The AA Reviews

Name: The AA
Rating: 2.77

2.8 Rating 2,058 Reviews

44 %

of reviewers recommend The AA

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2.8

Based on 2,058 reviews

Customer Service
Communication Channels	Telephone

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Phone:

03300 531 100

Email:

customer.solutions@theaa.com

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(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Anonymous

Anonymous // 01/01/2019

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“Poor show obvious problem with vehicle very strong smell from underneath vehicle engine had cut out whilst driving and red warning triangle with engine restricted Agent couldn’t identify problem and said AA could not recover vehicle as nothing came up on diagnosing although it was obvious there was something wrong with the vehicle and could be dangerous to the driver as the vehicle had cut out when being driven”

Helpful Report

Posted 1 year ago

“Everything from the minute I got in contact. Contact was made at 7pm, call handler told me someone would be there around 8.15pm. Shortly after received a call from Walls truck services saying they aim to be with us at 21.50pm. After several calls back and forth, its now 2.09am and aa has said someone will be out by 2.30am. I've only renewed my policy 2 days ago, but I definitely won't be renewing it again or recommend this company. Absolutely awful services. Be honest and upfront and tell customers the truth about call out times. Customers would be more understanding.”

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Posted 1 year ago

“We have been customers for 40 years and their performance has been good when we have needed them. But over the last 10 years or so, each year they have given us a ridiculous renewal quote and we've then had to hassle them for a reasonable one. This year, they wanted over £600. This was enough for us to go looking elsewhere and find we could get equivalent service from a competitor for under £200 which we accepted. Contacted AA to cancel the policy and they offered us the same service for £194!!!! Basically, they are hoping that their existing customers will just roll over and renew without question. Sorry, AA. If that is the way you treat loyal customers, we are better off elsewhere.....”

Helpful Report

Posted 1 year ago

“I have been trying for 2 days to cancel my AA renewal cover for 2 days and going round in circles, the only way is Whats App chat, it continues to ask questions, you answer, then it tells you the system is down and you are then back to square one, absolute disgrace, I am going to trading standards, you cannot cancel in the app, it’s takes you to chat or whats app, customers have better things to do than spend hours trying to cancel a policy.”

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Posted 1 year ago

“Just joined, very impressed with the customer care representative, very helpful and efficient service”

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Posted 1 year ago

“Martin was an amazing driving instructor- incredibly patient, caring, and great at explaining everything clearly. I always felt supported and confident behind the wheel. Thanks to his guidance, I passed first time with zero faults!”

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Posted 1 year ago

“Total waste of money.”

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Posted 1 year ago

“Had my garage cleared of junk. Two great lads pleasant to deal with. So very pleased with the job Will have them again.”

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Posted 1 year ago

“been with the AA for 30 years n today for the 1st time in 7 years had to phone them,they refused to come out to me because I was in a van which she said is a commercial vehicle, I thought it was the person who was covered not the vehicle,tomorrow I will be cancelling my policy and going to the rac,I can understand this as I've been towed home previously in my van”

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Posted 1 year ago

“Refused to come out to my house without me paying an excess fee of £150 as it’s the second time I have reported that issue even though the first time they refused to come out and I was told to try again in 24 hours. Terrible customer service. Just looking to make money out of you. Don’t recommend. Go somewhere else.”

Helpful Report

Posted 1 year ago

“Clutch master cylinder packed up on VW Touran ln remote area of Mid Cornwall with no internet access. Phoned AA. Transit van arrived within thirty minutes. He spent some time trying to get the clutch partially working. Then towed us eight miles round the Cornish lanes to our garage in the centre of Truro and then drove us another mile back to our home address. Very knowledgable, helpful and friendly. Unfortunately, we didn’t get the gentleman’s name. Very impressed.”

Helpful Report

Posted 1 year ago

“I was very satisfied with the service of AA - specifically Mrs. Leena Sheth; AA officer in Penrose. She was very helpful, and polite to all customers including me - especially when I was struggling with a mismatch of my name spellings in my international driver's liscence and my passport. She was able to communicate with the relevant officers, and fixed my problem. It was wonderful to meet her there.”

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Posted 1 year ago

“After nearly 40 years with a.a , two recent problems with association ,which were proved in my favour,made me decide to kick them into touch,as my renewal is due. However , a gentleman called phillip under duress with my phone call,sorted out my renewal in a profesional and freindly manner,well done phill . i will now renew my account,,please pass on my remarks”

Helpful Report

Posted 1 year ago

“So the AA have emailed to notify me of an increase of £8.61/month (£103.32/year) while offering a 33% discount deal for new members!! Only time I've ever used them it took over 2 hours and the mechanic couldn't recognise the battery was faulty, local garage did that! Needless to say will not be renewing membership.”

Helpful Report

Posted 1 year ago

“the young MEKANIK( OSKAR) was very helpful on the day .His suggestion in what to do next helped me in making the right decision. Thanks”

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Posted 1 year ago

“We have been in the AA for 4 years only called them out twice both times we waited for hours in both occasions we had to make alternative arrangements to get home we will not be renewing our membership diabolical company”

Helpful Report

Posted 1 year ago

“Unfortunately, my experience with this company was highly unsatisfactory. Despite assurances that my withdrawal was processed, no funds were received after more than a week. Only after escalating the issue and presenting evidence to Tony Jackson was I able to recover my profit. I advise others to exercise caution.”

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Posted 1 year ago

“Broke down saibsburys petrol station, eastbourne Brilliant service from phoning the helpline (the assistant was calming and efficient) to the AA engineer who came to my rescue! I want to say a big thank you to Liam. I phoned the AA because I dropped my oil cap in the engine. After looking for it with a torch to no avail. Liam found it! My hero!! Thank you AA.”

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Posted 1 year ago

“My daughter and her kids one aged2 the other aged 4 and severely disabled broke down the afternoon call the aa was originally told 20 minutes they eventually turned up just over 3 hours later. Is that the so called service we expect from a nationwide company. Leaving a priority customer and her children in this heat for 3 hours. Absolutely DISCUSSTING. Both my daughter and myself will be cancelling. This is the second time we have used this service, 1st one they eventually sent a wagon(also took over 3 hours) but the vehicle was not capable of caring my car.ofered to tow to safety even though it is automatic and can't be towed. What is this so called company playing at.”

Helpful Report

Posted 1 year ago

“I would VERY strongly advise people NOT to take out an AA insurance policy. I have found them to employ deceptive practices which could prove disastrous for people and it certainly has caused me a lot of stress and anxiety. I asked them for a recording of the telephone call I made and they have not been able to provide it in a way that I can access it and have refused to provide it any other way. I have asked for a transcript and they told me it would take 28 days to arrive. All my insurance documentation has disappeared from the website as they have closed the account so I have been effectively left up the creek without a paddle.”

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Posted 1 year ago

The AA is rated 2.8 based on 2,058 reviews