Taxicode Reviews

Name: Taxicode
Rating: 1.06

1.1 Rating 594 Reviews

1 %

of reviewers recommend Taxicode

Company Reviews

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Metrics

1.1

Based on 594 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Taxicode 1 star review on 9th August 2024

Anonymous

Taxicode 1 star review on 30th July 2024

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Taxicode 1 star review on 2nd September 2022

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Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DO NOT USE - they took the money for my booking and I still haven't been able to obtain a refund and it doesn't look likely. I followed the advise process to request the refund after I cancelled the booking but taxicode said I should request it from the taxi firm who tell me the vice versa. Absolutely, a disgrace.”

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Posted 5 years ago

“At 5:15 pm I booked a Mercedes (final splurge!) to take the 3 of us to Heathrow at 8:15 next morning. Got an almost immediate reply to say that the ride had been assigned to GLC Executive and I would get final confirmation in the the next few minutes, either from GLC or some other company. We went out to dinner - when we returned at 10 p.m there was no final confirmation. So I emailed them to cancel, contacted them through their "Contact US" links and tried to click on the Cancel tab on our booking (which did nothing). I couldn't phone them as I don't have a British phoine and their website has no "Chat with us" facility. Booked a black cab instead which cost very little more and gave instant confirmation. Imagine my surprise when a Toyota station wagon turned up next morning from Taxicode's partner. I told the driver I had cancelled, he took a photo of the front door to confirm he had been there and took off. Picture my amazement to find that Taxicode billed me the full fare to Heathrow for 3 people plus luggage. I have reported them to my credit card company. AVOID TAXICODE - a black cab is cheaper and more reliable.”

Helpful Report

Posted 5 years ago

“DO NOT USE THIS COMPANY. They did not arrive at the airport and after waiting an hour and failing to get in contact with them I took another company and was subsequently charged by their company without any compensation. Very poor service and customer service. Highly recommend not using this company and going with another. There are many other companies that will serve you better.”

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Posted 5 years ago

“They didn’t update that there was no driver - extremely bad and inhumane service. When trying to call, they don't answer for 15 minutes. Avoid this company and this app - horrible.”

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Posted 5 years ago

“Please do not use. My experiences are too depressing for words but I want to warn others. I thought I was booking a local taxi through a website which implied Taxi Code were based in Lewes, East Sussex (the title of the website they own which I used, implied this was the case - one of many websites they have with variants to the name) this was not the case - the driver was based in London. I cancelled nine days before my booked trip after reading some terrible stories about peoples experiences. I have not been able to get a penny back from a very expensive trip. Terms and Conditions are buried on the website. Please, please BEWARE.”

Helpful Report

Posted 5 years ago

“Please, don't use this company! You may as well take your money and burn it. Booked a return taxi to Birmingham airport for our first holiday abroad as a family. I had an email confirming they had assigned a driver, BB and Aces cars. I googled the company and was very concerned at the awful reviews they had. I immediately emailed TaxiCode with my concerns, and they reassured me that airport runs always run smoothly, nothing to worry about. I thanked them, saying it was only because with the pick up at 3am, we really would have no way of getting there if there were any problems. Guess what? As myself, partner and two daughters stood at the foot of the stairs, cases packed, excited to leave, NO taxi arrived. I phoned BB and Aces cars 20 mins after the pick up should have been, to be told there was no record of me whatsoever, and they 'don't even do that area'. I was devastated as they had taken £149 out my account for a service I never received! Thank god my sister answered her phone in the early hours of the morning and my brother in law kindly took us. I emailed them several times over the course of my holiday, something I didn't want to be doing, and they had the cheek to ask, 'did I want the return leg of the journey?' How on earth could I trust them to turn up? I said no, knowing I was now was also waving goodbye to the second half my money. BUT, weeks later I haven't even received the full refund for the first half, even though the (taxi that didn't arrive! They have so far put £30 in my account, and that's it! I've just emailed again, but this is like getting blood out of a stone. What an absolutely sham of a company, and how incredibley cruel to take peoples money then leave them high and dry. My next step will be trying through my bank. Worst service I've ever received from any company, ever. And to think, I actually said in one of my emails that if they sorted my refund, whilst I wouldn't give favourable reviews for the company (obviously!), I would for their customer service. But that's dire as well.”

Helpful Report

Posted 5 years ago

“Booked a minibus for a wedding. Phoned the morning of as we hadn't had a driver confirmed and was assured the booking was in place and everything fine. 3 hours after that phone call and 12 hours before the pick up time the mini bus was cancelled. We luckily managed to find a local taxi company willing to run shuttles for all of us but if not we would have been stranded in the countryside. Taxi code has denied all responsibility because they are only an agent”

Helpful Report

Posted 5 years ago

“Awful. Booked a taxi and the driver wasn’t assigned so rang up and they said it’s all booked in only for the taxi to be cancelled hours before we wanted it on the day of a wedding! So so poor”

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Posted 5 years ago

“RIP OFF... AVOID. Had to cancel a few days in advance. Discovered Taxicode was only going to return 10% of fare!! Call centre in India. Very very poor service and complete CON.”

Helpful Report

Posted 5 years ago

“Avoid like the plague. They failed to contact me in any way after I booked an airport taxi four days ahead (I've carefully checked spam folders, the lot.) It proved impossible to contact them by phone, so I booked with another taxi firm. The night before the planned trip I got a phone call from the taxicode-arranged driver to confirm. There had been absolutely no communication at all in the meantime. As I had made alternative arrangements, I said I didn't need them; the Taxicode people rang me and refused to refund my money, despite the problem being entirely caused by their failure.”

Helpful Report

Posted 5 years ago

“Do Not Use - they take your cash without providing a service They have effectively a no refund policy buried in clause 7 of their T&C's. This is unfair as a matter of UK consumer law and unenforceable- however they have you hard earned cash at the point and a consumers you are powerless. The Competition and Market Authority Guidelines are clear on this : "Businesses can keep your deposit or advance payments, or ask you to pay a cancellation charge, only in certain circumstances If you cancel the contract, the business is generally only entitled to keep or receive an amount sufficient to cover their actual losses that directly result from your cancellation (eg costs already incurred or loss of profit). Businesses must take reasonable steps to reduce their losses (eg by re-selling the goods or services). Non-refundable deposits should only be a small percentage of the total price. Cancellation charges must be a genuine estimate of the business’ direct loss."”

Helpful Report

Posted 5 years ago

“DO NOT USE. originally quoted 30 pounds. They phoned 1 day before ride to say i had to pay an additional 17 pounds to driver or trip would be cancelled without a refund.”

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Posted 5 years ago

“Exactly the same experience as Claire below. One ok experience however.. Last night booked taxi in advance as we knew area was very isolated and limited in taxis. Waiting at hotel for taxi, checked email and they'd cancelled both our taxis for the evening an hour beforehand. Absolutely no other taxis available at that time, we ended up having to beg someone to come out on the promise we'd pay him double for both journeys. Disgusting service. Never again”

Helpful Report

Posted 5 years ago

“Booked twice with Taxicode 1. First time went OK despite being late collecting us from the airport. 2. Second booked secured - 8 going to the races, received an email 2 hours before collection saying booking cancelled! WILL NOT BE USING AGAIN”

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Posted 5 years ago

“I booked a taxi with Taxi code for Friday the 5th of July. It was to the Bath Priory going for a birthday meal. i cancelled the taxi more than a week in advance because of my husband's illness. the cost was £121.50 and I got a refund for £12.15 which is 10%. I have contacted them but they refuse to do anything about it. this is very bad practice and I would not recommend this firm to anyone !”

Helpful Report

Posted 5 years ago

“I had the same problem as below. date booked in error tried to cancel immediately but was told I wouldn't get refund. No refund policy available when booking. Booked with same taxi company direct was £19.50 cheaper!!! AVOID AVOID AVOID!!!”

Helpful Report

Posted 5 years ago

“When using on a phone, the 24 hour clock is not visible meaning my taxi was booked for 5.30pm and not 5.30 am as needed. When cancelled with 12 hours notice, I was advised I would receive a refund. A month later I am now being told I will not receive one. Their refunds policy is terrible and the price they offer is the same as a local mini cab service so not worth it!”

Helpful Report

Posted 5 years ago

“I booked through Taxicode hoping to get a cheaper price on cabs to the airport. The job was given to Trio Cars in Illford. I had booked a return journey to Gatwick airport. I was due to get collected from the airport at 18:40 on a Friday night. I paid for meet and greet however the driver was not there. As per Taxicodes policy, I contacted the cab company directly, who told me the driver was parking up and would be with me in ten minutes. I waited 20 minutes to be informed that the driver was no longer answering his phone. Trio cars advised me to get a cab home. I challenged them on why they told me my car was parking, they refused to answer and continued to tell me to get in a cab. I asked whether they would refund the additional cost of the cab, for which they would give no definitive answer. I ended up having to pay an additional £115 for a cab, on top of the £132 I had already paid. When i raised this with Taxicode, they refunded me the cost my cab would have been but not the additional £55 I had to pay. Instead they told me to raise it with TrioCars. When I raised this with TrioCars, they lied and told me the driver had an accident, then backtracked and said that he had just not turned up. So not only are they unreliable, they are also liars. Neither company are willing to take responsibility for my loss.Each passes me on to the other. The whole purpose of using a site like Taxicode is to get a better rate and easier process when booking cabs. Unfortunately this has not been the case. Neither have been helpful and I've ended spending a lot more money then necessary. I am not sure why Taxicode continue to use Triocars, when they have so many terrible reviews. This, in my view, is irresponsible and puts customer's at risk of losing money like I did. Needless to say, I will never use their site again, nor will i recommend it to anyone.”

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Posted 5 years ago

“I booked them to meet me and my family from St Pancras. I told them my Eurostar and expected them to monitor as they do with aircraft. As it was, the train was delayed but we were not told a new time of arrival until we had gone through the tunnel. I tried to inform them but couldn't get through. When we arrived, there was no one to meet us. Eventually I managed to get through only to be told that we were late so they cancelled our booking (yet still charged the full fare London-Oxford). Absolutely useless: AVOID AT ALL COSTS!”

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Posted 5 years ago

“Fraudulent company based in Amsterdam. AVOID! AVOID! AVOID!”

Helpful Report

Posted 5 years ago

Taxicode is rated 1.1 based on 594 reviews