Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,988 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,988 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 23rd December 2025

670

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This company should come with a goverment health warning due to the stress they cause better still just give up .your service is shocking someone at the top of the tree should look at the reviews and take action rather than sticking there head in the sand. rant over”

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Posted 10 years ago

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Posted 10 years ago

“One word CRAP!!!!!!!!!! please dont use this company”

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Posted 10 years ago

“Second time i have used this company and again total fail ending in refund but this didnt help the disapointment think very carefully before using there wont be a third time for me .”

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Posted 10 years ago

“Would never order from serenata flowers. Suppose to have had some flowers from my brother delivered on Saturday, arrived mid morning Monday. In a poor state and had to throw half of them away. No way of phoning company. Did complaining by email. Waste of time. Backwards and forwards. Wanted photos couldn't manage to send so gave up. Be warned.”

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Posted 10 years ago

“There's too much to the story to detail it all, but basically: Worst experience I've ever had buying flowers. 1) they failed to accommodate a very basic request for delivery to be made within the last 4 hours of their standard delivery times. The reason was quite simple, the delivery was to a threatre that didn't open till 4pm. When I said I'd appreciate it if they could deliver the flowers any time after 4 till the end of their standard delivery hours (9pm I believe), they copy pasted a policy statement at me and unhelpfully told me the flowers would arrive at 1pm. 2) when delivery failed on Sunday afternoon, it took them till Tuesday morning to get the flowers to an alternate address, and that was their idea of "as soon as possible". 3) the courier then left the flowers at the wrong house, signed off for by someone the recipient doesn't know, and because of the sign off this constitutes successful delivery according to them, so they will copy paste T&Cs at you and refuse to refund. 4) through none of this did they show the slightest remorse or empathy whatsoever. I am £ out of pocket, the occasion very missed, the recipient flowerless. But that's a success story as far as Serenata are concerned. Because they got money and a signature. Never have I encountered such blasé apathy, never mind that it's a flower company delivering for often very personally important and meaningful occasions. Please don't let them ruin your event.”

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Posted 10 years ago

“I ordered a gift for my wife, 3 days later still have not recieved my order, their excuse is the courier service, keep telling me that they are investigating !! DO NOT BUY FROM THEM”

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Posted 10 years ago

“I would really carefully consider using this service. There is NO WAY to contact this company via phone - all communication is via email and they are not at all quick to get back to you, especially if you have a problem. I bought a bouquet for delivery and they attempted delivery, but said they failed to deliver the flowers. The recipients were in their flat and heard no doorbell ring. I emailed SerenataFlowers to tell them this information and asked them to deliver within the next hour as the recipients were leaving for their wedding. No response. A second attempt was made the following day but by then the recipients had left town for their honey moon. I asked for a refund twice, but was told that due to their terms and conditions, they could not give me a refund. AND they said we apologise for any inconvenience. I lost £50, which is not just an inconvenience and part of that was because I wanted a guaranteed delivery before 10am. Furthermore, no attempt was made to address the situation. It was a TOTAL DISASTER.”

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Posted 10 years ago

“I only give Serenata flowers 1 star because it is not possible to give any less!! Ordered a delux bouquet on behalf of my work mates for a colleagues 50th birthday. When we looked at the flowers that had cost us £25, we were so disappointed. We could have got better from a supermarket for £10! Contacted customer services to advise of my dissatisfaction and the response from them was that they were acceptable. Will never, ever use them again in future!!”

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Posted 10 years ago

“Please never use this company!! VERY bad customer service. Flowers never got delivered, but I was still charged for them... STAY AWAY!!!”

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Posted 10 years ago

“Didn't arrive on the day requested, not left on the doorstep as requested. Poor customer service. Wouldn't use them again.”

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Posted 10 years ago

“I ordered flowers for my mother's 65th birthday today and they have never been delivered. Nor did I receive a dispatch email so that I could track my order through your website. It was a special birthday for her and as I couldn't be there in person, I wanted to send her flowers. I am absolutely appalled at Serenata Flower's service and will never use this company again. They guarantee delivery on the specified day but failed to fulfil this promise.”

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Posted 10 years ago

“Do not use this company under any circumstances. They take your money make out they dispatch your order and then do not deliver as promised. They then say the flowers were not accepted at the stated address and then try to charge you an extra 50 percent to send them out again. They will not refund your money. They are complete con men and hopefully they will soon be out of business. My solicitor is notifying trading standards on how they are stealing people's money”

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Posted 10 years ago

“NEVER EVER ORDEEEEEERRRRR!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I wish I had read the reviews before. NEVER EVER ORDER from this site. I wish I could put the pictures of the flower shown on the site and the flower we received. There were no leaves in the pictures but we received only leaves and very few flowers in between. I sent the flower to a special girl for me and I was highly embarrassed. NEVER EVER and NEVER EVER if you have self respect...”

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Posted 10 years ago

“Could have got better from a supermarket very dissatisfied”

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Posted 10 years ago

“Ordered flowers for elderly relative. Order said they had been delivered which they had not !!!!! Do not use as their customer service is diabolical and please check their terms and conditions when ordering as that is all they continue to go on about.”

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Posted 10 years ago

“Worse florist ever dealt with. Flowers ordered for Friday delivery arrived on Monday. Flowers 4 days old before any pleasure from the. They would not speak to me or offer any explanation. Found out they went to wrong address on Friday. No compensation or apology. Avoid at all costs.”

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Posted 10 years ago

“Flowers not delivered. Try getting in contact ..... Serenata have discontinued telephone customer support so they can only be reached via email - and they think this is a positive move!!!!!”

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Posted 10 years ago

“AWFUL, do not use this company. Wanted to surprise my girlfriend, to congratulate her on her new job. Ordered on Saturday for delivery on Monday.... nothing arrived. Emailed, no reply. Chased... they replied - "We will get them delivered by Thursday", on Thursday I receive a text saying that "We were unable to deliver, as the driver couldn't access the building" - an office which is open from 8:30am to 18:00 every day!? This company are con artists, don't use them. Great customer service would have been: - Apologies for ruining the surprise and taking your money. - Please accept a refund AND let us deliver the flowers WITH an upgrade/extra present (chocolate etc) - Please tweet us and say thanks. What did I get? A ruined surprise, my money back, and no compensation or flowers. If I could give 0 stars out of 5, then I would.”

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Posted 11 years ago

“Absolutely shocking,my flowers turned up dead,very late in the day and the delivery driver just dumped them outside the front door....I also cannot contact them in any way to complain....definetly will NOT be using them again!”

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Posted 11 years ago

Serenata Flowers is rated 3.4 based on 5,988 reviews