“Please, don't use this company! You may as well take your money and burn it. Booked a return taxi to Birmingham airport for our first holiday abroad as a family. I had an email confirming they had assigned a driver, BB and Aces cars. I googled the company and was very concerned at the awful reviews they had. I immediately emailed TaxiCode with my concerns, and they reassured me that airport runs always run smoothly, nothing to worry about. I thanked them, saying it was only because with the pick up at 3am, we really would have no way of getting there if there were any problems. Guess what? As myself, partner and two daughters stood at the foot of the stairs, cases packed, excited to leave, NO taxi arrived. I phoned BB and Aces cars 20 mins after the pick up should have been, to be told there was no record of me whatsoever, and they 'don't even do that area'. I was devastated as they had taken £149 out my account for a service I never received! Thank god my sister answered her phone in the early hours of the morning and my brother in law kindly took us. I emailed them several times over the course of my holiday, something I didn't want to be doing, and they had the cheek to ask, 'did I want the return leg of the journey?' How on earth could I trust them to turn up? I said no, knowing I was now was also waving goodbye to the second half my money. BUT, weeks later I haven't even received the full refund for the first half, even though the (taxi that didn't arrive! They have so far put £30 in my account, and that's it! I've just emailed again, but this is like getting blood out of a stone. What an absolutely sham of a company, and how incredibley cruel to take peoples money then leave them high and dry. My next step will be trying through my bank. Worst service I've ever received from any company, ever. And to think, I actually said in one of my emails that if they sorted my refund, whilst I wouldn't give favourable reviews for the company (obviously!), I would for their customer service. But that's dire as well.”
“Booked a minibus for a wedding. Phoned the morning of as we hadn't had a driver confirmed and was assured the booking was in place and everything fine. 3 hours after that phone call and 12 hours before the pick up time the mini bus was cancelled. We luckily managed to find a local taxi company willing to run shuttles for all of us but if not we would have been stranded in the countryside. Taxi code has denied all responsibility because they are only an agent”
“Awful. Booked a taxi and the driver wasn’t assigned so rang up and they said it’s all booked in only for the taxi to be cancelled hours before we wanted it on the day of a wedding!
So so poor”
“RIP OFF... AVOID. Had to cancel a few days in advance. Discovered Taxicode was only going to return 10% of fare!! Call centre in India. Very very poor service and complete CON.”
“Avoid like the plague.
They failed to contact me in any way after I booked an airport taxi four days ahead (I've carefully checked spam folders, the lot.)
It proved impossible to contact them by phone, so I booked with another taxi firm.
The night before the planned trip I got a phone call from the taxicode-arranged driver to confirm. There had been absolutely no communication at all in the meantime. As I had made alternative arrangements, I said I didn't need them; the Taxicode people rang me and refused to refund my money, despite the problem being entirely caused by their failure.”
“Do Not Use - they take your cash without providing a service
They have effectively a no refund policy buried in clause 7 of their T&C's. This is unfair as a matter of UK consumer law and unenforceable- however they have you hard earned cash at the point and a consumers you are powerless. The Competition and Market Authority Guidelines are clear on this :
"Businesses can keep your deposit or advance payments, or ask you to pay a cancellation charge, only in certain circumstances
If you cancel the contract, the business is generally only entitled to keep or receive an amount sufficient to cover their actual losses that directly result from your cancellation (eg costs already incurred or loss of profit).
Businesses must take reasonable steps to reduce their losses (eg by re-selling the goods or services).
Non-refundable deposits should only be a small percentage of the total price.
Cancellation charges must be a genuine estimate of the business’ direct loss."”
“DO NOT USE. originally quoted 30 pounds. They phoned 1 day before ride to say i had to pay an additional 17 pounds to driver or trip would be cancelled without a refund.”
“Exactly the same experience as Claire below. One ok experience however..
Last night booked taxi in advance as we knew area was very isolated and limited in taxis. Waiting at hotel for taxi, checked email and they'd cancelled both our taxis for the evening an hour beforehand. Absolutely no other taxis available at that time, we ended up having to beg someone to come out on the promise we'd pay him double for both journeys. Disgusting service. Never again”
“Booked twice with Taxicode
1. First time went OK despite being late collecting us from the airport.
2. Second booked secured - 8 going to the races, received an email 2 hours before collection saying booking cancelled!
WILL NOT BE USING AGAIN”
“I booked a taxi with Taxi code for Friday the 5th of July.
It was to the Bath Priory going for a birthday meal.
i cancelled the taxi more than a week in advance because of my husband's illness.
the cost was £121.50 and I got a refund for £12.15 which is 10%. I have contacted them but they refuse to do anything about it. this is very bad practice and I would not recommend this firm to anyone !”
“I had the same problem as below. date booked in error tried to cancel immediately but was told I wouldn't get refund. No refund policy available when booking.
Booked with same taxi company direct was £19.50 cheaper!!!
AVOID AVOID AVOID!!!”
“When using on a phone, the 24 hour clock is not visible meaning my taxi was booked for 5.30pm and not 5.30 am as needed. When cancelled with 12 hours notice, I was advised I would receive a refund. A month later I am now being told I will not receive one. Their refunds policy is terrible and the price they offer is the same as a local mini cab service so not worth it!”
“I booked through Taxicode hoping to get a cheaper price on cabs to the airport. The job was given to Trio Cars in Illford. I had booked a return journey to Gatwick airport. I was due to get collected from the airport at 18:40 on a Friday night. I paid for meet and greet however the driver was not there. As per Taxicodes policy, I contacted the cab company directly, who told me the driver was parking up and would be with me in ten minutes. I waited 20 minutes to be informed that the driver was no longer answering his phone. Trio cars advised me to get a cab home. I challenged them on why they told me my car was parking, they refused to answer and continued to tell me to get in a cab. I asked whether they would refund the additional cost of the cab, for which they would give no definitive answer. I ended up having to pay an additional £115 for a cab, on top of the £132 I had already paid. When i raised this with Taxicode, they refunded me the cost my cab would have been but not the additional £55 I had to pay. Instead they told me to raise it with TrioCars. When I raised this with TrioCars, they lied and told me the driver had an accident, then backtracked and said that he had just not turned up. So not only are they unreliable, they are also liars.
Neither company are willing to take responsibility for my loss.Each passes me on to the other. The whole purpose of using a site like Taxicode is to get a better rate and easier process when booking cabs. Unfortunately this has not been the case. Neither have been helpful and I've ended spending a lot more money then necessary.
I am not sure why Taxicode continue to use Triocars, when they have so many terrible reviews. This, in my view, is irresponsible and puts customer's at risk of losing money like I did. Needless to say, I will never use their site again, nor will i recommend it to anyone.”
“I booked them to meet me and my family from St Pancras. I told them my Eurostar and expected them to monitor as they do with aircraft. As it was, the train was delayed but we were not told a new time of arrival until we had gone through the tunnel. I tried to inform them but couldn't get through. When we arrived, there was no one to meet us. Eventually I managed to get through only to be told that we were late so they cancelled our booking (yet still charged the full fare London-Oxford). Absolutely useless: AVOID AT ALL COSTS!”
“If only I could give them a lower rating....booked a cab for a wedding 2 weeks in advance, they cancel with less than 24 hrs notice. Avoid avoid avoid!!”
“I booked this taxi service in advance for my manager and three employees to get to there GSM meeting on time. I received an email at 7:54 saying there had been a change of drivers, ok fair enough! They were due to be at the pick up location by 8am.
They call and say they will be there by 8:15, my manager contacts me saying they are still not here its 8:21. They finally arrive at 8:30!!! 30 minutes late!!! This event was very important to the company and they were late! Avoid Avoid Avoid”
“I have a booking for late August and have rang today with over a month notice to cancel and get a refund, informed that a 45% restock charge is due by them if we wish to cancel which is extortionate so be warned!!!”
“Absolutely rubbish!
On the wedding day of my daughter and despite their assurances they cancelled without as much as a phone call!!
DO NOT USE THEM!!! This business should fail!”
“Very misleading website & unfair cancellation policy
I honestly feel scammed after booking a minibus via warehamtaxis.co.uk - a website operated by Taxicode.
After being charged, well in a week advance of the booking, I received an email saying that the job will not be confirmed until 24 hours before. Since I was booking a minibus to a wedding, this wasn't acceptable.
It took repeated calls to try and get through to their Indian call centre, someone assured me it would be confirmed but I heard nothing, so phoned again and asked to cancel, 3 days in advance. Only be be told that I would only get 10% of the payment back!
This service is nothing short of a scam.”
