Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.26

1.3 Rating 4,614 Reviews

6 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.3

Based on 4,614 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Samsung 5 star review on 21st August 2026

I Got Help From Martinsusan10032atgmail.com When I Was Deceived By Online Scam

Samsung 5 star review on 20th September 2025

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Samsung 1 star review on 3rd September 2025

Zaib

482

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They are in economical bed with Google; as is Motorola, LG, and every other Android based device manufacturer. Beware of any smart device thats android based; you will get lots of spam in your Gmail inbox, your debit or credit cards may not work with Google or Samsung pay. If your Android device(s) are defective, the manufacturer will try repeatedly to "fix" them, just you don't sell the device and close your Google account and move to the competitor.”

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Posted 6 years ago

“Never buy Samsung again. Buyers beware. Bought 4 new TV less than a month ago. Spending over $5,000 to purchased and hang TV's. One of the 65 inch TV's goes blank after 3 weeks. After several loooong painful calls to Samsung service they say they will call for a service call within 24-48 hours. 4 days later no call. I call them, operator again say someone will call within 24-48 hours. I am forced to raise the conversation to unexceptionable. They transfer me to yet another person. That person agrees to a service call 3 days away. And they will contact me the day before with a 4 hour window. Today is that day and I have not been contacted. Now I must call them again and start this egg hunt to get my NEW TV fixed. DO NOT BUY Samsung”

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Posted 6 years ago

“We bought a 65" Samsung TV (model# UN65NU6950FXZA) at Costco in December 2019. The television is a piece of garbage! To date, we have had a third repair and still we have no service. Repeated calls to Samsung only result in profuse apologies from fodder customer service reps who do nothing to improve the customer service experience. This is very frustrating, inconsiderate, and inconvenient and only serves for me NEVER to purchase another Samsung product. DO NOT WASTE YOUR HARD-EARNED MONEY TO PURCHASE ANYTHING WITH A Samsung LABEL!”

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Posted 6 years ago

“Horrible! I have been trying to get my microwave repaired since May.now they said they were giving us our money back on July 14. It's almost August No check in the mail! For 3 days I say I am getting a call back from the refund dept NO one calls. Next step I am filing a compaint with the Better Business Bureau!!!”

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Posted 6 years ago

“SAMSUNG CUSTOMER SERVICE IS VERY BAD . I BOUGHT THE EARPHONE AND RECEIVED THE FAULTY ONE AND NOONE REALLY WANT TO HELP ME OUT...... I regret to give up iphone to transfer samsung If you have an problem with products you paid then Samsung customer never fix your problem , just make you are waiting month over month... Before you spend money for them ( they're help a lot ) . After your payment ( they don't want to help you ) Lol......”

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Posted 6 years ago

“The TV I got is awful. It doesn't connect to wifi (I had to get a firestick) half the time I turn on the TV it has 0 sound so I have to switch outputs ( I have a ps4) wait about 30 seconds and switch back.”

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Posted 6 years ago

“The ice maker on my Smart Hub isn't working and I got a call today saying they don't have anyone that can service it so I can find my own person to service it. I can't find anyone and Samsung basically won't do anything to help! So disappointing!”

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Posted 6 years ago

“TV smart ( Not so smart) 60T 75" ( 2020) model- very very pixulated with any movement. Cannot watch normal TV at all product is NOT worth purchasing.”

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Posted 6 years ago

“I have ordered a M-31 from samsung but they failed to deliver the item, i waited for 15 days and raised issue no of times but nothing had been done .Your delivery partner ecom express is disgusting they weren't answering the calls and if they did they talk nuisance . Worst experience!! Not expected this from samsung. Even i didn't recieve any kind of information from samsung , everytime i've to call and rewind them.”

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Posted 6 years ago

“I purchased an over the range Samsung Microwave recently thru BestBuy online as the store was closed and curbside service was all that was available. My purchase was lacking the hardware to install it but I was assured by BestBuy that I could call Samsung and they would forward me the hardware. Well that's when the nightmare began. I called them on June 9th and spoke with a person in the Philippines, I sent them the online receipt they told me that it wasn't good enough they couldn't see the amount paid. I told them this was the receipt that I received via email from BestBuy, well Samsung didn't want to accept it and told me after they verified the receipt they would send the installation hardware in 5-10 days. Well it never was sent, I called again and explained the situation Samsung told me that it was out of warranty. I said warranty? they said yes the warranty is for 30 days only. I told them I purchased it on 5/14/2020 and had proof that I reached out to them via phone on 6/9/2020 I also had employee names and employee numbers in case something went wrong I had a trail in which to refer, they hesitantly asked me to upload the receipt again and after verification they would send the installation hardware in 5-10 days. This circle of hell continued 2 more times. I did receive an email last week saying because by box had been opened they wouldn't send me a hardware kit to install and BestBuy does not carry individual installation hardware. I have always been a loyal Samsung customer and have spent a lot of money on Samsung products. This is what I get ? I will never purchase a Samsung item again. Ever.”

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Posted 6 years ago

“Samsung is the worst company in the world. I bought a refrigerator from it and it's broken for water leakage after two months. I contacted Samsung so many times but they failed to repair it twice. Really nightmare to do with them. I vow not to buy anything from Samsung.”

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Posted 6 years ago

“Once complete warranty period keep on start failure but service station say that warranty completed, we have pay more money to replace”

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Posted 6 years ago

“I recently bought a washing machine directly from them because they offered a healthcare provider discount. It was scheduled to arrive on Saturday, I received confirmation of a 4 hr time window. It never arrived. After many calls I was told several different things and tons of phone calls daily to Samsung and XPO...it finally arrived on Wednesday. I had called Samsung to complain and requested several times online (by email and live chat) and on the phone to speak to a manager. I was told it was sent to the escalation department and I would receive a phonecall back w/in 24-48 hrs for possible compensation for the huge hassle it was. Several days later....nothing. I called back and they didn't have a record of the ticket number they gave me nor the 50 minute conversation I had w/ Cassandra at Samsung. When I tried to register my product the model number didn't come up. It was the WORST customer service I have ever received. I still have not received a callback from anyone. I will NEVER buy a Samsung product again.”

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Posted 6 years ago

“Terrible customer service, terrible refund process. It is the worse customer service I have seen in the industry. It is a shame that the top executives of this company are not doing anything about it. I just bought a new note 10 and I can't express enough my dissapoitment with the product. I have not gotten proper attention to my several calls and no a good resolution to my problem! If you are going to buy any of their products be aware!”

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Posted 6 years ago

“This is regarding my order for Samsung Microwave in the Samsung website. I had placed this order on May 25, 2020 and it has still not been delivered. Initially they told that since the model was not in stock, and they will deliver on July 10, 2020. I have paid extra $140 for installation too. Samsung’s delivery and installation is done by a third party called XPO Logistics. Finally, when XPO guys came on July 10, they discovered that the brackets required to wall mount the microwave is missing. So they took the microwave back. On July 12, XPO contacted me and told me that they have found the missing parts and they will come and do the installation the next day. I took off from work the next day (July 13) so that this job can be finished. XPO guys came in the next day and told me that they never had the missing parts. They themselves were not sure why they came to my house. That was my second day that got wasted. After that I called Samsung and XPO several times, but nobody had an answer about the missing parts and when this delivery and installation can be made. The Samsung website reflects that Model ME21R7051SS microwave, that I have ordered, is not available till September 10th. I offered Samsung a solution that since it is their fault that my microwave model is not available with them, they can send me another 2.1 cu. ft. Over-the-Range Microwave, with the same dimensions, better features, and higher price to me and not charge anything extra. However, Samsung was not willing to accept the solution. I have complained to the Better Business Bureau about this situation.”

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Posted 6 years ago

“I have a Samsung galaxy A20 that has been working fine for the few months I've had it. But last week I received a system update that has now rendered my bluetooth basically useless. It used to have a 30 foot bluetooth span, and now it disconnects if it's even more than 12 inches away. I use my bluetooth every single day and I cant explain how frustrated this makes me. I tried restoring factory settings, but that did nothing. And when I chatted with a Samsung worker online, I was told I need to take it to a service center. If Samsung screwed it up in the first place with an update, then why the hell cant they fix it with an update...”

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Posted 6 years ago

“Their customer service and warranties are non existent . They are deceptive and blatantly lie to you to avoid fulfilling their warranty obligations . Never again Samsung”

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Posted 6 years ago

“Retards won't let me use 2fa.”

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Posted 6 years ago

“Hi M writing with my utmost disappointment with Samsung. Being a very loyal Samsung user for years, I have to say the treatment I am getting from Samsung is least expected. We purchased a Samsung refrigerator in March 2015. It has not been working for almost 4 days. We have made numerous complaints to Samsung to fix the problem. Once the engineer came and said "the fridge can't be repaired due to internal leakage and since its not in warranty, it a SCRAP". Last year too the fridge stopped cooling and the engineer repaired and took Rs 10000. The quality is highly pathetic. On contacting via mail to the customer care again, I am extremely disappointed to get the "supposedly" best solution to my above query. Vouchers worth 35% for a non functional Samsung fridge withing 5 years of purchase..unfortunately, I will have to seek legal help or resort to other ways of getting an amicable reasonable solution. Still waiting for your immediate intervention and solution. I regret being an Samsung loyalist. Wish I had never purchased SAMSUNG products and faced such an issue which apparently Samsung has no solution for. Thanks Deepanjali”

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Posted 6 years ago

“Our washing machine is under warranty. We previously had a problem with it that took between 4 and 5 weeks to resolve. We were without a machine for all that time. A week ago (still under warranty) the machine broke down again. 7 days later and all we've had is an email to register a problem We phoned (again) today. The person answering the phone had a very poor grasp of English and could not understand that we had already registered our problem by e mail. She just kept telling us to register by email. This machine cost over 1000 pounds. We will never buy Samsung again.”

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Posted 6 years ago

Samsung is rated 1.3 based on 4,614 reviews