The Hatch Chile Store Reviews

Name: The Hatch Chile Store
Address: 3000, Calle Del Norte,, Las Cruces
Rating: 4.69

4.7 Rating 12,267 Reviews

92 %

of reviewers recommend The Hatch Chile Store

4.7

Based on 12,267 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Hatch Chile Store:

At The Hatch Chile Store, we have a tradition of excellence. Each year we provide fresh and flame-roasted Hatch Green Chile to thousands of customers the world over. Whether you're a displaced New Mexican, a Hatch Chile Aficionado, or a business who wants to provide your customers with the world's best Certified Hatch Chile, we have you covered!

Visit Website

Phone:

575-635-4680

Email:

support@hatch-green-chile.com

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The Hatch Chile Store 5 star review on 23rd August 2025

Peter C

The Hatch Chile Store 5 star review on 24th July 2025

David F

The Hatch Chile Store 5 star review on 11th April 2025

Devin G

1751

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Cheles arrived in good condition, but began to go bad pretty quickly. But the Hatch Store is to be praised.”

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Posted 3 years ago

“I had to give a 4 out of 5 because this year there were more damaged peppers in the box than i've experienced in the past five years. However, the flavour and quality of the rest of the peppers is superb. I will continue ordering from them next year!”

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Posted 3 years ago

“I love supporting your company and will continue to do so. But I will say that Hatch Chile is becoming so popular, we’re getting some really fresh batches all the way up here in WA state. The extra bag I purchased at Kroeger was actually slightly fresher than what came in the FedEx box from you guys. Again, will always order first from you guys, but just wanted to provide that feedback.”

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Posted 3 years ago

“It was so wonderful to open this box and smell the Hatch chile aroma.”

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Posted 3 years ago

“All is well with chilis in delivery and freshness, need to taste to see if in fact I've received the X-Hot I ordered.”

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Posted 3 years ago

“The chilis were for my friend in WA and she was delighted. She moved there from Albuquerque and was missing her chilis.”

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Posted 3 years ago

“I never received my 10 lbs of medium Chile.”

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Posted 3 years ago

Hi Marsha, Uh oh! It looks like FedEx damaged your package in transit and was unable to deliver it, I'm so sorry! Unfortunately, they do not notify us when that happens. We will get a reshipment set up to go out tomorrow. Thanks, Taylor

Posted 3 years ago

“The Chile's were Massive this year with great flavor! I live in Minnesota so I opted for the two day shipping and the chile arrived on time. The only problem this year that I did not have in the past is the amount of spoilage. As soon as the package arrived I pulled it inside and immediately got them washed and ready to roast. As I sorted the chile I noticed on corner of the box was slimy and about 10 chile's were rotten beyond salvage, 8 others I had to trim off the stem end up to about 1/2 the chile. If there wasn't so much rot this year I would have given 5 stars.”

Helpful Report

Posted 3 years ago

Hi Tim, Uh oh! I pulled up your order and saw that you selected 2-Day Air for the shipping speed. We guarantee all Fresh Hatch Chile orders that are shipped using 2-Day Air. About how many chiles did you lose to spoilage/damage? Please send us photos of the chile that was spoiled. Once we receive those photos, we can get your free reshipment set up. Again, we apologize for this inconvenience, as we know that you were looking forward to your delicious Hatch Chile. Thanks, Taylor

Posted 3 years ago

“Quick shipping and arrived fresh. I deducted 1 star because I ordered HOT and the peppers I received were no hotter than a bell pepper. Maybe a mistake. But I still love the chilies”

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Posted 3 years ago

“I love Hatch chili peppers. I ordered the medium roasted & chopped & find they are mostly mild in heat. I'm a little disappointed in the heat level. I do support small businesses & appreciate them. My first order was damaged so the company reordered. Summertime is a tough time to ship cold items.”

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Posted 3 years ago

“Still haven’t gotten our thanks to the ineptitude of Fedex”

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Posted 3 years ago

“I have been ordering chile from Hatch Chile Store for many years now and have always been very satisfied with my green chile order. I have to say though, that this years chile was so much thicker and meatier than past years, so much easier to peel when the pepper is thick and meatier. I was kind of disappointed because for the first time I did have to throw away about 7 or 8 of my peppers because they were soft and mushy, but I don't blame the Hatch Chile Store for the damage, it has been extremely hot this year in Texas and I've always just had my chile delivered regular mail with zero issues so I blame the heat. I'm a happy customer and will continue ordering Hatch chile from you all.”

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Posted 3 years ago

“Love the Chile! Had 4 bad ones in a 25 lb box. Awesome Chile’s, been ordering from the Chile store for years and will continue to do so!”

The Hatch Chile Store 4 star review on 7th August 2022

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Posted 3 years ago

“We were out of town when the chilies shipped and it took an extra day or sontongetbinside so we lost about 1/3 of them but the ones we saved are wonderful”

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Posted 3 years ago

“After several excellent years of service,not so much this year 2022. Fed Ex sent our delivery to locations other than Roselle,I’ll. Eight days later after we called Fed Ex and they had taken it upon themselves to mark the carton as non deliverable. Resolution was a new delivery the following week, but did not arrive! Finally another call on Friday 7/29 and we may have another delivery scheduled for this week? We were also told another delivery fee of $30 dollars but have been notified that the fee may indeed be $56.00. Not sure when and how much this second delivery and cost may arrive? Steve King Roselle, IL”

Helpful Report

Posted 3 years ago

Hi Steve, Taylor VP of Operations here. It looks like FedEx damaged the package and was unable to deliver it. We will get a claim filed with them. The $30 shipping on your original order was refunded. On the reshipment the shipping was upgraded to 2-Day Air so that you would receive our freshness guarantee. The reshipment is on its way. Here is a link to track it :) https://www.fedex.com/fedextrack/?trknbr=276177946581&trkqual=2459790000~276177946581~FX Thanks, The Hatch Chile Store

Posted 3 years ago

“the box arrived very wet in one corner like the box had been dropped. after opening three or four chiles had been smashed and about five others were soft at the tips”

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Posted 3 years ago

“Very good quality. I believe my order from 2 or 3 years ago was packed in dry ice. This order was not. Nevertheless the product arrived in good condition with the exception of two broken chilles. I guess that should be expected since they traveled 1600 miles in two days.”

The Hatch Chile Store 4 star review on 31st July 2022

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Posted 3 years ago

“When I placed my order I wanted to have it shipped to an address while I live at another address, the shipping address is different from my billing address. I am thinking of placing another order but if I can't ship to the address I'm considering ordering and pay for it with my billing address -- I'm not going to order again. The website wouldn't let me the first time, there won't be a second time.”

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Posted 3 years ago

Hi Thomas, Our website allows you to have a different shipping and billing address. If you are having trouble placing your order, you can give us a call at 575-634-4680. Thanks, The Hatch Chile Store

Posted 3 years ago

“Great service”

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Posted 3 years ago

“They were fantastic to work with! Excellent ordering, the delivery to our PO Box was super fast, as it the only way we can get mail where we live in Hawaii. Only 1 pepper was bad in the whole shipment, just squished.”

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Posted 3 years ago

The Hatch Chile Store is rated 4.7 based on 12,267 reviews