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The Hatch Chile Store Reviews

4.7 Rating 10,923 Reviews
92 %
of reviewers recommend The Hatch Chile Store
Company Reviews Product Reviews
11,543
 Questions Insights Metrics Info
4.7
Based on 10,923 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
Greater than 93%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Read The Hatch Chile Store Reviews

About The Hatch Chile Store:

At The Hatch Chile Store, we have a tradition of excellence. Each year we provide fresh and flame-roasted Hatch Green Chile to thousands of customers the world over. Whether you're a displaced New Mexican, a Hatch Chile Aficionado, or a business who wants to provide your customers with the world's best Certified Hatch Chile, we have you covered!

Visit Website

Phone:

575-635-4680

Email:

support@hatch-green-chile.com

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Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Kent J
Verified Buyer
“Very good quality. I believe my order from 2 or 3 years ago was packed in dry ice. This order was not. Nevertheless the product arrived in good condition with the exception of two broken chilles. I guess that should be expected since they traveled 1600 miles in two days.”
The Hatch Chile Store 4 star review on 31st July 2022
Helpful Report
Posted 1 year ago
Thomas W
Verified Buyer
“When I placed my order I wanted to have it shipped to an address while I live at another address, the shipping address is different from my billing address. I am thinking of placing another order but if I can't ship to the address I'm considering ordering and pay for it with my billing address -- I'm not going to order again. The website wouldn't let me the first time, there won't be a second time.”
Helpful Report
Posted 1 year ago
Hi Thomas, Our website allows you to have a different shipping and billing address. If you are having trouble placing your order, you can give us a call at 575-634-4680. Thanks, The Hatch Chile Store
Posted 1 year ago
John P
Verified Buyer
“Great service”
Helpful Report
Posted 1 year ago
Mark W
Verified Buyer
“They were fantastic to work with! Excellent ordering, the delivery to our PO Box was super fast, as it the only way we can get mail where we live in Hawaii. Only 1 pepper was bad in the whole shipment, just squished.”
Helpful Report
Posted 1 year ago
Larry T
Verified Buyer
“We received the chile in a timely manner, and in good shape. We always anticipate the great flavor that no other chile has. We did order 25 pounds of the Hot, and it roasted really well, however, after peeling, there was not much bite. Did some mild get mixed in? How is the best way to counter this?”
Helpful Report
Posted 1 year ago
Anonymous
Verified Buyer
“We have purchased several items from The Hatch Chili Store….the chilies, salsa, spices and the pizzas several times. Everything has been perfect until recently. Two batches of the pizzas arrived completely thawed and the person that I last spoke to in your store said they would ship the replacement out of the warehouse in California on Monday. Here it is…Thursday … and altho I have been waiting all day, no pizza has arrived. It isn’t that far to California but I fear they will be thawed again. It has to be the packers and/ or the shipping. Perhaps it is like the airlines or even the banking facilities…..staff is scarce. Nothing wrong with your product tho. It is all very good.p”
Helpful Report
Posted 1 year ago
Keith M
Verified Buyer
“Products outstanding. Shipping is the only reason why you get 4 stars instead of 5. I'm too far from your shipping points to have worry free delivery. I wish you would set up a shipping point in the southeast (maybe Nashville ? Atlanta? Birmingham even?) But I love your products. And I'll keep buying them. But for crying out loud: PUT MORE DRY ICE THAN YOU DO AND IMPROVE YOUR SHIPPING CARTON.”
Helpful Report
Posted 1 year ago
Mark T
Verified Buyer
“Really good tamales.”
Helpful Report
Posted 2 years ago
Bobby W
Verified Buyer
“Placed three orders of fresh chili to roast last year and all arrived in good shape. Pre ordered 25 lbs this year and can't wait for it to get here. Thank you Hatch Chili Store!”
Helpful Report
Posted 2 years ago
Jude D
Verified Buyer
“I purchased Veggie Green Chile Tamales from Hatch Store, and find them quite good. They are, however, lacking in the amount of chile they contain. I appreciated their great customer service recently with an exchange. Thank you.”
Helpful Report
Posted 2 years ago
Hello Jude, Thank you for your feedback. We are so sorry to hear you did not enjoy the tamales. It appears they arrived in poor condition as they were thawed, because of this we would like to reship the tamales so that you can give them another try!
Posted 2 years ago
Donbev W
Verified Buyer
“Chiles were not equal length. Otherwise all was great.”
Helpful Report
Posted 2 years ago
Liz H
Verified Buyer
“The green chile pecans are the BEST! The green chile pistachios are awesome. I tried the green chile sauce and it is good but had to add garlic and salt for my taste. Since I move to the east coast I struggle to find the taste of home. Overall I love the HATCH CHILE STORE and will continue to order from them.”
Helpful Report
Posted 2 years ago
Dolores H
Verified Buyer
“We love the Hatch chile. This year we couldn’t specify whether we wanted mild or hot. We usually get both but took our chances and the Chile was very mild. Also, I would love it if you had an organic option. But, I love the Chile. Nothing compares to te flavor.”
Helpful Report
Posted 2 years ago
Rita S
Verified Buyer
“I lived in Albuquerque for years so I was able to buy good red and green chili when I wanted. It’s harder to buy good chili where I live now. My family uses red and green chili daily!! I thought I would try The Hatch Chili Store and was very pleased. I ordered green chili pods and several of the red and green chili sauces and salsas. Some for myself and some for gifts. Everyone LOVES these products. The only reason I wouldn’t give it a 5 star is due to the cost. It’s worth it but it is expensive and not everyone can afford it.”
Helpful Report
Posted 2 years ago
Dale M
Verified Buyer
“Good morning everyone at the hatch chile store, the sauces that I purchased are fantastic the tortillas as great as they tasted we're slightly damaged was not able to use them to make tacos or enchiladas or tostadas some of them I lightly steamed to use as breakfast wraps, also found out that they make great chips in my air fryer even though the tortillas were damaged I would definitely try to order them again hopefully they would be hole so I can use them for cooking thank you for reaching out and asking for a review I will definitely shop with your store again have a great day everyone sincerely Dale.”
Helpful Report
Posted 2 years ago
Robin W
Verified Buyer
“Unique products. We keep reordering the Chile rellenos because one makes the perfect lunch in a short amount of time.”
Helpful Report
Posted 2 years ago
Bob J
Verified Buyer
“Your chile is a solid 5. My reason for a 3 and 3/4 is not all flavors were available, medium or medium hot - chopped. I understand we are still coming out of a pandemic and help don't want to work. I missed the old days.”
Helpful Report
Posted 2 years ago
Kathryn M
Verified Buyer
“I just received the chilis yesterday so I haven't used them yet, however, I commend your packing as they were still frozen.”
Helpful Report
Posted 2 years ago
Gloria F
Verified Buyer
“The Hatch chile store is a great place to order from. The shipping via UPS is not the best. My delivery came thawed out, wet from the thawing. I hope that my chile will last the second freezing.”
Helpful Report
Posted 2 years ago
Dona B
Verified Buyer
“Fast delivery. Good flavor. As advertised.”
Helpful Report
Posted 2 years ago
The Hatch Chile Store is rated 4.7 based on 10,923 reviews
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