The Hatch Chile Store Reviews

Name: The Hatch Chile Store
Address: 3000, Calle Del Norte,, 3000, Calle Del Norte,, New Mexico
Rating: 4.69

4.7 Rating 12,965 Reviews

92 %

of reviewers recommend The Hatch Chile Store

4.7

Based on 12,965 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Hatch Chile Store:

At The Hatch Chile Store, we have a tradition of excellence. Each year we provide fresh and flame-roasted Hatch Green Chile to thousands of customers the world over. Whether you're a displaced New Mexican, a Hatch Chile Aficionado, or a business who wants to provide your customers with the world's best Certified Hatch Chile, we have you covered!

Visit Website

Phone:

575-635-4680

Email:

support@hatch-green-chile.com

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The Hatch Chile Store 5 star review on 6th March 2026

1777

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I really like the flavor of the two salsa’s I bought. I will order more”

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Posted 4 years ago

“Green chile order came early this year! Almost all stayed green and zero spoilage! They were perfect.”

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Posted 4 years ago

“Ordered 3 jars (2 medium and 1 hot) of the roasted chile sauce. Items were shipped quickly and packaged very well. The sauces were some of the best I've ever tried. My family is going through them quickly, so I will definitely be ordering more very soon!”

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Posted 4 years ago

“Chile arrived not damaged or spoiled. Roasted it right away . And am enjoying the wonderful flavor”

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Posted 4 years ago

“My family and I have been eating Hatch Green Chile for most of our lives since I moved away it is so convenient that they ship it to you the staff at Hatch Green Chile they are very awesome helpful kind patient it would go out of their way to make sure that you receive your chili I will continue to buy Hatch Green Chile thank you for your wonderful service”

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Posted 4 years ago

“Fresh Hatch chile! What's not to like? So happy to receive my shipment!”

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Posted 4 years ago

“Third year in a row having 50 lbs of Hatch green chilie delivered to my door in western AZ. I’m hoping for 30 more. I got the table top chilie roaster this year also. Highly recommend it. Five stars!”

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Posted 4 years ago

“I ordered two 25 pound boxes this year. Everything was great! Very few of the chiles had gone soft during shipping (maybe 2 or 3 in each box) and they tasted great!”

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Posted 4 years ago

“Arrived on time and in good condition! Big Jims are huge! But next year I'm going with all hots. More/better flavor.”

The Hatch Chile Store 5 star review on 4th August 2021

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Posted 4 years ago

“This year we ordered 25 lbs of Big Jim and 10 lbs of the hot Sandia and as usual the fruit exceeds expectation but we were disappointed in the spoilage rate on the Big Jim variety which was much higher than in previous years. The Sandia chiles arrived unfazed by the shipment.”

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Posted 4 years ago

“chilies were great thank you”

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Posted 4 years ago

“I have purchased chilies for many years. Great service and beautiful product”

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Posted 4 years ago

“ORDERED BIG JIM, WAS SHIPPED JOE PARKER which is TOOOO MILD. HATE THEM!”

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Posted 4 years ago

Hello Michael, I see that you contacted our customer service team and we advised you that the order you received was an order of Big Jim/Charger. Your order was delivered early July 16 and as of today, we are still waiting on the Mild harvest which contains Machete/Joe parker. Rest assured the order you received was a box of Big Jim/ Charger. We had many reports from our QA team that this years harvest was running hotter than usual. The batch that was used to fulfill your order was one of the first batches that was reported as, “hotter than usual”, by our team. In goodwill we offered tips on how to ensure that you not remove the heat from the peppers and offered you a discount on our Sandias which is the next heat level up. However, we did not get a response from you. Our offer still stands and we would be more than happy to send a box of the next heat level for you to try. We always do everything we can on our end to ensure that our customers are happy with our products if they are willing to work and communicate with us. We hope you reach out to us and allow us an opportunity to provide the quality of service that we are known for.

Posted 4 years ago

“All chiles delivered were in good condition and fresh”

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Posted 4 years ago

“Medium chili was a little hot for my wife(chili wimp) but I loved it . Isiuld hot but she would divorce me (lol!!”

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Posted 4 years ago

“Just got my second box of chili - awesome!”

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Posted 4 years ago

“They will ship what you buy on time. Also the quality of the Chile's are great.”

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Posted 4 years ago

“Amazing! If you are missing the New Mexican Green Chili taste, this is the place to go. I got carefully packed fresh green chilies, smells like heaven, tastes authentic!”

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Posted 4 years ago

“Good Chile/ Only had 3 over ripe. Made Large amount of Salsa, Still have many left, Working on how to use them, or Dry them. Will or again next year.”

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Posted 4 years ago

“This is by far the worst company to do business with. 18 of my peppers were either ROTTEN or VERY WILTED! Which would be about 3-4 pounds worth. Instead of shipping more peppers as an honest business should to keep their customer happy. Their solution was to give me 10% off my next order. Why would some want to do business with people who couldn't get it right the first time. I just want my money put into my account for the lost goods.”

Helpful Report

Posted 4 years ago

Hi James, We have done our best to ensure quality customer service for you regarding your order for 25lbs of Medium Fresh Hatch Green Chile. After one of the phone calls that you had with our Customer Service Manager, we gave you a store credit to compensate for FedEx delivering your package 1 day late. You paid for 2-Day and it took 3 days to arrive, so we credited you the difference for the shipping cost. This credit was issued so that you could apply it to a future order of Hot Fresh Hatch Green Chile, as you specifically requested. We also issued you a partial refund to compensate for the amount of chile that you received in poor condition. You ordered a 25lb box, which would be approximately 250 chiles. Given that 18 of them were bad, you lost 7.2% to spoilage. We issued a 10% refund for this spoilage. All of our calls are recorded automatically, and we have replayed the recording to verify this. We have offered several solutions to ensure that you are compensated for the issues with your order. We have also asked what more we could do for you, as we always welcome customer feedback regarding our resolution processes. Any feedback we receive is appreciated and carefully considered. Thank you for being a customer of the Hatch Chile Store. We wish you all the best in the future. Respectfully, The Hatch Chile Store

Posted 4 years ago

The Hatch Chile Store is rated 4.7 based on 12,965 reviews