe is a quality product. Yet you receive little to no after sales support. I certainly won't be in a hurry to buy another Samsung product”

Helpful Report

Posted 10 years ago

“Dreadful service expensive American fridge freezer 3 years old finally told I need an adapter for filter as Samsung have changed the connection on replacements. Just been told that again this will be escalated to another department more time being wasted, worst service I have ever experienced”

Helpful Report

Posted 10 years ago

“I have samsung galaxy s7 edge And in first two days home button wear of and you don't expect to happen in two days Then I noticed that on back of phone I have small scratch only from being in pocket and meatloaf around a phone Is just a rubbish doesn't protect at all small drop from 10 cm get scratch little tap while in to poket and get bump on phone and all its lest than 3 weeks I'm disappointed in samsung”

Helpful Report

Posted 10 years ago

“The worst customer service ever. The only thing they could do is apologise. They had five days to fix my mobile phone and they haven't done it. Girls over the phone w Didn't know how to help, who to call etc. Seriously such a big company with such a poor experienced staff. Shame. It's time to switch to iPhone!”

Helpful Report

Posted 10 years ago

Samsung is rated 1.3 based on 4,614 reviews