The Hatch Chile Store Reviews

Name: The Hatch Chile Store
Address: 3000, Calle Del Norte,, 3000, Calle Del Norte,, New Mexico
Rating: 4.69

4.7 Rating 12,939 Reviews

92 %

of reviewers recommend The Hatch Chile Store

4.7

Based on 12,939 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Hatch Chile Store:

At The Hatch Chile Store, we have a tradition of excellence. Each year we provide fresh and flame-roasted Hatch Green Chile to thousands of customers the world over. Whether you're a displaced New Mexican, a Hatch Chile Aficionado, or a business who wants to provide your customers with the world's best Certified Hatch Chile, we have you covered!

Visit Website

Phone:

575-635-4680

Email:

support@hatch-green-chile.com

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The Hatch Chile Store 5 star review on 6th March 2026

1777

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I realized that after two attempts to change my shipping address, that it had NOT changed after order confirmation. I wrote three emails, called twice on the weekend. Yes they were closed. I called twice, once before 8:00am, when they open and once at 8:05am. I left messages. At 7:49 am the email was sent to verify a shipping label was created. At 8:08am an email was sent saying they could do nothing but charge me $50 more to change the shipping address. I expressed my disappointment in their business practices and customer service. I got no response, no accountability NOTHING. HORRIBLE BUSINESS PRACTICES. Update. They responded and took the $50 charge off. Thank you I am hoping for a great product.”

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Posted 2 years ago

“The green chili is the best The delivery is very fast and good condition when it arrives”

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Posted 2 years ago

“Would have liked spicier chili.”

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Posted 2 years ago

“I ordered the rellenos as well as several jars of salsas. All are great tasting and good quality.”

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Posted 2 years ago

“Top notch addition to my green chili. Not the same without it.”

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Posted 2 years ago

“I placed an order and received a confirmation the same day showing the my billing address and shipping address in North Carolina. The next day I received a shipping notice showing my address as the shipping address. I immediately notified the store that they had used the wrong address and was told that they would take care of it and would send the Chile to the N C address. Next I received the Chile at my address. Since then I have been told by email that nothing can be done about your mistake. I have called the store twice but have never received a return call. As last resort I called my credit card company and they are in the process of canceling the charge. I put your Chile in my freezer so if you want it back you can have it picked up here. I don’t have much use for medium Chile. William Gruber”

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Posted 2 years ago

Hi William, I'm sorry we got off on the wrong foot. We want to make this right, so we have contacted you directly. We look forward to hearing back and seeing this resolved! The Hatch Chile Store

Posted 2 years ago

“Love the products and recipe for pozole.”

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Posted 2 years ago

“Hatch Chili Store has delicious chili rellenos and tamales! I order them often and love them.”

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Posted 2 years ago

“I've been to their location in New Mexico and the owners are great people!! The quality of product and shipping for my last order was perfect!”

The Hatch Chile Store 5 star review on 3rd January 2024

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Posted 2 years ago

“My chilies had thawed out and weren’t edible!”

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Posted 2 years ago

Thank you for providing honest feedback. We don't seem to have any record of you reaching out to us when your order was delivered. We cannot resolve an issue if we don't know about it. We would be happy to assist you in making this right, so we have reached out to you via email. We look forward to hearing back from you soon! -The Hatch Chile Store

Posted 2 years ago

“Hatch chile is the best got my order super quick. I will be ordering again. 💕”

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Posted 2 years ago

“My wife and I are Native New Mexicans living in Ohio. We love our red and green chile. We recently purchased some hot, frozen green chile, and we love it. We will continue to buy from The Hatch Chile Store.”

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Posted 2 years ago

“I ordered two dozen chile rellenos. When I received it there was only one package of 12 in the box I contacted them sent them picture of my shipping label. The other 12 chile rellenos I received in a few days perfect condition Thank you for your excellent customer service Rick”

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Posted 2 years ago

“I wanted to try your tamales this time since the rellenos are great. I’m sorry to say that they were tasteless with very little chicken in them. But your customer service is great and I will be ordering rellenos again.”

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Posted 2 years ago

Hi Joanne, Thanks for your honest feedback. We are sorry you did not like the tamales. We want to see if there is any way to make this right, so we have reached out to you via email. We look forward to hearing from you! -The Hatch Chile Store

Posted 2 years ago

“Great products and customer service!”

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Posted 2 years ago

“I used wrong address for the shipment but the Hatch Chile Store really took action then shipped another box very fast to correct address making sure the customer totally is satisfied with result. Thank You.”

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Posted 2 years ago

“I am really pleased with the quality of the food products. My recent order was for a variety of tamales. I've had the green chili vegetarian and red chili pork tamales and they are outstanding. I especially like the masa is exceptional! It is light and compliments the flavors of the fillings perfectly! I will be ordering these again.”

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Posted 2 years ago

“Very poor tracking of orders and unresponsive customer service. This is my experience with the store.”

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Posted 2 years ago

Hey Michael, I'm sorry to hear you were not happy with your experience. Our records show that we spoke earlier this week to provide a status on your order. If you have any other questions or concerns, please don't hesitate to reach out. The Hatch Chile Store

Posted 2 years ago

“I had purchased tamales from Hatch Chile Store last year and it was great. So I decided to order again. I was very disappointed. The tamales were so dry and lacked salt. It was a lot of money to pay to get nothing but disappointment. The shipping experience was great, they were still frozen when they arrived. But I think maybe the tamales had been frozen too long and maybe that's why they were so dry and crumbly. I doubt I will order again. The company contacted me and offered a discount on a future purchase. I will not buy these again and will not recommend them. I requested at least a partial refund instead and heard nothing but crickets after that.”

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Posted 2 years ago

“Haven’t received our order!!!”

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Posted 2 years ago

Hello Blair, We are sorry you have not received your order! It was shipped on 12/21. We sent you an email with tracking information so you can keep an eye on it. Please let us know if there is anything else you need. The Hatch Chile Store

Posted 2 years ago

The Hatch Chile Store is rated 4.7 based on 12,939 reviews