Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.26

1.3 Rating 4,628 Reviews

6 %

of reviewers recommend Samsung

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1.3

Based on 4,628 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week

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Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I tried to buy a phone (a birthday gift ) i placed my order 3 days ago and i am still waiting to be dispach.(isn't sounds like next day delivery)...i don' t need the headset anymore .”

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Posted 10 years ago

“I bought a Samsung combination microwave from John Lewis that had a 2 year guarantee. The first time I went to use it as an oven, it cut out after only 20 minutes at 200 degrees. I thought this was just a glitch but when it happened twice more I called John Lewis. I explained that the oven/microwave completely shuts down - no lights nothing and I was asked stupid questions by JL about what I had done to try and fix the issue!! How can you fix what has no power? So they eventually directed me to Samsung. Another 20 mins call asking the same stupid question and I asked if an engineer could just be sent and was told if there was no manufacturing fault I would be charged - no problem, there was a fault! So he came, replaced the fan, left and I rang back within a week to report the same problem. Samsung agreed to send a replacement. Got that, same issue, another 15 mins call to JL and then redirected to Samsung 'who had to just check my file' and another 5 minutes later she says, what have you tried to do to fix the problem!!! So now I wait again all day for the engineer to come and replace the fan and no doubt I will be ringing Samsung again tomorrow. I will not be buying another Samsung micro/combi because this seems to be a common fault and customer services took 20 minutes to agree to send out an engineer. With call centres in 'wherever' there is a lack of language skills and lack of common knowledge to help the customer. I am not impressed with Samsung customer services for appliances, although my TV has been thankfully not developed any faults - yet!!!”

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Posted 10 years ago

“Bought a Samsung smart TV last year. Internet connection to TV stopped working after 3 months, losing e.g. Netflix. TV then progressively crashed more and more - up to 5 times on start-up. Finally got round to speaking to Samsung. Online chat - waste of 40 minutes. Told me to ring call centre. Called call centre who got me to do a Factory Reset. TV now will not start up at all! No warning from them this might happen. No resolution as "specialist wasn't available." So have gone from a TV with some features broken to no TV at all. Told me they would call me...never have. Call centre always 10+ minutes wait, plus the right people don't work during weekend. So I'd have to take time off work to call when with TV! Tried via Facebook...they took a week to respond: and that was to ask if I still had a problem! Unreliable Samsung TV; most useless customer service experienced in 30 years of electronics; buy any brand but them.”

Helpful Report

Posted 10 years ago

“Galaxy Note 4....My phone developed a fault after eighteen months, it kept restarting all the time. Samsung arranged for collection no problem. That was three weeks ago, despite five phone calls, only to be told, we are waiting for parts, I still have no repair time or replacement. I am currently borrowing an iPhone 6, and I can tell you now that because of their poor customer service I won't be buying another Samsung product. We had a problem with an ipod of similar ago, this was returned repaired in 5 days!!!!”

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Posted 10 years ago

“Je suis allée au magasin Samsung de Princes street a Edinburgh vendredi 22 juillet avec u téléphone complètement bloqué (impossible de faire quoi que ce soit avec sans que je trouve la moindre explication). J'ai été servie par un ingénieur qui s'appelle Chris et qui a été vraiment formidable! Il a non seulement résolu le problème mais m.a expliqué quoi faire si cela se reproduisait. Il a pris le temps qu'il fallait et a été vraiment très gentil. Je recommande ce magasin en cas de problème.”

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Posted 10 years ago

“We've just bought an American style fridge freezer for almost £1000, but the tiny nut that attaches the water feed pipe is missing. I can't install the fridge until this pipe is fitted as there will be no access afterwards. This nut must cost around 20p, but after calling Samsung and sending three emails they will not send a replacement as the emails fail to attach the receipt for some reason. Surely there must be someone with an ounce of common sense at Samsung who thinks that customer service is just that and not some drawn out exercise in administration, talk about jobs worth! After over a week the fridge/freezer still sits unused in the middle of the kitchen, these people are a joke!”

Helpful Report

Posted 10 years ago

“Hello people take my advice Never use Samsung.Com for anything ! Or safeguard yourself if you use this company ! There aftercare is a shambles . I've never delt with a company so bad on customer service . Left me near £700 out of pocket. They delivered my phone S7egde that came with a complimentary VR gear headset as I presume ordered and a case I payed £40 for . Total cost £680 i payed through paypal . Because there was 3 products the delivered it in a medium standard brown box . I was not in when it got delivered but a friend signed for it from parcel force. Because it's in my name my friend just signed for it no knowing what was in it obviously. Basically my friend signed for a brown box as the invoice was inside the box he could not know unless he opened it. Anyway I came home to hopefully start playing with my new amazing Samsung galaxy S7 edge and the free complementry virtual reality Gear VR headset and a special genuine Samsung case to protect it. When I got home I opened it removing all the brown tape . None of the box nor tape had Samsung.com on it . Basically it was a brown box! . Anyway to my surprise only 2 things was inside not 3 and surprise surprise the phone was missing ! The most expensive item . A bit disappointed I emailed samsung.com to rectify this simple error or maybe the phone was still on its way ? I got a reply to say the phone should have been in the box ! Ok I thought they would just send a phone out or offer a refund . NO I had to wait for there standard month long investigation starting in March! This obviously frustrated me but I waited .when there so called investigation had finished they basically said you signed for the 3 products so it's my responsibility ! Obviously I was furious and upset and rang them to ask what was going on and told them that a telephone conversation I had back in March with Samsung.co customer advisor admitted yes we've had many of victims like myself on the pre orders in the same week with phones going missing when being delivered with a complimentary headset in a basic brown box . This led to another month investigation!!! . That was it is received a brown box being allowed to be signed not by myself but a friend not me with a invoice inside the box . What was he signing for ? Had the box been tampered with they asked no i said it looked ok with its basic parcel brown tape . Well it's not parcel force nor us Samsung.Com then . But hang on i said you Samsung.com said it left your packing department so why do I not have it ! months later still trying to get my point across saying ok the phone has gone so you Samsung.com have the parcel insured right ? Sorry sir it's not our problem . What part of this is not Samsung.Com problem . I felt like I wasted so much money on a new phone that I needed elsewhere having 4 depending children . It's obvious Samsung.com products are bigger than the customer's . Big fish small fish . My advice is never buy from them and never sign for a brown box . Your being ripped off ! I have learnt so much from this . Yes samsung.com investigated and concluded it's not there fault but me the small fish did my investigation and concluded they samsung.com was totally to blame not me not parcel force but samsung.com. so many errors in there delivery procedures left open to abuse creating innocent customers as victims. Errors from samsung.com 1 sending a brown box with 3 products in one box should be signed for only when opened and checked by the customer only. 2 the very expensive phone should have been sent out as in its own box as a standard phones are delivered . 3 the Samsung S7 edge did not leave there factory so why is this parcel not insured to its value as every package I have ever sent was insured for a very small fee . 4 this is samsung.com a massive company yet the unique IMEI number was never blocked by them or tracked . They would obviously see the phone had not been used or to track it . Clearly they would find it in there packaging department or a Opportunists has it when they seen a clear flaw in the delivery service . 5 samsung.com investigated 2 times yet same conclusion ! The £600 phone was sent from there packaging department but who says it did and why is there word more important than my word . Why is it OK for the Big fish Samsung allowed to investigate yet the small fish the customer's own investigation dismissed as nothing . Clearly Samsung.com have serious delivery problems that are open to abuse leaving innocent customers as victims of expensive petty crimes . I am no Manager but I bet I could make sure the expensive products reaches its customers. I hope my upsetting experience helps anybody who reads this not to be left as a victim of crime ! It will help me get a little satisfaction if there is no more victims left open to abuse by a massive company who clearly have become amazingly complacent. BIG FISH SMALL FISH .”

Helpful Report

Posted 10 years ago

“I have got a Samsung washing machine. Got it just before xmas of last year. The first machine arrived squashed. The second has been fine for 3 months then it developed a loud squeak when it spins, Went back to curry's to ask for someone to come and look at it and got told No. So I 've got an 6 month old machine that I spent £400 on, that has developed a metal grinding noise 1/2 way through the spin and I've got to put up with it. Guess who wont ever buy anything from Samsung again”

Helpful Report

Posted 10 years ago

“tried and tried to find an email address to send a complaint they do not do it as by writing it puts customers off .and there are fewer complaints,so i had to write a 4 page a4 size letter it was that big”

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Posted 10 years ago

“3 weeks ago my washing machine caught fire. It's 3 years old. Engineer came out next day and confirmed somehow it had burnt out which he'd never even seen before. Next day Samsung confirmed that it was a manufacturing fault and we would get a replacement. Great I thought, I've got a 3 year old and a 2 year old...I need a washing machine. 3 weeks later after numerous calls to the customer service team who frankly couldn't deal with a customer if their life depended on it, 3 way conversations with the mysterious customer relations team, and being advised a multi billion dollar organisation doesn't have the ability to transfer calls and that they have no complaints department, I'm ready to explode. I will never buy Samsung again. .”

Helpful Report

Posted 10 years ago

“Got an s5 in warranty. Go into liverpool one store. Get no help with excuses about google lock, i could have a stolen phone,no paper work reciept which when i ring hq to complain they know nothing about these "procedures" If the phones a gift i wouldnt have one would i!? Emailed ceo & rang hq . Wentback into shop got managers name then ended up arguing with staff. Questioning me yet still no help. Wont go back. Awful. Makes u angry. They want to sell and dont help with " problems" Maybe bin the s5 and get an iphone.”

Helpful Report

Posted 10 years ago

“Avoid buying from the shop.samsung.com/uk website. "Next day" delivery doesn't mean you will get your purchase the next day - clever wording might make you THINK that you will but when you press that "buy" button & get further in you will see the words "providing the order is placed and you have received your order acknowledged before 7pm". No order acknowledged = no delivery the next day. Oh, & no weekend deliveries either it seems. If your purchase is faulty when you receive it, be prepared for a wait. With smaller items at least, YOU will have to return it (with the prepaid label they provide) at your Post Office. Then you wait. And wait. And wait some more. Honestly, buy elsewhere - even if it is a few quid more. Save yourself the trouble.”

Helpful Report

Posted 10 years ago

“Terrible awful service! Trying to charge me for an engineer to visit to inspect a faulty fitted hob. No problem with the visit, but they want to charge me if they deem it out of warranty. Have repeatedly exchanged emails and phone calls to try and resolve but no one reads previous chains or is interested in making themselves available at a convenient time for me to discuss (2 young kids and work means I cannot take calls easily at their convenience). Will NEVER buy Samsung again.”

Helpful Report

Posted 10 years ago

“Waiting for almost one hour for my appointment.”

Helpful Report

Posted 10 years ago

“I cannot give even 1 star after the problems Im having.But I have to put 1 on there. 31/5/2016 brought a washing machine in Currys, delivered 3/6/2016. 5/6/2016 issues with spin cycle. 6/6/2016 rang samsung, explained problem said they would ring back in 15 mins, no call. Rang them back was given reference number and told an engineer would come on 8/6/2016. He came and said there was no problem. Worried about using machine so used launderette. 21/6/2016 complained again another engineer booked. 27/6/2016 engineer confirmed machine irrepairable needs replacing. Rang Samsung who said I would have a code number within 48 hours to replace machine. 29/6/2016 no code so rang again customer services difficult, would have to wait another 48/72 hours for code. 4/7/2016 still waiting................................ now going to trading standards and solicitor for advice, will never buy or recommend Samsung again they do not care about customers no matter what they say!”

Helpful Report

Posted 10 years ago

“Very unprofessional staff at Samsung Support, Surrey Quays. Gave my phone for repair second time and I was told that they will repair it within 7 days and deliver it at home. On 7th day I rang up to ask what the update is on the phone. One of the staff spoke very rudely and said "ITS NOT 7 DAYS YET. There 5 days in a week, We will inform you when your phone is done.." On the 10th Day I phoned Samsung Support and they said they cannot deliver it to your home address, you will have to go and pick it up from the Support Center, Surrey Quays. Went there and they had NO CLUE where the phone was. Eventually after a half an hour search they said that they don't know where the phone is and told ME to call THEM next week. TERRIBLE TERRIBLE service. On top of that they told me to call the third part company and find out the updates from them... WORST Service ever experienced/ Rude staff members/ very unprofessional as one of the staff left half way rushing to go home as his shift finished. I would give them 0 star service.”

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Posted 10 years ago

“I had a Samsung A3 which was only 3 months old and send for repair as it suddenly got switched off.Received it back now with a letter saying that the repair is not covered under manufactur's warranty,and asking as to buy a New phone.We basically lost more than 600 pounds for a Samsung product which is just 3 months old.Never trust this company.We regret for choosing Samsung.”

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Posted 10 years ago

“I have an Samsung Eco bubble 12 kg washing machine. Utter rubbish. Bought in June 2012 and had to have a new motor in March 2014. English customer service were very good, quick response from their approved engineers who were 100 miles away!! Here I am in June 2016 and the machine has a motor fault (3E) again. Also other problems showing up. The customer service is hopeless and is now in India. Giving operators English names does not mean they can speak or understand what I am saying and I certainly cannot understand what they are saying, until I ask to speak to a manager or complaints team. In this case they understand very well and tell me they do not have any contact numbers whatsoever. They are only a call centre. Luckily I have a valid 5 year warranty. However as these motors only seem to have a life of less than 2 years, when it breaks down in 2018 the warranty will be out of date. Yes, the motor has a 10 year warranty, but that does not include labour. Also if a motor is replaced the 10 year warranty runs as if the original motor is still fitted. A new motor does not automatically have the 10 year warranty. This is the most expensive washing machine I have ever bought and it is without doubt the worst washing machine I have ever bought. Since I bought this, Which has given this machine a do not buy rating. The only washing machine to receive this accolade!! The rating is more than justified. Beware. I do not know when somebody will call me back or come to see the machine.”

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Posted 10 years ago

“Brought Samsung smart TV 18 months ago. Just turned off and won't turn back on. Called the help line and they were useless .unhelpfull . Basically told us to go and buy a new one .”

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Posted 10 years ago

“Phone S7 received scratched, talk about quality control. Their customer service is incapable of listening. They are one verse script for responses. Don't care what I wrote, their responses were of no relevance. Not even worth one star. Going back to apple.”

Helpful Report

Posted 10 years ago

Samsung is rated 1.3 based on 4,628 reviews