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The AA Reviews

2.9 Rating 1,777 Reviews

48 %

of reviewers recommend The AA

Company Reviews

2.9

Based on 1,777 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Documents Delivered On-time	Greater than 52%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Avg Email Response Time	-1 hours
Cancellations & Refunds
Cancellation Process	Difficult

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03300 531 100

Email:

customer.solutions@theaa.com

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The AA 1 star review on 13th December 2023

The AA 1 star review on 13th December 2023

The AA 1 star review on 13th December 2023

The AA 1 star review on 13th December 2023

The AA 1 star review on 13th December 2023

The AA 1 star review on 13th December 2023

The AA 1 star review on 13th December 2023

42

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Left stranded for over 4 hours in a cold December evening. Made numerous calls and after waiting over two and a half hours was told the breakdown still hadn’t been assigned. When making the initial call I was very clear that the recess shredded and could not be repaired and that we did not have a spare. When speaking to the AA 3 hours later they told me that it was marked as a puncture and that I had a spare. I made it very clear that the tyre couldn’t be repaired and that I would need a recovery vehicle to which I was told that they had to send a patrol no matter what and that a recovery vehicle would take another 4 hours. I was also given different versions of how long I’d need to wait told there where no AA vehicles and various other inconsistencies depending on who I spoke to on the phone. Terrible service. Terrible customer service. If you break down with the AA you have to be vulnerable or on a motorway for them ti do anything like their 40 minute supposed call out time. Absolute disgrace!!”

Posted 5 months ago

“Awful service tonight. Husband stuck in lay by for 5 hours. He is freezing and hungry and is nearly 70 so desperate for toilet. Has been put off pick up several times. Disgraceful, we shall be informing Nationwide Building Society.”

Posted 5 months ago

“Argumentative staff, not willing to help.”

Posted 5 months ago

“Tried to ring app support ...phone ringing over 30 minutes ....given up”

Posted 5 months ago

“AA should stand for AVOID AVOID. I filled in an online membership application. Gave them my vehicle reg etc. Set up the direct debit. Congratulations on being a member No 6356011542439785 The very next day, 45 miles from home my clutch went. I needed to be towed home. I was told I had to pay £ 150 as I wasn't a member for a full 24 hours. What a con. The first recovery truck from Bennets turned up. When told my address was 45 miles away. He said it was too far and left. He didn't tell the AA he left me. I had to make another request for help. The AA man Russell towed me home. Very professional and efficient. The whole experience took 7 hours. The fact Bennets just drove off was shocking. Also the £150 charge I had to pay as I claimed within 24 hours. My first breakdown in 40 years. AA = AVOID AVOID AVOID AVOID”

Posted 5 months ago

“Absolute rubbish. Initially had to wait 4 1/2 hours but unable to repair car. Then told the car would be moved but could take a further 48 hours. In meantime police (who had been very patient to this point) contacted emergency removal due to chaos car would have caused to morning traffic. This cost me additional £200. Find an alternative to AA if you possibly can. All the bad reviews I have subsequently read are accurate in my experience.”

Posted 5 months ago

“1st time I broke down, I informed them that my clutch pedal on my transit was broke and could not be fixed roadside but they insisted on sending a repair van. Waited 3 hrs for him to say in 10secs it need a recovery. Then a further 5 hours before the lorry arrived. It's now happened again. Broke down at 4:50pm didn't get a van hear until 8:20. Now waiting for a recovery lorry due to get here at 12:35am. An absolutely appalling company, service is not fit for purpose.”

Posted 5 months ago

“The AA HAS-BEEN taking money monthly knowing that I already had cover from my bank and outright refused to refund the money they gad been paid twice”

Posted 5 months ago

“I am angry , my car wouldn't start so called aa have homestart , I also have an insurance I pay first £35 upto £500 ,the aa man couldn't get it started and towed the car to the AA autocenter I'm dartford .I rang sat to find out what's happening I was told it would be looked at today I rang again today they said I was never told it would be looked at today ( I am a liar??) It's not being looked at until Thursday!!a week! I pay £68 a month for a service I AM NOT GETTING ! Total joke ! AVOID go to the RAC anybody else !!! And I still don't have a car and am paying for a cab for work everyday as I start at 4am before the buses start.”

Posted 5 months ago

“After joining online and suppling my vehicle reg etc.. The following day my clutch went 45 miles from home. My 1st break down in 40 years. I had to pay £150 as I claimed within 24 hours. The first recovery driver drove off as he didn't want to tow me home. He didn't inform the office, I had to request another driver. Took 7 hours to get me home. AVOID AVOID AVOID”

Posted 5 months ago

“Everything that could poor communication Disgraceful service 2.01 Phoned AA finally got car picked up at 9.30pm wasn't answering phones.”

Posted 5 months ago

“can never get through on phone ... renewals expensive along with canx fees and admin fees !!”

Posted 5 months ago

“3.1 out of 5. Yet they claim higher on their website. Classic lying of a totally incompetent company. Sick of moaning about these uk companies who get away with taking yoir money and offering completely sub standard services.. . And they get away with it.”

Posted 5 months ago

“Save your money and just pay a recovery truck when they inevitably happens been passed around since 5.39am this morning and just been told I’ve been passed to a third party company to be towed home who have told me they will be another hour should be home 12 hours after I left joke join rac”

Posted 5 months ago

“Have asked for membership cards several times over the past 5 or 6 weeks. Always told they were sent, of course they never arrive. Customer service is slow and does not resolve anything.”

Posted 5 months ago

“Been customer 14yrs auto renewed with a massive price increase, no email ever recieved only just noticed and been told its over 14days.... loyal custmer thanks very much.... abslute scum bags”

Posted 5 months ago

“Id give 0 stars if I could. We broke down at 9pm with 2 small children one of which was not well. The AA took 2 hours to recover us to the first service station a further 5 hours to take us halfway home because they would exceed theyr daily driving limit to take us all the way and then another 4 hours for the next one. A complete disgrace. We didn't get home until close to 11am the next day. I'm leaving the AA they don't give 2 hoots about theyr customers.”

Posted 5 months ago

“I got a message on the dashboard saying to stop immediately. Looked under car and saw that oel came out of the thumb. Mentioned this to the Customerservice person and got told that my request to use the breakdown service was declined as it was an accident as I must have hit a rock or something”

Posted 5 months ago

“Tha AA give an appalling service. My wife hit a pothole and got a puncture, she rang the AA at 5.35 even though she was all alone they kept changing the time they would turn up. Didn’t turn up until 11.55. She was left at night for six and half hours. Looks like the RAC or green flag are a much better choice in the future. They do not care if a female is left on her own in such a vulnerable location.”

Posted 5 months ago

“DO NOT DO NOT DO NOT JOIN THE AA left me on the roadside for 10 hours no replacement car nothing ! Possibly the worse company EVER formed and operating 0 Star !”

Posted 5 months ago

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The AA is rated 2.9 based on 1,777 reviews