TalkTalk Reviews

Name: TalkTalk
Rating: 1.19

1.2 Rating 1,567 Reviews

4 %

of reviewers recommend TalkTalk

Company Reviews

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1.2

Based on 1,567 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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TalkTalk 1 star review on 29th March 2025

Venkat K

TalkTalk 1 star review on 15th March 2025

Lunis

TalkTalk 1 star review on 11th October 2024

Anonymous

TalkTalk 1 star review on 20th June 2024

Disabled, Excluded And Leaving

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I recently had cardiac surgery only two weeks ago, had the issue with noise in during call and internet drooping many times a day intermittently. Talk identified issue, have requested this urgent, Talk talk sent an engineer, engineer open reach arrived he has done his tests and sorted noise issue but he clearly said you need new router and said I will put it in my report. Same evening after 19:06 pm received an email from talk talk that I need to call them , the centre was closed, rang next day 18/08/2023 and the talk talk representative gave me hard time to test the line and internet etc for over six hours with heart surgery patient even though they knew and number of time I have advised during telephone call to talk talk advisor that your nominated engineer tested all this already, please contact him. Talk talk Then never listen to me and also talk talk nominated engineer's report for some reason talk talk did not trusted or some issue, so they have put talk talk customer who had cardiac surgery & in pain and gave very hard time by testing line with help of customer rather then sending their own engineer for six hours plus. I never forget this painful experience in my life, On top the talk talk advisor offered talk talk engineer to visit and charge talk talk customer if fault not found. Why ?????????? The talk talk have sent their nominated engineer which they never trusted and gave so much hassle to their own customer instead, I am still suffering from the painful experience and night mare and waking up during night .”

Helpful Report

Posted 1 year ago

“Navigating the TalkTalk Tangle: A Grand Adventure at 80! So, here I am, an octogenarian explorer, weathered by time, battle-scarred by experience, and armed with the uncanny ability to spot a broadband mirage. Three plus years hitched to the TalkTalk rollercoaster, and let me tell you, it's been a ride! Their internet waltz is a masterpiece, a symphony of drops and disappearances, leaving me hanging for minutes that stretch like a cat's afternoon nap. Day or night, it's an equal-opportunity vanisher. I call 'em up, thinking they hold the secrets of the digital realm, only to be met with bewildered shoulder shrugs. "Fair usage"? Mention that, and you'd think I was waving a red flag at a bull. They steer clear faster than a cat avoiding a bath. The money game, though, that's their jam. They've got a flawless memory when it comes to your bills, but ask 'em about what they've actually done for you, and you'll get more blank looks than a staring contest champion. It's a monthly ritual, a theatrical performance where they conjure fees from thin air, like pulling rabbits from a hat, only less entertaining. Now, let's talk customer service – or as I like to call it, the "Delay and Distract Dance." They've mastered the art of scripted evasion, leaving you wondering if they're reading off a teleprompter or just speaking in some secret code. They've got more stalls than a farmer's market, and believe me, they're not shy about using 'em. To my dear pals at TalkTalk: Save the fake apologies for your grandma's birthday party. I've spent more hours on hold than a teenager spends on TikTok, and sorry, but time isn't a currency you can refund. I've become a master of their repetitive banter, like a jukebox stuck on a broken record, playing hits from yesteryears. Fellow adventurers, lend me your ears! Time's too precious to be squandered on the TalkTalk circus. Their disruptions are like mosquitoes at a picnic – annoying as heck and draining your energy faster than a toddler on a sugar high. So, fork over a few extra bucks and upgrade to a provider that won't treat you like a tech-illiterate grandparent. Trust me, there's a land of better options out there, and you deserve the royal treatment. As I bid adieu to TalkTalk, I look back on the countless calls, the scripted tap dance, and the assumption that customers are as gullible as a dog chasing its own tail. This little exposé barely scratches the surface of my escapades. The iceberg of TalkTalk troubles runs deep, my friends, deeper than a mystery novel plot. And as for that single star? Well, let's just say it's shining brighter than a supernova of disappointment.”

Helpful Report

Posted 1 year ago

“Absolutely disgusting the way they treat people, contacted as I had to move house and they did not manage in 3 weeks to activate the internet, several calls but I only got back “we are investigating the problem”, in the end I decided to cancel, after a month (in the meantime found another provider) I reveived a bill from them like nothing happened and I have to pay the monthly bill, called again to remind them the situation and said that my cancellation been rejected?! And I have to contact them back in 3 days and they will cancel it which this makes no sense. Effectively a waste of time and money, no one deserves such mockery. we are people and we work and pay to benefit from some services, not to pay nonsense and make endless calls.”

Helpful Report

Posted 1 year ago

“Absolutely appalling service..... don't use TalkTalk”

Helpful Report

Posted 1 year ago

“Absolute shambles of a company didn't know that they were into peer pressuring people to take out an invisible contract 😡😡”

Helpful Report

Posted 1 year ago

“Everything was good until I needed some help. The customer service is awful. I'm really frustrated. The online chat does not help and if you call even for the simplest matter, expect to be on that call at least 30 minutes to get some answers.”

Helpful Report

Posted 1 year ago

“They appear to be Trickster . Started 20th December 22nd no Internet, kept telling ( insisted) me it was a Router problem offered three received two by chance OpenReach come round and fix out side problem I Have never received Broadband but paid my monthly bill now they won't engage me to get my money back.”

Helpful Report

Posted 1 year ago

“Absolute garbage. Lucky to stay connected to the internet for longer than 10 minutes. Terrible customer “service”. Avoid.”

Helpful Report

Posted 1 year ago

“I moved a month ago and the worst mistake i ever made was agreeing to a new contract. I have been here for 4 weeks and still not able to receive incoming calls.and even more frustrating is you can’t get to speak to anyone at 79 I don’t need the stress this is causing.they are an absolutely rubbish company.”

Helpful Report

Posted 1 year ago

“If there was a 0 review then I would love to give Talk Talk without a second thought. We have been experiencing difficult with our phone for the last 2 years. Sometimes we get cross line with Arabic speaking people sometimes with African speaking people. All we were doing was trying to get through to the hospital. Ninety percent of the time the person on the other side cannot hear us and we have to hang up and redial. We have recorded these and have played it to Talk Talk customer service in both South Africa and the Philippines. Its difficult to understand most of their call center personnel. We spent hours on the phone at any given time for them to sort out this problem without success. They dispatch engineers on many instances but they could not find any fault on the line.'The problem is in the home' they said.I changed FOUR phones, without any joy. They always threatened us with a £75.00 charge if they find the fault in the home.Today 27th July 2023 another engineer came and found no fault on the line . I showed them the Four phones I had changed but he said he could not find a fault. I played the recording we had of the Arabic speaking and another with an African speaking person but he could not understand. To be fair he was here to check the line only. I asked him to include the recording and the fact that I changed 4 phones in his report. I requested a copy of his report.I am waiting to see if they charge me the £75.00. If you phone the call center be prepared to spend hours on the line. They are generally polite.”

Helpful Report

Posted 1 year ago

“Internet turned off by them after getting text on my old mobile number(they have. my new number) fibre is now available, messaged them on chat for 2 hours on my mobile told them i do not want fibre, put through to loyalty told me will let you know in 30 days!!! So no internet in house for work or tv use. AWFUL SERVICE”

Helpful Report

Posted 1 year ago

“My experience has echoed so many others on here. Left without service for over a month due to countless errors and absolutely zero communication from TalkTalk, or completely erroneous info from them. I have so many chat transcripts indicating contradictory information, promises unkept, and wild inaccuracies. We were told we'd receive compensation for our massive inconvenience and could only address it once we'd finally received our router (3 weeks after we should've had it), and that we'd have to call. We were told on the chat our appt time and after that time came & went w/o a call & having to call TalkTalk, were told it was a completely different day and time. I despise this company, our issues are still unresolved and ongoing even though we finally have service (now our bill is wrong, amazing). Avoid at all costs.”

Helpful Report

Posted 1 year ago

“Terrible customer service, suddenly additional surcharge of £16 appeared on the bill. Very difficult to cancel. Avoid”

Helpful Report

Posted 1 year ago

“This was the worst experience I have had with any company in my lifetime. (I'm 50). My router hadn't arrived. When I enquired where, the call operators were so rude I told them not to send the router and to cancel the order. Then: Spent over four hours on the phone and website during the 7 calls i made that day. I had the call dropped on 3 calls after staff claiming they don't know what to do. I was lied to by operators saying they couldn't cancel my order please I failed security. I was lied to again when they claimed they couldn't cancel it because I could not provide my talktalk home number even after I told them my package was not allowed a home number. (I know) All I could do was cancel my DD. Guess what? They re-instated it. I had to call the bank and sort that. Then I recieve an email saying my router is on its way...... So... do you still think talktalk is a good idea. Apologies for writing a similar review previously but am writing this one the Trading standards Gov dep. You see an app on my device record all calls automatically and I think they will take a very, very dim very upon Talktalk.co.uk's operative tactics and behaviour.”

Helpful Report

Posted 1 year ago

“The connection was supposed to be done on 13 July 2023 as arranged when I first contacted TalkTalk. The engineer came and found there was a fault on the exterior land line, and left. On the 14 July 2023 another engineer turned up, changed a connection boxin the house, checked the line and found there was a fault on the exterior land line, and left. I have checked my connection via TalkTalk on 20 July 2023 and found the line is defective. The company also changed my phone number without my permission this new number has a perminant engaged tone. While all this is going on TalkTalk billed me for the initial connection (which did not happen) and a monthly bill, when I phoned and cancelled they will bill me for a further 30 days. I am refusing to pay for the services not provided and have cancelled my direct debit despite their warnings. I have contacted Resolver to sort this problem about payment as TalkTalk have not kept to their contrct with me. I have emailed TalkTalk and stated this is a frustration of contract as the salesman and myself did not know about the line fault at the time of the initial phone call. I have asked for a Deadlock or Final Responce letter from TalkTalk but nothing has happened. My next port of call is CEPR (a branch of OFCOM) to try and resolve this matter, all I ask is the billing is cancelled , but they do not seem to understand my request. As a result of all this I have remained with Virgin Media and negotiated a better deal.”

Helpful Report

Posted 1 year ago

“please listen this company is awful”

Helpful Report

Posted 1 year ago

“Do not go for talk talk never be aware of the scam … this company is a joke starting from not functional website all the time to the worst connection and overpriced payments constantly… I have 10 mb per sec if I’m lucky for down load and 0.8 mbps for uploads and I’m paying 27 pounds a month …. They are not able to give me fiber net for a years .. the connection is terrible with very often cut offs for few hours… don’t buy it at all and the customer service will never understand how slow and expensive internet they sell …. Date”

TalkTalk 1 star review on 15th July 2023

Helpful Report

Posted 1 year ago

“I cancelled my contract and because I could not give them details of the person buying my house they would not terminate . I feel very bullied .”

Helpful Report

Posted 1 year ago

“Where do I start with this review. It has to be as long as it is because there has been SO many issues with this company, just looking and seeing the words Talktalk fill me with dread and anxiety. I have asked them to ban me from their services so if I ever lose my marbles or forget what myself and partner have been through we don’t accidently try to sign up years down the line. So we had Talktalk at our old address, my girlfriend lived their first and it was in her name, initially I had no issues setting up here internet there. Easy as 1,2,3 guy came out, signed up for it online, no issues with internet, would of stayed with them for decades if what was to come never happened. So I move in with her after we get married, at this point she has had Talktalk for around 4 years, no issues, good internet, fast and reliable. Please do not get me wrong I am a very patient man and incompetence is rampant in 2023 so I expect some teething issues, but what I experienced left me literally insane. So I try to switch to new address online, nope sorry online system cant do that (no reason why just can’t) so I try live chat, nope can’t do that. I hate doing things on the phone because it always devolves into a he said/she said type of argument down the line. Anyway I ask the lady to switch to my new address, her name was Danielle. She repeats what I say and what I want word for word, seems very competent sets me up a new account in my name for our new address and closes the account for my wife. Only issue with the call I would say is it took ages because they have to transfer me to 100 different departments no matter who you call will have to transfer you multiple times. No problem right? Well I check the email shortly after of the confirmation and I see a completely different address than the one I gave her, somewhere near to my address but I have never been there or even seen its name, so I cant of given it wrong. Luckily during our chat I remember that we got disconnected at one point and she rang me back, so I ring this number and get straight to Danielle. She says she must of clicked the wrong address on the system and that she will ring me back tomorrow, no issue. Guess what, no call from Danielle and then I get on the text, live chat, phone calls to get it sorted. I get assured that my address is changed and that I will get an email. I constantly get transferred I have issues verifying myself because obviously I have the wrong address on the system. Everytime I either get hung up on, disconnected or pass through dozens of departments because apparently no one there has the authority to do anything. So No email comes after being basically told I’m pestering them and that I should 100% be sure that its sorted. Guess what, no email comes, no confirmation. Still cant log on to my account (like all the emails say I can) because the address is incorrect and I don’t have all the details of the incorrect address. Eventually my GO-LIVE date comes, no text, no email, no modem. I get in contact with them again, hours of swapping departments, issues etc. Oh sorry btw we have delayed your modem because we are busy. At this point I ask to cancel, so I get told to ring up, so I ring up (all my calls are recorded automatically too so I have proof of all of these events) and tells me that I am cancelled now and that my services are over. At one point I got told by the live chat person to ring the cancellation line and apologising for their incompetence, she told me they are closed at 8. So I ring up as she has given me the number at 7, guess what? Sorry we are closed. This is the kind of incompetence I am talking about. So knowing full well that all these people just tell me sweet little lies I message/text and live chat to see if it is a couple of days later, no SIR your services are still active. So after going insane I managed to contact them a dozen more times until I get written confirmation in the live chat that its cancelled. I literally had to get some extra medication from my mental health dealing with this, as I must have spent a full working week dealing with this incompetence. So after it is cancelled I get a text about a week later from an engineer asking if he can pop over to install the TalkTalk, I text him no I cancelled it weeks ago, no response from him after that. Then a modem pops up. (I’m currently on live chat as I type this just trying to get them to send me a returns bag to return it and being switched through 100 departments to be told to ring up) I’m sure I’ll still get charged for it to because they can’t do anything right. So finally I think the nightmare is over, I turn up at my old address to pick up some mail and there is a Talktalk box there with my wife’s name on it? So they sent her a TalkTalk modem after she cancelled her services. Good thing I found it otherwise I’m sure they would send debt collectors after us and charge us £50 and damage our credit because cancelling a service to TalkTalk means send us a new modem too. Honestly I think I could work for TalkTalk now and know all their staff by name, I must of put in 40 hours in the couple of weeks before I started this service, I’ll surely probably be receiving modems for the rest of my life so I can start my own broadband company, I only have 3 to return right now. So no I will never be signing up with them again or recommending them, they offered me £40 off my bill and £100 in amazon vouchers to let them sort it out, I laughed, like ill ever get them and the issue will just sort itself out, no chance. I would not sign up to them again if they PAID me monthly to have it. If you have severe health problems like myself and get ill from stress, DO NOT GO WITH TALKTALK, I would of stayed with them for decades if it wasn’t for Danielle in sales messing it up starting the ball of issues spinning. P.s Forgot to say at one point a lady on the live chat said she would get the complaints department to call me to sort out the issue, I got an email saying they would be in contact, that was over a week ago lol. Won’t hold my breath.”

Helpful Report

Posted 1 year ago

“Waste of time money and effort.. there thieves charging for a service there unable to provide I've been charged for 5 months wifi and its never worked from day one... do not use”

Helpful Report

Posted 1 year ago

TalkTalk is rated 1.2 based on 1,567 reviews