Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.24

1.2 Rating 4,623 Reviews

5 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.2

Based on 4,623 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Anonymous

William

Kate

"Getting my money back turned into a very frustrating and stressful experience for me recently. I felt powerless and overwhelmed, not knowing how to fix the problem. I kept trying different ways to get my money, but nothing seemed to work. It was frustrating not knowing if I would ever see that money again or if I was just wasting my time. I felt stuck, unsure of what to do next. It was a situation that caused a lot of anxiety because I had no clear idea about how to solve it on my own. Then, I heard about lilograce through some online reviews and recommendations. Out of curiosity, I decided to reach out to them for help. The moment I contacted their team, I was impressed by their quick response. They didn\u2019t keep me waiting for days or give vague answers. Instead, their customer support team replied within a short period and listened carefully to my problem. They showed a lot of patience as I explained what had happened and what I needed. It was clear they wanted to really understand my situation before offering a solution. What really stood out was how skilled and experienced they were in handling problems like mine. They quickly identified the reason behind the issue and explained to me exactly what needed to be done. Their instructions were clear and simple to follow. I appreciated how they broke down complex steps into easy-to-understand actions. At each step of the process, they kept me updated on their progress. I received regular notifications on what they were doing and how far along they were, which made me feel confident that my case was being handled properly. Their help made it possible for me to recover my money, something I thought might never happen. Thanks to their dedication and expertise, the issue was resolved smoothly. Their guidance and support turned what seemed like an impossible task into a manageable process. I didn\u2019t have to worry about confusing procedures or unanswered questions. Throughout the entire process, they made me feel like I was in good hands and that my problem was a priority for them. Overall, their assistance was nothing short of outstanding. They showed patience, professionalism, and real skill in fixing my problem. Thanks to lilograce, I was able to get my money back, something I thought I had lost forever. Their help made a stressful situation much easier to handle and gave me back a sense of control. Their prompt responses, clear instructions, and consistent updates made all the difference and turned a tough experience into a successful outcome."

Kf799345

Donald C Smith

Sudheer Saini

475

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have perchase Samsung galaxy mobile on February 21st 2023 this is my experience i want to tell all from that day only I am facing problem camera not working in phone want to replace this but they are not going to replace my phone and keeping my phone in service centre last 15 days and now I never ask my Samsung phone to service center people again”

Samsung 1 star review on 27th March 2023

Helpful Report

Posted 2 years ago

“If I could give samsung and its uk leader -10 i would, but one will have to do as I have no other option SAMSUNG FAILS In May 2022 after experiencing a problem with my washing machine which I thought was under samsung warranty, I contacted thier customer services, only to be told there was not the extentended waranty on it, so as that did not apply, so I quoted the consumer goods act 2015. in all I have contacted samsungs customer services four times, run the same checks on the washing machine in all wasting well over six hours on the phone, each with a promise to be called back, which never happened and me having to call them again only to quote to them consumer rights, only then after quoting this all of a sudden a miraculas curteousy appointment was offered, and even then I had to provide the receipt for the washing machine, from one of samsungs to other departments, something they could have done in house without me having to spend hours again on the phone to find the right department to get my electronic receipt as the payment shown on my statement to samsungs online shop was no good, talk about hurdles, and what an inferior after care and sales. I have found Samsung and it uk leader deplorable, and after care dispicable I bought a graphite grey 10kg washing machine with a hefty price tag of £1049.00, and as such thought it would be built to an exceptional standard and built to last and fit for purpose, the customer service and higher ups are awful, which I had emailed. under the consumer act 2015, it states that if it could not repaired at the time it should be replaced like for like, but well over a month of various repairs, and still unable to repair the washing machine, and written off by samsungs electronics engineers, i was offered a machine incomparable to what I had bought and failed after only three years, leaving me without a washing machine and washing by hand, ruining my also samsung dryer, not getting much sense from the overseas diverted customer services, I contacted head of uk samsung and requested a different washing machine, the one offered was quite a few hundred pounds cheaper than what was paid originally and from what I could see an earlier make do, as samsung had dragged thier feet, I asked for a tumble dryer as well, compensation for the time being without a washing a replacement washing machine and seperate tumble dryer both of the series nine and in the colour graphite/grey/black/silver or what ever the series 9 is in grey. As a disabled customer, I am disgusted that a global concern could sleep at night after the failings to me as a customer, trying to fob me off with a courteous appointment as warranty, only given after stating my rights as a consumer. What could samsung do to set things right, send me without anymore delays the series nine washing machine and series nine tumble dryer in grey/graphite/silver or whatever you call them without any more delay. you have my mail address. please note this review of samsung and its customer care and service has been posted on other review platforms. Date of experience: 25 March 2023”

Helpful Report

Posted 2 years ago

“Clint A. Samsung Care (Zero care) by Clint A. on 23 Feb 2023 I purchased a Samsung 648 l French Door fridge 14 months ago with a 2 year warranty Fridge is great and all reviews about it I have read are positive. At the 11month mark we started having an intermittent fault where the fridge would stop cooling. Samsung were very proactive initially getting a service tech out, this has happened 5 times since the initial complaint, we have lost 3 full fridges of food. I was exasperated at this and asked for a refund at 12 month mark, Samsung kept evading my calls and emails and would not refund me or replace my under warranty fridge that has not worked properly for 3 months and continually insisted on repair which they have had 3 attempts (all unsuccessful). They still want to repair after 3 months I purchased a new fridge (not Samsung) as I have a family of 5 and we need a fridge. I feel I have received very poor treatment from Samsung. Update - I went through the mediation process which took 2 weeks and multiple emails. I dont feel my mediator understood the circumstances of my issue, did not call me to gain a better understanding as I suggested. Samsung believes I shouldn't have bought a new fridge and should have operated a family of 5 without one for 4 months in the Brisbane summer.”

Helpful Report

Posted 2 years ago

“I ordered the Samsung S23 Ultra on 3 March, over 3 weeks later and it still hasn't even been dispatched yet and I'm urgently needing a phone, I have had absolutely shocking service, nobody ever seems to be able to help with this. Just get told it's a customized device and color is special which is bull, I saw the color in the Samsung store, and customized how? When I switch it on it better say my name. I will never purchase a Samsung item again. Shocking Shocking Shocking”

Helpful Report

Posted 2 years ago

“Will not give me my refund after cancelling an order for a washing machine which they provided an incorrect eta on”

Helpful Report

Posted 2 years ago

“We purchased a Samsung Refrigerator at Lowes for near $3000 5 months ago. After waiting for delivery one month, we noticed the freezer drawer was defective. Constantly falls off the track and we cannot get it back on or get it to move making the main compartment inaccessible. We tried to get service for the last four months and they kept scheduling service with a third party vendor to fix our icemaker, (not the problem but apparently most have that problem). We finally gave up for a few months. again, with calling Samsung and their nonexistent customer service, 3 attempts, on hold for 30 minutes, then disconnected, it has been a nightmare. When finally reaching them they are more concerned if the installation was faulty I would have to pay for a repair. It's clearly defective; and we paid the store extra for installation and delivery. The floor model had a cracked and broken freezer drawer also, but were told it was an overzealous customer that broke it trying to force it. Now I believe it was a poor design, lilely a defect. Plastic wheels and plastic track. Simply Junk. To add insult to injury, Samsung has the worst customer service EVER. Thank the good Lord we had time to cancel the Samsung Washer/dryer and micorwave. Nice looking but would never wish this bad customer service on anyone should they need to call. If you need a refrigerator, RUN from Samsung.”

Helpful Report

Posted 2 years ago

“I really wish I had read reviews before I spent $1200 on this piece of junk!”

Helpful Report

Posted 2 years ago

“We bought a Samsung fridge in November 2022 in a local shop to support local business (that's a different story). In January 2023 the fridge stopped working completely. I called Tech help and they watched remotely as I tried to fix problem, no luck. Tech came to house 10 days later (10 days with no fridge) and confirmed that fridge was faulty and could they give us a new one? Fantastic, no problem. We'd probably have to wait a week, no problem. A week went by, nothing and then we received a message saying they couldn't give us a new one, would we like our money back? OK no problem but when? (18 days with no fridge). As soon as they collect our fridge and it lands in the warehouse, we'd get our money back. We waited ANOTHER week for the fridge to be collected (25 days) then another 4 weeks (46 days) for them to confirm that it had arrived in the warehouse but that our money wouldn't be cleared for refund for ANOTHER 3 WEEKS. In the end, I was left with no fridge and no money for a total of 70 days. Now this sounds petty in the big picture but the money we spent on that original fridge was all our savings. They offered no apology, no logical reasons why a fridge would take 4 weeks to get from Alicante to Madrid. It was just shoddy, shabby service by a shoddy, shabby company and I will never ever buy Samsung again. They do not care about you, the consumer, they only care about the bottom line. We then ordered a new fridge from Amazon which arrived slightly damaged on the door. We were offered an IMMEDIATE refund on part of our payment. I know where I will be buying from in the future and I'm damn sure I won't be buying Samsung.”

Helpful Report

Posted 2 years ago

“3 February - Bought oven from Samsung (directly) and paid for it. 08 February - Oven delivered 10 February - Opened the oven package and found that the oven has a shattered glass door 10 February - contacted Samsung, explain the problem and sent all the possible pictures of the oven. Told Samsung that I do not want the money, but a replacement. 15 February - Samsung collected the broken oven from my house 17 February - Contacted Samsung, asking when I expected to get my oven, they apologized and said it will be escalated to management 2 March - sent an email to Samsung, asking where is my oven. Got a reply back, with an apology for the delay and that the case will be escalated to even higher management 7 March - got a call from Samsung when they asked what I want, I explain that I paid for the item and still waiting for it. They apologise and say that will deliver it ASAP 8 March - again got a call from Samsung and our conversation was exactly the same as on 7 March 20 March, still waiting for the oven... To sum up - it is already 47 days since I paid for the item and did not get it... Will address ACCC tomorrow. Enough!!!”

Helpful Report

Posted 2 years ago

“The product seems to be ok so far(I just installed it this week) but buyers beware(Caveat Emptor!). This is a horrible company to deal with. If you are planning to install it by yourself, Samsung does not like it or support it. While installing the OTR by myself, I came across a very minor technical issue. They gave me the worst response anyone could ever imagine when dealing with a company. I was on the phone with them for many hours. Some of their representatives are outright rude and speak with a threatening tone. A few could not even understand what I was asking about, they requested me to speak very slowly(BTW, I was not speaking at a fast pace at all). Their supervisors are not professional either, they hung up on me while I was speaking. There is no accountability at all in this organization. They do not respect your time or your money. Even after spending $550.00 for a microwave, they disrespected and dismissed me for not hiring their service for installation! I've never dealt with such a horrible company and employees in my entire life. They behave like they don't care at all. After a few days of back and forth with this horrible and stupid company, I ripped open my vent and figured out the issue by myself. It was a simple question and a simple answer but they refused to help me when I badly needed their help. BTW, Costco tried its best to help me. When they were hanging up on me for no reason, a Costco Concierge employee had to 3-way conference the call to stop them from doing so. If you are spending your hard-earned money on this company, good luck! Don't say that you've not been warned. Again "BUYERS BEWARE!" A huge red flag!”

Helpful Report

Posted 2 years ago

“I bought 2 Samsung Qled tv's. One solar remote did not work and would not charge even with a USB cord. After 3 hours on the phone with Samsung Customer Service, I was told 10-20 business days before the remote would be ready to ship. Then there would be a few days for the shipment to arrive. Ridiculous. So I returned the product to the store. It's like the customer is the problem not their company nor workmanship. I also bought all kitchen appliances and the microwave had hidden damage--per the manager who came out. Samsung void the warranty on the above the stove microwave and would not replace the wave guide that was damaged. I spent $5 replacing the part. Samsung's policy and customer service is the worst. I will not purchase anything from them again.”

Helpful Report

Posted 2 years ago

“Disappointed in Samsung's Customer Support and lack of service received under a unit that is supposed to be under a 1-year warranty. I purchased an oven that is not properly functioning. The flames on the oven are blue and orange and it is giving off too much heat that is leaving black soot on the bottom of the pots and pans. The unit is under warranty still and Samsung sent a technician out that did absolutely nothing to try to determine where the issue was coming from. Instead the technician did a video call to Samsung and as a result I was told the unit would not be covered because of "physical damage". There is no damage to the unit but the technician referred to the black soot as physical damage. As investors of flip homes we have purchased several Samsung appliances and will not be using them in the future. This company does not honor their warranty.”

Helpful Report

Posted 2 years ago

“Trained liars. This has happened twice in a year, but never again because I won't buy another Samsung product. I bought mobile phones last year and had several issues. I wanted to return the phones, but was talked into trying some support fixes. They worked temporarily, but would again start to act up and then my return period ended. Luckily, my local TMobile store representative was familiar with the phones issues and got it working. Now I pre-ordered the new S23 Ultra. When it arrived it wouldn't sync properly with the old phone, so I went to TMobile right away. They got it working, but it was never right. It would flash the screen while texting, drop calls and cannot keep a WiFi connection. Samsung agreed to take back the phone and return my old phone with a full refund, but my old phone didn't show up and I called Samsung again after 10 days. That's when they changed their story and said that my old phone wasn't returnable. I'm starting with a credit card dispute and will go to small claims court next. NO MORE SAMSUNG.”

Helpful Report

Posted 2 years ago

“I am going to the Better Business Bureau over my experience with Samsung and my new Samsung washing machine. In fact, I may even go to consumer advocate with the Attorney General’s office. What a horrible company. I bought a new washing machine and it stopped working almost immediately, and they would NOT replace the machine, but sent two different companies out to repair it. Now I am waiting on a new control board plus sensors plus other material that needs to be replaced on my brand new machine. I absolutely hate Samsung. I used to buy all kinds of Samsung products and I have been happy with most of them, but I will, never, ever buy Samsung again. I hate them.”

Helpful Report

Posted 2 years ago

“Samsung could care less about thier customers, how am I to be held accountable for something that wasn't in my possession? Per Samsung I damaged my dryer, from the inside ?really?my opinion. The last response I will receive per a person that claims no one is above her. Good afternoon Ms. Peoples We have reviewed your claim We understand that you’ve received an accommodation determination you may not agree with. As per our previous communication, unfortunately, due to the damage to the unit, your warranty is voided, no accommodation is available and this is our final position. As mentioned, we could not offer you the extended warranty; the best course of action would be to reach out to the retailer to see if they still have one available. Your account will be documented accordingly, and this will be our last communication in regards to this particular case. We appreciate your understanding. Milagros D | Extra Care Samsung Electronics America, Inc. 55 Challenger Road, Ridgefield Park, NJ 07660 (T) 888-480-5675 opt#1 allow prompt to request ext. 34141| (F) 973-529-0367| .”

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Posted 2 years ago

“Dont buy samsung galaxy flip 4.Screen went black after 2 months.Never dropped or misused.”

Helpful Report

Posted 2 years ago

“Samsung shipped a dryer with frame damage. The dryer has never worked and have had multiple departments, ticket numbers, and customer service stating they would do nothing. No resolution even when the contracted repairman from Samsung verified the issue of having a bent frame from shipping. We have a non-working dryer for 8 months that we have been fighting to get repair. Refusal to do so speaks to the lack of quality product and no customer service.”

Helpful Report

Posted 2 years ago

“I bought 2 mobile phone for my business ( £2400 ) and one of them came with a big scratch on the camera - Samsung S23+. It will take them now 10 days to have my return process then another 10 days to send a new device mobile phone. In total 20 days without a mobile phone. When you buy online you cannot return an item even in their official Samsung stores. Worst customer experience ever.”

Helpful Report

Posted 2 years ago

“It is coming from 12 days only for installation this is their service what a rubbish service of samsung service center i am not happy with the service at all my rating will be zero for Samsung am just being rotated sometimes to dealer sometimes to customer care sometimes to service center so far no solution has been found i have very bad samsung service totaly zero i feel like i bought something from a red shop not from samsung Are..”

Helpful Report

Posted 2 years ago

“I have the samsung z2 fold, this is meant to be their flagship mobile phone. Its the second fold I've hafd and the second time I've had to send it to get repaired. This time the screensaver started bubbling so you could see the screen. I spoke to their customer service and arranged for a collection. The samsung customer service logged on to my phone and saved my data. They had my phone for a week and said it was repaired and that they would let me know when it would be delivered. This never happened and I had to collect it from the other side of town. I did received a call from Samsung asking about my experience and as I hadn't got the phone back I couldn't comment. I now have the phone, and its been repaired but the screen protectors for the front and back of the phone are wrecked and hanging off. It's been a very unsatisfying experience for a second time. My phone is up for renewal soon, I think its time to change brand.”

Helpful Report

Posted 2 years ago

Samsung is rated 1.2 based on 4,623 reviews