TalkTalk Reviews

Name: TalkTalk
Rating: 1.19

1.2 Rating 1,567 Reviews

4 %

of reviewers recommend TalkTalk

Company Reviews

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Metrics

1.2

Based on 1,567 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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TalkTalk 1 star review on 29th March 2025

Venkat K

TalkTalk 1 star review on 15th March 2025

Lunis

TalkTalk 1 star review on 11th October 2024

Anonymous

TalkTalk 1 star review on 20th June 2024

Disabled, Excluded And Leaving

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“using your latest e-mail format, do not like it. it was better before ie up to several weeks ago george phillips”

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Posted 1 year ago

“Useless incompetent no knowledge technical skills,dont care wont care customer services, so far 3 missed appointments they lost the router 30 hours trying to get router to work ,now waiting for an engineer appointment,totally useless”

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Posted 1 year ago

“Have had three connections issues in the last month. Lost 4 days of work. Talk talk have ran 7 tests before they were willing to send an engineer and now still no connection. Been on their chat for hours and them asking the same questions over and over again. I am so fed up and they are unhelpful and will not help. Still no connection and still no engineer. Issue been going on repeatable for months. This is the worst one as no connection for 4 days. Although apparently someone will ring me on the 6th October. Terrible am so upset, need to work and can’t.”

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Posted 1 year ago

“No landline since 28th August, reported 3times, tried to speak to a human being- impossible. Used on-line chat didn’t get anywhere. Very difficult & confusing for older people to use Will not renew contract, their service is APPALLING !!!!!!!”

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Posted 1 year ago

“Worst experience EVER! -5stars”

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Posted 1 year ago

“Customer service is horrible. Very often problems with network.”

Helpful Report

Posted 1 year ago

“Flow the last review talk talk are a scammer, they hide I've cancelled with them on the 31 of August, they Were keep calling me for renew the contract and I've said no , in the end the send a bill for £37. 79 as a cancellation end of contract of denying I've sent via email , they were pushing me to the dead line just to get paid an extra month , and my contract was £22 a month , I'm really being bolid by talk talk , and all advice any one seen this review, think twice before you go with them. The customer service named ( mike) he was even shouting on the phone to pledge his policy over me , even I've said thi is the first time I'm hearing this, and he said if you me to continue you need to say and we proceed , waisted my time for 2 hours in my shift get me in trouble with my bosses, and I've paid the £37.97 , as unfortunately talk talk won't recognise I've called. and I've called and paid over the phone ,with lady name(buhli) she refused to send confirmation as ive paid 19/09/23 and I have ask her to confirm with( Mike) to send me confirmation email as I've paid and end of contract which finished 14/09/23, but pushing me till 14/10/23. Please don't go with them you end up a victim as I'm , an to of that' I never misse a payment. They don't consider it. Customers only numbers”

TalkTalk 1 star review on 19th September 2023

Helpful Report

Posted 1 year ago

“The worse company I’ve ever dealt with. Transferred to department after department of people who had no clue what they were talking about. Very rude staff and one man shouted at me. Left me with no Wi-Fi knowing I work for the NHS from home. Disgusting”

Helpful Report

Posted 1 year ago

“Poor costumer service. I did call them today and they keep on transferring my call to one another, and not connecting to right person or department moreover blaming themselves as call connected to different department. I did spent 1and a half hour on call wasting my valuable time. Very frustrating talk talk.”

Helpful Report

Posted 1 year ago

“I upgraded from Fiber 35 to Fiber 65 and saw no increase in speed whatsoever after they confirmed the line was switched. I had to pay a 30 Admin fee to switch to Fiber 65. I told them i should be downgraded back to 35 and they said i have to pay another admin fee of £30. Phone service was bad and eventually the phone went dead.”

Helpful Report

Posted 1 year ago

“I would give this company zero stars if I could. I have been trying to get on their lower ‘social tariff’ for months, as I am disabled, and they have been dishonest, obstructive and have just sent me an increased bill despite receiving all the evidence they asked for. I sent them paper copies which they denied receiving and photographic evidence, which they could not deny receiving and then was told that they would be in touch, but they have not and my bill this month is impossible to pay. I have spent many hours in correspondence with them and they really could not care less.”

Helpful Report

Posted 1 year ago

“Phoned customer service , on the phone for six hours being out from one team to another . Was asked by cancellation team to get proof from tech team , they couldn’t get an engineer appointment. After five hours . A manager came in and said I would have an engineer and a new router sent to me in two days z. Going on fourth day . No router but engineer came a out and said the router was old and faulty . Phoned today and I explained router hadn’t been delivered and an engineer had been out and there was no confirmation that I wasn’t to pay for engineer , so she would phone open reach , who were not available and who you can’t phone anyway. Extremely rude as well . They really haven’t a clue . They don’t look at your records and have a screen in front of them . Really pathetic . One woman manager with competence out of a six hour wait of complete torture and ignorance . Ironically, my contract ends next month , so much hassle to keep custom , when they obviously don’t care about customer service . Appalling !”

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Posted 1 year ago

“This company needs investigating for mis-selling and total incompetency in providing a service. Thee worst customer service experience of my life. Protect your mental health and stay well away from talktalk. Awful awful awful!”

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Posted 1 year ago

“Never choose this company people! There system is pathetic, you chat all day, to get anything, on top of that, you have been asked same ridiculous questions all over (what's your name and surname. And account number) Instead of calling properly, without going through there stupid voice mail, they use chats. No wonder your company loses clients! Only people working there are nice!”

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Posted 1 year ago

“Won't go with talk talk again even if it was free change to bt 3 months ago still getting billed , live chat is worse than useless , customer service is nonexistent . Stay away or you will regret it”

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Posted 1 year ago

“Most ignorant staff I have ever came across. I would give zero stars if possible.”

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Posted 1 year ago

“Talk Talk ended our contract when we moved and did not provide us with service for three months We are with BT but Talk Talk are still sending us bills for a service we do not have. They are absolute rubbish and will not fix anything for you. Be very aware !! They do not desrve even the one star I had to give.”

Helpful Report

Posted 1 year ago

“Firstly if I could give 0 stars I would the only redeeming factor of this company is a man I spoke to on 08000491402 at 1418 Tuesday 5th of September postcode KY129QT (incase talk talk read this review) I am a 21 year old with autism and struggling with social situations and my carer usually deals with things like this for me but when I decided to call talk talk today as I had sold my property back in April of this year i attempted to cancelled my account I phoned on 3 occasions to have this done and on the second last time I paid 138.46£ and that was to close my account. This was in may. My credit score had been ruined as they failed to tell me about another payment that had to be made (which I didn't find out until later on the last call) so as I phone today on +443451720088 here I spoke to a woman called Sara I think at1404, was the rudest most unhelpful and hostile person I have ever spoken to on a customer service line for any company, refused to let me speak to someone else/manager Inpplied I was a lair and said that my account wasn't closed (which was confirmed but the second man that it was) and I hadn't paid what I needed to pay. - an additional charge that wasn't explained on the original call of the 138.46£ payment. Because of Sara I will never use or recommd talk talk to anyone ever again.which is a shame as the man who did help me was the loveliest and most helpful person ever and was very patient as at this point I was upset and crying. I accept my wrong doings as I swore but this was after the abuse I had already received over the phone that got me to that point. I'll not be back.”

Helpful Report

Posted 1 year ago

““Believe me, TalkTalk has committed a complete fraud. They have charged me over 300 pounds, first for two different homes, and then, when I asked to cancel, they told me to get a new connection. When I agreed to a new connection, they slapped me with another 150 pounds in charges related to previous addresses. It’s undoubtedly fraudulent behavior.””

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Posted 1 year ago

“diabolical customer service”

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Posted 1 year ago

TalkTalk is rated 1.2 based on 1,567 reviews