Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.24

1.2 Rating 4,744 Reviews

5 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.2

Based on 4,744 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

Write Your review

Tell us how Samsung made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Samsung 5 star review on 6th December 2025

Riley Cooper

Samsung 1 star review on 8th October 2025

Mukhtar Attarwala

Samsung 1 star review on 20th September 2025

I Got Help From Martinsusan10032atgmail.com When I Was Deceived By Online Scam

Samsung 5 star review on 20th September 2025

480

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Went to Samsung Experience Store Chapelfield yesterday and spoke with Sam the Manager. THIS IS WHERE WE BROUGHT THE PHONE FROM. Sam, was delighted to inform us that its not his or the stores problem as the store is no longer part of Carphone Warehouse. We stated FACT AFTER FACT of the poor service we had to endure from both the store and his staff and was met with BELLIGERENCE SHRUGS OF THE SHOULDERS A COULDN'T CARELESS LESS ATTITUDE AND EXCUSE AFTER EXCUSE. FOR EXAMPLE: why did the engineer we reported not then put any notes on the job sheet for the correct repairs to be carried out - SAM ANSWER "Ah well Gary is only a level 1 engineer. Question 2. Why was the repair not carried out then - Ah well at that time we did not have a proper repair center/a fully equipped repair center so repairs could not be completely carried out. Question 3 So why did the phone returned back to us in a worse state then when it went in for repair - Well this can sometimes happen. Your Assistant Manager Ben said it would be better for us to go through Anova your Service Centre - why did he not say or anyone else say before hand to take it to Carephone Warehouse as you are doing now. I then proceeded to show him copies of other customer's reviews that I had printed off from this site only for them to be chucked back at me across the table & a "WHAT AM I EXPECTED TO DO WITH THEM" Act - Learn - and respond in the correct and professional manner would be a good start. It doesn't matter who you speak to with regard to Samsung 95% will come back with the same answer which is AVOID AT ALL COST. I have tried to lodge a complaint with Samsung and again this is not something you can do with them. HOWEVER, for all you out there PLEASE PHONE THE FOLLOWING NUMBER 03454 040506 TO FIND OUT YOUR CONSUMER RIGHTS as like me you might be pleasantly surprised.”

Helpful Report

Posted 8 years ago

“Manchester store was 10/10 excellent service online support and sent it to their site in Essex 1/10”

Helpful Report

Posted 8 years ago

“I have a Galaxy s7 Edge, which I dropped and damaged the back of. Separately (and later after trying to get it repaired) the phone has developed a fault on the screen with a pink line running down it. I spent a couple of hours trying to get hold of samsung both by phone and through online chat. Both were fairly ineffectual but eventually got through to them on chat. I live in central London but after a while they directed me to a repair centre in Essex, surely this wasn't the closest I asked? Ah no, there's one on Oxford Street. I took my phone in, queued for an hour, and eventually spoke to someone. She said they would take my phone, great. I figured it would take a couple of hours for a repair - nope, A WEEK! Fine, give me a replacement phone I asked. We don't do those I was told. Seriously?! Flagship phone, one week to repair? Disgustingly bad service. In comparison, I broke the screen on my old iphone multiple times. Apple have an online booking system, drop your phone in and get it back within two hours. Superb service, wander around the shops and it's good as new. I love the look of the new s8 and have spoken to a number of friends who are thinking of getting it. As soon as I've explained my experience, each and every one of them has decided to stick to Apple. I'll be going back to it in September too. Sort your customer service out Samsung, it's a joke and costing you customers.”

Helpful Report

Posted 8 years ago

“The phones are fine but the service is absolutely terrible. Avoid at all costs.”

Helpful Report

Posted 8 years ago

“My Galaxy S5 was still under warranty but was having a host of issues such as battery getting VERY hot, freezing and connection to bluetooth issues along with batter being slow to charge and fast to drain. Contacted Samsung who said they would arrange for the phone to be collected and it would be away for 10 days, not great as I would be without my phone for 10 days but hey ho it was going to get fixed. My partner waiting at home all day for the courier to come and collect my phone but no courier came. Contacted Samsung who looked into it and came back saying the original agent hadnt completed the order properly so had to do it all over again and this time my phone was collected. I tracked the phone online while it made its journey and then through its repair process. All seemed to be going well until I checked online and it said the status was "waiting on customer confimation". I contacted Samsung who to their credit got onto it straight away, they then said the engineering company they use was looking to speak to me about the issues with the phone and put me through to them. I was on hold for a lifetime listening to the same song repeating over and over. When I finally got through to them they showed about as much interest in me as the brown stuff that my dog likes to place all over my local park does. They said they could find no fault and the phone would be returned unrepaired. I tried explaining to them further about the issues but the guy just wasnt interested and sounded like I had just disturbed him from a power nap. He said they had ran diagnostic checks ect.... and nothing was found so there was nothing else they could do. Discouraged I gave up and received my phone back (minus its screen protector and with some cosmetic damage to the paintwork round the edges) 2 days later. Having been a fan of samsung phones this experience has left me with a bad taste when it comes to samsung support. I have to say samsung were actually quite good, their agents seemed friendly and helpful even if their technological skills were a little lacking, they did call me back straight away when I asked so that I didnt incur costs on my friends landline. They also seemed to be interested in dealing with my issues and apart from the error in the first pick up arrangements I was quite happy with their customer service. The company they use to carry out their repairs however as seriously letting them down big time, this company wouldnt know customer service if it bit them on the backside, extremely shocking service with uninterested agents who seem to either think customers are technological hypochondriacs that hallucinate all these issues or just cant be bothered doing what they are paid for, carrying out repairs. MY other half just got herself a brand new S7 edge which has developed a dead pixel on the screen, I'm dreading the process of repair we will have to go through for her. How can a company of this size be soooo neglectful of their customers is beyond me, they really need to get it together!”

Helpful Report

Posted 8 years ago

“BEING VERY GENEROUS WITH THE ONE STAR AS I WOULD LIKE TO GIVE A MINUS ZERO! Took phone to Norwich Samsung experience store as having problems with it, sadly on getting back home with it I find that the problem I took it in with wasn't fixed and I couldn't make calls on it either. Phoned the shop and couldn't speak to anyone in charge, was told that a diagnostics report was carried out only on the phone as there was nothing else on the notes to indicate what was wrong with it. I telephoned Samsung Support Center and arranged for the phone to be repaired through them >>> PLEASE PLEASE PLEASE I CAN NOT STRESS ENOUGH AVOID THIS PROCESS AT ALL COSTS. Phone was indeed collected and taken to the repair center, I then get an email from the repair center asking that I get in touch with them - you can not send them an email back as its a no reply email and they just don't answer the phones. Kept trying but just couldn't get through so called the call center again only to be told that "I have to stay on the phone constantly for a minimum of 45 minutes or until they answer the phone basically !!!! as this is there policy. Even though I had given full details of the problems with my phone and my home telephone number this is what I was told this morning from the repair center when I did finally manage to get through:- Oh we tried to call you but could get through as the number is wrong/doesn't exist. THE NUMBER THEY WERE TRYING TO CALL ME ON WAS MY MOBILE NUMBER WHICH THEY HAVE WITH THEM FOR REPAIR - Couldn't find anything wrong with the phone (even though we have had numerous people in our home when trying to charge the phone and have seen/heard it themselves.) and then went on to ask me what was wrong with it. Again I explained the problem only to be told that this was not put on their report sheet - IS IT ME OR IS THERE A PATTERN OF EVENTS FORMING HERE. Was then told that it was my word against theirs really and if the engineer felt there was nothing wrong with the phone that is indeed how I would get it back. THE COMPLETE AND UTTER BELLIGERENCE AND INCOMPETENCE OF STAFF FROM THIS COMPANY BEGGERS BELIEF TO SAY THE LEAST - Recently purchased a new indoor cinema system and surround sound a new washing machine and took delivery on a new cooker and grill this week and SOOOOOOOOOOOOOOOOOO SO pleased to say that none of them were Samsung product !!!!!!”

Helpful Report

Posted 8 years ago

“Took my mobile in to the Samsung experience store in Norwich and "WHAT AND EXPERIENCE" Firstly spoke with Hannah & explained that I was having problems with charging my phone. Hannah looked at my phone & said that my battery was behaving oddly and referred me to an engineer called Gary of whom I had to explain things again in detail. Because he had not heard not heard of a mobile behaving like this before we felt as though he lost interest in what we were saying. This was somewhat backed up by by a later conversation with Ben the assistant manager who confirmed that he had not bothered to put the problem details down on the engineers report sheet so subsequently the phone wasn't repaired even though we had a call to say it was. Not only was I left with the original problem I only had a phone that I couldn't make calls with as it kept cutting off. This Gary said that he would be repairing the phone .... he didn't. He said that he would call us ...... he didn't he got Amy to send an email as he to advise the phone was ready for collection as he wrote down our number incorrectly even though we confirmed it with him twice. When I was handed the phone back on the morning of collecting it I was told "oh is fully charged and ready to go" it wasn't fully charged it only had 35% charge on it - wouldn't normally be a problem except we had taken it in because of it having problems with charging !!!!!!!!!!!!!!!!!!! Really has left a bad taste in my mouth and would not recommend them to anyone as the after sales is non-exsistant”

Helpful Report

Posted 8 years ago

“My new galaxy s7 edge not working and it's brand got it 2 months ago and when I called them they told me they will keep my phone for 2 weeks and I won't have any other phone to use whats rubbish, That's really annoying I work as driver and I don't have phone to make call and use for map really disappointed from sunsamg and the customer service”

Helpful Report

Posted 8 years ago

“Returned a phone to them on the 27th of January 2017, they lost it all they say is they are looking into it Customer Service non existent simply not interested, tried ombudsman service they dont deal with Samsung. Now purchased a new phone from a good company have given up on this lot.”

Helpful Report

Posted 8 years ago

“Excellent service from technician Gary in Norwich Chapelfield Samsung store on two occasions. Knowledgeable, patient with all my queries, sorted all the issues and advised repair could happen next week. Super helpful!”

Helpful Report

Posted 8 years ago

“My name is Nizamuddin patel BL3 3AX THAT'S MY POST CODE. This is 4th times I hade to send my samsung s7 edge to samsung repair centre in 6th month. They don't want replace this device rubbish costumer service.”

Helpful Report

Posted 8 years ago

“I would leave no stars if I could. My wife's phone just powered off and wont turn back on. Went to the Samsung store in Newcastle as it's still in its "2 year warranty". Told us to return the next day as they had just been refurbished and didn't have any equipment to do a test on the phone. So off we went and returned the next day to be sold the same excuse. I have now just discovered that they also fed this excuse to another customer a few weeks ago. I think they are A bunch of lying, useless time wasters. I for one will be sticking with apple and my wife will not be using Samsung again. #samsungareshit #timewasters #noteveneorthastar #uselesscunts.”

Helpful Report

Posted 8 years ago

“The guys at Samsung Belfast brilliant guys had my phone sorted in 1 hour. Thankyou so much brilliant service”

Helpful Report

Posted 8 years ago

“Purchased two galaxy 7 edge phones dec 2016 one as a crack in tbe screen both protected i am 65 years old and respect my belongings sent 2 emails to support never recived a reply after 2 weeks I called them I was cut off once and 2 nd time was told not interested as I must have damaged it They have forgot who the customer is and with out us they would have to work else where Will never by a samsung product again this time it's cost me £1250 got the phones which lasted 3 months”

Helpful Report

Posted 8 years ago

“Our fridge freezers' ice maker stopped working 3 months out of warranty. Calls to independent repairers returned quotes from £170-385 to attend and rectify. I called Samsung to see if they could assist and, helpful as they were in providing named repair agents, no financial assistance was forthcoming up to the point when I asked: "Do you have some form of warranty-goodwill programme?" After 4 minutes on hold a delighted "Geoff" ( not, I suspect, his given name), told me his supervisor had approved a FOC call out and repair for us. True enough a chsrming chap arrived, replaced the ice box and left; this was followed by a call from Samsung to see how satisfied we were. Suffice to say the answer to that was "delighted" and I felt the need to upload a review to show that Samsung are listening, and reacting, to their otherwise negative press, and to share this last piece of cautionary advice: if you don't ask..........”

Helpful Report

Posted 8 years ago

“My son purchased a Note 4 from a company that has turned out to be a scam. The phone only worked for 15 day. We tired to get their help, but they basically shut down and moved on. I filed a complaint with the Florida Attorney general, but it is now clear that we, along with other, have been scammed. Had this been the entire story, I would have nothing more to say, as Samsung had nothing to do with at that point. However, the Samsung webpage make it clear that the reason the phone isn't working is due to a known manufacturing defect, and it takes them all of 5 minutes to fix it. Since it is proprietary software, no one else can do it. So, I took the phone a Samsung Rep working inside the Best Buy. He looked at the phone and informed me that the company that sold us the phone, had “rooted” the phone. We didn’t even know what that meant at the time, and I have verified that the company advertises the phones as “Factory Unlocked”, so again, they lied. We never ask for, paid for, or even wanted a "rooted" phone. He then said that since the phone had been “rooted” he was not allowed to fix it. Ok, annoying but still not Samsung fault. However, I was hoping that there was some kind of paid repair service that would allow me to salvaged our $265.23. So I contacted there Customer Service Reps chat line (I attached the chat), just for information. I never expected them to do anything. I was 100% honest, and I explained what the last Samsung Rep said. The online rep even asked me if we “rooted” the phone, she knew the exact state the phone was in. However after listing to our story, she felt sorry for my son, and agreed to make an exception, as long as I paid a $75 non-warranty repair fee. I agreed and she opened a repair ticket and get if fixed. Then to complete the process, I had to speak o 3 other Samsung employees (two Reps and a Manager). I told all four of these Samsung employees the situation. I was happy to do so, because I was SO HAPPY they were being SO KIND! ALL four of them knew the phone was rooted and all four of them agreed to fixed anyway, for $75. I sent the phone in but it was returned without them even looking at it, with no real explanation. So I called figure out what the problem was. Samsung first attempted to say that they would NEVER make an exception like that. When I sent them the chat logs showing them they did, they changed their tune and claimed that it was a mistake and the four Reps were never authorized to make than kind of exception. So they are claiming that the four Samsung employees all independently lied, and are now refuse do what is right, and fix the phone. I would hate to be one of these Samsung employee, since they are being thrown under the bus right now. They claim that “rooting the phone voided the warranty”. YES I KNOW, that is why I had to pay $75 for a “non-warranty” repair, HENCE THE WORDS “non-warranty repair". They collected money to do it, agreed to fix it for that money, and now refuse to honor their verbal contract to do it. On top of all of this, once it became clear that they wouldn’t back down, I was told that they would credit the fee back to my account within 3 to 5 business days (from March 16th). Today is March 23rd, still no money. As I was still upset and without any other options, I emailed a very nice letter to the CEO. I followed the "a kind work might help you get what you need" mentality I begged him to let Samsung honor its word and allow this exception. I pointed out that it cost them absolutely nothing, and they would be rescuing a 16-year-old Eagle Scout from having his Eagle Scout gift money from being robbed, while making $75. Then a person respond, and she was quite frankly insulting. She again dug her heals in, and pretended that I was lying and they didn't really say what they did. However, she then, pretending to care about us, offered to refund my fee using an American Express gift card, "for my inconvenience". So let me get this straight, on March 23rd, "for my inconvenience" your going to make me use and American Express Gift Card to get back money that you should never have collected in the first place (after all no one was ever authorized anyone to allow the phone to be repaired in the first place), even though you already agreed to refund the CASH to my account by the 21st? What happened to crediting my account within 3-5 days? Another lie? This person, and all others, are refusing to fix a manufacturing defect, based on a third parties actions, and something we didn’t do, never asked for, and they even took money to overlook. It would be no different than a car company refusing to fix a recalled vehicle, based on the fact that the previous owners put non-standard headlights on it. Samsung’s behavior is no different than the company that sold the phone. Samsung sold a defective phone, agreed to fix it for a fee, knowing full well it was rooted, took my money to do it, and now refuses to fix it and or credit my money back. As far as I am concerned, Samsung is just as evil and corrupt as the people who scammed my son out of his money in the first place. In fact, they might even be worst, since they looked us in the face and took our $75 with no intention to do anything with our phone, knowing that my son was already a victim of fraud. Who is worse?.......the con man who knocks out and robs someone, or the guy who comes along and steals the watch of the victim, while claiming to be helping?. They took money to save the day, my son's last dime, and didn't even attempt to help. SHAM ON THEM! We will NEVER buy another Samsung product again for the rest of our live. We will also take every chance we get to tell people how, on top of making exploding phones, Samsung care nothing about its customers, and will do everything it can get out of fixing manufacturing defects. The fact that the phone was rooted, had nothing to do with the manufacturing defect the phone had, so they are using “policy” to fell defective phones. All Samsung cares about is milking the last drop of money from their customers before throwing them away All I can do is hope that someday my story will cost Samsung a sale or two, as this the only justice we will ever get from Samsung.”

Samsung 1 star review on 23rd March 2017

Helpful Report

Posted 8 years ago

“Dreadful! You'd never know I was the customer. I won't be replacing my faulty Samsung dishwasher.”

Helpful Report

Posted 8 years ago

“Not even deserved 1 star! Bad experience at samsung low yat service centre, Kuala Lumpur, Malaysia.”

Helpful Report

Posted 8 years ago

“1 star is too much! REGARDING A 4 MONTH OLD TV I bought the Samsung Curve 55" in late October and at the start of February (this month) I turned on the TV and there was a spider web crack on the inner screen. I called up Costco (the place I purchases it from) back and forth (I have a 5 year warranty) and they said it was physical damage, bearing in mind I would have known if I had touched an expensive TV let alone damaged it! They said the warranty covers manufacture defects, which in my opinion should be this. If a costy TV can easily break (with no one touching it) then surely the fault is with the cheap quality. After this, I called Samsung who said they would send an engineer etc but they later called and said the same thing. I am disgusted at the dishonesty of Samsung and the abysmal quality, for a TV just 4 MONTHS to malfunction like that is not acceptable!! I'm disgusted at the rude customer service, will NEVER touch a Samsung product again and will let everyone know not to aswell.”

Helpful Report

Posted 9 years ago

“Two Samsung purchases over recent times, kicking off with a 51" 3D TV that barely lasted 2 years before failing, and being diagnosed as 'beyond economic repair' by specialists...luckily I also bought a 4 year guarantee at the time of purchase, otherwise I would've been left without a TV and minus the £1100 purchase price, this time opting for the far superior Sony as a replacement. Then there's the jolly japes I've had with the NP350V5C 15" i5 laptop I bought, not so very long ago. Like many others, I decided to upgrade from Windows 8.1 to Windows 10....and that's where the fun really started. It started losing drivers, so the USB ports no longer worked, then it lost the driver for the CD/DVD player. Their online back-up and support is laughable...read non-existent. It transpires that Samsung didn't bother to put a Windows 10 action plan in place (and still haven't bothered), leaving tens of thousands of customers in the lurch, and the only thing they've done is casually announce online NOT to install Win 10 as machines made before 10 will not upgrade. So, a totally crap TV, and a £500 laptop that won't/ will never upgrade. Glad I didn't buy their exploding mobile phone as well, as that would've been a hat-trick. In short, I will NEVER, EVER again buy anything Samsung...third rate junk from a country that can't even produce a decent car.”

Helpful Report

Posted 9 years ago

Samsung is rated 1.2 based on 4,744 reviews