Sedgwick Claims Management Services Reviews

Name: Sedgwick Claims Management Services
Rating: 1.08

1.1 Rating 844 Reviews

2 %

of reviewers recommend Sedgwick Claims Management Services

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Metrics

1.1

Based on 844 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 3%
Accurate And Undamaged Orders	Greater than 46%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Sedgwick Claims Management Services 1 star review on 11th June 2025

Anonymous

Sedgwick Claims Management Services 1 star review on 25th January 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Horrible to deal with in the most stressful of times.”

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Posted 10 months ago

“I purchased a room through booking dot com. It was a 10 years wedding anniversary with my dying wife. a very special occasion. I had to cancel the room because of loss of my job. I put a claim through and it got rejected. this is not fair at all. the insurer also has been absolutely rude and very personal on something so bad as losing my job, telling me I should have known that I should have lost my job......”

Sedgwick Claims Management Services 1 star review on 24th August 2024

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Posted 10 months ago

“Worst company to deal with they tell you they will call you back within one to two business days meanwhile three weeks go by and they close your claim with out saying a word then try to blame it on paperwork when you have records of them receiving said paperwork horrible customer service!”

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Posted 10 months ago

“First of all what went wrong you would be better off saying what went right? These people do not follow the worker’s compensation rules at all. My first worker Bridget Thomas did not return my phone calls. I have a judgment in district court. Due to the injury 5 surgeries later and my boss not allowing me medical attention. My boss lost her job and the ombudsman got fired as well that was in charge of my case. they told me they was not disputing the extent of injury. I have had 3 cervical surgeries and still receiving shots and having problems with my neck. I also had a torn bicep and a labrium in my right shoulder. I went to my medical examination and they did not even send over my medical records for my arm. The doctor was not happy about this. I got the extent of injury approved for my medical examination which they didn’t want to happen. The doctor took photos and measured all of my scars. They also have had problems with sending out a check that’s owed to me. They tell me it’s being sent by regular mail, that “got lost in the mail” then they tell me August 6 that they are sending it priority and didn’t do that. It’s now August 21 and they do not call me or respond to my messages now. What they have been doing to me is inhuman. I wouldn’t wish this fighting for your life on anyone. They also have not paid any of my medical bills that I had to pay for. My husband and I are in serious debt from the credit cards we had to use.”

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Posted 10 months ago

“They do not pay even if you are approved for workman's comp. They will not pay your medical bills, or reimburse you for things that you've had to purchase because they take their own sweet time getting you what you need. They are so neglectful that an individual was in a boot for almost 3 years and now her ankle is completely thrashed. They have not paid her mileage since February for medical, which is supposed to be paid. They have not done anything to help her and she ended up getting a lawyer and they are being sued. No company should use this company for the workman's comp claims because they don't care about anybody and even if they're court order to do something, they will not do it. And Rita Fowler is the worst.”

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Posted 10 months ago

“Absolute waste of time leaving messages. Zero response from phone messages left or text. I rated 1 star because there was no option lower than one.”

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Posted 11 months ago

“Terrible customer service. They did NOT investigate my claim thoroughly and they lied. I won in the end because I handled the situation a different way. Fix your company!”

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Posted 11 months ago

“Zero follow through - you cannot depend on what they say.”

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Posted 11 months ago

“Sedgwick's main objective is to find ways of denying your claim and the companies who use them to manage claims know that. So , if they deny your claim, they doing their job in the best interest of the company that hired them.”

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Posted 11 months ago

“I don't think Sedgwick connection or most companies take mental health seriously. They make it very difficult for people as myself who do have mental illness to complete a transaction with them. Without it being difficult, it's difficult to do the claim. The whole process is difficult and in the process of Me and other people like myself trying to get better. We can't because we're constantly going back and forth with Sedgwick about our illness. They need to find a better way who do the process because how are people with mental illness supposed to heal themselves to be able to return back to their jobs if the whole time we're trying to heal. We're constantly being agitated mentally by this process. It's a horrible experience for anybody, especially that person who is dealing with PTSD, ADHD, anxiety, depression, etc...”

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Posted 11 months ago

“Such a bad company. Way too many choices....keep in mind folks, you ALWAYS get what you pay for. If you want to actually have insurance pay a little more. This company is an embarrassment.”

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Posted 11 months ago

“If I could give a negative number of stars I would, just hope your company doesn't use them absolutely the worst ever”

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Posted 11 months ago

“They sent me two checks back to back that bounced without notifying me that they were canceling those checks due to their own error! I'm on maternity leave, worrying about payments and whether or not my bank is going to get overdrawn is the last thing I need to be spending my time on. Terrible company, it took me two full days of calling and emailing over and over again to reach apparently the only person who could tell me what happened and it was met with a nonchalant explanation with no remorse.”

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Posted 11 months ago

“Horrible experience. Portal in very poor condition outdated and non intuitive. Ofter fails to display messages. Agents are not consistent with the information they provide. They don't read your emails making often mistakes. Poor knowledge about how hospitals and institutions commonly asking for unreasonable things. Complete lack of empathy at all levels.”

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Posted 11 months ago

“Impossible to get a claim approved. Poor web design, you can’t even open a claim on their website you have to call and be sent a special link to open a claim. When I had covid claimed there “wasn’t enough proof it was a real doctors note” the medical registry shows the doctor… pure laziness on their part. Would never recommend any business use this as its claims people.”

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Posted 11 months ago

“Absolutely no communication. They will never return a phone call. It is very clear to me that you work for the company not the individual. SEDGEWICK YOU SUCK!”

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Posted 11 months ago

“They are a rip off looking for any excuse not to pay. Even though I had a legitimate reason for my trip canellation because only $5500 (which was all I claimed) of the total cost of $12,500 was on my Barclay's mastercard they said the entire amount had to be on the card. They would have had to pay $7000 more if I had done that. They just look for excuses not to pay.”

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Posted 11 months ago

“The worst.”

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Posted 11 months ago

“My claim manager doesn't respond to me I am in pain I email her the slow response”

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Posted 11 months ago

“This insurance company insured, a driver that neglectfully hit another person and they have to pay for damages being the shop owner. I already quoted them the lowest industry. Standard labor rates that are on the books and they still undercut by almost $1500. That's a bit excessive and you guys clearly have. No care in the world for your clients. And the people you insure. You guys are not repair shops, nor should you have the legal right to do. Any kind of estimates on anybody's cars? Whatsoever, unless you have an in-house body shop within house body technicians. And estimate supervisors, then you shouldn't be allowed to tell anybody how much something's gonna cost. That right, there should be so illegal that it should get you all put in jail.”

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Posted 11 months ago

Sedgwick Claims Management Services is rated 1.1 based on 844 reviews