Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.24

1.2 Rating 4,748 Reviews

5 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.2

Based on 4,748 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Samsung 5 star review on 20th September 2025

480

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought a brand new fridge and it had damage to the front doors. I called Samsung and said they won’t do anything about. BRAND NEW APPLIANCE still in the box and they don’t even offer discount or replacement of their out of the box product because it’s been more that 48 hours. I preordered these appliances because I had a contractor coming to do the kitchen and wanted everything ready for them. How dare I pre order my appliances to have all my materials ready and expect this MAJOR company to make sure they keep their customer whole. Not even an apology from the foreign call center employee who broke the news to me.”

Samsung 1 star review on 31st August 2020

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Posted 5 years ago

“delivery date missed, follow up with customer service was painful. On hold for hours - commitments made via chat were not fulfilled supervisors included. They stonewalled attempts to escalate the situation. Once they have your money customer service is non existant.”

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Posted 5 years ago

“Purchased a UN6900 TV on 7/26/00 and 20 days later the TV was broken. A shadow appeared on the left side and as I tried to fix it it started to overheat! Tried to reach tech support and couldn't reach anyone. Tried the Samsung Members app and the so called moderators reported me and banned me for questioning they're fraudulent links they use. Finally got hold of someone and it took a week to get a tech out to look at and another week for them to come out to replace the screen and all the wires. Never again will I buy Samsung.”

Samsung 1 star review on 30th August 2020

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Posted 5 years ago

“My tv came damage the lady said si have to paid for sending technician ,i reported same day i opened,how nice I have to pay for a damage delivered item., Dont buy samsumg ,shame”

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Posted 5 years ago

“My tv csme broken i reported same day and the lady costumer service said i will be charge for sending technician, how nice that i have to pay extra for damage delivered item people don make business with Samsung. THINK ABOUT IT BEFORE BUYING SAMSUNG ,SHAME many devices are defective aswell”

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Posted 5 years ago

“Never do business with Samsung again my tv came broken apparently and the lady who was taking my call said she will charge me for sending a technician. PEOPLE NO BUSINESS WITH SAMSUMG , poor costumer service i had been using samsumg but will think about it , many of their devices came defectives , shame”

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Posted 5 years ago

“Will never purchase Samsung again. You’ve lost a customer for life over one dishwasher. You refused to properly service or replace. Six Samsung appliances were put into service on December 24 ...by mid March the dishwasher stopped working. LED display said LC for leak control. Too many trips out to try to repair and you refuse to replace it. Shame on you for poor customer service. I have since purchased appliances for three house flips and two rentals. Guess what? ...not Samsung.”

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Posted 5 years ago

“I just bought a new phone I was only about a week past my warranty on Amazon and Samsung does not want to give me a replacement they want to sell me a broke phone to begin with and then fix it and send it back to me that's horrible business they hang up on you and their customer support line and act like they can't give you a perfectly working phone from the beginning is horrible business they're nothing but a bunch of liars want to sell you junk and make sure that you're stuck with it I will never mess with Samsung or buy another Samsung product again”

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Posted 5 years ago

“I had very bad experience from customer telephonic and email support services. 2 days back i had purchased samsung galaxy note 20 ultra and add on product. The issue is that the add on product is wrong item had sent by samsung and they made a mistake and denieing to take return back or exchange the product. Samsung customer support team is unprofessional behavior.”

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Posted 5 years ago

“We purchased new Samsung refrigerator in 2016. We have experienced an issue with the ice crusher shortly near the end of the warranty. Needless to say we intermittently received ice from the unit since 2017. Since 2019 it does not work at all. Customer service was nice, but said it’s out of warranty and they will do nothing to help get it fixed. We also bought a beautiful wife and dryer unit. The dryer has been stopping intermittently with large loads for the past 3 yrs. It can’t dry a quilt even though the capacity can hold it. I have contacted Samsung and they said that’s out of warranty as well. Through numerous google info. & YouTube it seems as if both the ice crusher and sensor give problems. Product quality-bad!!! Company backing product-bad!!! Customer service-good”

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Posted 5 years ago

“Terrible experience with trying to get a refund! Samsung was supposed to submit a refund for a brand new washer machine that never worked; after submitting all requested receipts/documentation, it has been over six months and they keep playing games with us. It's been a waste of time on the phone for hours and hours with the excuse that the refund would be mailed soon.”

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Posted 5 years ago

“I purchased a Samsung 65” flat screen Smart TV. It started giving us problems the first week we had it. It would not connect to any other equipment such as the sound bar or cell phones, etc. Technicians had to come and fix it but it continued giving us problems, the volume would go up by itself, the tv would shut off by itself, the sound would go out while watching a show, the sound would turn itself up really loudly whenever it felt like it, when the TV was off it would make loud restarting noises and wake us up in the middle of the night, we would turn on the tv and there would be a grey screen saying “sound only” and no picture would come on! And most of the time it required us to have to unplug the tv and re-plug it to get it to respond. It had a whole lot of problems that required the technicians to continue to have to come back for appointments to fix the tv and replace parts. At last they had no more parts to replace and the tv still was not working properly so they decided to call it quits and refund my money. About 10 months into this annoying nonsense of problems. After texts, pictures, receipts and phone calls back and forth between Samsung and I, It took a week for Samsung to finally collect all of the information they needed to get the process through. The only thing left was for the shipping company to pick up the tv so they could issue a refund. A fax from Samsung to the company and the company would be calling me back to schedule pick up. I waited 3 days and no call. I called Samsung and they told me everything had been taken care of and I just needed to wait another day for the company to call me but again I got no call. I called Samsung, they told me to call the shipping company myself. I asked them for the number and they said they didn’t have it. That I need it to find it myself off of the internet. Annoyed by it I agreed, found the number and called the company, KW International and they could not find me in their system! They referred me back to Samsung to find out why. This back and forth game went on 3 or 4 times, each time each company referring me to one another and each call to Samsung made me wait on hold for at least an hour! One time I waited 3 hours and 46 minutes on hold only to have them pick up and hang up on me! I refused to continue with the nonsense so I requested a supervisor... that just transferred me to case manager that would not answer. I had to call back and wait again 3 times and spoke to 3 different supervisors each time because they could not get the same one on the line. The supervisors did nothing but transfer me to case management for 1 to 2 hours on hold per call and they would not answer... the phone calls eventually would drop... One supervisor suggested they would call me early in the morning to transfer me to case management so there would be less call volume and therefore less waiting time. They called me at 7:00 am and put me through. I waited 1 hour and 14 minutes for the case management person to tell me they had a bad connection... with my experience, I gave them my phone number -again- and asked them to please call me back if we got disconnected. He repeated the number to me and of course, we got disconnected! He NEVER called me back! I had to call again and wait another almost 2 hours for them to finally pick up and put me through an automated system to schedule a call back. 3 hours later I get a call. Finally I speak with case management and they put me on hold while -they- FINALLY get in contact with the shipping company and confirm the company has the information in their system. Then, case management requested that I called the shipping company to schedule an appointment for pick up. I called the company and they told me I now have to wait a week and a half to have the tv picked up because they don’t have enough staff working for them and it will be another week after they pick up the tv for Samsung to issue a refund, -which will be done by direct deposit into my bank account. A month and a half so far of nonsense phone calls with hours of on-hold wasted time and effort to return and get a refund on a piece of junk tv that should’ve been approved to be replaced waaayyyy sooner! It’s still sitting at my house! Now the shipping company is asking me if I still have the box and acted as if it might be a problem... I’ve yet to find out what will happen from here on and if I will EVER get my refund! I should be getting paid by Samsung for doing their job for them!!! This has been a the most horrible worst experience I have ever had with any company that I have ever purchased any electronics from. Will I recommend Samsung to others!? NOOOOOOOOOO!”

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Posted 5 years ago

“Never got my order spent 6 hours total talking to you guys and fed ex than I still never got it instead it got returned”

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Posted 5 years ago

“I loved Samsung. I don't buy anything else. I had heart failure a few years ago and bought the galaxy watch active 2 for the ecg and other features and after waiting and feeling like I've been lied to by Samsung. I am sooooo fgkgkvkfk mad. And am seriously thinking about switching to Apple. I would happily pay more to not be figogvox lied too. And now there's a new watch out and still no updated features.”

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Posted 5 years ago

“I have tried for nearly 2 months to get these "smart phone"makers to update my billing address , everything is fine with the TD Bank account , but these idiots are far from "smart" have called 20+ times , have sent 20+ emails , have been hung up on 30+ times only to be sent to a "satisfaction survey" They SERIOUSLY need to get it together !”

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Posted 5 years ago

“its such a dam bad service if i could i could i would give them stars in minus i orders galaxy bug+ got no confirmation number and my money was deducted twice $340 a hard earned money and to end with a horrible service two of their costumer assistants heard my situation ( jassica and aunika ) and ignored they hell bad n if i dont get my money back i will not keep such u ppl littlral scam samsung is i m mever in life buying their product n would advise u and my family and frinds to never get involved with this scam company”

Samsung 1 star review on 26th August 2020

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Posted 5 years ago

“Paid $300 for samsung galaxy active 2 watch at Samsung. Com. It says it is waterproof to 55m. 4 months later, it quit working, I sent it in to samsung. They say it has water damage. I've only washed my hands with it on. They say the warranty doesn't cover water damage. $219 to repair it. Tried to dispute it but after 7 days of on hold for at least 1 hour per day, I give up. They also said I didn't buy it from them for the first 5 days. I never did get to talk to the case manager because they would put me on hold until that department went home 4 times. Don't buy this watch. It's been very frustrating and after being only samsung for 7 years, I'm done. I will not buy a product from a company that false advertises and doesn't back up their products. And has the worst customer service I have ever dealt with.”

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Posted 5 years ago

“I’m not happy with Samsung, I bought a tablet from them on the 05/05/ 2020 and I used it for 1 week and my reason for buying it was for school. So I decided to stop using it and I packaged it back and some weeks later I opened it to check it and when I turned it on, I noticed the screen was Blur and blank so I decided to contact Samsung to know the reason why it happened and the representative I chatted with said she will like to see the screen and I screenshot it and send it to her and after she viewed it, she said I should send the phone to the office for repair and they will get back to me on that matter. So I decided to do just that and I sent it back to them and I received a mail from future saying I will pay $495 for the tablet I bought $429. Isn’t that’s absurd? I asked why and they said they found liquid damage on the screen which I can’t recall. Well I said I can’t lose it, I will get back to them. I decided to call Samsung and they confirmed that I will pay the sum $495 and I asked them why? they said warranty doesn’t cover it, they were not helpful. They need to upgrade on that aspect and I demanded a response from them and till date, they haven’t gotten back to me on that issue and it's so painful to me for buying a tablet for $429 and I’m to pay $495. Well I told them they should keep the tablet then and I still have my details on the tablet. I hope they reach out to me with a reasonable response.”

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Posted 5 years ago

“I purchased the entire Samsung set. Stove, microwave, dishwasher, refrigerator, washer and dryer. Stove knobs turn on too easily. If you brush by them they turn on. Complete fire hazard and Samsung won’t do anything about it, they suggested putting child proof knobs on, really, my kids are grown and gone, that’s the last thing I want to do to my brand new stove. DO NOT PURCHASE THIS STOVE. I was cleaning the face of the microwave with a kitchen towel and it scratched the surface of the plastic. No joke. Cotton kitchen towel did this. See attached pictures. We spent thousands of dollars and this is our treatment.”

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Posted 5 years ago

“NEVER EVER AGAIN!!!!! Worst service I’ve ever dealt with - pretty much matches their crappy products! Bought a dishwasher from Home Depot just before the COVID lockdown. We started having issues with the dishwasher within a few days, however, the lockdown was here and we could no longer return it to Home Depot. When things opened up, we were told we had to deal with the company (Samsung). I had made several calls over the course of a month explaining the issue several times. They sent one of their hired local company techs (Cooper Appliances in North Bay, Ontario) to look at the dishwasher. The tech was in our home god no more than 20 minutes. He ran a partial, 7 minute cycle (with an empty dishwasher), and proceeded to tell my husband and myself that he had no idea what the problem was. He told ya to wait to call Samsung do that he had time to write his report. He also told ya that they would either replace the entire motor component or the dishwasher itself...more likely, he said, the r tire dishwasher due to COVID. We waited and waited, as per his advice and finally called Samsung. They had no report on file from Cooper Appliances and told me they would call them and get back in touch with me. Again, we waited....and, waited. We also called CA in the meantime who told us that they didn’t see any issues with the dishwasher and that their report would state that there was nothing wrong with it. I called Samsung back twice after that only to be put on hold for extended periods of time and to be told again that they would call Cooper Appliances (again, as the guest agent never did) and then get back to me. After nearly 8 weeks of waiting and battling with both companies, Samsung told us that they finally got the report and that there was nothing wrong with the dishwasher...and, there was nothing more to do. We explained the blatant lies from their HIRED local service company and they continued to insist they were accepting the report. We argued and refused that end result. The agent stated that he would ‘pass along our request’ to have this reviewed by someone at a higher level. It’s obvious that they hire these service companies only because they have to by law...however, there’s clearly some sort of arrangement whereby these service companies get more money if their service reports state ‘no issue with the product’. THIS IS FRAUDULENT!!!!!! Beware everyone! DO NOT spend your money on their below-standard products. You’ll be sorry in no time.”

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Posted 5 years ago

Samsung is rated 1.2 based on 4,748 reviews