Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.26

1.3 Rating 4,614 Reviews

6 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.3

Based on 4,614 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week

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Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Samsung 5 star review on 21st August 2026

I Got Help From Martinsusan10032atgmail.com When I Was Deceived By Online Scam

Samsung 5 star review on 20th September 2025

Fletcher B Warren

Samsung 1 star review on 3rd September 2025

Zaib

482

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Do not buy a dishwasher from them. Both myself and my sister have and now we are regretting it. After a year my sister’s started smelling like you would not believe. Enough to make you gag. After 2 years for me my dishes and silverware started getting a white film all over them. I tried changing soaps but to no avail. It looks like I never wash my dishes. We have both called customer service and forget it. They are useless...as soon as warranty runs out they want no part of you. They refused to help either one of us. Personally if anyone ever tells me they are buying a Samsung product I will slap their face.”

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Posted 6 years ago

“Don't buy Samsung products, they sent my phone a sofware update and now my phone does not work. Hrs. on the phone with them and I was lied to many times. DON'T BUY!!!!”

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Posted 6 years ago

“Samsung unable to connect a sonos arc. Ask for next tier, tech puts me on hold and then doesn't call back. Seriously”

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Posted 6 years ago

“im currently trying to fix my phone and I'm getting ZERO HELP at all. trying to get it so I can actually use touch to use my phone.”

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Posted 6 years ago

“I was a devoted Samsung customer for years and have never had any issues with them. This year I bought a brand new phone for my niece and send it abroad. I was assured by Customer service that it would be working well, but as appeared it was blocked and I had to spend extra money to get it unlocked. I claimed these costs back from customer support team, but they did not care, even if it was their fault that I was misinformed. Kirsty Caswell, a senior customer service manager, was not helpful at all. I wasted my time and money.”

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Posted 6 years ago

“I’ve had 3 Samsung refrigerators. Every one broke. (Two were in rental apartments, and one, the first one, I I bought). The fridge I bought always had problems with the icemaker. I always had to pull the icemaker out dang it a few times to loosen the ice and then pour all of the ice out into a bag to let it start again. Also opening the freezer door the suction sometimes became so bad I would have to pull very hard to open the door. Needless to say the doorhandle ripped off the refrigerator. WTF?? I’m a60-year-old woman and hardly have the strength to break down the refrigerator. The second one when I was in a rental had the same problems except the door miraculously stayed put. But the place I am in right now the same thing as happened with the ice machine however now, I don’t have room to open up the door and pull the icemaker out so I am stuck with a refrigerator that doesn’t work because I can’t pull out the icemaker. DO NOT BUY THESE REFRIGERATORS!!! THEY ALL HAVE THE SAME PROBLEM!!! PLUS, they are incredibly difficult to keep clean. From now on: AMERICAN-MADE ONLY!!!! They are a Japanese company that does NOT give a d**mn about the American consumer.”

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Posted 6 years ago

“Customer service rep was horrible, said her name was Orfevre. I called and there was a child/baby in the back ground and I could not understand anything the operator was saying. And then she got quite rude because I kept asking her to repeat herself. On top of the fact I have four Samsung products in my kitchen which ALL have failed within 6mths of each other. Each time I’m told I have to pay $100 plus for someone to diagnose the problem, and each time it will cost double what I paid for the appliance to repair it. Do NOT purchase a Samsung appliance.”

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Posted 6 years ago

“When I purchased a Samsung Galaxy Note 10 in November I purchased Samsung Care too - it cost $249. From the website: Samsung Care+ is a device swap program that you can purchase for your new eligible Samsung device. With a two year subscription, you can swap your eligible device twice within the 2 year period. Just pay the swap fee ($129) for each swap request and we’ll swap it. As my phone broke I needed to use this service, but when they swapped it, they swapped it for a dud. They say the only thing I can do is take it into a service centre which means I will not have a phone for three days. That's three days I won't have access to my public transport passes, my banking, or contact with my family - I will also not be contactable by my employer (particularly relevant as we're not able to go into the office due to COVID19) or my daughter's daycare if she is ill or injured. I feel like they're making me jump through hoops in hopes they won't have to fix the problem. I'm particularly upset that I'm being penalised for their screw up. Realistically I'm going to have to put up with this problem because I cannot go without a phone for three days as annoying as the problems with the phone are. They win, but as a loyal Samsung user for nine years I will not be purchasing another one of their phones.”

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Posted 6 years ago

“I called Samsung Service to repair my refrigerator on June 8, and left a message. Edwin called me back and I explained I needed service. He said he put the order in, and give him 24-to 48 hours and someone will contact me. Today is June 23rd, and I haven't heard from Anyone from Samsung. Your customer service is Aweful. The phone number I was given to call back was 512-514-2967, I left 3 messages and haven't heard from anyone. If they couldn't find anyone or didn't want to do the job, just call back and say so. I will not purchase another Sumsung Refrigerator again.”

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Posted 6 years ago

“I would give 0 stars If I could . I bought a washer a dryer with an extended warranty on the dryer. After around 5 years ,the dryer stopped functioning. Over a thousand dollars and I only got 5 years out of it? Junk! Samsung has by far - the worst customer service ,worst policies and don't seem to honor their products- which is unfortunate because now I will never buy a Samsung appliance again and would caution anyone else who wanted to. They do not back their products up by recalling very common issues such as: a dryer that won't shut off unless the Door is open and also doesnt produce heat. So, now I have a dryer in my house that will likely hit the curb . I will go with a more reliable brand that stands behind their products on my next purchase . I ended up speaking to a supervisor who claimed he was the highest person that I could problem solve with. Which could not possibly be true. They just don't seem to care about their brand . They couldn't even find a technician in my area to help fix the issue. Really? Unbelievable ! I have nothing positive to say about this experience or about Samsung anymore.”

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Posted 6 years ago

“If I could give zero stars I would. Be very careful of the bait and switch on the trade in deals. They offered me 400 trade on my phone with a cracked screen, then after I paid 1000+ for the S20, they rejected my trade in BECAUSE IT HAD A CRACKED SCREEN. That was the whole deal to begin with. What a rip. I'm changing to Apple next time”

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Posted 6 years ago

“I had recently purchased a Samsung television from Target and for about three months it worked fine. Then, for no apparent reason, the video stopped working. I could hear the audio, so I knew the TV still worked. I then preceded to call Samsung customer service. After speaking to them they let me know they would someone out to fix it the next day. Not even a minute later, they correct themselves. They tell me that I did not buy a big enough television for them to send someone out and instead I will have to mail it off. I speak with a manager and they tell me that is all they can do. I wait for the label to be emailed. This took about five days. Once I print that out, I head to the UPS store. As I am trying to mail it off, I find out that they are not paying for shipping materials. They force me paid another $20 for shipping supplies. Fast-forward a week and I get an email that informs me that the repairs will cost $155. Obviously, I called them and the television’s screen is broken which is not covered under warranty. I tell them that the television was in fine condition when I mailed it. UPS dropped and broke the TV! They say they will investigate it and eventually agree that UPS broke the television during delivery. They finally fix the television and sent it back to me. This process took longer then two months! Two months to fix a simple problem! This whole experience combined with the faulty products they sell has convinced me of what a terrible company Samsung truly is. I do not plan to purchase any more of their products in the future and I highly recommend no one else does either.”

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Posted 6 years ago

“I would not recommend buying anything on Samsung.com. I love the product but the customer service is ridiculous. I ordered a washer and dryer and before it was delivered I called and cancelled the order and the rep said he would take care of it. Well he didn't and they tried to deliver it with a company called "XPO" and when they called my husband explained that we had cancelled the order and to send it back. Well after a month of calling and complaining and being switched everywhere I finally got my money refunded. I would never buy anything on their website. The reps lie to you and tell you it'll be done and then when you call back you start from square one. Do yourselves a favor and get the products at Lowe's or Home Depot or PC Richards. You will be better taken care of.”

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Posted 6 years ago

“Terrible service every call takes an hour they don’t honour emails confirming what you have agreed. Wouldn’t touch another Samsung product if you paid me. The washing machine which cost £900 broke down after 26months. They agree. to fix then said they wouldn’t”

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Posted 6 years ago

“A part of my fridge got stop working Within a year its called dryer bcoz of that cooling is not sufficient. What quality does samsung are providing us ? It has 10 years warrant too And they are charging me ? Cont no. 9773070770”

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Posted 6 years ago

“About 2 months ago i decided to upgrade my phone with Metro PCS on Fredericksburg Rd to the Samsung Galaxy A20. It was a total nightmare!!!! 😢 I paid $250 for the new phone #1, within the first week it messed up, took it back in and they say they have to order a warranty refurbished phone, take 3-5 days, i was totally upset 🙄, they should have replaced the phone with w new one right then. So i waited and picked up the replacement phone #2, brought it back the next morning, it was worse than the first one. Said all they could do is order another warranty refurbished phone, so i waited again till it came in. Received that one #3 and Guess what?>":>it was messed up too. This was #3 Phone. Had to send it back to Samsung for repair, they replaced the mother board and sent it back to me. received it, checked it, thought ok , maybe we are good to go, NOT!!! after i transferred my number to it, it messed up again! Took it directly to the UbreakIfix place that had already seen and checked it out before i sent to Samsung for repair. They check it out, replace the rear assembly, messed with it for another day to see if any issues. i picked it up and transferred my number to it once more, SAME DAM ISSUE! So i wasted so much time and energy with trying to get my phone fixed and $250 I;M DONE WITH SAMSUNG AND METRO PCS! WORST PLACE EVER! 🤐”

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Posted 6 years ago

“I needed my phone lenses wiped out, and resealed after a dip in the pool. I had my screen replaced a few months ago, so it was no longer waterproof. It only had water in the lenses, and had nothing else wrong. I could make calls, and the screen was perfect, and all. I used it for 4 days after the moisture got into the lenses, and it worked perfectly. So i send it in, and it was supposed to cost me $85. I send it through the mail, and a couple days later I receive an email stating that I will have to pay $435.26 for "Sound problems, headphones not working" Keep in mind this is the phone that I called the repair center of Samsung on, so i know it worked. Then the kind woman on the phone tells me not to worry that they are going to take care of it, and repair it at no cost to me. I was so so happy! I literally cried! After we get off the phone I receive an email stating what she told me that my phone would be repaired at no cost to me. Well 2 days later I receive another email saying that I have to pay before they will fix my phone. The price again is $435.26. Which is $78.99 for general repair charge, $134.05 for LCD repair fee, and $33.17 for tax. That all adds up to only $246.21. That does not even make sense, so I try to chat with them since I can not call because they have my phone, and my daughter isnt home, and they keep transferring me to another person. Then they finally tell me to call the repair shop. I tried to tell her that I do not have another phone, and she tells me to use a friends phone. I tell her we are supposed to be social distancing, and I do not have a friend whos phone I can use. I finally jump through hoops to find a phone to call, and the repair center is closed until Monday, and today is Friday. I have already been without my phone for a week, and I have 5 kids at home. They act like it is no big deal. I have used Samsung for years, and years now, and I have never really had to deal with them until now. I am very disappointed, and they obviously care little to nothing about their customers, or their products. I have a Samsung Galaxy S8 by the way.”

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Posted 6 years ago

“I called customer care before lockdown for the purpose of my refrigerator repair as it was not working. Samsung sent a person named Vishal And his mobile number 9711666956. He came and repaired my refrigerator. It worked for 3 days and again it stopped working. Meanwhile the lockdown happened. I tried calling Samsung customer care again n again but due to lockdown it was closed and thus no-one picked up my call. Then as a fact that one can't survive in this hot weather i had to call that same person directly so that he can tell me the solution. He picked up the call and said that even the company would send him so why not to call him directly. We agreed to it and called him as one can't stay without refrigerator in this hot temperature. He came, sort of repaired it and also took some part along with him from inside of my refrigerator. He also took money from us as a token of service charge. The fridge stopped working the same day. Since thay day ive been calling him again but neither is he coming back nor is he responding to our Calls. I would like the company to take strict action onto him and also pay me back or repair my fridge completely and also return the parts he took away with him. I am jobless these days and my family is torturing me again n again because of him. I don't know if i will commit suicide or what under such circumstances and the blame will completely come on your company and that person. I can't deal with it more. I will go to consumer court as well if my problem won't be resolved by this week. Contact me soon on 9818786068.”

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Posted 6 years ago

“I had a S8 and in less than 2 years the speaker went out. I fought with my mobile carrier to replace my phone, after a long fight they sent me a refurbished S8. Again, less than 2 years the same thing. I got an S20 and am less than impressed. The finger print sensor stinks if you have a screen protecror. Who outs that in the glass and if you do make the glass strong enough so a protector is not required. I also have Samsung this and their HDMI ports fail often. When the tv's go they will not be replaced with any of your products. When I am able to replace my phone in a couple months it will be with a Google or Apple. I have been a loyal Samsung customer since the Vibrant but I assure you that you have lost a customer.”

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Posted 6 years ago

“I bought the above mentioned mobile from Shop Name:The Mobile Solutions Address:R-52,Shop No 1,Shakarpur Main Vikas Marg(opp Metro Pillar No.44),Delhi 110092 Purchasing Date 19/05/2020 Mobile Name:Samsung Galaxy J2 Core And i am going to attach scan copy of bill, On relaxation in lockdown in the country i came back from Delhi to my home town Amritsar on 25/may/2020 with in one month of the purchasing of the above mentioned mobile phone technical defect came in the mobile phone logo screen is opening its operating system is not opening. When I went to your company service center which is located in Amritsar (Perfect Mobile Repair Center Authorized Service station located at #62,1st Floor, urban Court Road, Opp. HP Petrol Pump,Near Railway Station, Court Road, Amritsar.). Showed them tax invoice regarding the purchased of the mobile and told service center people its been less then one month i purchased this unset set but service center dealing with me in unprofessional manner and saying we don't have any concern with your mobile bill and guarantee which is provided by samsung and they were saying its a liquid damage and we are charging 5000 rs for repairing. For a mobile of rs 6000 total your authorized asking me to pay more then 5000 for repairing within one month of the purchase of mobile it is nothing but fraud and thuggery done in the name of your company by authorized dealer as well as authorized service station.I am sorry to say whether they are doing this fraud type transaction within your knowledge or connivance with your company or with your officers of company.If you don't pay proper compensation to me after receiving this i shall constrained to take legal action in consumer or in any other legal tribunal for which you shall be liable in criminal and civil liability. Last I wanted to say something in my mobile there is no liquid damage logo screen is coming even mobile is also charging in my family as well as in my relation everyone using samsung but this type of fraud happened for the first time. I am also sending notice R.C if immediately i am not getting any response i will file a case against you. My work hampered due to the newly purchase with in one month defected samsung mobile.And service center people are so unprofessional they didn't provided me feedback form or any document they called me to there service center multiple times but nothing happened only they have written ticket number on rough sheet I am very disappointed with samsung and samsung services”

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Posted 6 years ago

Samsung is rated 1.3 based on 4,614 reviews