Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.36

3.4 Rating 6,003 Reviews

56 %

of reviewers recommend Serenata Flowers

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3.4

Based on 6,003 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 41%
Customer Service
Communication Channels	Email, Live Chat

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Serenata Flowers 1 star review on 14th March 2026

671

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Paid extra for deluxe bunch of flowers. But they were a flimsy bunch. Looked boring and limp”

Helpful Report

Posted 9 years ago

“Ordered flowers fo my sick Sisters 82 Birthday. Order placed Friday noon for delivery Sat -all day. They sent me a mail 10am Saturday stating flowers had left theshop and were on their way to desitination. 4pm no flowers- they never arrived. I had now news from Serenata and when I contacted them via their evasive type of web site e-mail system I was tol sorry they were damaged in transit.!! They had not bothered to tell me this I had to delve to find out. When they learnt the flowers wer "damaged" they did not replace them automatically as a professional flower delvery service should and would have. Now I have to seek a refund. These people are a huge joke if indeed not a scam of some kind and certainly should be banned from pretending to be a floer delivery company with as they claim a 93% satisfaction level. Steer clear of these people at all costs.”

Helpful Report

Posted 9 years ago

“Ordered flowers to be delivered on Friday for my aunts 100th birthday, when they didn't arrive they said Sunday, they still didn't arrive. I was really upset it's not everyday that a family member reaches 100, l will not be using them againl was really upset”

Helpful Report

Posted 9 years ago

“I ordered flowers for my friends daughter,s 13th birthday with a happy birthday balloon. I was with them when they arrived enclosed in a cardboard box; first disappointment as I thought they would be open & displayed. What was in the box was very disappointing. The bunch looked pathetic and cheap (which it wasn't), it was very small, sad & limp looking, to be honest I was embarrassed by it. When I tried to complain the site said without a photo they couldnt help & by this time I couldn't get one so end of discussion and an easy opt out for Serenta. My advise would be don't waste your money & don't believe the reviews.looking at feefo it seems Serenta ignores the bad ones.”

Helpful Report

Posted 9 years ago

“I assumed "next day delivery" means office hours. Half way through the ordering process I have been notified that it could be as late as 8pm, even later on spacial occasions. 2nd of June is hardly a special event and my gift has been delivered at 8:21pm at an office address so completely missed the recipient. When I complained I have been told that the terms and conditions state up to 9pm. I just think it is unacceptable to deliver flowers so late in the date. They were actually delivered at night. To an empty office.”

Helpful Report

Posted 9 years ago

“No card was left to say flowers had been left. By the time they were found they were dead. AWFUL customer service afterwards.”

Helpful Report

Posted 9 years ago

“Incompetent courier service that doesn't follow simple instructions. Customer service is awfully unreasonable and almost irrelevant.”

Helpful Report

Posted 9 years ago

“I have used Serenata flowers for years and until now have found them reliable and efficient. Sadly I have spent much of today trying to place an order for flowers to be sent to Morayshire in Scotland. After initially accepting the order they then blocked it and finally when I did go back to the help line they tel me they do not send flowers to such a remote location. Elgin in Morashire is not a remote location . I am appalled by their poor attitude and service and will never use this company again and certainly would not recommend them”

Helpful Report

Posted 9 years ago

“I order some flowers for my Mother, I asked for them to be delivered to her neighbour, they ignored my request. They are quick to take money but refuse to answer emails and there is NO phone number. DO NOT order through them”

Helpful Report

Posted 9 years ago

“Been waiting for flowers since Tuesday for a Friend company is a complete shambles of a place and are not willing to help now having to send my Friend flowers from a different company do not order From this company!!!!!!”

Helpful Report

Posted 10 years ago

“Flowers very poor quality, heads missing in box, only lasted three days.”

Helpful Report

Posted 10 years ago

“I ordered flowers ,balloon and card for my daughters birthday. At lunchtime on the date of delivery they emailed me to say they couldn't deliver. If they had called or txt me I could have made last minute arrangements. I would never use them again ,and would advise people to stay well clear. No phone number either to contact them.”

Helpful Report

Posted 10 years ago

“Poor quality flowers delivered to my wife for Mother's Day, and their after-sales service is dreadful. When I complained by email, they replied and requested a photo of the flowers. I sent one as an attachment from my iPad, and they replied that they could not look at photos sent from mobile devices. Most people communicate by smart phone or tablet these days, which I tried to point out to them. I then received the response that their website was closed down for maintenance purposes. What a joke!”

Helpful Report

Posted 10 years ago

“Dreadful flowers,heads dropped and dying. Leaves dead and that was on arrival. Would have dine better to pull up my weeds for mothers day. Very sparce display. Customer service a struggle to get a full refund. Avoid.”

Helpful Report

Posted 10 years ago

“I can't believe I trusted them again! Save your money and your sanity by using someone else who can do it better - I think even the local garage would rank more highly than these idiots! I received my delivery confirmation that they were successfully delivered - the best part is: The person was not at home and is in another part of town (which she was not anticipating). This leads me to conclude that the flowers are left at the front door, are sitting with the drivers partner or delivered to a neighbour - all of which I requested did not happen. Breach of contract at the very least! No way to contact them either other than to try and shame them on social media! Do yourselves a favour and purchase from somewhere else!”

Helpful Report

Posted 10 years ago

“It is 9pm on Mother's Day and my poor mum hasn't received her flowers, despite receiving an email saying they would be delivered between 1.15 and 2.15pm. I am beyond upset with myself for using this company.”

Helpful Report

Posted 10 years ago

“This business is not equipped to deliver flowers on time, at busy times. They are hopeless. DO NOT USE THIS SITE UNLESS YOU WANT TO BE DISAPPOINTED.”

Helpful Report

Posted 10 years ago

“TOTAL RIPOFF????my daughter paid £30 to these people to deliver a bunch of orchards for Mother's Day soooo disappointed to receive a bunch of 6 orchards identical to the £6 bunch I bought from tesco the previous day. I've never written a review ever for anything but this review is an absolute must so please please do not give this company your hard earned cash”

Helpful Report

Posted 10 years ago

“Very disappointed white roses 2 turning brown no plant food brown stick with no purpose ,have had flowers from this co. before been happy but got 2hrs ago and would have had fresher and nicer presented ftom Tesco.Very disappointed and sad. Think you'll go out of business soon if quality like this continues, flowers are expensive, most Mums het on mothers day but just because busy no excuse for poor quality and 'past best' flowers.”

Helpful Report

Posted 10 years ago

“Messed up delivery for mothers day - and they dont offer telephone customer support - use someone else to avoid upsetting your loved ones.”

Helpful Report

Posted 10 years ago

Serenata Flowers is rated 3.4 based on 6,003 reviews