Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.24

1.2 Rating 4,748 Reviews

5 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.2

Based on 4,748 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Samsung 5 star review on 6th December 2025

Riley Cooper

Samsung 1 star review on 8th October 2025

Mukhtar Attarwala

Samsung 1 star review on 20th September 2025

I Got Help From Martinsusan10032atgmail.com When I Was Deceived By Online Scam

Samsung 5 star review on 20th September 2025

480

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've bought Samsung phones for the last ten years.purchased z flip four months ago screen cracked across the seam they will not cover the phone will never buy from Samsung ever again.”

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Posted 5 years ago

“Most awful customer service ever on a refrigerator that’s still under warranty! It’s been a month since the problem was diagnosed and I’ve experienced portals that won’t upload, eFax’s that go into a black hole, promises that I’ll be called back that don’t happen and 10 hours of phone calls with an overseas customer service center that can’t help. I’m on my 4th service ticket and I’m not any closer to resolution. Don’t ever buy a Samsung appliance!”

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Posted 5 years ago

“Samsung is known for having the best appliances in the market. I recently remodeled my kitchen and purchased all new Samsung appliances with an extended warranty. Seven months later, my range oven door wouldn't close. I called Samsung and made, what I thought was an appointment for service. Two days later, when the repair person did not show, I called the repair service Samsung referred me to only to find that the appointment Samsung made was for the repair service to call me back to make an appointment! So by then. The only time the repair service had available was a week later. So I wait a week, the service man arrives, thinks the problem is the micro switch but he doesn't have the part. Says it is a common problem and blamed his boss for not packing the part. Said he would place the order for it and didn't know when he would be back! I had to call the office to make another appointment but first they had to check for the part. Took another week to get another appointment. So the guy comes back with the micro switch. That wasn't the problem. He thinks it's the latch. That wasn't it. He says he's going to order a new door! That will take a week because it has to ship from Atlanta. So I wait a week and don't hear anything and call the repair service. No answer. Have to wait for a call back. No call back after 24 hours so I call again. Leave another message. Three hours later, I get a call back. They show it is in transit. Said she would try to get an ETA. Called me back next day and said they would have it in a couple of days and made an appointment to replace the door. Repairman arrived and replaced door with new one. Still won't close. Another technician arrived. Two guys worked on it and couldn't get it to close so they put in a call to Samsung authorizing a replacement of the range. He said he would call me back with information Monday (this was a Saturday). No call received Monday so I called Samsung. Was on the phone with a rep for over half an hour but she did get my claim application in and told me to expect a call from a case manager with instructions on how to exchange. She said call back should be in 24 hours but give them 48. I waited the full 48 hours and never got a call so I called Samsung again. Waited for a call back for an hour through their queue call back service. The rep put me on hold several minutes while she confirmed something then said she was transferring me to a case manager. She transferred me to the main line and I ended up in queue again. There's an hour wait so I selected the option for a call back. It has been 2 hours and still no call back. I don't expect one today as it is after business hours. So I'm going to have to call them again tomorrow. I have been without an oven for over a month now. This process is ridiculous. Only two repair service providers in my area that will work under the Samsung warranty and they both have the worst ratings in town. I called the service I used under my old appliance warranty and learned they do repair Samsung appliances but will not accept warranty service. The rep was kind and didn't say anything bad about Samsung, but I now understand why. They're a 5 star rated service and it appears Samsung is not! I'm not sure when I'm going to get a range that works completely. Samsung products may be great but, if you have trouble with one, don't expect your warranty to do its job.”

Samsung 1 star review on 13th August 2020

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Posted 5 years ago

“Samsung company does not want to sell celulars directly to clients in Puerto Rico!”

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Posted 5 years ago

“The TV will not stay connected to my devices. I called while at work twice and the customer service people want me to stay home and spend an hour playing with a TV that does not work. The TV is less than 3 months now and I reset it and it won't let me activate it without a Samsung account. Why did you sell me garbage and why are you demanding that I pay thousands of dollars and have to sign up with you? I'm not able to sign in and what the hell is it with Samsung and no key board if we need to type passwords. The caps lock has to be activated every time instead of staying until I turn it off. So many failures with this. A 2 thousand dollar TV that I need to spend an hour screwing with to watch. Take this broken TV back and stop trying not to be responsible by making me take a day off to repeat the tests I have already done. IT IS BROKEN”

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Posted 5 years ago

“Pathetic. My year-old Samsung TV just died, completely. It has a 3-year Samsung warranty. After 33 days, 1 canceled service visit, and 3 actual service visits with 2 parts replaced (all costing Samsung many times the cost of a new TV), they finally said they need to replace the TV. But, I need to wait to receive a call from the Exchange team, who will give me "information" and will then hand off to some other team for the next step. Because that's "the process."”

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Posted 5 years ago

“Purchased an S10+ last August, I thought this phone would be great for traveling and pictures. It takes great photos, that's about it. This phone was plugged into my vehicle charging while I was driving in last winter and the phone started smoking and sparking! I was so taken back, I could not believe a brand new phone , let alone any phone that would do that! Huge safety hazard! Months later I noticed how the phone over heats while on a video chat after about 45min while in the comfort of my own home. Sure electronics heat up in the sun but not while sitting at home. 2 days ago my phone screen (1/3 of it) literally just went white with light, then it decides to switch to all different colors.. it flashes very quickly with green and white light, red, orange whichever it feels like. I also have no accessibility to the keyboard or anything on the bottom of the screen unless you remember where the icons are off my heart because you can't see anything but bright light. Also I can only get to the home screen if I set it on a wireless chargers and push a bunch of buttons to hopefully prompt the lockscreen and I remembered by password off my heart so I can swipe in but you basically can't see anything you do. This phone cost almost $2000 brand new and it is JUNK! DO NOT WASTE YOUR MONEY ON SAMSUNG PHONES! I use to love Samsung and then I went to the Iphone and back to a Samsung...worst mistake.”

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Posted 5 years ago

“Terrible quality and poor customer service! Products will not work well! Unexperienced Technicians to fix them! Don’t buy these appliances! Save yourself a lot of trouble!!”

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Posted 5 years ago

“Nightmares, such a lousy service....replacement of my refrigerator is taking forever, more than 2 months now and still waiting. Customer service, case manager terrible services. Always keeping us hanging on information. Do not ever buy any Samsung products.”

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Posted 5 years ago

“Their promotions are a scam. Youll never get it.”

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Posted 5 years ago

“I have all Samsung appliances washer dryer dishwasher. My house is only 3 1/2 years old as is all my appliances. My dishwasher has broke down 3 times, for whatever reason it won’t get my dishes clean. My washer has had 2 recalls on it and my clothes will not come clean, I use the best wash detergent and fabric softener and I run a washer cleaner thru it on a regular basis. Lastly my dryer. The belt tensioner went bad. 3 days after that repair 2 drum rollers went bad. I’m done with Samsung. Not like they would make things right anyway.”

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Posted 5 years ago

“I am noticing these companies sites you are forced to give a rate of at least 1 rating to their company as a 1. Even if they don't deserve it. So, I will now know these are not as accurate as you would believe. It should allow you to tell your review then rate your experience of the company if you wanted to. That would be a more depiction of real life experiences. Well, my own certified experience with the products are okay and small to minimum. This is a great thing for me. However, my experience working with the company is a much different story. You would think a major company like Samsung would treat employees fair and sensibly but by no means do they do this. My first impression was entering a prison with cell mates all going thought security scanning and probing. This is somewhat understandable with because of thief. The major problem I couldn't over look was the direct disrespectful leaders who they put in charge of the new employees. I was yelled at and disrespected so badly on my 3rd day, that another employee asked me to come on the isle with him to get away from all the unorderly misconduct. I was only at this job for 3 days not even a week and strange men walked right up to me and proceeded to yell and act unprofessional and frightening me. I will assume this is the approved behavior of this company as to the first impression is a prison environment. This man acted like a salvage towards me.I'm still trying to understand the logic to his outburst of behavior as well to me. He proceeded to go get more men to intimidate or to jump a 5*4 inch woman weighting 150 IBS . I'm still tormented by his actions and the other man told me because I had a problem with his behavior toward me to clock out and he would walk with me. I asked him kindly to stay away from me because I am assuming they are still going to jump me or rape me at this point and he threaten to call security on me if I resisted him. Please you never know the work environment of where we chose to buy products or use products from. please investigate your buying power and the way people treat their employees. You could be sponsoring rape, abuse and mistreatment at these companies just to have a Samsung phone experience. I certify personally my true and real experience of this issue.”

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Posted 5 years ago

“purchased a samsung refrigerator, microwave and stove from home depot in September 2018. I had to call for repair on a peeling stove in September 2019, repair icemaker broke in June 2020 and now my stove is peeling again. (august 2020) Samsung states this is not under warranty and it will be my responsibility to have this fixed. I feel if a product has the same problem is less than a year its a manufactures responsibility even tough the warranty is up. I also have an extended warranty. I would never purchase another Samsung product again. BUYERS BEWARE”

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Posted 5 years ago

“Horrible QC. Samsung won’t honor warranty i received the 2019 65” RU800 TV as a gift. Right out of the box, there was a Picture issue. I spent hours in the phone, on hold and troubleshooting, with three diff samsung reps, sent photos, and they finally assured me this was under warranty and would be repaired. The warranty company reached out to tell me samsung denied the claim and sent me back to take it up with Samsung. After speaking With two more reps, I am at a dead end with a brand new tv that is unusable, and have no recourse. They accused me of doing the damage, but there no visible damage to the unit, only picture issues when its powered on. I will never buy another Samsung product. I hope noone else has this issue. I’ll def advocate to seek another brand anytime and every time. When I tried to post on their reviews, they censored my post and refused to publish it. Imagine that.”

Samsung 1 star review on 8th August 2020

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Posted 5 years ago

“Bought a Samsung appliance pkg from Costco. We’re on our third dishwasher in two years and now this one needs a new circulation pump and motor seal. Their dishwashers are junk and their customer service is worse. On hold for an hour every time we called. They don’t have authorized service technicians within 100 miles of us so won’t send someone out to install or repair. Also have recurring issue with refrigerator ice maker freezing up. Do your research before buying. Don’t buy Samsung appliances!”

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Posted 5 years ago

“Have a Samsung s10+ that had an over heating problem 😳, sent it to Samsung and they fixed it 👍 😀 👌! BUT when I got it back it was locked to a different carrier. After calling around to my carrier and the other carrier Samsung said send it back and we will unlock it, so they issued me a return label and I sent my phone back where then they said they DON'T unlock phones I said okay send it back they then said they wouldn't without a proof of purchase. That was Monday and I called them this morning they still haven't sent it. This all started July 17th Ticket # 4153495441. Everyday I have called they keep giving me an excuse of why they haven't sent my phone 😒. Very hostile company that thinks its okay to keep a 50 year old woman's phone for no reason. I didn't demand them to help me they offered. They are taking advantage of me because they know I'm not technically literate (like many people my age). Not fair that I'm paying a phone bill and have no use of my phone. I feel bad that everything in my home is Samsung! Loyalty means nothing to this company.”

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Posted 5 years ago

“If there would be an option for no stars then I wouldn't even give that. I have never had such horrendous experience like with Samsung and their poor customer service that LIES all the time!!! I bought Samsung Galaxy Ultra 2 months ago and my order has been cancelled for some reason. I have never received the product or the refund. When you call their customer service not only they have no idea why the order was cancelled, they also lie that they will email/call you back with 'resolution'. My patience has ran out when I constantly had to call and email them to chase my complaint and funny thing is that every single time I call SAMSUNG customer service, they never know what is going on and tell me to wait for a phone call between 24 to 48 working hours which obviously no one ever called me or bothered to reply to my emails or send me an update NOTHING. I don't understand what or why my order was cancelled which is funny that no one failed to explain this to me. They kept lying to me saying that the complaint went somewhere high up and when I asked for the proof of chases they refused to give it to me. This literally proves how much you can trust them. I will never buy anything from them. Can't get any answers and stole my money as well. Seriously my time and stress is wasted. I am going to financial ombudsman with this for compensation.”

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Posted 5 years ago

“Samsung French Door Refrigerator only 4 1/2 years old. For the past 1 1 /2 years the Evaporator fan hits ice build up in the Refrigerator compartment. Every 6-8 weeks this has happened. Have replaced temp sensor 3 times, defrost sensor 2 times, control board, and heat element during that time line. Have also increased the defrost time from 20 to 30 minutes, and still have the same problem. Every time I call Samsung Tech Support and explain what is going on, they don't know and have never heard of this problem. Hello, check out the complaints filed against Samsung for this issue. They have recommended replacing these parts. Fed up after spending $2,000 for this piece of -hit product, I find out 3 weeks ago Samsung issued a service bulletin on how to fix this problem. Heat from the condenser unit is traveling up through the drain tube and entering the Evaporator area causing ice to build up by the Expansion Valve making the fan blades hit the ice. Defrost mode will not melt this ice. Refrigerator has to turned off all day or over night, unless you know how to take to Evaporator cover off and use a heat gun to melt the ice. Try doing that every 6 weeks for 18 months. Samsung has basically admitted to this problem by putting out an updated Drain Repair Kit which now eliminates warm air from traveling up the drain tube into the evaporator and causing ice build up. Install this 2 weeks ago and am sure the problem is corrected. Now i am fighting with Samsung to get my money returned for the parts that were installed. I am a retired Refrigeration Tech and knew warm air was entering, but could not figure out from where. Have spent 9 hours on the phone with Samsung over the past 3 days, have sent my receipts 3 times, proof of my Refrigeration Certification, and pictures. Called today to verify if they finally received them and after waiting 90 minutes for my call back I got disconnected. Now waiting for another call back. Their customer service and tech support totally suck. Never buy a Samsung Refrigerator!!!!!!!!!!!!!!!”

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Posted 5 years ago

“Samsung does not have service to contact anymore. All I my food is going bad because I have spent 8 hours on the phone with music waiting for help. THEY use to have service to contact if you encounter a problem but not no more. If I had to get another refrigerator it would most definitely not be Samsung. The support is horrible. I mean horrible support. I would much rather here someone say we don’t have support rather than lengthy waiting. Something is wrong with company customer service, DON’T BUYTHE PRODUCT”

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Posted 5 years ago

“When I moved into my new house I did some research on new kitchen appliances and was excited to find that Samsung seemed to be the best quality for what I was looking to spend. I purchased a new refrigerator, stove, microwave and dishwasher from Samsung which unfortunately has been my biggest regret as a new homeowner. After 5 short months my dishwasher started leaking, so much that my kitchen floor now has a giant bubble in it. Trying to work with Samsung’s customer service department has been nothing but frustrating. I have now been through three long months of numerous employees giving me different and contradicting reasons why Samsung will not replace their 5 month old product that is no longer working and has ruined my kitchen floor. I would not recommend Samsung appliances to anyone. Please, take it from me, you will not regret spending a little extra money on a product that will actually last or buying from a company that will not make you jump through hoops after you have spent thousands of dollars investing in their products! So disappointing!!”

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Posted 5 years ago

Samsung is rated 1.2 based on 4,748 reviews