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The Hatch Chile Store Reviews

4.7 Rating 10,923 Reviews
92 %
of reviewers recommend The Hatch Chile Store
Company Reviews Product Reviews
11,543
 Questions Insights Metrics Info
4.7
Based on 10,923 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
Greater than 93%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Read The Hatch Chile Store Reviews

About The Hatch Chile Store:

At The Hatch Chile Store, we have a tradition of excellence. Each year we provide fresh and flame-roasted Hatch Green Chile to thousands of customers the world over. Whether you're a displaced New Mexican, a Hatch Chile Aficionado, or a business who wants to provide your customers with the world's best Certified Hatch Chile, we have you covered!

Visit Website

Phone:

575-635-4680

Email:

support@hatch-green-chile.com

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Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Maria B
Verified Buyer
“I just didn’t know that xxtra hot hatch chilies are smaller. Some are a little dry when received but not bad. I roast them immediately after receiving them. I enjoy the Red Hatch Chili because I am not much for tomatoes in my salas and the red chili makes my salsa look like it has tomatoes. Overall good. Thank you . Maria Bryan”
Helpful Report
Posted 1 year ago
Joyce H
Verified Buyer
“Product was good however I am from San Antonio Texas and use to a different type of red corn tortilla. The red chili powder is good as well.”
Helpful Report
Posted 1 year ago
Cesar S
Verified Buyer
“We ordered mild and medium green chiles which we received as promised in a timely manner. We roasted them and made a pot of green chile. It was definitely the best we have made! Delicious!”
Helpful Report
Posted 1 year ago
Kristy N
Verified Buyer
“I really like the chilies you sent me. It was unfortunate that half the box was bad do to shipping issues but you made up for it by sending another box. Quite a few were bad in those boxes as well. I expect some but not that many. Your peppers are of great taste and I'll keep purchasing from you. Just hope shipping gets better or some other way to freeze and ship them to me.”
Helpful Report
Posted 1 year ago
Donald S
Verified Buyer
“Cheles arrived in good condition, but began to go bad pretty quickly. But the Hatch Store is to be praised.”
Helpful Report
Posted 1 year ago
Douglas R
Verified Buyer
“I had to give a 4 out of 5 because this year there were more damaged peppers in the box than i've experienced in the past five years. However, the flavour and quality of the rest of the peppers is superb. I will continue ordering from them next year!”
Helpful Report
Posted 1 year ago
Cook
Verified Buyer
“I love supporting your company and will continue to do so. But I will say that Hatch Chile is becoming so popular, we’re getting some really fresh batches all the way up here in WA state. The extra bag I purchased at Kroeger was actually slightly fresher than what came in the FedEx box from you guys. Again, will always order first from you guys, but just wanted to provide that feedback.”
Helpful Report
Posted 1 year ago
Susan W
Verified Buyer
“It was so wonderful to open this box and smell the Hatch chile aroma.”
Helpful Report
Posted 1 year ago
Mark P
Unverified Reviewer
“All is well with chilis in delivery and freshness, need to taste to see if in fact I've received the X-Hot I ordered.”
Helpful Report
Posted 1 year ago
Maria L
Verified Buyer
“The chilis were for my friend in WA and she was delighted. She moved there from Albuquerque and was missing her chilis.”
Helpful Report
Posted 1 year ago
Marsha A
Verified Buyer
“I never received my 10 lbs of medium Chile.”
Helpful Report
Posted 1 year ago
Hi Marsha, Uh oh! It looks like FedEx damaged your package in transit and was unable to deliver it, I'm so sorry! Unfortunately, they do not notify us when that happens. We will get a reshipment set up to go out tomorrow. Thanks, Taylor
Posted 1 year ago
Tim M
Verified Buyer
“The Chile's were Massive this year with great flavor! I live in Minnesota so I opted for the two day shipping and the chile arrived on time. The only problem this year that I did not have in the past is the amount of spoilage. As soon as the package arrived I pulled it inside and immediately got them washed and ready to roast. As I sorted the chile I noticed on corner of the box was slimy and about 10 chile's were rotten beyond salvage, 8 others I had to trim off the stem end up to about 1/2 the chile. If there wasn't so much rot this year I would have given 5 stars.”
Helpful Report
Posted 1 year ago
Hi Tim, Uh oh! I pulled up your order and saw that you selected 2-Day Air for the shipping speed. We guarantee all Fresh Hatch Chile orders that are shipped using 2-Day Air. About how many chiles did you lose to spoilage/damage? Please send us photos of the chile that was spoiled. Once we receive those photos, we can get your free reshipment set up. Again, we apologize for this inconvenience, as we know that you were looking forward to your delicious Hatch Chile. Thanks, Taylor
Posted 1 year ago
Terry G
Verified Buyer
“Quick shipping and arrived fresh. I deducted 1 star because I ordered HOT and the peppers I received were no hotter than a bell pepper. Maybe a mistake. But I still love the chilies”
Helpful Report
Posted 1 year ago
Sharon A
Verified Buyer
“I love Hatch chili peppers. I ordered the medium roasted & chopped & find they are mostly mild in heat. I'm a little disappointed in the heat level. I do support small businesses & appreciate them. My first order was damaged so the company reordered. Summertime is a tough time to ship cold items.”
Helpful Report
Posted 1 year ago
James D
Verified Buyer
“Still haven’t gotten our thanks to the ineptitude of Fedex”
Helpful Report
Posted 1 year ago
Louise H
Verified Buyer
“I have been ordering chile from Hatch Chile Store for many years now and have always been very satisfied with my green chile order. I have to say though, that this years chile was so much thicker and meatier than past years, so much easier to peel when the pepper is thick and meatier. I was kind of disappointed because for the first time I did have to throw away about 7 or 8 of my peppers because they were soft and mushy, but I don't blame the Hatch Chile Store for the damage, it has been extremely hot this year in Texas and I've always just had my chile delivered regular mail with zero issues so I blame the heat. I'm a happy customer and will continue ordering Hatch chile from you all.”
Helpful Report
Posted 1 year ago
Anna H
Verified Buyer
“Love the Chile! Had 4 bad ones in a 25 lb box. Awesome Chile’s, been ordering from the Chile store for years and will continue to do so!”
The Hatch Chile Store 4 star review on 7th August 2022
Helpful Report
Posted 1 year ago
Scott M
Verified Buyer
“We were out of town when the chilies shipped and it took an extra day or sontongetbinside so we lost about 1/3 of them but the ones we saved are wonderful”
Helpful Report
Posted 1 year ago
Steve K
Verified Buyer
“After several excellent years of service,not so much this year 2022. Fed Ex sent our delivery to locations other than Roselle,I’ll. Eight days later after we called Fed Ex and they had taken it upon themselves to mark the carton as non deliverable. Resolution was a new delivery the following week, but did not arrive! Finally another call on Friday 7/29 and we may have another delivery scheduled for this week? We were also told another delivery fee of $30 dollars but have been notified that the fee may indeed be $56.00. Not sure when and how much this second delivery and cost may arrive? Steve King Roselle, IL”
Helpful Report
Posted 1 year ago
Hi Steve, Taylor VP of Operations here. It looks like FedEx damaged the package and was unable to deliver it. We will get a claim filed with them. The $30 shipping on your original order was refunded. On the reshipment the shipping was upgraded to 2-Day Air so that you would receive our freshness guarantee. The reshipment is on its way. Here is a link to track it :) https://www.fedex.com/fedextrack/?trknbr=276177946581&trkqual=2459790000~276177946581~FX Thanks, The Hatch Chile Store
Posted 1 year ago
Eddie B
Verified Buyer
“the box arrived very wet in one corner like the box had been dropped. after opening three or four chiles had been smashed and about five others were soft at the tips”
Helpful Report
Posted 1 year ago
The Hatch Chile Store is rated 4.7 based on 10,923 reviews
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