Taxicode Reviews

Name: Taxicode
Rating: 1.06

1.1 Rating 594 Reviews

1 %

of reviewers recommend Taxicode

Company Reviews

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Metrics

1.1

Based on 594 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Taxicode 1 star review on 9th August 2024

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Taxicode 1 star review on 30th July 2024

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Taxicode 1 star review on 2nd September 2022

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Anonymous // 01/01/2019

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“If only I could give them a lower rating....booked a cab for a wedding 2 weeks in advance, they cancel with less than 24 hrs notice. Avoid avoid avoid!!”

Helpful Report

Posted 5 years ago

“I booked this taxi service in advance for my manager and three employees to get to there GSM meeting on time. I received an email at 7:54 saying there had been a change of drivers, ok fair enough! They were due to be at the pick up location by 8am. They call and say they will be there by 8:15, my manager contacts me saying they are still not here its 8:21. They finally arrive at 8:30!!! 30 minutes late!!! This event was very important to the company and they were late! Avoid Avoid Avoid”

Helpful Report

Posted 5 years ago

“I have a booking for late August and have rang today with over a month notice to cancel and get a refund, informed that a 45% restock charge is due by them if we wish to cancel which is extortionate so be warned!!!”

Helpful Report

Posted 5 years ago

“Absolutely rubbish! On the wedding day of my daughter and despite their assurances they cancelled without as much as a phone call!! DO NOT USE THEM!!! This business should fail!”

Helpful Report

Posted 5 years ago

“Very misleading website & unfair cancellation policy I honestly feel scammed after booking a minibus via warehamtaxis.co.uk - a website operated by Taxicode. After being charged, well in a week advance of the booking, I received an email saying that the job will not be confirmed until 24 hours before. Since I was booking a minibus to a wedding, this wasn't acceptable. It took repeated calls to try and get through to their Indian call centre, someone assured me it would be confirmed but I heard nothing, so phoned again and asked to cancel, 3 days in advance. Only be be told that I would only get 10% of the payment back! This service is nothing short of a scam.”

Helpful Report

Posted 5 years ago

“DO NOT USE! CHECK THEIR CANCELLATION POLICY! THERE IS NO REFUND IF YOU CANCEL YOUR BOOKING!”

Helpful Report

Posted 5 years ago

“If I could give zero stars I would. I pre booked a minibus for 10 people to go to the races, almost 2 weeks after booking I received an email to say it was cancelled. When I called the company and spent 20 minutes waiting for them to answer the phone, they told me the vehicle had broken down and they didn't have another available at that company. Taxicode found a different company and PROMISED me 110% that the same wouldn't happen again because it is a different firm this time. Just hours before we are due to be picked up, I receive an email saying it has been cancelled AGAIN! I called Taxicode yet again and they told me this time that there is no longer a vehicle available and that they are sorry and could offer me one for £158. £158 for 7 miles??? one way!!! when they first ones were £75! I don't think so! HORRIBLE COMPANY AVOID LIKE THE PLAGUE”

Helpful Report

Posted 5 years ago

“My mother-in-law was due to fly into Gatwick airport from Spain to attend a family gathering but her flight ended up being delayed overnight by 15 hours. In order to let the taxi firm know, she emailed them 3 times, the first time being 2.5 hours prior to when she was due to be collected. The last email she sent was about 3 hours later where she requested that the taxi be cancelled as she would be getting a different flight. At no point did she receive any response from the taxi firm or taxicode. When I enquired about a refund from taxicode I was told that a driver had been dispatched and that the only reason we had cancelled was because obviously she had been collected by friends or family! My thoughts are that the taxi firm have missed the emails that my mother-in-law has sent, even though this is stated as the recommended way to communicate with them. As a result I have had several conversations with taxicode, but they have been extremely unhelpful, to the point of suggesting that had my mother-in-law waited for the delayed flight that the driver would have happily waited around for 15 hours for her! I place blame for this squarely with the taxi firm, however, the way that taxicode have dealt with this claim has been extremely poor. In future I will stick to using a reputable company rather using taxicode again.”

Helpful Report

Posted 5 years ago

“Awful company!! I would not recommend! We booked an 8 seater taxi as we were attending my cousins wedding in Kirkby Stephen. Paid £140 & was concerned as I had not received a driver assignment confirmation. I rang around 5 days prior and was told no everything is confirmed & you receive a confirmation 12 hours prior to the journey. I rang again the day before to double check as wasn’t convinced. Again I was told yes everything is fine. I asked if it was possible to change the booking by 15mins & was informed it was a £10 admin fee! So I didn’t bother... Then, on the morning of the wedding, at 6.20 am I received an email stating that the taxi had been cancelled & that they could not fulfil my request. Absolutely shocking service! So we were left having to organise other means of transport. Stressful & very disappointing.”

Helpful Report

Posted 5 years ago

“Do not use this company! They are dishonest and will do everything to steal your money. I had to make an adjustment to my booking and called in before the transaction was processed, and the agent on the phone stated it was not yet processed. As soon as I made a request to either adjust the booking or cancel the agent went ahead and processed the booking and refused to refund the money. Very shady company!”

Helpful Report

Posted 5 years ago

“Booked a car to travel back from and event which was then cancelled. Even given that this was out of my control only a 10% refund was offered, which is wholly unreasonable in my opinion. Also, this company seems to set itself up as "local" by buying up domains taxi.co.uk and then slapping their national booking portal on there. There is nothing local, wholesome or customer-minded about this company. All round very shady and one to avoid at all costs!”

Helpful Report

Posted 5 years ago

“Absolutely appalling service,left me stranded in Anfield,Liverpool no phone call ,message after I paid over the odds £23 single to lime street,should of been around £9. Paid upfront and just didn't turn up. Worst taxi company ever. Would never book with them ever again!! Be warned..!!!”

Helpful Report

Posted 5 years ago

“Do not use this company, I had to cancel booking 6 days before offered to refund 10% of the cost of the booking. Total con, I wish I had checked this website.”

Helpful Report

Posted 5 years ago

“DO NOT BOOK WITH TAXICODE!!! I booked to take the bridal party to my wedding on May 30th (which I mentioned in the booking) and they cancelled 2 hours prior to pick up via email- didn’t even call so I was very lucky I looked at my email on my wedding day. Checked my bank account and they had charged me! Rang to ask for a refund and the agent who answered was both unapologetic and uninterested- would give zero stars if I could.”

Helpful Report

Posted 5 years ago

“Did not turn up COMPLETE SCAM!!!”

Helpful Report

Posted 5 years ago

“AVOID by all means this company! Very bad experience with taxi code. I booked my pick up in advance and when I arrived I struggled to find the driver by calling him few times. After an hour waiting the driver called me and said that he has left!! I was surprised as just few minutes before I was told by taxi code customer service that the driver is in traffic!! The company is doing now everything to avoid paying me back the 30 GBP which I paid and did not receive ANY service for. I would recommend anything else but not this company. After waiting at the terminal, I had my Uber pickup 5 minutes after I requested this via Uber app.”

Helpful Report

Posted 5 years ago

“Avoid!!! - booked a taxi weeks in advance from hotel to Hampden park stadium for a concert and back. Quote was £32.50 2hrs before said taxi I booked no longer available but they could send one for £150. Didn't call just emailed dumping us in it with no professionalism or politeness. Unreliable, untrustworthy scam.”

Helpful Report

Posted 5 years ago

“Absolutely outrageous service. I booked and paid for a 16 seat mini bus to take us to a gig in Thetford Forest on Friday 21st June, this was a return journey. I booked a month in advance, I called a number of times asking why I hadn't received my confirmation and was told every time 'not to worry it was all good' and i would get my confirmation 1 week before my booking date. (that date came and went) I continued to call daily the run up to our event and was continually told my booking was secure. On Thursday 20th (the day before my event) I got an email saying they could not supply us with the transport id booked and would refund my £150.00 they'd held for a month. Thank god I saw fit to book another minibus through Stowmarket mini bus (who were wonderful) I found the men on the phone very rude and obviously very unhelpful. You worst company I have ever had to deal with.”

Helpful Report

Posted 5 years ago

“NEVER USE THIS SERVICE!! NEVER USE THIS SERVICE!!! THEY ARE NOT TO BE TRUSTED. USELESS AND CANCELLED LESS THAN 12 HOURS BEFORE! REPEAT! DO. NOT. USE. I booked a minibus for 10 people taking me from my home in London to Ascot to go racing a week in advance of the day. I rung them the day before to make sure the booking was confirmed, and they said it was all ready to go and the driver was confirmed. At 10pm at night, when the car was meant to be picking us up at 10am the next morning I got a cancellation email and a £5 off Voucher for £306 booking leaving 10 people stranded. This company is disgraceful and shouldn't be allowed to operate, especially when they say in their email 'Rest Assured you're in good hands' - YOU'RE NOT! They say that if your chosen provider were unable to allocate you a driver, we will automatically pass your booking on to another company at the same price - AGAIN NOT TRUE! Please again, DO NOT USE THIS SERVICE. It has caused me so much stress and now having to pay for another service at a much higher price as it's less than 12 hours before and now the middle of the night.”

Helpful Report

Posted 5 years ago

“Horrible is an understatement, just plain robbery I’ll call this. DO NOT BOOK!!! AVOID TAXICODE... Bunch of Cowboys, I can not believe they are allowed to operate in this manner. Booked a taxi with Taxicode almost 2 weeks before my trip. Taxi driver was so nice when he rang and told me he didn’t have a taxi for the journey from Devon to London. I said if he had a bigger car I’d add one more passenger, he said he still didn’t have a taxi. So I msg him to say we didn’t need a bigger car anyway. All we needed was our original taxi booked via Taxicode. The driver was honest and said he was sorry but didn’t have any taxi and that Taxicode was aware. although still said he would look around. In the end he didn’t turn up on the day. We had no choice after waiting for him 2hours after we where suppose to set off than to get a train tickets costing us almost double . Trying to get my refund back has been a nightmare only to receive a msg stating I only receive half my money back even though it was NOT my fault I sent them my msg between myself and the taxi driver but yet they offered me 50% refund when you expect them to be more understanding and even compensate me for all the troubles. Not sure why Taxicode is allowed to operate this way. I have got all my correspondence between myself, the taxi drive and Taxicode - this is robbery... they must be stopped. I am going to take action - I’m so annoyed at how I have been treated. For your own good Avoid Avoid Avoid!!! Don’t book with Taxicode.”

Helpful Report

Posted 5 years ago

Taxicode is rated 1.1 based on 594 reviews