Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.24

1.2 Rating 4,748 Reviews

5 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.2

Based on 4,748 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Samsung 5 star review on 6th December 2025

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Samsung 1 star review on 8th October 2025

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Samsung 5 star review on 20th September 2025

480

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I received a brand new dishwasher from Home Depot but it was broken. What was not told to me was there is a no return policy and after 48 hours anything wrong with it is my problem. I called Samsung and they said we will send a service tech to fix it. Well that was 2 and a half months ago and 6 service techs that was suppose to be to my house never came. I have made a total of 15 calls to samsung and a total of being on hold for 18 hours. At first samsung said they will replace the dishwasher then next call they said they will refund the money I spend on the dishwasher today I was told no that will not happen. The case manager said someone will be at the house tomorrow for sure. At this point I am not holding my breath. This is 2 and a half months worth of phone calls and submitting paperwork.”

Helpful Report

Posted 5 years ago

“I purchased the Samsung s6 lite tab from Samsung e-store. I received the order on 15th Aug, When I opened the box I noticed that the tip of the stylus was rough which could easily make a scratch on the screen. At the very moment, I mailed the picture and video to Samsung. I have been mailing them daily for the last 9 days but no hearing of the issue. A defective product received should be replaced is my issue. I would suggest A BIG NO TO SAMSUNG PRODUCTS. Purchase at your own risk because the company does not hear to their consumers.”

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Posted 5 years ago

“I bought a Samsung Q70T 75" TV online from Samsung. After 1 month we noticed a dark yellowish vertical bar on the left side of the scree, about 14 inches wide. They wouldn't replace TV and said they would have to send a repair crew to my house after the service place received it. They've cancelled the appointment twice so far because the QLED panel is still in transit. My mistake, I should have never bought a Samsung, and should have bought it locally. After several calls to Samsung service, I got nowhere, they insist that the repairmen have to replace the QLED panel, and I couldn't get a replacement. Why not? We consumers don't count? LOL, I gave my perfectly working, but older Sharp 70" away. Never Samsung again.....”

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Posted 5 years ago

“Experience? I bought my 2nd, and last samsung washer. My first washer lasted years, too much money to repair, so I bought a new one. Problems. It rocks and vibrates. Samsung offered me a refund, which I thought was wonderful. I have absolutely been through hell trying to get it. Ihave sent them everything except the blood of my first born. Every time they tell me they still don't have "proof of purchase". Believe me, I gave sent them more than they needfor proof of purchase. Im exhausted. Yesterday, I talked to customer service, and heard roosters crowing the entire time. They outsource everything. Their customer service is awful. I will NEVER ever buy anything again that is Samsung”

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Posted 5 years ago

“Samsung..worst customer service ever! The products are shitty and worthless and the service is super bad!”

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Posted 5 years ago

“SAMSUNG GOLD AWARD FOR WORSE CUSTOMER SERVICE. I have always been a Samsung customer, things have been ok till I bought Samsung A70 phone online . Not long after I bought it, the phone was not charging , sent it for repairs under warranty , It worked for sometime and stopped . I escalated this to the head office executive customer service department as I believed it may be a manufacturing defect. That was the beginning of the worse customer service I have ever encountered . over a month of exchange of emails, threats from Samsung that it may be damage and may not be repaired . Wow , does that mean this big company make their profits on exploiting poor customers?. The phone is still not repaired . Why give a 2 year warranty when you know you are not going to honour such warranty?. Is this a scam?.......................... When I get time , i will tweet some of their responses to my email. I might as well send the email trail to consumer watchdog. This is sad and shameful.”

Helpful Report

Posted 5 years ago

“SAMSUNG GOLD AWARD FOR WORSE CUSTOMER SERVICE. I have always been a Samsung customer, things have been ok till I bought Samsung A70 phone online . Not long after I bought it, the phone was not charging , sent it for repairs under warranty , It worked for sometime and stopped . I escalated this to the head office executive customer service department as I believed it may be a manufacturing defect. That was the beginning of the worse customer service I have ever encountered . over a month of exchange of emails, threats from Samsung that it may be damage and may not be repaired . Wow , does that mean this big company make their profits on exploiting poor customers?. The phone is still not repaired . Why give a 2 year warranty when you know you are not going to honour such warranty?. Is this a scam?...................................... When I get time , i will tweet some of their responses to my email. I might as well send the email trail to consumer watchdog. This is sad and shameful.”

Helpful Report

Posted 5 years ago

“My brand new (black) stovetop has silver/metallic rings & spots on it after I cooked on it. It was replaced & the new one did the exact same thing! Now Samsung is refusing to fix it! We spent right & $6000 on Samsung appliances & they won’t fix it!! Samsung should be ashamed to do their customers this way!!!😑 Especially them knowing that this is a reoccurring issue!!”

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Posted 5 years ago

“got a samaung side by side and had nothing but problem with it. will never get anything from them again. will even tell people not to get it. worst at everything repair,refund. now i have to take them to court.”

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Posted 5 years ago

“Would not recommend! I purchased this smart watch (SM-R800NZSAXAR) and within a couple months the sensor just fell out of the back for no apparent reason. Sent in for repair and they had to replace the whole motherboard. About a year later it just stopped holding a charge so once again sent off for warranty repair and I am told it is water damaged, watch has NEVER been submerged and yet the water proof or “resistant” (however you choose to label it) watch has water damage and that is my fault? After getting the run around, talking myself blue in the face trying to tell them there is no way this is an issue on my end I am told it is out of warranty and will be $339.00 to fix it (more than I initially paid for it). When I declined to pay they returned it with a now cracked screen on top of the failed battery (screen was NOT broken when it was sent to them). I am left out of pocket 300 and now own a brick, thank you Samsung. They could have done just about anything other than try and screw a customer out of more money than the item cost for a repair that should have been done under warranty and I would have been happy but this experience has left me only able to draw the conclusion that they have zero concern over product reliability and less concern for their customers. I have had lightbulbs that were sturdier and lasted longer than this smart watch!!! Bad customer service, bad warranty, bad repair service and bad product = never buying anything from Samsung again”

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Posted 5 years ago

“I will never purchase another Samsung product. A Tablet which I purchased about 2 to 3 years ago no longer boots up. After many calls to their customer service which is terrible, they barely speak English, got nowhere finally told that they can't help me unless I provide them with a bill of sale. What I waste fo yourself a favor don't purchase Samsung products”

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Posted 5 years ago

“This place is a joke, i have been without a phone for almost a week now, customer service sucks, cant get a manager to speak to you and all they say is the supervisor will call u back and never get a phone call. will never buy another samsung product again.”

Helpful Report

Posted 5 years ago

“I have a dishwasher and it’s been broken for months. Someone came to look at it and deemed it broken from physical damage (like maybe it was installed wrong which I wouldn’t even know) for months they claimed broken beyond repair and so declared they wouldn’t replace it (even though it’s under a year old) and wouldn’t give me even a discount for a new one. Completely terrible service, hard to even reach them and they are uncooperative. I’m never buying an appliance from them again!!!”

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Posted 5 years ago

“Customer service takes hours , took about four hours before any one answers the call and deals with the problem. I wouldn’t buy another Samsung tumble dryer again. We have had two problems already in 9 months of purchase.”

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Posted 5 years ago

“Bought 2 Samsung Galaxy S20 Ultra 5G phones directly from Samsung. They were running a trade-in allowance of $300.00 on each Samsung Galaxy S7. The trade-ins had to meet their requirements -worked, no broken screen, no bad pixels. They gave an up-front $300 discount off list price of $1,350+. If the trade-in didn't pass inspection, they would charge you back for the up-front $300. One of my phones passed and the other failed due to a cracked rear camera lens cover - $5.00 Samsung part that would cost $35 to install. I talked to customer service and offered to have the phone repaired. They agreed and said they would return the phone to me, I would have to return the new phone to them and then I would purchase a new phone and trade -in my repaired Galaxy S7. They gave that all to me in writing in emails. In a period of 2 1/2 days, they lowered the trade-in value of my old phone from $300 to $55. They wouldn't honor their offer that I followed to the letter. Their Customer Service rep was in the Philippines and couldn't have cared less. She said "We reserve the right to change special offers at any time." My thought was that I have the right to NOT spend my money with companies who do not honor their employees words.”

Helpful Report

Posted 5 years ago

“I have contacted Samsung on multiple occasions to receive a refund for a defective dryer. Rather than tending to the issue, they have given me and my Research Assistant the run around. I have talked to multiple departments, send numerous emails with proof of the defective dryer and repairs that were made, and every phone call there has been an excuse as to why they cannot resolve this issue. I have been hung up on, ignored, and disrespected by the customer support team. This has been a horrible experience and I will not be buying anything from Samsung ever again.”

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Posted 5 years ago

“I returned the phone as I did not like it and reordered a new phone. I used their return label and got notification from Samsung that the phone was received and that a refund would be processed within a few business days. I also tracked the package and it did confirm that they received it almost 2 months ago. They never issued me the refund. I spoke to their teams on several occasions and opened an investigation. They are telling me now that they did receive the package but that they did not receive the phone which makes no sense because the only thing on that package was the phone. I am sure that there is a way that they can track the phone by IP address or whatever they can do but I did return the phone and I have proof of the shipping label used with tracking and the email from Samsung stating that they did in fact received the phone. However, even though i emailed proof to Samsung they are still saying that they did not receive the phone. I cannot be held liable for whatever mistake they made on their end, is a 1200 phone that I am being charged for even though I did everything right. This is ludacrist. It has been two months of back and forth, a lot of time wasted on phone calls, and emails. They are charging me for a phone they have as the weight of the package even confirms the fact that the phone was in the box.”

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Posted 5 years ago

“WORST COMPANY EVER! I don't see how this company can get away with screwing their customers like they do. You have warranties on your products and they find away to not fix it because it isn't covered on warranty. They said my phone had water damage and warranty was no good. It has NEVER been in water, but beware, they said humidity could cause this which is no fault of our own and they should fix it. Called several times and they keep jacking you around and they all have different answers. Just a pathetic company all the way around!!!”

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Posted 5 years ago

“I purchased a TV from Samsung. I unpacked my new TV from the box switched it on and discovered that it had a faulty screen. Horizontal and vertical lines were obscuring the screen. I immediately contacted customer services. I spoke to Ben who arranged for an engineer to come out to assess the damage. I was told the engineer would contact me to arrange a date. The engineer didn’t contact me. After several phone calls I finally arranged for him to come on the 24th June. I booked a day off work (unpaid) for this. He arrived and stated that it was impact damage and he wouldn’t be able to repair it. I contacted customer services. I spoke to Mark and he stated I would need to speak to a case manager. I was then left on hold for 1 hour 30 minutes. Mark then came back on the call and said I would have to phone them myself and hung up. I called the case centre myself and was on hold for 2 hours. Somebody then answered the call and immediately hung up. Undeterred, I called again. After 1 hour and 45 minutes the call was answered. The case manager I spoke with was very unhelpful and just kept repeating the line “we can’t do anything" I asked him to speak to a person higher up in the chain of command. He stated that he was the highest person at Samsung and I couldn’t speak to anybody else. If this is true I commend Samsung for having someone of such high seniority answering the phones at their call centre. He refused to give me his name or the name of his manager. I would not recommend Samsung to anybody. Their products maybe OK but if you have a problem with it you will not get any joy in getting it resolved.”

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Posted 5 years ago

“the customer service representatives makes it perfectly clear that Samsung does not intend to right its wrongs, or help the customers in any way. I bought a pack of 4 appliances, 2 were broken, its 8 months later and I have not been reimbursed. I spent hours on the phone with them, sent the paper work they asked for several times and some how they can't get me a refund.”

Helpful Report

Posted 5 years ago

Samsung is rated 1.2 based on 4,748 reviews