Login
Start Free Trial Are you a business? Click Here

Samsung Reviews

1.2 Rating 4,748 Reviews
5 %
of reviewers recommend Samsung
1.2
Based on 4,748 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 31%
Accurate And Undamaged Orders
Greater than 54%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.2 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Samsung Reviews
Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

Write Your review

Samsung 5 star review on 6th December 2025
Riley Cooper
Samsung 1 star review on 8th October 2025
Mukhtar Attarwala
Samsung 1 star review on 20th September 2025
I Got Help From Martinsusan10032atgmail.com When I Was Deceived By Online Scam
Samsung 5 star review on 20th September 2025
Fletcher B Warren
Samsung 1 star review on 3rd September 2025
Zaib
Samsung 1 star review on 26th July 2025
Anonymous
Samsung 1 star review on 12th June 2025
William
480
Anonymous
Anonymous  // 01/01/2019
I don't often leave reviews but I felt I needed to warn people about the trade in by. On the site it said they offered $400 for the galaxy 9+ and one with ctacked screens, $350. Well I sent mine in when I received my new s20 not knowing the screen was ctacked inside my case. I sent a note with my I hone saying I was sorry and didn't know it was cracked. I expected the other $50 charge but instead, they charged me another $150. This is such bull shot! Nothing but a scam so don't do it! They charge almost $900 for the 9+ and their trying to give me $250?!! My phone worked perfect even though the screen was unknowingly ctacked to me so they are scamming their customers. Dont send them up phones!
Helpful Report
Posted 5 years ago
They are in economical bed with Google; as is Motorola, LG, and every other Android based device manufacturer. Beware of any smart device thats android based; you will get lots of spam in your Gmail inbox, your debit or credit cards may not work with Google or Samsung pay. If your Android device(s) are defective, the manufacturer will try repeatedly to "fix" them, just you don't sell the device and close your Google account and move to the competitor.
Helpful Report
Posted 5 years ago
Never buy Samsung again. Buyers beware. Bought 4 new TV less than a month ago. Spending over $5,000 to purchased and hang TV's. One of the 65 inch TV's goes blank after 3 weeks. After several loooong painful calls to Samsung service they say they will call for a service call within 24-48 hours. 4 days later no call. I call them, operator again say someone will call within 24-48 hours. I am forced to raise the conversation to unexceptionable. They transfer me to yet another person. That person agrees to a service call 3 days away. And they will contact me the day before with a 4 hour window. Today is that day and I have not been contacted. Now I must call them again and start this egg hunt to get my NEW TV fixed. DO NOT BUY Samsung
Helpful Report
Posted 5 years ago
We bought a 65" Samsung TV (model# UN65NU6950FXZA) at Costco in December 2019. The television is a piece of garbage! To date, we have had a third repair and still we have no service. Repeated calls to Samsung only result in profuse apologies from fodder customer service reps who do nothing to improve the customer service experience. This is very frustrating, inconsiderate, and inconvenient and only serves for me NEVER to purchase another Samsung product. DO NOT WASTE YOUR HARD-EARNED MONEY TO PURCHASE ANYTHING WITH A Samsung LABEL!
Samsung 1 star review on 31st July 2020
Helpful Report
Posted 5 years ago
Horrible! I have been trying to get my microwave repaired since May.now they said they were giving us our money back on July 14. It's almost August No check in the mail! For 3 days I say I am getting a call back from the refund dept NO one calls. Next step I am filing a compaint with the Better Business Bureau!!!
Helpful Report
Posted 5 years ago
SAMSUNG CUSTOMER SERVICE IS VERY BAD . I BOUGHT THE EARPHONE AND RECEIVED THE FAULTY ONE AND NOONE REALLY WANT TO HELP ME OUT...... I regret to give up iphone to transfer samsung If you have an problem with products you paid then Samsung customer never fix your problem , just make you are waiting month over month... Before you spend money for them ( they're help a lot ) . After your payment ( they don't want to help you ) Lol......
Helpful Report
Posted 5 years ago
The TV I got is awful. It doesn't connect to wifi (I had to get a firestick) half the time I turn on the TV it has 0 sound so I have to switch outputs ( I have a ps4) wait about 30 seconds and switch back.
Helpful Report
Posted 5 years ago
The ice maker on my Smart Hub isn't working and I got a call today saying they don't have anyone that can service it so I can find my own person to service it. I can't find anyone and Samsung basically won't do anything to help! So disappointing!
Helpful Report
Posted 5 years ago
TV smart ( Not so smart) 60T 75" ( 2020) model- very very pixulated with any movement. Cannot watch normal TV at all product is NOT worth purchasing.
Helpful Report
Posted 5 years ago
I have ordered a M-31 from samsung but they failed to deliver the item, i waited for 15 days and raised issue no of times but nothing had been done .Your delivery partner ecom express is disgusting they weren't answering the calls and if they did they talk nuisance . Worst experience!! Not expected this from samsung. Even i didn't recieve any kind of information from samsung , everytime i've to call and rewind them.
Helpful Report
Posted 5 years ago
I purchased an over the range Samsung Microwave recently thru BestBuy online as the store was closed and curbside service was all that was available. My purchase was lacking the hardware to install it but I was assured by BestBuy that I could call Samsung and they would forward me the hardware. Well that's when the nightmare began. I called them on June 9th and spoke with a person in the Philippines, I sent them the online receipt they told me that it wasn't good enough they couldn't see the amount paid. I told them this was the receipt that I received via email from BestBuy, well Samsung didn't want to accept it and told me after they verified the receipt they would send the installation hardware in 5-10 days. Well it never was sent, I called again and explained the situation Samsung told me that it was out of warranty. I said warranty? they said yes the warranty is for 30 days only. I told them I purchased it on 5/14/2020 and had proof that I reached out to them via phone on 6/9/2020 I also had employee names and employee numbers in case something went wrong I had a trail in which to refer, they hesitantly asked me to upload the receipt again and after verification they would send the installation hardware in 5-10 days. This circle of hell continued 2 more times. I did receive an email last week saying because by box had been opened they wouldn't send me a hardware kit to install and BestBuy does not carry individual installation hardware. I have always been a loyal Samsung customer and have spent a lot of money on Samsung products. This is what I get ? I will never purchase a Samsung item again. Ever.
Helpful Report
Posted 5 years ago
Samsung is the worst company in the world. I bought a refrigerator from it and it's broken for water leakage after two months. I contacted Samsung so many times but they failed to repair it twice. Really nightmare to do with them. I vow not to buy anything from Samsung.
Helpful Report
Posted 5 years ago
Once complete warranty period keep on start failure but service station say that warranty completed, we have pay more money to replace
Helpful Report
Posted 5 years ago
I recently bought a washing machine directly from them because they offered a healthcare provider discount. It was scheduled to arrive on Saturday, I received confirmation of a 4 hr time window. It never arrived. After many calls I was told several different things and tons of phone calls daily to Samsung and XPO...it finally arrived on Wednesday. I had called Samsung to complain and requested several times online (by email and live chat) and on the phone to speak to a manager. I was told it was sent to the escalation department and I would receive a phonecall back w/in 24-48 hrs for possible compensation for the huge hassle it was. Several days later....nothing. I called back and they didn't have a record of the ticket number they gave me nor the 50 minute conversation I had w/ Cassandra at Samsung. When I tried to register my product the model number didn't come up. It was the WORST customer service I have ever received. I still have not received a callback from anyone. I will NEVER buy a Samsung product again.
Helpful Report
Posted 5 years ago
Terrible customer service, terrible refund process. It is the worse customer service I have seen in the industry. It is a shame that the top executives of this company are not doing anything about it. I just bought a new note 10 and I can't express enough my dissapoitment with the product. I have not gotten proper attention to my several calls and no a good resolution to my problem! If you are going to buy any of their products be aware!
Helpful Report
Posted 5 years ago
This is regarding my order for Samsung Microwave in the Samsung website. I had placed this order on May 25, 2020 and it has still not been delivered. Initially they told that since the model was not in stock, and they will deliver on July 10, 2020. I have paid extra $140 for installation too. Samsung’s delivery and installation is done by a third party called XPO Logistics. Finally, when XPO guys came on July 10, they discovered that the brackets required to wall mount the microwave is missing. So they took the microwave back. On July 12, XPO contacted me and told me that they have found the missing parts and they will come and do the installation the next day. I took off from work the next day (July 13) so that this job can be finished. XPO guys came in the next day and told me that they never had the missing parts. They themselves were not sure why they came to my house. That was my second day that got wasted. After that I called Samsung and XPO several times, but nobody had an answer about the missing parts and when this delivery and installation can be made. The Samsung website reflects that Model ME21R7051SS microwave, that I have ordered, is not available till September 10th. I offered Samsung a solution that since it is their fault that my microwave model is not available with them, they can send me another 2.1 cu. ft. Over-the-Range Microwave, with the same dimensions, better features, and higher price to me and not charge anything extra. However, Samsung was not willing to accept the solution. I have complained to the Better Business Bureau about this situation.
Helpful Report
Posted 5 years ago
Terrible company,bought a refrigerator from them went bad a year later,just given the run a round for two months.I advise never everyone to never ever buy a Samsung product
Helpful Report
Posted 5 years ago
Samsung is the worst company I have ever done business with.I recommend to everyone never do business with them. I bought a refrigerator from them which had a defect.it took them 2 weeks to send out a repairman,he informed them it could not be repaired.It took another month of calling every week several times.before they agreed on a refund.Then informed me since I got rid of the old refrigerator. I can’t get one,I’m out luck very rude.No one told me I had to keep the old unit.I had to buy a new unit and they junked the old unit. I will never buy another Samsung product, terrible company and products
Helpful Report
Posted 5 years ago
I have a Samsung galaxy A20 that has been working fine for the few months I've had it. But last week I received a system update that has now rendered my bluetooth basically useless. It used to have a 30 foot bluetooth span, and now it disconnects if it's even more than 12 inches away. I use my bluetooth every single day and I cant explain how frustrated this makes me. I tried restoring factory settings, but that did nothing. And when I chatted with a Samsung worker online, I was told I need to take it to a service center. If Samsung screwed it up in the first place with an update, then why the hell cant they fix it with an update...
Helpful Report
Posted 5 years ago
Ordered Refrigerator on Samsung.com On the supposed date of delivery had to call Samsung to see what time delivery is and they reported date delayed for 2 1/2 weeks. Finally delivery day and the fridge is all dented up. Had to send it back and call Samsung to send another one and notified them we don’t want to live 2 more weeks using just a cooler. They said it’ll be delivered in 2 days. Guess what? Delayed again! Suppose to limit going out due to this pandemic ... Called Samsung and talked to Jose L. and asked to speak to management He said management doesn’t take phone calls ???
Samsung 1 star review on 24th July 2020
Helpful Report
Posted 5 years ago
Samsung is rated 1.2 based on 4,748 reviews