The Hatch Chile Store Reviews

Name: The Hatch Chile Store
Address: 3000, Calle Del Norte,, 3000, Calle Del Norte,, New Mexico
Rating: 4.69

4.7 Rating 13,992 Reviews

92 %

of reviewers recommend The Hatch Chile Store

4.7

Based on 13,992 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About The Hatch Chile Store:

At The Hatch Chile Store, we have a tradition of excellence. Each year we provide fresh and flame-roasted Hatch Green Chile to thousands of customers the world over. Whether you're a displaced New Mexican, a Hatch Chile Aficionado, or a business who wants to provide your customers with the world's best Certified Hatch Chile, we have you covered!

Visit Website

Phone:

575-267-2067

Email:

support@hatch-green-chile.com

Write Your review

Tell us how The Hatch Chile Store made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Hatch Chile Store 5 star review on 10th September 2026

1932

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I hate to be negative since I have loved everything else I have purchased from you. I was very pleased with the speed of the delivery and the freshness of the chiles. However I was very disappointed with the size and especailly the lack of meat on the peppers. In 25 pounds of peppers I only had 5 chiles which were thick enough to make rellenos and another 20 -25 that I can patch 2 or 3 together with toothpicks to make rellenos. Most of the chiles were very thin with thin skin and almost no thickness. I have been roasting and peeling chiles for over 30 years so I was able to peel them, even the ones that were smaller than the serranos I grow. But most of I can only use in strips or chopped up and frozen for soups, casseroles and salsas. My plan to have friends over for a chile relleno dinner had to be canceled. So I am not recommending that friends buy the fresh chiles from your store. The chiles I bought in stores in Tucson were always a mix but I was able to select the ones I wanted and there were many thick peppers to select from. I now live in Iowa and last year was the first time I found fresh Hatch chiles in the local grocery store. The Hatch chiles I bought last year from my local Fareway grocery store were large and meaty. I liked them so much the store ordered an added 20 pounds for me. This year I ordered from you enpecting the same quality but hoping for more freshness. I don't want to give up buying from you, but don't want to spend extra hours trying to peeling such poor quality peppers. Is there a better time for me to order from you like early season or later in the season? Do you have an option of buying only larger/thicker chiles. I would pay more to that quality if it were available.”

Helpful Report

(Hatch) - Posted 2 weeks ago

“In the past I have purchased just about every item you sell. Enjoyed all of them. Maybe you could think about selling a 2 ounce sampler pack. Especially since the holidays are coming. Most people don’t usually like to get the original size if they’re not sure about it. I share my jars with anyone who wants to try them.”

Helpful Report

(Hatch) - Posted 2 weeks ago

“Extremely delicious! Arrived quickly and fully frozen!”

Helpful Report

(Hatch) - Posted 2 weeks ago

“Hey Preston, everything was great. As you probably remember, we got a bad batch in the mail. You and your folks got right on top of it and sent us another box full. Matter of fact, I just got done roasting them. Thanks for everything. Butch”

Helpful Report

(Hatch) - Posted 2 weeks ago

“Year after year the Hatch Chili Store delivers exceptionally fresh and delicious Hatch chilis to my door! As always, this year's boxes arrived full of perfectly ripe peppers. Not only are they gorgeous on arrival, they smell WONDERFUL!”

Helpful Report

(Hatch) - Posted 2 weeks ago

“My husband and I have been purchasing green chilies from you for a long time of New Mexico over 37 years ago and he committed to always buy fresh green chilies for me and that’s what he’s done. I love your chilies. They’re great and so does he”

Helpful Report

(Hatch) - Posted 2 weeks ago

“Just opened a jar of the 575 hot chiles and they are wonderful thank you”

Helpful Report

(Hatch) - Posted 2 weeks ago

“I bought the chile rellenos and was pleased with the taste and how well they tasted for a frozen product. I will order them again.”

Helpful Report

(Hatch) - Posted 2 weeks ago

“Love the green chilis I purchase from Hatch Always come to us on time and in perfect condition”

Helpful Report

(Hatch) - Posted 2 weeks ago

“To whom it may concern I just want to let everyone know that I am one happy camper. I did a pre-order on a 25 pound box of big Jim chilies and I was amazed at the size and the freshness. number one I don’t care who you buy your hatch chilies from but from now on, I will be getting them from the hatch chili store. This is a five star family ran company.”

Helpful Report

(Hatch) - Posted 2 weeks ago

“Great communication from time of sell to shipment, Receied on time, by the way great flavor all 10 lbs.”

Helpful Report

(Hatch) - Posted 2 weeks ago

“Products and customer service is superb!!”

Helpful Report

(Hatch) - Posted 2 weeks ago

“GREEN CHILI! The very best and so fast. Now I can get my green chili fix any time!!”

Helpful Report

(Hatch) - Posted 2 weeks ago

“If you are unfortunate in receiving soiled/spoiled chilies with no fault of your own, and was directly a responsiblity of the Hatch Chile Store, good luck getting any replacement chilies in the near future. It seems that even when they make a mistake (2day vs overnight) your replacement shipment is put at THE END OF THE LIST when it should be the very next order going out. I know there was a field issue but come-on a whole month later. These are by far the very best chile peppers out there it's the customer service that drags this rating down...”

Helpful Report

(Hatch) - Posted 2 weeks ago

“The flavor was excellent, though the heat levels were a bit inconsistent. I will definitely purchase the "Very Hot" variety next time and live with the consequences! (lol!)”

Helpful Report

(Hatch) - Posted 2 weeks ago

“Everything was great. The only problem is it is all gone. Don't hesitate to buy this stuff.”

Helpful Report

(Hatch) - Posted 2 weeks ago

“Hatch chili arrived on time and was packed nicely and was fresh and green .”

Helpful Report

(Hatch) - Posted 2 weeks ago

“It is great”

Helpful Report

(Hatch) - Posted 2 weeks ago

“I have ordered from the Hatch chili store several times. They never disappoint. My order was shipped quickly. I live in Mississippi and don’t get chili here very often, I can always get what I want from here.”

Helpful Report

(Hatch) - Posted 2 weeks ago

“Great store”

Helpful Report

(Hatch) - Posted 2 weeks ago

The Hatch Chile Store is rated 4.7 based on 13,992 reviews