TalkTalk Reviews

Name: TalkTalk
Rating: 1.19

1.2 Rating 1,567 Reviews

4 %

of reviewers recommend TalkTalk

Company Reviews

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Metrics

1.2

Based on 1,567 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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TalkTalk 1 star review on 29th March 2025

Venkat K

TalkTalk 1 star review on 15th March 2025

Lunis

TalkTalk 1 star review on 11th October 2024

Anonymous

TalkTalk 1 star review on 20th June 2024

Disabled, Excluded And Leaving

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“the one star is for the fact that i have broadband - even though it is slow and no where near the fibre my "invoice" mentions! spent 2 hrs on a chat. all i asked for was their vat number and to have vat invoices. i also asked for a copy of my contract showing when i signed, what i agreed to, and when the contract ended. HOW CAN THAT TAKE 2 HRS??? needless to say they asked if the vat number was the % of vat charged. still dont know the vat number. they said i would only get vat invoices going forwards. they said they were unable to supply a copy of the contract. they said that the summary of invoices (which is all it is on line) only goes back 14 months, but that summary actually only went back 12 months and they argued black is blue that october 2022 to november 2023 was over 14 months. given all of that god help me if my broadband goes down!!!!!!!!!!!!!!!!!!! "and you still have no idea of your company vat number? Do you mean the TalkTalk standard rate of VAT? - 15:24 ... give me strength. i have decided, after 2 hrs of this that i shall forward this as a complaint to your company. to summarize: i have been unable to navigate your online account to find a copy of my contract giving me details of when it started, when it ends and what i apparently signed up to. i have been unable to get from you either your company vat number or vat invoices for money already taken from my account. your company policy is not to leave invoices on your online system longer than 14 months. 08.10.22 - 14.11.23 is 13 months and 6 days. therefore you have either given me the incorrect advice or talktalk should provide the details for the 08.10.22 FOC. i would like you to know that i believe it would be expected for a company to provide a copy of any contract signed. it is certainly illegal not to provide VAT invoices when requested. hazel boulton - Now before we end this chat i am asking you to provide me with the contact details so that i can take this matter further. hazel boulton - 15:31 I understand how frustrating this process is in your situation Hazel and I am willing to go above and beyond to help you with this. I hope that you understand that my hands are also tied when it comes to processes, but I will do my best within my capability to help you. chrizta - Now i now have to leave and would appreciate it if you could please let me have a contact no now please hazel boulton - Now Apologies on this Hazel. I really need to follow the information that I can only provide for this scenario. The number is not available for me to provide."”

Helpful Report

Posted 1 year ago

“the worst broadband company ever. if i could give 0 stars i would. Moved house and for the first 3/4 months i had no wifi because the engineer didnt connect the wires properly. Finally sorted the issue after several phone calls and months of waiting. To then be given a dodgy wifi box which disconnects / cuts off anytime i move the box or touch it. I have phoned talktalk for months and done several tests over and over again and the problem still hasnt been solved. Asked could i cancel my plan and they said yes but i will have to pay a cancellation fee of £70 when they've had enough money off me. absolute joke. DO NOT JOIN!!!”

Helpful Report

Posted 1 year ago

“Happy to take your money, but just wait until something goes wrong. Utterly incompetent and useless, going around the same circles again and again. Then they want to send an engineer instead of just sending a replacement router. Definitely won’t be recommending these fools to anyone.”

Helpful Report

Posted 1 year ago

“Absolute Rubbish Stay Away From Them I'm sure the owner "Sir" never has problems”

Helpful Report

Posted 1 year ago

“Dreadful company. Customer services is in Asia where it is impossible to communicate with. They upgraded us and then left us with a system that we could not use because they failed to supply us with a router. We now have no phone line and unable speak to anyone at talk talk who understands the issue. Talktalk are very keen to take your money and are very slick at selling you the dream but the after sales customer care is zero and it’s due to a lack of understanding by customer services. A business run in this way is a business heading for failure unless it listens to its customers! We have no phone line and we run a small business and talktalk just don’t care. Avoid at all cost!”

Helpful Report

Posted 1 year ago

“Pro Cons I've been told buy talk talk team my las payment bill 💸 will be reversed to my account, as I left them , and I'm happy cause I've been bolide and haress from talk talk team the bill should be reversed to my account £37.97 an the send a refund of £1.24 , and they say I'm eligible to £1.24 !! Beware ⚠️ of them they're a professional Cons when it a comes to leave them make sure they not delay your month notice because they will scam you for an extra month and Even more if you not careful with them , this company must be reviewed before you apply 0*”

TalkTalk 1 star review on 2nd November 2023

Helpful Report

Posted 1 year ago

“Could a company be this inept! No staff understand anything. They read off a script and are completely unable to attend to simple complaints such as being told to enter a contract but if you have to you can terminate the agreement with no charge instead we were charged, contract started few months back naturally was better to not enter one but obviously sales rep wanted her commission so lied. All reps are foreign and don’t understand the English language well instead they repeat the script, I would like to help you and make sure you are satisfied with me etc etc what makes it worse their lines had issues with 10 seconds delays … can you believe it a telephone firm where it sounded like the line was from 40s and they apologised so had to say something and wait ten seconds for them to receive your voice note … unreal by a firm providing phone services so what does that tell you about them!!”

Helpful Report

Posted 1 year ago

“My line was upgraded to full fibre recently but I was not told that by accepting the upgrade I was effectively agreeing a new contract. my previous benefits were cancelled and new charges were put in place. I only realised this had happened when the new bill arrived. It has taken me 4 days to query this and the response is simply that you have agreed to the upgrade. I am leaving Talktalk and will let everyone how bad they have been.”

Helpful Report

Posted 1 year ago

“Genuinely the worst customer service that I have ever experienced. Nobody knows what they are doing and constantly swap from one agent to the next. Took me over a week and easy 8 hours to resolve ab issue whereby they had put an incorrect charge on my account.”

Helpful Report

Posted 1 year ago

“Every 6 month the router fails. It's takes days to get the message across and talk talk done seam interested in fixing any problems. Always sending you round in circles. Poor as you can get .”

Helpful Report

Posted 1 year ago

“Talk talk persuaded me to stay with them and offered me a new router and booster as I was out of contract. After two days of the new contract the signal was dropping and we were unable to use phones iPads etc. I have tried the technical support. But was told after 14-16 days I was unable to cancel my contract and would have to pay a fee for no service. I would urge people to think very carefully before opting to go with this broadband provider. I will never use them again.”

Helpful Report

Posted 1 year ago

“Firstly I would like to start at point of sale , I will explained that I would not be in the premises until the 30th October so they decide to arrange an engineer for the 20th also send the router for the same date , nobody is at the premises until this time !! Secondly using the many departments to get through to the right possible is near impossible three hours later spoke to someone that understood what I had asked . departments always busy so good luck with that cancelled the account in the end thought if I ever had a problem forget it no chance.”

Helpful Report

Posted 1 year ago

“Like so many people commenting on here, talktalk are the biggest joke of a company around. Was more than happy to move from Virgin over to talktalk for full fibre (as advertised on their website as being available) day of the installation came “sorry we can’t do it the cabling needs to be done” ok fair enough but my internet runs out on 20th. They rebooked it for then and I thought all these people saying how bad they are must be mistaken. Received a text on the week of the installation saying it had been put back even though openreach assured me this had been rectified. Called them and they said that I have to go 3 weeks with no broadband and they didn’t care. Offered me £80 to buy mobile broadband and didn’t give a rats ass that it wouldn’t be suitable for me. Had a call from complaints who kept repeating that they offered me £80 so I told them good luck getting the routers back they sent as I feel that is just the right amount of compensation for me and that I shall speaking to the ombudsman. Terrible terrible company who, if they treat brand new customers like that I feel sorry for the existing ones”

Helpful Report

Posted 1 year ago

“worst customer service on the planet- long waiting times- they don't listen or seem to understand the english language- so bizzare and they bill you for absolutely any and anything. they randomly blocked me from using VOIP which means i can no longer work from home- so now im dreading having to ring them to sort this because they cant even resolve simple billing issues.”

Helpful Report

Posted 1 year ago

“Internet connection issue The internet stopped working. They weren't able to find the issue and after 5 days they booked an engineer. After the engineer checked the line he told me and I quote " Your line has been CEASED by mistake. Your provider needs to UNCEASE your circuit and switch it back " After chatting with 6 people on talktalk customer service and 6 different departments they were unable to find the issue. They refuse to send me a deadlock letter or to confirm talktalk is a CISAS member. Worst customer service, worst ISP. If I could rate 0 stars I will do it. Ofcom reported, next will be CISAS. The issue was first reported on 21.09.23 and still not resolved. AVOID talktalk. Poor and slow connection when worked, tech department only knows how to reset a router, nobody knows how to solve an issue.”

Helpful Report

Posted 1 year ago

“Barely trained, meaning little knowledge or technical skills to resolve customers problems,full fibre installation problematic from day one, engineers miss multiple appointments when they do install it ,bad workmanship no line test undertaken, talktalk router useless combined with engineers not doing a line test,takes weeks to get sorted as customers services do not have the technical skills to fix it,you will spend hours on phone text live chat,being put on hold pushed to different departments asked non essential meaningless questions that make no sense, if you would like 6 weeks of living hell,with no internet and little hope of getting it ,then talktalk is for you.....”

Helpful Report

Posted 1 year ago

“Haven't even had the full fibre internet installation yet and already had problems with them Booked a date through their booking system, then got a message from openreach stating a different date that I couldn't do. I had cancelled my current provider based on that initial installation date. Tried the talk talk customer service massaging chat. Completely useless, never answered a question with any conclusion or help, just saying book another date that openreach send me. Not the point when I have already booked the date with them. So told them I wish to cancel the order, they gave me the incorrect number to ring so had to look that up myself and now been told it will take 7 days to complete the cancellation, They set the direct debit up quick enough though. Shocking service really stressful”

Helpful Report

Posted 1 year ago

“Stay well clear, cowboy outfit.”

Helpful Report

Posted 1 year ago

“My experience with TalkTalk has been deeply frustrating. Hours spent on phone calls and chats, only to be repeatedly hung up on, have not only wasted my time but left me feeling incredibly stressed and anxious. What's even more disheartening is that instead of offering compensation, TalkTalk attempted to add more fees to our bill. At that point, I was so stressed that I simply let it go, prioritizing my health over the battle. It's clear that they made every effort to avoid taking responsibility for their poor service and customer service. I strongly recommend finding another provider to avoid similar issues.”

Helpful Report

Posted 1 year ago

“Utterly mindless customer service. My connection has been intermittently dropping out for the last week, and each engagement with the tech team via chat has resulted in the same 1h+ long fruitless endeavour going through the same routines, with no progress being made. After the 4th or 5th call, where I again asked for an engineer to be sent around, they said an engineer would be chargeable!! Criminally bad, would never use talktalk again”

Helpful Report

Posted 1 year ago

TalkTalk is rated 1.2 based on 1,567 reviews