The Hatch Chile Store Reviews

Name: The Hatch Chile Store
Address: 3000, Calle Del Norte,, Las Cruces
Rating: 4.69

4.7 Rating 12,267 Reviews

92 %

of reviewers recommend The Hatch Chile Store

4.7

Based on 12,267 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Hatch Chile Store:

At The Hatch Chile Store, we have a tradition of excellence. Each year we provide fresh and flame-roasted Hatch Green Chile to thousands of customers the world over. Whether you're a displaced New Mexican, a Hatch Chile Aficionado, or a business who wants to provide your customers with the world's best Certified Hatch Chile, we have you covered!

Visit Website

Phone:

575-635-4680

Email:

support@hatch-green-chile.com

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The Hatch Chile Store 5 star review on 23rd August 2025

Peter C

The Hatch Chile Store 5 star review on 24th July 2025

David F

The Hatch Chile Store 5 star review on 11th April 2025

Devin G

1751

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My mother in-law lived in NM for 20 yrs last yr she had to move to another state to take care of her mother. She was missing her green chilies she became a custom to. Was a really great mother's day gift to be able to have them. Still don't quite understand why they can't ship whole chilies to Louisiana.”

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Posted 2 years ago

“We have been getting Hatch chiles for years and might be addicted. A recent batch we ordered didn't have the hotness we have come to expect, but Daniel at the Hatch Chile Store made it right. He sent a replacement order and we are happy and sated as usual. All good stuff.”

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Posted 2 years ago

“Chiles we’re great tasting but the medium green chiles we’re more mild than medium, I was disappointed with that, would have liked a little more heat, I guess I’ll have to go with the hot next time!”

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Posted 2 years ago

“Took a while to receive product and then notified by UPS it was in one of their stores. Packages were warm. Product still tasted good. Need to get hot next time. Mild ok but i need a little more spice.”

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Posted 2 years ago

Hi Gloria, Thanks for your review! Glad you receive your chile, considering the UPS issue. We reached out to you directly to follow up on this. Have a great day! -The Hatch Chile Store

Posted 2 years ago

“It took a little long to get my T-shirt I ordered”

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Posted 2 years ago

“The pork tamale was very tasty. The biggest difficulty was separating individual tamales from the frozen block of 12. I was able to break 6 free and finally 4 by beating it on our granite countertops. Net -- the tamales are great. The packaging is a hassle. Good product, with terrible packaging.”

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Posted 2 years ago

“I quit your store a while back becuz I placed an order and over 50% was broken and the package was drenched in chili. I emailed with no results. I placed a new order and explained what happened and decided to give a second chance on ordering chili in the jars. Nice to see you listen. My order was so well packed nothing could possibly get broken. So I'm here in Florida enjoying recipes from my home in New Mexico with great chili. And loving all the new recipes you send out!!”

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Posted 2 years ago

“I really like the chili which has what I consider the correct amount of heat.”

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Posted 2 years ago

“Just found your store so awesome as for we had moved from colorado! We were able to get fresh ones all the time, then we moved to Florida now we can't find any so very happy for you guys! Thank you and can't wait to make green chili!!”

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Posted 2 years ago

“I am a longtime customer, this year I ordered three chimichanga package for myself and two kids. They are very good, could use a bit more filliing and a bit inconsistant on heat. Some are really spicy and some were medium. Overall very good. Thanks”

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Posted 2 years ago

“I heard the food was good, it was a gift so have no idea how it arrived. When ordering a gift there was no place to put a gift note so that may be something to fix for the next big gift-giving holiday.”

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Posted 2 years ago

“Very nice customer service On time delivery Good salsa”

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Posted 2 years ago

“Chiles were fresh, had great taste 👅”

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Posted 2 years ago

“I have been a customer since moving back to the U.S. from Canada. Usually, It has been a great experience. I wanted to send a friend in Texas some of your salsa but they are originally from the Northeast so I didn't want it to be too HOT. So instead of the 3 pack sampler, I ordered three in medium. She said it was very hot so they must have sent the 3 pack in Hot which was the sale price. I ordered one jar of Medium Papa's Salsa for myself but got Hot. I also ordered 2 sweatshirts in Large....I thought it would be a regular Large but they are Large/Grande and are much too big. I will have to return those. I'm sure you were very busy but I was disappointed that nothing went right. Peggy Condos”

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Posted 2 years ago

“Mmmmm…home!! ❤️‍🔥”

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Posted 2 years ago

“Love my green Chiles!! I’d just wish they were hotter, but I love the meaty Chiles I get in 1lb bags chopped🌶️🌶️”

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Posted 2 years ago

“Why did my New Mexico chili come from Ohio?”

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Posted 2 years ago

“I bought the roasted and peeled whole HOT peppers. Normally “hot” is medium to me, the first batch I prepared as chile verde with pork was more like XX HOT 🥵. Which is fine, it got less hot after a day or two and it’s better than buying hot and getting mild. I don’t know how the next 4 batches will be. Only thing I didn’t like was the peppers were tough and had to cook extra long … which may have brought out the heat from the seeds. Loved it though.”

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Posted 2 years ago

“I lived in Albuquerque, NM for over 20 years, Now back east and need my fix of fresh green chile. I love it on almost everything. I still can't do it on my pizza. but can't have a breakfast burrito without it.”

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Posted 2 years ago

“I ordered the hot... Wish they would have been hotter🌶️”

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Posted 2 years ago

The Hatch Chile Store is rated 4.7 based on 12,267 reviews